Forrester Research

  www.forrester.com
  www.forrester.com

Forrester Research Reviews

Updated December 8, 2014
Updated December 8, 2014
272 Reviews
3.6
272 Reviews
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Forrester Research Chairman, President, and CEO George F. Colony
George F. Colony
208 Ratings

Review Highlights

Pros
  • The work-life balance at Forrester is really refreshing and strongly encouraged (in 37 reviews)

  • Working with extremely smart people and very flexible work environment (in 44 reviews)


Cons
  • Pay is on the lower side, but work/life balance and culture make up for it (in 12 reviews)

  • The communication of this back to senior management doesn't seem to be happening effectively (in 18 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    So much potential, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research full-time (more than 10 years)

    Pros

    Flexible schedule. Surrounded by smart people. Intellectually stimulating. Interesting client questions/challenges.

    Cons

    Company indulges under-performers. Small set of employees that are a drag on overall performance. The company does not do enough to actively manage them out of the business. This point is specific to non-sales side of the organization.
    Company tolerates bad attitudes that are killing the culture. Again, there are a small set of employees - unfortunately, many are in management positions - who come to work each day with a dark cloud of negativity over their heads. They set a negative tone in the office.
    Leadership is lost, though it seems as if things have bottomed out and are getting better. They were obsessed for a while with the stock price and profitability, and lost focus on the WHY of Forrester. That meant that career development, training/coaching opportunities were neglected.
    Manager quality is variable, and, on average, quite low. That means important areas like professional development, coaching and feedback, and career path discussions are neglected.

    Advice to ManagementAdvice

    Invest in managers across the organization. Improving the quality of managers in the organization would be transformative for Forrester.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Quality People, Interesting Work, Low Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Research Associate in Cambridge, MA
    Current Employee - Senior Research Associate in Cambridge, MA

    I have been working at Forrester Research full-time (more than an year)

    Pros

    I have mentors that are invested in my professional growth and development. I am a respected member of my team, and my voice is listened to despite my junior title. The people are just fantastic to work with, and I've made some great friends along the way.

    Cons

    The job and people are demanding, and the salary doesn't match what they expect from you.

    Advice to ManagementAdvice

    Upper management is proud of the fact that Forrester is a "people company," but they have been limiting benefits, and they haven't raised the starting salaries in over a decade. If they don't start showing that they value their people, the good people won't stick around. They're on thin ice.

    Recommends
    Neutral Outlook
  3.  

    Fantastic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research (more than 5 years)

    Pros

    Flexibile work life balance, fantastic insurance

    Cons

    Lots of change year to year - Senior Mgmt is always trying to stay ahead of the curve and changing the companies value proposition

    Advice to ManagementAdvice

    Stick to a strategy for more than a year or two

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Great place to work and learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Forrester Research full-time (more than 3 years)

    Pros

    What you are able to learn, the exposure to organizations of all types, sizes, industries etc. Forrester is a great place to crash course you in business acumen in the tech world.

    Cons

    You need to learn how to navigate the ecosystem, and play the game. Nothing new to see here, you'll find this anywhere you go.

    Almost constant change, sometimes frustrating to deal with all the moving parts and how it affects they way you run your business

    Advice to ManagementAdvice

    Keep it simple.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to build a career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA

    I have been working at Forrester Research full-time (more than 3 years)

    Pros

    Forrester is a great place for truly motivated high-performers to excel in their careers. It is a company that truly embraces the concept that ideas compete and people collaborate. This is a place where you will work with very smart people who are passionate about helping our clients solve meaningful business challenges, whether in sales research or corporate.

    Cons

    As the company matures it is losing some of its entrepreneurial culture and artistry.

    Advice to ManagementAdvice

    Lots of change can be tough for some types of people to absorb. Those who can't be successful with some ambiguity and constant change will find it tough to advance in their careers--and so shouldn't be hired in the first place.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Cambridge, MA
    Former Employee - Analyst in Cambridge, MA

    I worked at Forrester Research full-time (more than 3 years)

    Pros

    There's no better place/industry to be on top of everything going on in tech. As an analyst, you have the opportunity to connect with the best in the industry.

    Cons

    Company's strategy and direction changes every 6 months, and not everyone is always on board. That's when churn happens.

    Advice to ManagementAdvice

    Listen to employees for feedback on direction, especially since analysts are in the industry and know the direction it's going in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great young company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forrester Research full-time

    Pros

    hard working young workers, social, friendly work environment, great CEO

    Cons

    lot of change in management

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    The best and brightest people, but a massive lack of strategic leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forrester Research full-time (more than 5 years)

    Pros

    The most amazing people around - bright, hard working, supportive, accomplished
    Really solid work/life balance and they will treat you right when something goes wrong in your personal life
    Great benefits
    Forrester gives people the ability to try new things with products and research. It's a fairly entrepreneurial culture.
    There is very good management training when the training budget is properly funded
    The exposure to top-notch thought leadership is second to none

    Cons

    There is an "old boys network" at Forrester, although all the members are not boys. If you're in it, you will get opportunity after opportunity to try new things and advance your career. If you're not in it, you will not get any opportunities to advance your career. And there is no real rhyme or reason to who is in it. It's about a club of "buddies" and it doesn't seem clear to anyone what the price of admission is. Another review said that the same people get cycled through the leadership positions, and that is right on. As long as that continues, there will never be new vision, new strategies, and change that actually results in success.
    The company changes way too often and quickly, mostly because the changes come at the CEO's whim. Sometimes they turn out to be good moves and sometimes they don't - that's why there is so much constant change as the rest of the company works to adjust.
    If your career is in sales or research, there is a lot of career advancement potential but if you're in any other part of the company, there are limited options for career advancement (unless you're in the chosen group).
    The company will continue to do well enough for it to continue as a great place to work, but it's on the backs of its amazing people (the analysts especially) and despite the leadership at the top, not because of it. The exceptions there are the CFO who is fabulous and the new head of HR who seems to understand the challenges and brings a fresh perspective.

    Advice to ManagementAdvice

    Fully research and test strategies before deciding on them and forcing the entire organization to change. Once you do decide on a strategy, allow the organization enough time to adjust to it. Put the most qualified person into available leadership positions - stop holding on to the chosen few just because they're chosen - they're not always the best person for the job.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Its just a publishing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forrester Research full-time (more than 3 years)

    Pros

    You potentially can learn a lot but you will have to work to do it as its full of people from Boston that are basically rude and just done't care about helping anyone.

    Cons

    People in Boston basically are not helpful people for example when I was there, if you asked for some help, there was little explanation or help they typically would just send you url and let you figure it out. They decided to go with GMail to save money (they will say it had to do with lots of things including Salesforce) however it was the biggest reduction in productivity with one single swipe.

    People don't support each other. Many of the analysts think they know it all and while great at covering subject matter never learned out to work with people. They fire people who are unproductive however there is a very large group (mostly Boston people) that should have been fired long ago but are part of the "family" and hence where there are shuffles (which occur almost every January) they are ducking and hiding and then popping up in new positions.

    Advice to ManagementAdvice

    Build a culture where people are supportive. Stop hiring in Boston and start putting people where the clients are and let them work remote if need be to be close to the customer.
    Get out of the seat license mentality.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forrester Research

    Pros

    Great culture, fun people, complex product offerings.

    Cons

    Senior Management was all over the place, to many moving parts, at time felt like sales reps were set up to fail.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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