Four Seasons

www.fourseasons.com

Four Seasons Reviews

Updated January 25, 2015
Updated January 25, 2015
282 Reviews
3.8
282 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Four Seasons CEO Allen Smith
Allen Smith
53 Ratings

Review Highlights

Pros
  • Great benefits, employee purchasing of hotel amenities and comp nights to all hotels (in 22 reviews)

  • there perks that the company give you such as nights away in any four seasons hotel around the world is mind blowing (in 11 reviews)


Cons
  • Work-life balance can be a little "off" depending on what department you work in (in 25 reviews)

  • The very high standards that must be kept, the very long hours and working with many people at once (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Hiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Representative in Seattle, WA
    Former Employee - Guest Services Representative in Seattle, WA

    I worked at Four Seasons full-time (more than 5 years)

    Pros

    The rigorous interview process results in a really solid group of well-meaning employees in most departments. Compensation was competitive with similar positions in the industry and the benefits package was quite nice too. Also, the opportunity to interact with hundreds of people on any given day is a great way to build social skills and learn more about how people operate. Room for growth exists, as long as one is willing to transfer to other properties.

    Cons

    Lower level management gets worked too hard resulting in a high level of stress on them, which at times can affect work conditions for line staff. This overworking, coupled with relatively low pay serves as a disincentive to move up in the company.

    Advice to ManagementAdvice

    Look for the "silent stars" in operations, there are some really great, hard-working individuals whose efforts tend to be overlooked.

    Recommends
    Neutral Outlook
  2.  

    Summer Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Marketing Intern in Palo Alto, CA
    Former Employee - Sales and Marketing Intern in Palo Alto, CA

    I worked at Four Seasons as an intern (less than a year)

    Pros

    I loved the close-knit and friendly environment that made me feel at home everyday at work. I got to enjoy the benefits of a regular employee. My manager genuinely wanted me to learn and succeed.

    Cons

    It was in an odd location in the middle of nowhere and I had to find housing on my own.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Dallas, TX
    Current Employee - Intern in Dallas, TX

    I have been working at Four Seasons as an intern (less than a year)

    Pros

    People are nice and friendly.

    Cons

    NO cons whatsoever about this company.

    Advice to ManagementAdvice

    NONE!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Four Seasons

    Pros

    All the Four Season's perks are awesome

    Cons

    the part of the company I worked for was a little disorganized

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Concierge

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Four Seasons

    Pros

    -lots of perks and
    Professional atmosphere

    Cons

    The only con is the hours

  7.  

    Good company, horrible work-life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Four Seasons full-time (more than 8 years)

    Pros

    Genuinely caring staff with a family mentality. Benefits are great, nothing beats staying at our hotels and reaping the same guest that pays rack. Good upward mobility, particularly if you're willing to travel.

    Cons

    Horrible work life balance, particularly at the upper levels of management. Tone, as always, is set from the top and there's a huge tendency to cover your own A. Pay is generally at the upper end of market, annual increases are minimal.

    Advice to ManagementAdvice

    Stop over promoting your General and Hotel Managers. Some of these guys have no business leading other managers, let alone a luxury hotel. Be more concerned about standing up for our company values than bending over for our owners. You will continue to lose good people because you refuse to support your managers.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Overwhelming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Baltimore, MD
    Former Employee - Server in Baltimore, MD

    I worked at Four Seasons full-time (more than a year)

    Pros

    Great opportunity to work with different cultures. Great benefits and office environment. Friendly coworkers. Overall a great organization. The executive team was awesome very hospitable and welcoming.

    Cons

    I may have had a better experience if I were in a different department the turnover was excessive turnover! Poor work conditions, expected to work 5am-close with no breaks. If you spoke on your concerns you would be punished. There was obvious favoritism towards employees that were submissive.

    Advice to ManagementAdvice

    Better training for department managers. Human Resources need to take complaints made by employees more seriously and investigate those claims made.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great Environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pool Attendant in Los Angeles, CA
    Former Employee - Pool Attendant in Los Angeles, CA

    I worked at Four Seasons full-time

    Pros

    Amazing company to work for, great medical benefits, free hotel stay around the world (you gain certain amount of nights per year), good leaderships and management. Training provided, as well as meals every day/night. Opportunities for professional growth.

    Cons

    Schedule might not work for everyone, have to be very flexible, otherwise management point that out as your negative during the review.

    Recommends
  10. 2 people found this helpful  

    Great Company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services in Palm Beach, FL
    Former Employee - Guest Services in Palm Beach, FL

    I worked at Four Seasons full-time (more than 5 years)

    Pros

    Great Benefits, employee cafeteria, uniforms are laundered and provided and generally a great work environment. They really make the employees feel wanted and retain a great number. I really enjoyed working there.

    Cons

    The reason that I left was the hours. I was never on a regular schedule, some weeks I would work 3 different shifts in the same week. For instance on a Monday I may work 7AM - 3PM, Tuesday 3PM - 11PM, Wednesday 3PM - 11PM, Off Thursday, Friday 11PM - 7AM, Sat 11PM - 7AM, Sunday off. It just was really hard to deal with the sleep deprivation. The other con would be working weekends, nights and every holiday. It get's old when you can't spend time at the holiday's with your family.

    Advice to ManagementAdvice

    When you hire Managers fresh out of college, their heads tend to swell really big, really fast. Keep them humble by letting them work in the trenches a lot more during their first years with the company.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    I was second shift supervisor, I trained and oversaw three to four people at a time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Supervisor in Atlanta, GA
    Former Employee - Security Supervisor in Atlanta, GA

    I worked at Four Seasons full-time (more than 3 years)

    Pros

    Working for a top brand, high customer service and able to enjoy free nights at the company around the world.

    Cons

    One challenge that I encounter was the training was uniform in security. So everyone did not have the same skill set.

    Advice to ManagementAdvice

    To ensure all employees can carry out their work duties and not play favorites.

    Recommends
    Positive Outlook
    Approves of CEO

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