Fortnum & Mason

  www.fortnumandmason.co.uk
  www.fortnumandmason.co.uk

Fortnum & Mason Reviews

Updated November 23, 2014
Updated November 23, 2014
13 Reviews
3.9
13 Reviews
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Kate Hobhouse
6 Ratings

Employee Reviews

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  1.  

    Professional yet friendly atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Sales Assistant in London, England (UK)
    Former Employee - Corporate Sales Assistant in London, England (UK)

    I worked at Fortnum & Mason full-time (less than an year)

    Pros

    A constant professional atmosphere and a really great team to work with. Solid wages, nice work space and a good degree of respect along with friendly and helpful training. I was allowed freedom to make my own decisions on tasks that gave me a sense of self confidence as well as allowing myself to keep jobs under control. Civilized hours of work

    Cons

    Slightly touch and go system that I had to sometimes take the blame for from customers, and little time off in the working day.

    Advice to ManagementAdvice

    Make sure the corporate order system is sorted completely and maybe allow a short afternoon break

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    excellent heritage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in East London (South Africa)
    Former Employee - Sales Assistant in East London (South Africa)

    I worked at Fortnum & Mason part-time (less than an year)

    Pros

    well behaved,organised,royal environment feeling like working for royal family.

    Cons

    The posh and royal impression giving culture.

    Advice to ManagementAdvice

    should be provide frequent training.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)

    I worked at Fortnum & Mason part-time (more than 3 years)

    Pros

    Not everyday has to be the same. As a member of staff you will get informative and relevant training to your role and it can also be an enjoyable place to work due to the colleagues and staff you encounter on a daily basis.

    Cons

    Other luxury retailers seem to pay more and development is minimal.

    Advice to ManagementAdvice

    Value your team and try not to think of them like replaceable pawns.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Disorganised and excessively bureaucratic but fun and lively

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waiter in London, England (UK)
    Former Employee - Waiter in London, England (UK)

    I worked at Fortnum & Mason full-time (less than an year)

    Pros

    Nice range of departments, a number of decent perks, nice working for somewhere famous and historical, and cool to encounter celebrities. A nice range of people working too - from gap year university applicants to long term older employees, and generally people are very friendly and there is the potential for a good social aspect.

    Cons

    There are far too many useless managers. All the managers in my restaurant were fantastic and really earned the extra salary they were paid, but plenty of the non-floor managers just stand around not doing anything and seem pointless.
    Also, temporary staff aren't paid tips which creates an inequality and resentment and does little to inspire them to work hard. Additionally the human resources department is unacceptably disorganised and you can spend weeks trying to get a reply to a simple question.

    Advice to ManagementAdvice

    Improve HR to look after staff better and make final details of employment smoother. Get rid of plenty of the non-floor managers - I can't imagine how much income is swallowed up by them when it could be directed so much more effectively

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    I have enjoyed my time there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    I worked at Fortnum & Mason full-time (less than an year)

    Pros

    Back then the staff and management was lovely to work around, there weren't many snotty customers, mainly humble tourists. The products were great and I was proud to be selling them. Christmas department was thriving and it was certainly an experience to work there. Staff shop offered great products at incredibly cheap prices and discount was excellent. Two weekends off per month, mainly day shifts finishing at 6.15pm which offers great work/life balance.

    Cons

    Very boring during other parts of the year..., products becoming too cheap and quality of them questionable. No commission which would make the staff work a bit harder.

    Advice to ManagementAdvice

    As Fortnums is a place with lots of senior staff, the possibility of progression has always been quite thin. Salary is not very good although competitive among other London retail stores. Staff is the key to your success, hire people passionate about the department they'll be working in and you'll get the best out of them..

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    not nice management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Fortnum & Mason full-time (more than 3 years)

    Pros

    bad organize. They don't appreciate hard working people.

    Cons

    against of manager who is lazy and stealing money.

    Advice to ManagementAdvice

    Need to have really details care rather staff is just donkey.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Good Place to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)

    I worked at Fortnum & Mason full-time (more than 3 years)

    Pros

    staff discount is a generous 40%. I loved the uniform. I worked in Piccadilly...very central.

    the senior staff are very senior, which means they have a lot of knowledge to pass onto you about he products to help you become the best sales assistant.

    Cons

    the pay packet, was not the greatest, considering the calibre of store it is.

    Advice to ManagementAdvice

    *I can remember being trained very well.
    *I was also given the opportunity to work across department.
    "I also loved the whole idea of have a update meeting at the start of each day.

    Recommends
    Approves of CEO
  9.  

    Retail Manager Position - Generally Good (a few highs and lows)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Manager in London, England (UK)
    Current Employee - Retail Manager in London, England (UK)

    I have been working at Fortnum & Mason full-time (more than 3 years)

    Pros

    Heritage, Discount, social after work

    Cons

    opening hours ! (esp. xmas, expected to work most weekends. Politics annoying .

    Advice to ManagementAdvice

    more reasonable break from working most weekends.

    Recommends
    No opinion of CEO
  10.  

    Has been a great experience working there, great people and management.
    The environment is wonderful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)

    I have been working at Fortnum & Mason full-time (more than 10 years)

    Pros

    People , environment.Location. All is good.

    Cons

    working sundays.Bank holidays might be open also.

    Advice to ManagementAdvice

    Carry on as you are

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    low pay and a grim outlook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Relations in London, England (UK)
    Former Employee - Customer Relations in London, England (UK)

    I worked at Fortnum & Mason full-time (more than an year)

    Pros

    1. Occupies a beautiful building, its semi-original residence since the late eighteenth century, in Piccadilly.
    2. There are some really lovely, long-term employees who know a great deal about F&M's history.
    3. Located very close to Green Park tube station, which is served by both Piccadilly and Jubilee lines. Also a short walk from Piccadilly Circus, or a 10-minute walk from Leicester Square, for the Northern line.
    4. The new CEO seems to be interested in focusing Fortnum's image as a mecca for foodies without getting too trendy or going against its inherent and essential Englishness.

    Cons

    1. The store has a long history and remains very beautiful, but has lost quite a bit of its popularity in recent years, due mostly to its declining service and the gradual extinction of its clientele. Backstage in the stairwells, kitchens, and offices, yellow paint peels from the walls and everything feels dirty. A complete 180 from the sheen of the store itself.
    2. There are many deeply incompetent employees. They tend to be managers.
    3. A salary is this company's way of capping how much they have to pay you, while ensuring they squeeze as much time from you as possible. Employees in salaried positions will be asked to clock in and clock out each day. Missed hours will be taken from your pay. Things really get interesting when you end up clocking more hours than your salary pays you for because your department is understaffed. You do not get paid for your extra time. Also, your salary will not support even a very modest life in London. Most employees under 30 (and some over 30) live with their parents -- outside of the city.
    4. The new CEO seems to be relatively short-sighted financially. Either that, or he's not making sure his long-term plans are executed by his underlings.

    Advice to ManagementAdvice

    You are struggling to keep a loyal clientele in part because your service is truly poor. The only way to improve that service is to make sure you're cutting the idiot employees and keeping the clever ones. You're doing the opposite.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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