Four Seasons
3.9 of 5 235 reviews
www.fourseasons.com Toronto, Canada 5000+ Employees

Four Seasons Reviews in Canada

Updated Apr 4, 2014
All Employees Current Employees Only

3.8 17 reviews

                             

100% Approve of the CEO

Four Seasons CEO Allen Smith

Allen Smith

(2 ratings)

75% of employees recommend this company to a friend
17 Employee Reviews Back to all reviews
in
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    Not at all what they claim to be, very disappointed.

    Guest Services (Former Employee)
    Toronto, ON (Canada)

    Pros-Free nights at any Four Seasons Hotel after so many years of service.
    -Meals during your shift are provided by the company.

    Cons-Very low wages in an industry that already has below average wages, even compared to other hotels.
    -Very disorganized management team, lacking even the most basic management skills.
    -No fluidity and continuity in management decisions.
    -Too much "politics" and gossip between employees and management.
    -No job security, suspicious hiring/firing practices.

    Advice to Senior ManagementYou need to get some kind of flow of communication and have ALL management on the same page. You can't expect people to do their jobs properly when they are told four different things from four different managers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    An underwhelming experience characterized by an unnecessarily tense operational environment

    Guest Services (Former Employee)
    Toronto, ON (Canada)

    Pros-Good benefits relevant to industry standard
    -Challenging, high service environment

    Cons-Complexities and bureaucracy of unionised positions
    -Existence of 'not my job culture'
    -New employees are disadvantaged by union seniority
    -Poor scheduling
    -Inconsistency of management decisions

    Advice to Senior ManagementI would suggest treating new employees as more valuable, as well as recognising a job well done, not just 'room for improvement'. I would recommend that senior management cuts ties with the union, as the benefits for most employees are negligible at most.

    No, I would not recommend this company to a friend

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    Looks good to have on a resume but benefits only look good on paper and management does not walk the walk.

    Health Club Attendant (Former Employee)
    Toronto, ON (Canada)

    ProsThey have an outstanding reputation that looks great on a resume. They hire the best people.

    ConsManagement has gone downhill and the founder is out of touch with reality. Double standard for equal treatment. Getting time off is difficult and people are unwilling to help others out with time off.

    Advice to Senior ManagementDon't act like you're better than the regular employees. Walk the walk and give personal feedback for performance. Nobody wants to be congratulated by a general company wide email when the sender has never bothered to introduce themselves.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    No work/life balance

    Concierge (Current Employee)
    Vancouver, BC (Canada)

    ProsBenefits, good perks such as free hotel stays in any four seasons property,

    ConsHuge penalties for honest mistakes

    Advice to Senior ManagementSet up an employee feedback program

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Amazing people used to wowrk there..

    Gues Services (Former Employee)
    Toronto, ON (Canada)

    ProsWell organized establishment with a lot of well educated and experienced people.

    ConsThey do not care for their people as much as they want it to show in the media

    Advice to Senior ManagementBe true to your golden rule and lead by example

    Yes, I would recommend this company to a friend

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    Average

    Anonymous Employee (Current Employee)
    Toronto, ON (Canada)

    ProsComp Nights, great benefits and work environment

    ConsTakes forever to advance, and do not feel pay is fair

    Advice to Senior ManagementPay better

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    Wonderful Company Culture!

    Marketing Coordinator (Former Employee)
    Toronto, ON (Canada)

    ProsCompany culture is outstanding. Human Resources and hiring Managers ensure that all new hires naturally embrace the company's principal of 'the golden rule.' Excellence in service is, therefore, both natural and globally consistent.
    A work/life balance is also expected of employees and there is a genuine camaraderie among colleagues.

    ConsEmployees do not want to leave! Although the wisdom and know-how from seasoned employees is most often a positive, there are some employees that may not demonstrate business acumen in the 21st century. The company is sometimes too nice though as employees become almost tenured despite performance or overall contribution to the growth of the business.

    Yes, I would recommend this company to a friend

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    Superb company culture; very proud to have worked for Four Seasons

    Anonymous Employee (Current Employee)

    ProsSupportive management, great benefits including free hotel nights around the world, superb culture employing the "golden rule" and importantly, an inspiring founder and CEO.

    ConsVery, very long hours. Hotels never sleep!

    Advice to Senior ManagementMore competitive salaries to justify the time committment.

    Yes, I would recommend this company to a friend

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    Excellent Long-Term Career Choice

    Director (Current Employee)
    Toronto, ON (Canada)

    ProsThe company has always taken care of it's employees and always strives to do the right thing. This company always lends an opportunity for development and very willing to let you try new things you'd never otherwise get to in other companies.

    ConsSmall company, limited availability for senior roles in certain disciplines, although, that will change.

    Advice to Senior ManagementFind a way to keep the culture

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    You have to be committed

    Kitchen Assistant (Former Employee)
    Toronto, ON (Canada)

    Prosgreat learning opportunity as quality of food is always the focus. Life work balance is relatively better than the standard in this industry.

    ConsInstructions from senior cooks and management can be contradicting and confusing. New hires have to "tough it out" before being promoted to full-time or even part time.

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Four Seasons reviews and ratings in Canada — including employee satisfaction and approval rating for Four Seasons CEO Allen Smith. All 17 reviews posted anonymously by Four Seasons employees.