Foxwoods Resort Casino Reviews

Updated April 23, 2015
56 reviews filtered by
  • Any Location
  • Any Job Title
3.0
56 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Scott Butera
17 Ratings

Pros
  • Free food, room discounts, friendly co-workers (in 9 reviews)

  • Some positions still offer health benefits but most are part time or casual (in 4 reviews)

Cons
  • A lot of the upper management is terrible and unqualified to be in a position of authority (in 6 reviews)

  • It is unfortunate that Tribal Members do not hold any management positions within the Resort (in 5 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Not bad, except for the smoke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Foxwoods Resort Casino

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    free 1 lunch meal, free fruits, soups, salad and breads for all employees
    nice insurance plans, co-workers are nice. overall, a nice company.

    Cons

    the air filter is so bad when you work as a dealer on the table. They should replace it with something with higher quality and better filter. because the casino is undergoing reconstructions that things gets a lot messy now.

  2. Senior Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Engineer in Ledyard, CT
    Former Employee - Senior Engineer in Ledyard, CT

    I worked at Foxwoods Resort Casino

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice people, fun place to work

    Cons

    Always on call. Weekend after weekend

  3. Financial Analyst II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Connecticut in Hamden, CT
    Current Employee - Connecticut in Hamden, CT

    I have been working at Foxwoods Resort Casino full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    People are really nice and work well together.

    Cons

    Compensation is very low, and not much room for advancement.

    Advice to Management

    Give employees more responsibility and more pay.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. no complaints

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casino Host in Mashantucket, CT
    Current Employee - Casino Host in Mashantucket, CT

    I have been working at Foxwoods Resort Casino full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Health care is one of the best. Free lunch and paid 1 hour lunch. Good pay. Fun atmosphere. 401k.

    Cons

    smokey rooms but its a casino what do i expect.

  6. restaurant chef

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Foxwoods Resort Casino full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits 401k vacation time

    Cons

    Understaffed down sizing no pay increases no bonus

  7. Experienced Poker Dealers beware.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Poker Dealer
    Former Employee - Poker Dealer

    I worked at Foxwoods Resort Casino part-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get a 25 min. break at least every 3 tables (1.5 hours).
    You can get out early fairly often and fairly quickly.
    There are a lot of variety of games from stud to PLO to mix games and all levels from 1-3 stud up to 25-50 NL and higher.

    Cons

    You get a break at least every 3 tables and rarely more. The snake setup for dealers is consistently muddled, but that's to be expected with such a large room (routinely 40+ tables on weekdays, 50+ on weekends). Still unfair that dealers can only go through 3 pushes max before being sent to break. Sometimes you'll find yourself in a one table push to break and repeat. Not for grave shift, but swing shift.

    But that is the least of the problems in the room. The biggest problem is that there is no TEPA rate, everything you take in for tips is boxed up on their end and you won't see a dime of it until payday and the IRS has had its entire fill as well. The players are known to be some of the most rude and obnoxious but that's to be expected with a large room that covers almost all stakes and types of games. But I've been to many rooms across the country and I've yet to see as bad behavior in this room outside of the Taj Mahal in A.C. Speaking of which, the chips here are almost as dirty as the Taj's.

    I've worked here for more than five years and the last year I was at Foxwoods was more recent than 2011. There is a reason this entire casino is over $4 BILLION in debt. The culture is almost toxic. You'll never reach higher than part-time status, meaning you'll never see benefits. There are also union fees you'll have to pay for the UAW. I lobbied for a union and now I wish they had never come...it would have helped my exit quicker so that I could have found a better job instead of wasting another 3 years of my life there. I held onto hope that the union would do more than just get the "poker dealers should get to keep their own tips, it's industry standard you know." They didn't. There is a no strike clause in the contract as well. Keep all of this in mind if you want to deal here as a poker dealer. It is not going to be easy and it honestly should be a dealbreaker for most of you when I said that they can't properly snake the room. TEPA rate will never have a chance to be instated. Rude customers. Grueling games with more stiffs than most rooms I've been in. Only apply here if you've heard it's improved or it's you're last hope. Or if you're a sado-masochist.

    Also, the food is terrible.

    Advice to Management

    Management for the room? It was nice working with almost all of you. I feel for those of you waiting to rough it out until retirement. Hang tough. Upper management (top brass that we rarely see on the floor): This room only exists b/c of its table stakes offerings and the few dealers/floors that can bring some comic relief to an otherwise dreary atmosphere. Massachusetts and Rhode Island are knocking.

