Four Seasons

www.fourseasons.com

Four Seasons Reviews

Updated January 25, 2015
Updated January 25, 2015
282 Reviews
3.8
282 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Four Seasons CEO Allen Smith
Allen Smith
53 Ratings

Review Highlights

Pros
  • Great benefits, employee purchasing of hotel amenities and comp nights to all hotels (in 22 reviews)

  • there perks that the company give you such as nights away in any four seasons hotel around the world is mind blowing (in 11 reviews)


Cons
  • Work-life balance can be a little "off" depending on what department you work in (in 25 reviews)

  • The very high standards that must be kept, the very long hours and working with many people at once (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Interesting company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Four Seasons full-time (more than 3 years)

    Pros

    You will learn from the best of the best and will get the strongest foundation in terms of hospitality training.
    Good benefits for hospitality industry (health, dental, etc) but don't expect to get comp nights as an employee unless you are the GM of the hotel.

    Cons

    Tough hours, most managers burn out within year and a half
    The executive committee can be pretty detached from what people actually want out of their careers, your career path is mostly focused on the needs of the hotel

    Advice to ManagementAdvice

    Listen to people, try to be more understanding of managers hours and work load.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Four Seasons

    Pros

    Worked for several different FS hotels. There were ups and downs at each property, but overall a great experience. You do not need a degree to do well and succeed. The more you move the faster you get promoted, I see this as a good thing as you get really great life experiences. If you are management they will pay to move you, so you can travel the world and build your career. Good benefits. Great to stay at hotels when you get comp nights.

    Cons

    Pay can be low compared to others.Good medical benefits. Comp nights are a great benefit but really hard to get unless you know someone. Really long hours, hard to get time off.

    Recommends
    Disapproves of CEO
  3.  

    Front desk

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Four Seasons full-time

    Pros

    leadership, benefits, company culture, team players

    Cons

    promotions, scheduling, hours, employment ladder, interruptions

    Advice to ManagementAdvice

    work-life balance

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Behind the Façade

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Four Seasons full-time

    Pros

    Benefits: free hotel stays (to many black-out dates though lucky to get in if you are not connected). Free lunch hoilday party, social events

    Cons

    Afraid of the threat of organizing. Superficial in their praise to their hourly employees yet, managers are pushed to document and terminate for the most simple and at times fabricated infraction .If you are in middle or entry management, work/life balance like no other place, too many hours. work-life balance sucks. I'm being as real as it gets- you wont even have time to go to the doctors. Look for a more honest company with honest values . if you are are looking for employement- take my advice and go work for the Ritz Carlton or Marriott Fairmont Hyatt. You will be promoted if click with the GM and willing to pack your bag and move every 2 years all around the world competence is required

    Advice to ManagementAdvice

    Your Golden rule is a is ironic.You use people and apply none of the values you pretend to have.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Previous Front Office Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Front Office Manager
    Former Employee - Assistant Front Office Manager

    I worked at Four Seasons full-time (more than 8 years)

    Pros

    Love the company as a whole. Issy Sharp has built up a fantastic company but things have changed a lot over the years.

    Worked with some amazing People who are like family and friends for life.

    Cons

    Managers are expected to work 10-14 hour days. The Work Life Balance stinks.

    Asst Mgrs do the majority of the work for half the pay of Dept Heads. Upper Mgmt does not take responsibility for their mistakes, they blame it on middle mgmt.

    Pay is not conducive to the hours worked. During peak seasons line staff make more money then managers as they get paid OT.

    Advice to ManagementAdvice

    Take the time to get to know all your managers. Take advantages of their strengths and help them to work on their weaknesses. There is a lot of lip service and not enough action from upper mgmt. Get out from behind your desk and get to know guests and not just what you learn from your middle managers.

    Promotions need to be performances and experienced based not based on people who will do as you say not as you do. Upper Mgmt should not just promote people who will be there puppets.

    Upper Mgmt need to lead by example!!!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Great company! Excellent benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Los Angeles, CA
    Former Employee - Sales in Los Angeles, CA

    I worked at Four Seasons full-time (more than 5 years)

    Pros

    Corporate culture. Great training and benefits inclue free comp nights and 50% off F&B. Also, free food in the cafeteria.

    Cons

    Promotions - helps to know higher ups/exec. It's the hospitality industry so expect to work weekends and holidays.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    The Four Seasons was a quality and professional place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Chef in Vail, CO
    Former Employee - Production Chef in Vail, CO

    I worked at Four Seasons full-time (less than a year)

    Pros

    The pride of working in a five star resort. Also the benefits which included housing, insurance and a ski pass.
    , as well as the location

    Cons

    The very high standards that must be kept, the very long hours and working with many people at once.

    Advice to ManagementAdvice

    there were too many bosses and not enough lower grade employees.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Why did I even bother?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at Four Seasons full-time (more than a year)

    Pros

    Benefits: free hotel stays (to many black-out dates though). Free lunch (sorta kinda), hoilday party, social events

    Cons

    you work wayyyyyyyy to many hours. work-life balance sucks. I'm being as real as it gets- you wont even have time to go to the doctors. if youre reading this you are probably looking for employement- take my advice and go work for the Ritz Carlton or Marriott.

    Advice to ManagementAdvice

    everyone was annoying except General Manager and Hotel Manager

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Inexperienced management teams.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Los Angeles, CA
    Current Employee - Anonymous in Los Angeles, CA

    I have been working at Four Seasons full-time (more than 8 years)

    Pros

    Comp room nights although black out dates make this more like a promise never fulfilled.

    Cons

    They staff young, inexperienced managers so they can overwork them for no pay. This is often a burden to career line staff who have to constantly 'train' their rotating management team. Non existent leadership. Upper management keeps departments understaffed and overworked so they can collect big bonus checks based on minimizing labor costs.

    Advice to ManagementAdvice

    Luxury service comes with proper staffing. It will never be great when you put inexperienced people in charge who are not equipped to lead and then work your staff into the ground.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    It is a great company to work for

    Current Employee - SPA Supervisor in Palm Beach, FL
    Current Employee - SPA Supervisor in Palm Beach, FL

    I have been working at Four Seasons full-time (more than a year)

    Pros

    Develop and new career opportunities.

    Cons

    Great company benefits ( health insurance, meals, parking and ,employee complimentary rooms within Four Seasons Hotels), training programs, develop employees to grow within the company.

    Advice to ManagementAdvice

    None

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