Four Seasons

www.fourseasons.com

Four Seasons Reviews in Canada

Updated January 29, 2015
Updated January 29, 2015
283 Reviews
3.8
283 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Four Seasons CEO Allen Smith
Allen Smith
54 Ratings

Review Highlights

Pros
  • Great benefits, employee purchasing of hotel amenities and comp nights to all hotels (in 22 reviews)

  • there perks that the company give you such as nights away in any four seasons hotel around the world is mind blowing (in 11 reviews)


Cons
  • Work-life balance can be a little "off" depending on what department you work in (in 25 reviews)

  • The very high standards that must be kept, the very long hours and working with many people at once (in 17 reviews)

More Highlights

23 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Not at all what they claim to be, very disappointed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services in Toronto, ON (Canada)
    Former Employee - Guest Services in Toronto, ON (Canada)

    I worked at Four Seasons full-time (less than a year)

    Pros

    -Free nights at any Four Seasons Hotel after so many years of service.
    -Meals during your shift are provided by the company.

    Cons

    -Very low wages in an industry that already has below average wages, even compared to other hotels.
    -Very disorganized management team, lacking even the most basic management skills.
    -No fluidity and continuity in management decisions.
    -Too much "politics" and gossip between employees and management.
    -No job security, suspicious hiring/firing practices.

    Advice to ManagementAdvice

    You need to get some kind of flow of communication and have ALL management on the same page. You can't expect people to do their jobs properly when they are told four different things from four different managers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    An underwhelming experience characterized by an unnecessarily tense operational environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Guest Services in Toronto, ON (Canada)
    Former Employee - Guest Services in Toronto, ON (Canada)

    I worked at Four Seasons

    Pros

    -Good benefits relevant to industry standard
    -Challenging, high service environment

    Cons

    -Complexities and bureaucracy of unionised positions
    -Existence of 'not my job culture'
    -New employees are disadvantaged by union seniority
    -Poor scheduling
    -Inconsistency of management decisions

    Advice to ManagementAdvice

    I would suggest treating new employees as more valuable, as well as recognising a job well done, not just 'room for improvement'. I would recommend that senior management cuts ties with the union, as the benefits for most employees are negligible at most.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Looks good to have on a resume but benefits only look good on paper and management does not walk the walk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Health Club Attendant in Toronto, ON (Canada)
    Former Employee - Health Club Attendant in Toronto, ON (Canada)

    I worked at Four Seasons

    Pros

    They have an outstanding reputation that looks great on a resume. They hire the best people.

    Cons

    Management has gone downhill and the founder is out of touch with reality. Double standard for equal treatment. Getting time off is difficult and people are unwilling to help others out with time off.

    Advice to ManagementAdvice

    Don't act like you're better than the regular employees. Walk the walk and give personal feedback for performance. Nobody wants to be congratulated by a general company wide email when the sender has never bothered to introduce themselves.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    The company culture, which was once set in stone, is now a moving target.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Four Seasons

    Pros

    Focus on global and regional issues and decisions is exciting
    Lots of opportunity to make a difference
    Travel opportunities (for work/play) are unparalleled

    Cons

    Bureaucracy has increased significantly in recent years
    Management are a little detached from their teams

    Advice to ManagementAdvice

    Talk to your people

    Recommends
    Approves of CEO
  6.  

    Flexibility is an absolute must.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)

    I have been working at Four Seasons full-time (more than a year)

    Pros

    In my two years with Four Seasons I have worked in multiple departments. Mostly in the rooms division, but I also spent a bit of time in F&B. Management is supportive. Benefits are okay, and hourly wages are quite good and competitive. Complimentary nights at any FS property are my favourite perk. I like how there is the option to transfer to different departments as I do not like to stay in the same position for too long. Human Resources is really great.

    Cons

    Getting time off is a huge hassle. I've missed every holiday (with the exception of one Christmas) and countless celebrations such as birthdays, graduations, etc. This is definitely an industry con, but it is also a Four Seasons con as I find management doesn't bother to think outside of the box to help give you these special days off once in a while. I'm a very reliable employee. I've called in sick once (in two years!!!) and only request two or three days off per year. I also volunteer to work at every event put on by the hotel and I feel that I am never recognized for it by management (aside from HR recognizing me).

    One big con in is that employees do not work as a team. Everyone is there to put in their eight hours and go home. It is a very cold and lonely feeling as co-workers are also not afraid to point fingers. Not only is it stressful enough to work in a leading hotel company by giving our guests flawless and intuitive service, but it also feels like I need to please my senior co-workers with their personal preferences so they do not try to make me appear bad to management. I can handle my own workload, but I wish we could work as a team to deliver even better service to our guests, and to make a very demanding work place feel like a second home.

    When we are short staff, which feels like most of the time, they really work you to the bone. We were short staff in quarter 3 and some of 4. (July/August/September/October) In one month I worked six days every week and it wasn't uncommon to work 6, 7, 8, 9, 10 day scheduled stretches (no overtime). You are able to say no to overtime and you don't have to come into work on your day off when someone else calls in sick, but I was scared to say no because I felt like I had to try very, very hard to be liked and to be seen as a good, solid worker. Luckily I am young an have the energy for this work and do not have kids. I don't think I could have this job if I had a family to take care of.

    Advice to ManagementAdvice

    Please hire more employees. Please check in with employees one on one to make sure everything is running smoothly.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Great company, bad department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Four Seasons full-time

    Pros

    Corporate office has a lot of perks, and a positive attitude.

    Cons

    Floors don't communicate with each other, and are in a constant state of in-fighting. Capital Planning and Procurement department is a the forefront of the in-fighting, often advising their team members not to communicate with anyone on another floor.

    Doesn't Recommend
    Approves of CEO
  8. 1 person found this helpful  

    No work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Concierge in Vancouver, BC (Canada)
    Current Employee - Concierge in Vancouver, BC (Canada)

    I have been working at Four Seasons full-time (more than 3 years)

    Pros

    Benefits, good perks such as free hotel stays in any four seasons property,

    Cons

    Huge penalties for honest mistakes

    Advice to ManagementAdvice

    Set up an employee feedback program

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Amazing people used to wowrk there..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gues Services in Toronto, ON (Canada)
    Former Employee - Gues Services in Toronto, ON (Canada)

    I worked at Four Seasons part-time (more than 5 years)

    Pros

    Well organized establishment with a lot of well educated and experienced people.

    Cons

    They do not care for their people as much as they want it to show in the media

    Advice to ManagementAdvice

    Be true to your golden rule and lead by example

    Recommends
    Approves of CEO
  10.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Four Seasons

    Pros

    Comp Nights, great benefits and work environment

    Cons

    Takes forever to advance, and do not feel pay is fair

    Advice to ManagementAdvice

    Pay better

    Approves of CEO
  11.  

    Great Company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)

    I worked at Four Seasons full-time (more than 10 years)

    Pros

    Great brand reputation globally. Strong and knowledgable leadership and great culture.

    Cons

    Salary and Benefit are just average if compared within industry.

    Recommends
    Positive Outlook
    Approves of CEO

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