Four Seasons

www.fourseasons.com

Four Seasons Reviews in United States

Updated January 25, 2015
Updated January 25, 2015
282 Reviews
3.8
282 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Four Seasons CEO Allen Smith
Allen Smith
53 Ratings

Review Highlights

Pros
  • Great benefits, employee purchasing of hotel amenities and comp nights to all hotels (in 22 reviews)

  • there perks that the company give you such as nights away in any four seasons hotel around the world is mind blowing (in 11 reviews)


Cons
  • Work-life balance can be a little "off" depending on what department you work in (in 25 reviews)

  • The very high standards that must be kept, the very long hours and working with many people at once (in 17 reviews)

More Highlights

159 Employee Reviews Back to all reviews

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  1.  

    Good short term job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Sales Agent
    Current Employee - Reservations Sales Agent

    I have been working at Four Seasons full-time (more than a year)

    Pros

    Good training
    Free meals while working
    Uniforms are provided and cleaned on site

    Cons

    Negative office environment
    Low pay and not much opportunity to earn incentives
    Did not feel like there was much room for growth

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great company with great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Kailua Kona, HI
    Current Employee - Server in Kailua Kona, HI

    I have been working at Four Seasons full-time (more than 5 years)

    Pros

    It offers great pay, exceptional human resources, and even better benefits. Everyone is welcoming.

    Cons

    There aren't too many cons. Hours can be long, but management is willing to work with your schedule.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Great place to work, but long hours

    Former Employee - Food and Beverage in Boston, MA
    Former Employee - Food and Beverage in Boston, MA

    I worked at Four Seasons as a contractor

    Pros

    Everyone, from senior management to valet, is friendly and treats you like family. Lots of regulars so receiving tips is common, especially during festive seasons. Lots of fun and excitement during state events like Baseball World Championships - even guests who come in join in the fun atmosphere. Free laundry.

    Cons

    long hours and can usually expect to work overtime. schedule is given every wednesday (sometimes thursday) so it's difficult to plan your weekend in advance. since it's shift work, work-life balance becomes an issue. Staff cafeteria food offerings.

    Advice to ManagementAdvice

    Improve staff cafeteria food. Also give new staff proper training because it'll affect image and reputation and business.

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    Great Company to work, but depends on location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at Four Seasons full-time (more than 5 years)

    Pros

    Great training, wonderful travel benefits with comp nights at any of their hotels/resorts worldwide, great name recognition for a career in hospitality and great company culture with a good internal network of employees.

    Cons

    Not the best pay in the industry since they expect you to just be happy that you work for "Four Seasons". Very poor work/life balance, especially for working mothers.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at Four Seasons full-time (more than 8 years)

    Pros

    FS really focusses on their people and strives to take care of their employees. Great benefits including health, dental, vision, free uniforms, free meals, complimentary nights, etc. Their focus is completely quality driven and strives to deliver the best service to the customer. They go to great lengths to ensure customer satisfaction and highest quality. Truly 5 star!

    Cons

    I was part of the senior management team and saw the sausage making process. The atmosphere is pretty brutal when it comes to management. We worked endless hours, sometimes 6 days a week. People get pushed to their breaking point! Too many meetings so you are taken away from what you really should be doing... taking care of the customer. I dealt with a few members of the Executive team who could not be trusted. I am a very straight forward person and did not care for the games they played so I decided to leave, which proved to be a great decision. My life has taken a turn for the better after FS but I also did learn a lot (good and bad) during my 8+ years there!

    Advice to ManagementAdvice

    Executive management is straying away from the core philosophies that the company was founded on. Treat people like people and not pawns on a game of chess!

    Recommends
    Neutral Outlook
  7.  

    Empty promises with a side of brainwashing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ResComm Agent in Austin, TX
    Former Employee - ResComm Agent in Austin, TX

    I worked at Four Seasons full-time (more than a year)

    Pros

    Great location in Austin, prestige of brand, on-site employee cafeteria, uniforms provided and laundered on-site.

    Cons

    >Location = No parking options or you can pay to park in the hotel's parking garage.
    >Cafeteria can be a plus, however, you are only allowed 30 minutes for lunch and you can be called back to the floor at any time.
    >Uniforms provided can be great, but often someone else has claimed yours on accident or your uniform is not washed on time for shift and often it smells like 50 different people's BO because its been in a pile of 50 other dirty uniforms.
    >The ability to grow is based almost completely on politics. If you are friends with the right managers you will be moved up.
    >Management are ineffectual and apathetic. They have no ability to facilitate change or motivate their employees.
    >All line staff employees are underpaid. It is painful to see where the money goes instead. (e.g. going away parties for staff moving to other hotels)
    >Work life balance is non-existent
    >Most of the employees hate working there.
    >There doesn't ever seem to be a cohesive message from management.

