Forrester Research

  www.forrester.com
  www.forrester.com

Forrester Research Reviews

Updated October 26, 2014
Updated October 26, 2014
272 Reviews
3.5
272 Reviews
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Forrester Research Chairman, President, and CEO George F. Colony
George F. Colony
208 Ratings

Review Highlights

Pros
  • The work-life balance at Forrester is really refreshing and strongly encouraged (in 37 reviews)

  • Working with extremely smart people and very flexible work environment (in 44 reviews)


Cons
  • Pay is on the lower side, but work/life balance and culture make up for it (in 12 reviews)

  • The communication of this back to senior management doesn't seem to be happening effectively (in 18 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Lost Some Luster But Still A Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research full-time

    Pros

    Belief in serving the customer is a key part of the culture.

    Collaboration is easy if you can find the time - everyone is happy to help - very open culture.

    High performers can advance very quickly - e.g. bottom run to VP in ~ 6 years with the right managers promoting you along the way.

    People who manage up do very well in the present culture at Forrester. (Has its cons too - see below).

    Strong focus on hitting personal goals keeps people focused on what's important.

    Good company for career development for college grads. Excellent mix of early, mid and late career people helps blend skills, learning and cultures across generations. People who work at Forrester, young or old, are very forward looking and typically in-touch with the latest trends and gadgets.

    Very bright analysts shape business thinking in the largest firms in the world. Hard working sales teams strive to do what's right for the customer. Support teams are all recognized for their contributions to success. Quarterly company awards and recognition.

    Mixed technology infrastructure is getting better - strong use of cloud services.

    Excellent reputation for quality and customer access to analysts.

    Good comp package. Excellent benefits.

    Cons

    Good upward managers are not always the best people managers. Middle management at Forrester appears much more concerned with managing their own careers than developing their teams. Minimal HR support and development for individual contributors - most support for senior managers. (i.e. If you are independent and a self-starter you should do well).

    At this time too many middle and senior managers don't bother discussing quarterly goals with their teams and often don't bother creating them till after the quarter. This can make goal setting an exercise in futility (wasted opportunity).

    Shift from quarterly bonus to annual bonus.

    Senior and middle managers are apparently not assessed on how well they lead and manage their teams - "leadership" seems to be a skill not well understood and practiced at Forrester. Some of the best leaders are moved because they apparently don't manage up as well as they lead. Whereas some of the worst leaders are now in senior leadership roles apparently because they manage up very well.

    Creative thinking and innovation that falls outside of upper management beliefs is not rewarded.

    Technology more of impediment than asset (but improving every quarter).

    Long term business goals and strategy not well communicated to the rank and file. No sense of mission or higher purpose.

    Advice to ManagementAdvice

    Learn to lead by serving your teams and coaching individual contributors to succeed. Learn to inspire follower vs. dictate actions.
    Adopt social communications (internal and external) and lead by your actions not words.
    Reward creativity and innovation - tolerate failure if part of innovation process.
    Apply your own research.
    Connect company to a higher purpose - how will making Forrester a success help society?

    Recommends
    Positive Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Over the river and through the woods

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Cambridge, MA
    Former Employee - Sales Executive in Cambridge, MA

    I worked at Forrester Research full-time (more than 3 years)

    Pros

    During my tenure at Forrester, I was fortunate enough to have great managers who cared about my professional development and really helped me further my career. My team was a bunch of rock stars and working with them was by far the best part of the job. Other highlights include working with tech industry giants, and having Forrester on your resume to back up your street cred.

    Cons

    The Cambridge office location is horrible. Rely on public transportation? Good news: It's only a 10 minute walk from the end of the red line, into the woods, down a dirt path, and through a blaze of goose poop. In below freezing winter conditions you can play "try to guess when the shuttle bus will actually show up." Just don't wait inside -- driver does not play nice if you try to wait inside. Driving in? Unless you plan on getting there at 6 am or leaving past 7pm, you're stuck in the inevitable Alewife rotary cluster for who knows how long. The place feels like a prison because once you're there, you're isolated.

    Assh*les abound at Forrester -- most noticeably in the analyst ranks. On the bright side, you'll have some very thick skin when you come out on the other side.