  8. Good Compnay

    Former Employee - Cook II in Norwich, CT
    Former Employee - Cook II in Norwich, CT

    I worked at Foxwoods Resort Casino full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good starting job
    Flexible scheduling
    They give you uniforms, which can be switched out when they get dirtily

    Cons

    long hours (but that is to be expected with any job in this industry)

  9. Helpful (1)

    not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Table Games Dealer
    Current Employee - Table Games Dealer

    I have been working at Foxwoods Resort Casino part-time (More than 5 years)

    No opinion of CEO
    No opinion of CEO

    Pros

    Good health care plans, coworkers are very nice, people from different cultural backgrounds but we respect each other. Free meal, sometimes you will discount on concerts.

    Cons

    Management sucks. There are many times you would wonder why they make that kinda of decisions.

  10. Helpful (3)

    A casino that's frankly circling the drain, and blindly laying off some of their best and most loyal long-term workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Floor Supervisor in Ledyard, CT
    Former Employee - Floor Supervisor in Ledyard, CT

    I worked at Foxwoods Resort Casino full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Job skills development, training, multiculturalism, a Native American cultural learning experience, longterm friendships, medical benefits, dental benefits. There used to be a training school where employees could learn to deal table games, or other things, for no cost to them. Free garage parking to long-term employees with parking passes. At one time Foxwoods was a truly amazing place to work. Happily, Foxwoods also defended the rights of GLBT employees long before laws against anti-gay prejudice were commonplace in the United States. The Tribe itself, at its core, is very good . . . why can they not do the right thing and directly run the casino themselves?

    The few remaining GOOD managers are very VERY good. But it is very hard for them to soar like eagles when they are surrounded by so many turkeys (see the "Cons" section about that!

    Cons

    Strange working hours (understandable and normal for the casino business . . . don't bother working in a casino if you are a staunch M-F 9-5 traditionalist!) ) The Foxwoods version of the "good old boy network" is exceptionally bad and undermines the innovation and sincerity brought forth by those people who are NOT part of the "good old boy network". Equally disconcerting is the three-ring circus of the ever-changing CEOs with golden parachutes, and upper management.

     On a more equal level, the employee cafeteria has gone from being a questionable company-run employee service, to being outright disgusting and unsanitary under the outside vendor Sodexo which is fleecing Foxwoods itself by relentlessly scaling back the food they are serving Foxwoods employees (and probably pocketing the difference, at the expense of Foxwoods employees who increasingly bring in their own food). If you get sick off of the Sodexo food, go home early and then have to call out sick the next night with food poisoning, without having sufficient sick time, you get a "point" and can't get it removed even though the culprit was the Sodexo food and nothing else Foxwoods-related!

    There is unceasing heavy pressure on the good workers to go beyond themselves promoting silly promotions that do not have guaranteed grand-prize winners ("Million Dollar Deal of a Lifetime", etc), and therefore antagonize the players even more . Conversely, there is lax treatment to the extremely lazy sycophantic "buddies" who are borderline cartoon-characters with no devotion, no dedication, no apparent wisdom or foresight. They really drag down the accomplishments of the good workers, and of course have no compunctions about backstabbing the good workers if they feel their careers or jobs are being threatened! Upper management acts like a moth with no antennae, never having a short-term clue or a long-term vision. They are very haughty when front-line employees provide suggestions, and generally do not listen because upper management is always right even though upper management is disconnected from much of what does happen on the front line. I feel especially bad for those few good managers who are still there, who put in their best day and day out, and have even more misery to contend with. These few GOOD managers are the ones who should be the top management, in the first place! Kudos to them for a job very well done, even as the fear of keeping their own jobs weighs heavily on them , day in and day out.

    Increasingly, the casino caters to fleas and match-play-coupon scammers, at the expense of the many big-time players who have long since come and gone to other casinos which are more appreciative of their patronage. Also gone are a great many of the Asian players, who for many years were the absolute lifeblood of Foxwoods' table games revenues. Now you need to give out coupons just to get a few Asians to come to Foxwoods! What a terrible, horrible shame. What the heck happened????

    Advice to Management

    Get a grip, get a plan, and get a clue. You have laid off far too many of your best workers! You have antagonized, alienated and lost many of your best patrons! You should be ashamed for letting it come to this. I hope it isn't too late. Mashantucket Pequot Tribe, I respect you and wish you nothing the best. Step up and take over the day to day operations of this casino before it is too late! This endless carousel of ever-shifting CEOs and bigwig suits who really have no deep-down loyalty to Foxwoods and are only in it for the "golden parachute", have to go!

  11. Helpful (1)

    Fair company to work for but lots of negativity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Foxwoods Resort Casino full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Health Ins, its a job in a poor environment

    Cons

    Lots of bad employees that never get fired

    Advice to Management

    Foxwoods needs a stable executive team to oversee middle management, lower management needs more training

Work at Foxwoods Resort Casino? Share Your Experiences

Foxwoods Resort Casino

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.