Four Seasons

  www.fourseasons.com
  www.fourseasons.com

Four Seasons Reviews in United States

Updated November 21, 2014
Updated November 21, 2014
266 Reviews
3.7
266 Reviews
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Four Seasons CEO Allen Smith
Allen Smith
46 Ratings

Review Highlights

Pros
  • Great benefits, employee purchasing of hotel amenities and comp nights to all hotels (in 22 reviews)

  • there perks that the company give you such as nights away in any four seasons hotel around the world is mind blowing (in 11 reviews)


Cons
  • Work-life balance can be a little "off" depending on what department you work in (in 25 reviews)

  • The very high standards that must be kept, the very long hours and working with many people at once (in 17 reviews)

More Highlights

146 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Behind the Façade

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Four Seasons full-time

    Pros

    Benefits: free hotel stays (to many black-out dates though lucky to get in if you are not connected). Free lunch hoilday party, social events

    Cons

    Afraid of the threat of organizing. Superficial in their praise to their hourly employees yet, managers are pushed to document and terminate for the most simple and at times fabricated infraction .If you are in middle or entry management, work/life balance like no other place, too many hours. work-life balance sucks. I'm being as real as it gets- you wont even have time to go to the doctors. Look for a more honest company with honest values . if you are are looking for employement- take my advice and go work for the Ritz Carlton or Marriott Fairmont Hyatt. You will be promoted if click with the GM and willing to pack your bag and move every 2 years all around the world competence is required

    Advice to ManagementAdvice

    Your Golden rule is a is ironic.You use people and apply none of the values you pretend to have.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Previous Front Office Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Front Office Manager
    Former Employee - Assistant Front Office Manager

    I worked at Four Seasons full-time (more than 8 years)

    Pros

    Love the company as a whole. Issy Sharp has built up a fantastic company but things have changed a lot over the years.

    Worked with some amazing People who are like family and friends for life.

    Cons

    Managers are expected to work 10-14 hour days. The Work Life Balance stinks.

    Asst Mgrs do the majority of the work for half the pay of Dept Heads. Upper Mgmt does not take responsibility for their mistakes, they blame it on middle mgmt.

    Pay is not conducive to the hours worked. During peak seasons line staff make more money then managers as they get paid OT.

    Advice to ManagementAdvice

    Take the time to get to know all your managers. Take advantages of their strengths and help them to work on their weaknesses. There is a lot of lip service and not enough action from upper mgmt. Get out from behind your desk and get to know guests and not just what you learn from your middle managers.

    Promotions need to be performances and experienced based not based on people who will do as you say not as you do. Upper Mgmt should not just promote people who will be there puppets.

    Upper Mgmt need to lead by example!!!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Great company! Excellent benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Los Angeles, CA
    Former Employee - Sales in Los Angeles, CA

    I worked at Four Seasons full-time (more than 5 years)

    Pros

    Corporate culture. Great training and benefits inclue free comp nights and 50% off F&B. Also, free food in the cafeteria.

    Cons

    Promotions - helps to know higher ups/exec. It's the hospitality industry so expect to work weekends and holidays.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    The Four Seasons was a quality and professional place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Chef in Vail, CO
    Former Employee - Production Chef in Vail, CO

    I worked at Four Seasons full-time (less than an year)

    Pros

    The pride of working in a five star resort. Also the benefits which included housing, insurance and a ski pass.
    , as well as the location

    Cons

    The very high standards that must be kept, the very long hours and working with many people at once.

    Advice to ManagementAdvice

    there were too many bosses and not enough lower grade employees.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Why did I even bother?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at Four Seasons full-time (more than an year)

    Pros

    Benefits: free hotel stays (to many black-out dates though). Free lunch (sorta kinda), hoilday party, social events

    Cons

    you work wayyyyyyyy to many hours. work-life balance sucks. I'm being as real as it gets- you wont even have time to go to the doctors. if youre reading this you are probably looking for employement- take my advice and go work for the Ritz Carlton or Marriott.

