Four Seasons

  www.fourseasons.com
  www.fourseasons.com

Four Seasons Reviews in United States

Updated December 7, 2014
Updated December 7, 2014
271 Reviews
3.8
271 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Four Seasons CEO Allen Smith
Allen Smith
48 Ratings

Review Highlights

Pros
  • Great benefits, employee purchasing of hotel amenities and comp nights to all hotels (in 22 reviews)

  • there perks that the company give you such as nights away in any four seasons hotel around the world is mind blowing (in 11 reviews)


Cons
  • Work-life balance can be a little "off" depending on what department you work in (in 25 reviews)

  • The very high standards that must be kept, the very long hours and working with many people at once (in 17 reviews)

More Highlights

150 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It is a great company to work for

    Current Employee - SPA Supervisor in Palm Beach, FL
    Current Employee - SPA Supervisor in Palm Beach, FL

    I have been working at Four Seasons full-time (more than an year)

    Pros

    Develop and new career opportunities.

    Cons

    Great company benefits ( health insurance, meals, parking and ,employee complimentary rooms within Four Seasons Hotels), training programs, develop employees to grow within the company.

    Advice to ManagementAdvice

    None

  2.  

    Magical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server in Saint Louis, MO
    Current Employee - Banquet Server in Saint Louis, MO

    I have been working at Four Seasons part-time (more than an year)

    Pros

    Ok first off I think the HR staff does an amazing job! I only say that because there is almost no one I don't get along with and even if there was every one carries there own weight so I really can't complain. The pay is great if your in the food service department and the benefits are wonderful! Free meals, free hotel stays after so long and perhaps strangely what I think is the coolest part (for nerds like me) is that not only do they give you and clean your work uniform but you swipe your employee card and it comes around to you like a giant vending machine!

    Cons

    The annual review. They always have to put something negative (I know it is suppose to be constructive but..), you pretty much have to be PERFECT to get a half decent review.

    Advice to ManagementAdvice

    Keep doing a great job!

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Don't recommend for managers; great for line staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Las Vegas, NV
    Former Employee - Director in Las Vegas, NV

    I worked at Four Seasons full-time (more than 3 years)

    Pros

    Looks good on your resume
    Fun people

    Cons

    The expect quantity over quality when it comes to hours
    Filled with mediocrity
    Generally, very slow to deal with performance issues
    Hardly any training for line staff on service

    Advice to ManagementAdvice

    Hire more people with business background, not just people who grew up in Four Seasons
    Deal with performance issues whether they be managers or line staff or executives
    Poor health benefits and work life balance - must change
    Change comp program to be like Marriott; hard to get comp nights unless you know people
    Be more professional; do what you say
    Allow managers and directors to have authority

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Inspirational Ideals, reality sets in once you meet your management team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pool Attendant in Kailua Kona, HI
    Current Employee - Pool Attendant in Kailua Kona, HI

    I have been working at Four Seasons full-time (more than an year)

    Pros

    Amazing networking ability, the guests become your family.
    Inspiration sets in immediately, Golden Rule is felt
    We all drink the cool aid but we like it? Work isn't work anymore, it becomes a passion.
    If you are a MIT or hospitality major you have great room for advancement
    Tips/Cash are substantial, your hourly wage is nothing compared to what the guests supply
    Everyone genuinely cares about the guest having the best time possible, great support.

    Cons

    It is very difficult to move up the rankings
    Once you move up the rankings you learn management takes a pay cut for a title
    In two years I had four department heads and was the 5th oldest veteran in my department due to turn over.
    The guests can be abusive and management will never defend you
    There is no room for mistakes, one error and you are gone no matter your track record
    While it was great to know I had vacation days and free room nights accruing, I never got to use them. Good luck going on vacation, but your managers? Good luck catching them between vacations.

    Advice to ManagementAdvice

    When you have people with degrees in something other than Hospitality working for you or even those without degrees, do not shaft them away as forever servers. Understand that all people are inspired by the ideals of the Four Seasons. MITs may be great for recruiting managers but the people who worked in a department for 5-10 years should be given counsel and opportunity for training so to advance in these roles as well.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Really great co-workers, interesting guests, premature management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Four Seasons full-time

    Pros

    Everyday, you work with awesome people... HR selects candidates for a cultural fit, so a lot of your colleagues share values, interests, and sense of humor. The guests you serve are always interesting, international, and your job is never the same day to day. Excellent benefits and good pay.

    Cons

    Many managers are between ages of 21-25 and could use a bit more experience in their field and especially in management skills. For example, a 21 year old with only a few months of legal drinking under his belt will have trouble managing a bar--designing cocktails, suggesting appropriate beverages to guests, diplomatic guest behavior management, etc.

    Advice to ManagementAdvice

    Implement a more rigorous training process for managers-in-training before they are expected to command authority over a team of employees with vastly more knowledge and experience than themselves.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    A great company to work for

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Teton Village, WY
    Former Employee - Anonymous Employee in Teton Village, WY

    I worked at Four Seasons full-time

    Pros

    They offer good pay for hospitality industry, amazing benefits, corporate culture, great people to work with.

    Cons

    Can't think of any. Long hours as usual for a hospitality job.

    Recommends
    No opinion of CEO
  8. 1 person found this helpful  

    Very good, but not as good as it used to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Marketing in New York, NY
    Former Employee - Director of Marketing in New York, NY

    I worked at Four Seasons full-time (more than 10 years)

    Pros

    Strong brand, excellent products and service and employee benefits (although not health care).

    Cons

    Do not always walk the talk as a brand.

    Advice to ManagementAdvice

    Ask field teams for their thoughts before making field team decisions.

    Recommends
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Good company but long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Guest Services in Scottsdale, AZ
    Current Employee - Director of Guest Services in Scottsdale, AZ

    I have been working at Four Seasons full-time (more than 8 years)

    Pros

    Coworkers!!!! After spending 11-12 hours a day plus going in on some days off, it all comes down to your colleagues. You see them more than your family. The ability to travel within the company is fun as you advance your career as well.

    Cons

    Hours per day. Money is good for what you actually do on a daily basis but pales based on the hours you have to put in. The need to move to undesirable locations in order to pursue advancement.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Good company that cares for its employees, but work-life balance is hard to strike.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Four Seasons full-time (more than an year)

    Pros

    -Complimentary nights at other Four Seasons hotels (it can be tough to get these, so you often have to know the right people)
    -Great employees and team work
    -Good MIT (Manager in Training) program for college grads

    Cons

    -As in all hotel companies, the schedule is horrible. Unless you're in an administrative department you do not know your schedule ahead of time, weekends are precious, holidays are scarce, etc.
    -Upper management and executive committee are constantly worried about their bonuses and the budget and therefore under staffing is a chronic issue
    -High turnover adds to under staffing
    -Having to put in a certain amount of years before receiving a promotion, regardless of performance and merit

    Advice to ManagementAdvice

    You get out what you put in. Stop under staffing the hotels and burning out your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Wonderful Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Four Seasons full-time (more than 5 years)

    Pros

    The staff is so diverse. The relationships you that build are genuine.

    Cons

    There has been so many changes in the company, management staff and style particularly.
    It seems as if the needs of the employees no longer matter.

    Advice to ManagementAdvice

    The employees have a first hand account of what the guest want and need. Listen to what they have to say. Happy employees make for happy guest.

    Recommends
    Neutral Outlook
    Approves of CEO

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