    Quarterly goal structure discourages collaboration across teams because no one has time to spare for longer projects that don't fall within the predetermined goal guidelines.

    Advice to ManagementAdvice

    George doesn't walk on water. You'd save yourselves a lot of frustration if someone could finally grow a pair and tell him as much.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Culture is a double-edged sword

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director, Business Development in Cambridge, MA
    Former Employee - Director, Business Development in Cambridge, MA

    I worked at Forrester Research full-time (more than 5 years)

    Pros

    Some of the smartest analysts in the industry. Brand has a terrific reputation. Company never rests on its laurels.

    Cons

    CEO claims to thrive on change, but firm struggles to manage it... Constant re-organizations and compensation plan changes translate to high employee turnover... This creates headaches for remaining employees -- and some clients.

    Advice to ManagementAdvice

    Pick a course and stick with it -- at least long enough to understand/measure the impact on employees and clients. Also, show more appreciation to your employees, the research is great, but it does not "sell itself".

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Challenging and rewarding career with the most amazing culture ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Director
    Current Employee - Sales Director

    I have been working at Forrester Research full-time (more than 3 years)

    Pros

    The people are fantastic. The collaboration across the team is awesome. The compensation is great. Work / Life balance is excellent

    Cons

    The complexity of navigating across the internal ecosystem

    Advice to ManagementAdvice

    Innovate beyond written research and meet people where they are......which is "on the go"

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Mostly positive, but the constant change is wearing me down.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA

    I have been working at Forrester Research full-time (more than 5 years)

    Pros

    Work/life balance is a priority here and much appreciated. Smart, curious, friendly people work here. The Cambridge office is in a beautiful building.

    Cons

    Constant change is daunting and demoralizing.

    Advice to ManagementAdvice

    Let it rest. Give employees a chance to catch their breath.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great place to grow in your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA

    I have been working at Forrester Research full-time (more than 3 years)

    Pros

    Smart and interesting coworkers, good upward mobility, good work/life balance, opportunities for travel and for telecommuting

    Cons

    Compensation a little low, new location is further from Boston

    Advice to ManagementAdvice

    Keep doing the quarterly company meetings. It helps to keep everyone motivated.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    good learning experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research

    Pros

    surrounded by a lot of smart people

    Cons

    opportunities for moving up are limited

  9.  

    Very helpful internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Co-op Web Applications Intern in Cambridge, MA
    Current Employee - Co-op Web Applications Intern in Cambridge, MA

    I have been working at Forrester Research as an intern (less than an year)

    Pros

    You get to really talk to the people around. There is also a very clear chain of command. I was taught very well and learned how to communicate effectively throughout different parts of the company office and also to the people overseas. Office is well put together, clean, well-lit, and generous with space. Place comes with a gym and a decently priced and high selection cafeteria.

    Cons

    There is nothing I can complain about that doesn't concern specific people.

    Advice to ManagementAdvice

    Keep it up. I actually had a really hard time trying to write in the cons section

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great Company but changes strategy to often and too quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA

    I have been working at Forrester Research full-time (more than 10 years)

    Pros

    Intelligent and engaging people to work with. Excellent morale in most areas. It is particularly welcoming to the musically inclined. Instruments in the cafe to play with and small band competitions.

    Cons

    Seems to change strategic focus every other year. Sometimes it feels like change for changes sake. There is a hesitence to speak the truth to senior management.

    Advice to ManagementAdvice

    Set the bar higher for sweeping changes. The problem is not our internal org structure. If you want to grow the business look at each and every customer interaction and make it valuable and delightful for the customer.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    A great place to learn where every day is different.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Cambridge, MA
    Current Employee - Consultant in Cambridge, MA

    I have been working at Forrester Research full-time (more than 3 years)

    Pros

    Forrester employs some of the best and brightest in research. It is a demanding environment in that you are expected to learn quickly, but once you gain skills and experience, you are given the opportunity to take on more responsibility.

    Cons

    The pace is very fast with not a lot of job training.

    Advice to ManagementAdvice

    Offer more training with competency milestones for employees to hit.

    Recommends
    Positive Outlook
    Approves of CEO

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