    Advice to ManagementAdvice

    everyone was annoying except General Manager and Hotel Manager

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Inexperienced management teams.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Los Angeles, CA
    Current Employee - Anonymous in Los Angeles, CA

    I have been working at Four Seasons full-time (more than 8 years)

    Pros

    Comp room nights although black out dates make this more like a promise never fulfilled.

    Cons

    They staff young, inexperienced managers so they can overwork them for no pay. This is often a burden to career line staff who have to constantly 'train' their rotating management team. Non existent leadership. Upper management keeps departments understaffed and overworked so they can collect big bonus checks based on minimizing labor costs.

    Advice to ManagementAdvice

    Luxury service comes with proper staffing. It will never be great when you put inexperienced people in charge who are not equipped to lead and then work your staff into the ground.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    It is a great company to work for

    Current Employee - SPA Supervisor in Palm Beach, FL
    Current Employee - SPA Supervisor in Palm Beach, FL

    I have been working at Four Seasons full-time (more than an year)

    Pros

    Develop and new career opportunities.

    Cons

    Great company benefits ( health insurance, meals, parking and ,employee complimentary rooms within Four Seasons Hotels), training programs, develop employees to grow within the company.

    Advice to ManagementAdvice

    None

  9.  

    Inspirational Ideals, reality sets in once you meet your management team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pool Attendant in Kailua Kona, HI
    Current Employee - Pool Attendant in Kailua Kona, HI

    I have been working at Four Seasons full-time (more than an year)

    Pros

    Amazing networking ability, the guests become your family.
    Inspiration sets in immediately, Golden Rule is felt
    We all drink the cool aid but we like it? Work isn't work anymore, it becomes a passion.
    If you are a MIT or hospitality major you have great room for advancement
    Tips/Cash are substantial, your hourly wage is nothing compared to what the guests supply
    Everyone genuinely cares about the guest having the best time possible, great support.

    Cons

    It is very difficult to move up the rankings
    Once you move up the rankings you learn management takes a pay cut for a title
    In two years I had four department heads and was the 5th oldest veteran in my department due to turn over.
    The guests can be abusive and management will never defend you
    There is no room for mistakes, one error and you are gone no matter your track record
    While it was great to know I had vacation days and free room nights accruing, I never got to use them. Good luck going on vacation, but your managers? Good luck catching them between vacations.

    Advice to ManagementAdvice

    When you have people with degrees in something other than Hospitality working for you or even those without degrees, do not shaft them away as forever servers. Understand that all people are inspired by the ideals of the Four Seasons. MITs may be great for recruiting managers but the people who worked in a department for 5-10 years should be given counsel and opportunity for training so to advance in these roles as well.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Magical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server in Saint Louis, MO
    Current Employee - Banquet Server in Saint Louis, MO

    I have been working at Four Seasons part-time (more than an year)

    Pros

    Ok first off I think the HR staff does an amazing job! I only say that because there is almost no one I don't get along with and even if there was every one carries there own weight so I really can't complain. The pay is great if your in the food service department and the benefits are wonderful! Free meals, free hotel stays after so long and perhaps strangely what I think is the coolest part (for nerds like me) is that not only do they give you and clean your work uniform but you swipe your employee card and it comes around to you like a giant vending machine!

    Cons

    The annual review. They always have to put something negative (I know it is suppose to be constructive but..), you pretty much have to be PERFECT to get a half decent review.

    Advice to ManagementAdvice

    Keep doing a great job!

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Really great co-workers, interesting guests, premature management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Four Seasons full-time

    Pros

    Everyday, you work with awesome people... HR selects candidates for a cultural fit, so a lot of your colleagues share values, interests, and sense of humor. The guests you serve are always interesting, international, and your job is never the same day to day. Excellent benefits and good pay.

    Cons

    Many managers are between ages of 21-25 and could use a bit more experience in their field and especially in management skills. For example, a 21 year old with only a few months of legal drinking under his belt will have trouble managing a bar--designing cocktails, suggesting appropriate beverages to guests, diplomatic guest behavior management, etc.

    Advice to ManagementAdvice

    Implement a more rigorous training process for managers-in-training before they are expected to command authority over a team of employees with vastly more knowledge and experience than themselves.

    Recommends
    Neutral Outlook
    Approves of CEO

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