    Advice to ManagementAdvice

    Get the heck out of the hospitality industry, you all obviously hate it so much! Invest in your employees. Working in a place where you don't feel valued as an employee leads to constant turnover and a reduced experience for the guests.

    Doesn't Recommend
    Positive Outlook
  8.  

    Abused, used, and overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pbx in Houston, TX
    Former Employee - Pbx in Houston, TX

    I worked at Four Seasons full-time (more than a year)

    Pros

    Comp nights are part of the benefit package

    Cons

    Used, abused and overworked. They give you duties that are not part f your job function and do not pay you for it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Four Seasons

    Pros

    It is an upscale hotel, and it treats their employees the same way. i absolutely loved my time there and would do it again.

    Cons

    Sometimes the hours are bad, as expected, it's a hotel so you need to be ready to work at any time.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Good hotel to work for but!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Baltimore, MD
    Former Employee - Anonymous in Baltimore, MD

    I worked at Four Seasons (less than a year)

    Pros

    The pros to working for this company are that you will be trained on the job by the best company in the world so you will be marketable after you work for FS. Decent pay compared to other brands. Good relationships with most of the other line staff and supervisors.

    Cons

    Work and life do not go together at the FS. Management does a lot of sitting in their office. They work long hours but the money they make to sit in an office all day and look at a computer id stay long hours to for the kind of money they make. All and all just be careful because this company will use you till your burnt out then ask for more expecting you to always say yes and they act like it's ok if you say no but really they would be mad if you said no. Just be careful!!!

    Advice to ManagementAdvice

    Get away from the desk and tell your employees they are doing a good job sometimes that goes a long way and I would still be with the company if they did that.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Great Culture, Great Hotels, Declining Service and Questionable People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Receptionist
    Current Employee - Front Desk Receptionist

    I have been working at Four Seasons full-time (more than a year)

    Pros

    Company values and culture is outstanding. They are alive in most of the employees unlike other companies where it is just lip service. Great sense of pride working for the best luxury hospitality company in the world (in my opinion). The challenge of meeting the extremely high standards of the clientele is something I enjoy. Creating "moments that matter" whether it be recognizing anniversaries, birthdays, etc., is a rewarding part of the job. The relentless promote from within structure creates a lot of opportunities if you are (and you must be) willing to relocate. Up-sell incentives are great because they benefit both the employee and the company and can in some cases double your salary. Most line staff, and a fair amount of managers, are friendly and a joy to come to work to be with.

    Cons

    Staffing levels no longer allow service levels of old. Management of course knows the staffing levels are low or mediocre, but expects that miraculously the service levels can stay the same. This is an impossibility. Unfortunately, employees are then reprimanded for service failures, but they are most times the result of an insufficient supply of staff. MIT programs are great but they many times produce young middle managers that either lack the people management skills or on the job experience to be effective. Perhaps the strategy is to overwork them for less pay then more senior managers? Some people are not Four Seasons quality employees. Some of them do not possess the personal warmth and care to accept others and create bonds between employees. The Four Seasons Golden Rule is to do unto others as you would have them do unto you. Some employees don't have the personal ability to keep this in the forefront of their mind and demonstrate it day in and day out. From some you get arrogance, lack of eye contact, lack of conversation or interest in you. Behavior like this does not belong within the Four Seasons company. Training in many cases is a sink or swim situation without proper support or time invested in the training of technique and systems.

    Advice to ManagementAdvice

    Accept the fact that if you do not insist with ownership that staffing levels must increase, then your service levels will not reach full potential which will negatively impact guest retention and the return on investment that the owners hold high above all else. If you observe employees not personifying the values of the company, hold them accountable as this was one of the founder of the companies highest missions. Do not place ill-equipped young managers into positions that they are not ready for just to promote them from within or to keep them with the company. At the end of the day this is counter-productive for the company and for that employee's personal growth. Remember the words of the great Horst Schulze (former CEO of Ritz-Carlton), "elegance without warmth, is arrogance!".

    Recommends
    Neutral Outlook
    No opinion of CEO

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