Fortnum & Mason Reviews

Updated February 14, 2015
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3.3
16 Reviews
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Kate Hobhouse
8 Ratings

Employee Reviews

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  1. Focus on company profits with disregard for employee wellfare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fortnum & Mason

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Opportunities to take part in a number of high profile functions

    Cons

    Very few benefits, poor pay, very little chance for career progression

  2. Bad management

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fortnum & Mason (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    career development for those who are well connected

    Cons

    Unnpaid trials to make it look like they give a chance to everybody.The fact is the people who are successful after the interview are already selectedway before the trials.

  3. Condition of job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fortnum & Mason

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I no have any positive review about this company

    Cons

    We work like a donkey why a ridicule wage and why useless management and any recognition for hard working people .
    For Christmas no any bonus and unpaid overtime. In my department my sous chef is incompetent and useless. And uncivilized workin hours.

    Advice to Management

    We need management why real skill!!!!!!!

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  5. Professional yet friendly atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Sales Assistant in London, England (UK)
    Former Employee - Corporate Sales Assistant in London, England (UK)

    I worked at Fortnum & Mason full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    A constant professional atmosphere and a really great team to work with. Solid wages, nice work space and a good degree of respect along with friendly and helpful training. I was allowed freedom to make my own decisions on tasks that gave me a sense of self confidence as well as allowing myself to keep jobs under control. Civilized hours of work

    Cons

    Slightly touch and go system that I had to sometimes take the blame for from customers, and little time off in the working day.

    Advice to Management

    Make sure the corporate order system is sorted completely and maybe allow a short afternoon break

  6. excellent heritage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in East London (South Africa)
    Former Employee - Sales Assistant in East London (South Africa)

    I worked at Fortnum & Mason part-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    well behaved,organised,royal environment feeling like working for royal family.

    Cons

    The posh and royal impression giving culture.

    Advice to Management

    should be provide frequent training.

  7. Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)

    I worked at Fortnum & Mason part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Not everyday has to be the same. As a member of staff you will get informative and relevant training to your role and it can also be an enjoyable place to work due to the colleagues and staff you encounter on a daily basis.

    Cons

    Other luxury retailers seem to pay more and development is minimal.

    Advice to Management

    Value your team and try not to think of them like replaceable pawns.

  8. Disorganised and excessively bureaucratic but fun and lively

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waiter in London, England (UK)
    Former Employee - Waiter in London, England (UK)

    I worked at Fortnum & Mason full-time (Less than a year)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice range of departments, a number of decent perks, nice working for somewhere famous and historical, and cool to encounter celebrities. A nice range of people working too - from gap year university applicants to long term older employees, and generally people are very friendly and there is the potential for a good social aspect.

    Cons

    There are far too many useless managers. All the managers in my restaurant were fantastic and really earned the extra salary they were paid, but plenty of the non-floor managers just stand around not doing anything and seem pointless.
    Also, temporary staff aren't paid tips which creates an inequality and resentment and does little to inspire them to work hard. Additionally the human resources department is unacceptably disorganised and you can spend weeks trying to get a reply to a simple question.

    Advice to Management

    Improve HR to look after staff better and make final details of employment smoother. Get rid of plenty of the non-floor managers - I can't imagine how much income is swallowed up by them when it could be directed so much more effectively

  9. I have enjoyed my time there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant

    I worked at Fortnum & Mason full-time (Less than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Back then the staff and management was lovely to work around, there weren't many snotty customers, mainly humble tourists. The products were great and I was proud to be selling them. Christmas department was thriving and it was certainly an experience to work there. Staff shop offered great products at incredibly cheap prices and discount was excellent. Two weekends off per month, mainly day shifts finishing at 6.15pm which offers great work/life balance.

    Cons

    Very boring during other parts of the year..., products becoming too cheap and quality of them questionable. No commission which would make the staff work a bit harder.

    Advice to Management

    As Fortnums is a place with lots of senior staff, the possibility of progression has always been quite thin. Salary is not very good although competitive among other London retail stores. Staff is the key to your success, hire people passionate about the department they'll be working in and you'll get the best out of them..

  10. not nice management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Fortnum & Mason full-time (More than 3 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    bad organize. They don't appreciate hard working people.

    Cons

    against of manager who is lazy and stealing money.

    Advice to Management

    Need to have really details care rather staff is just donkey.

  11. Good Place to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)

    I worked at Fortnum & Mason full-time (More than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    staff discount is a generous 40%. I loved the uniform. I worked in Piccadilly...very central.

    the senior staff are very senior, which means they have a lot of knowledge to pass onto you about he products to help you become the best sales assistant.

    Cons

    the pay packet, was not the greatest, considering the calibre of store it is.

    Advice to Management

    *I can remember being trained very well.
    *I was also given the opportunity to work across department.
    "I also loved the whole idea of have a update meeting at the start of each day.

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