Foxwoods Resort Casino

  www.foxwoods.com
  www.foxwoods.com

Foxwoods Resort Casino Reviews

Updated December 7, 2014
Updated December 7, 2014
49 Reviews
2.6
49 Reviews
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Recommend to a friend
Approve of CEO
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Scott Butera
16 Ratings

Employee Reviews

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  1.  

    My experience was awesome.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Foxwoods Resort Casino

    Pros

    You get paid for your hout lunch break and everyone there is very nice.

    Cons

    You get points for being late when it is not in your control.

    Advice to ManagementAdvice

    None.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    A casino that's frankly circling the drain, and blindly laying off some of their best and most loyal long-term workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Floor Supervisor in Ledyard, CT
    Former Employee - Floor Supervisor in Ledyard, CT

    I worked at Foxwoods Resort Casino full-time (more than 10 years)

    Pros

    Job skills development, training, multiculturalism, a Native American cultural learning experience, longterm friendships, medical benefits, dental benefits. There used to be a training school where employees could learn to deal table games, or other things, for no cost to them. Free garage parking to long-term employees with parking passes. At one time Foxwoods was a truly amazing place to work. Happily, Foxwoods also defended the rights of GLBT employees long before laws against anti-gay prejudice were commonplace in the United States. The Tribe itself, at its core, is very good . . . why can they not do the right thing and directly run the casino themselves?

    The few remaining GOOD managers are very VERY good. But it is very hard for them to soar like eagles when they are surrounded by so many turkeys (see the "Cons" section about that!

    Cons

    Strange working hours (understandable and normal for the casino business . . . don't bother working in a casino if you are a staunch M-F 9-5 traditionalist!) ) The Foxwoods version of the "good old boy network" is exceptionally bad and undermines the innovation and sincerity brought forth by those people who are NOT part of the "good old boy network". Equally disconcerting is the three-ring circus of the ever-changing CEOs with golden parachutes, and upper management.

     On a more equal level, the employee cafeteria has gone from being a questionable company-run employee service, to being outright disgusting and unsanitary under the outside vendor Sodexo which is fleecing Foxwoods itself by relentlessly scaling back the food they are serving Foxwoods employees (and probably pocketing the difference, at the expense of Foxwoods employees who increasingly bring in their own food). If you get sick off of the Sodexo food, go home early and then have to call out sick the next night with food poisoning, without having sufficient sick time, you get a "point" and can't get it removed even though the culprit was the Sodexo food and nothing else Foxwoods-related!

    There is unceasing heavy pressure on the good workers to go beyond themselves promoting silly promotions that do not have guaranteed grand-prize winners ("Million Dollar Deal of a Lifetime", etc), and therefore antagonize the players even more . Conversely, there is lax treatment to the extremely lazy sycophantic "buddies" who are borderline cartoon-characters with no devotion, no dedication, no apparent wisdom or foresight. They really drag down the accomplishments of the good workers, and of course have no compunctions about backstabbing the good workers if they feel their careers or jobs are being threatened! Upper management acts like a moth with no antennae, never having a short-term clue or a long-term vision. They are very haughty when front-line employees provide suggestions, and generally do not listen because upper management is always right even though upper management is disconnected from much of what does happen on the front line. I feel especially bad for those few good managers who are still there, who put in their best day and day out, and have even more misery to contend with. These few GOOD managers are the ones who should be the top management, in the first place! Kudos to them for a job very well done, even as the fear of keeping their own jobs weighs heavily on them , day in and day out.

    Increasingly, the casino caters to fleas and match-play-coupon scammers, at the expense of the many big-time players who have long since come and gone to other casinos which are more appreciative of their patronage. Also gone are a great many of the Asian players, who for many years were the absolute lifeblood of Foxwoods' table games revenues. Now you need to give out coupons just to get a few Asians to come to Foxwoods! What a terrible, horrible shame. What the heck happened????

    Advice to ManagementAdvice

    Get a grip, get a plan, and get a clue. You have laid off far too many of your best workers! You have antagonized, alienated and lost many of your best patrons! You should be ashamed for letting it come to this. I hope it isn't too late. Mashantucket Pequot Tribe, I respect you and wish you nothing the best. Step up and take over the day to day operations of this casino before it is too late! This endless carousel of ever-shifting CEOs and bigwig suits who really have no deep-down loyalty to Foxwoods and are only in it for the "golden parachute", have to go!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Fair company to work for but lots of negativity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Foxwoods Resort Casino full-time (more than 3 years)

    Pros

    Health Ins, its a job in a poor environment

    Cons

    Lots of bad employees that never get fired

    Advice to ManagementAdvice

    Foxwoods needs a stable executive team to oversee middle management, lower management needs more training

    Recommends
    Negative Outlook
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  5. 1 person found this helpful  

    You end up feeling like a number...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager in Mashantucket, CT
    Current Employee - Shift Manager in Mashantucket, CT

    I have been working at Foxwoods Resort Casino full-time (more than 5 years)

    Pros

    Being a 24 hour operation, there is some flexibility with shifts. Working 3rd shift created a cost savings for child care. There are a lot of good people in lower levels and middle management. If you can get full-time, benefits are pretty good.

    Cons

    It is a dog eat dog industry and Foxwoods is on the down slope. They are mostly only hiring casual workers with no benefits. Salaried employees do not receive a matching 401k. They are currently shrinking their overhead, including staffing and are very callous with how they lay people off.

    Advice to ManagementAdvice

    Customer service is pushed heavily and it should be, but you need to practice with your employees what you preach to them. It has become a soulless corporation and the morale is at an all-time low. You need to communicate better with your staff and stop letting ER make all the decisions. Some excellent people have been lost due to ER only looking at the statistics and not seeking the input of the department involved.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    I've worked at Foxwoods Resort Casino for 6 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prefer Not to Say in Mashantucket, CT
    Current Employee - Prefer Not to Say in Mashantucket, CT

    I have been working at Foxwoods Resort Casino full-time (more than 5 years)

    Pros

    Free food, paid breaks parking on site, health discount for local gyms, 401K match hourly employees only,

    Cons

    Some of the employees and management are as idiotic and mean as some of the customers. It's almost impossible to move out of your department. Benefits continue to decline like quality of free food, cost for insurance, less people on insurance due to hiring casuals and part time, smoking is allowed which caused me to have asthma. Job security is non existent due to financial difficulties with the company over $1 billion in debt. Tribe has Indian preference for jobs and shifts. Environment can be noisy and work stations ergonomically incorrect. Management in your department views you as a number, they really don't care about anyone they just pretend to and they do a poor job pretending. You can't get straight answers from management when you ask them questions. Management likes to confuse customers and doesn't like to make anything easy for them.

    Advice to ManagementAdvice

    Treat employees and customers better. Spend your money improving benefits and stop wasting money with needless renovations, building more casinos, etc take care of this one first. Make your facility smoke free and offer more room for advancement for employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Friendly, free buffet, good healthcare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Valet in Norwich, CT
    Former Employee - Valet in Norwich, CT

    I worked at Foxwoods Resort Casino full-time (more than an year)

    Pros

    Free buffet good healthcare friendly

    Cons

    Low pay, you see a lot of sad addicted gamblers

    Advice to ManagementAdvice

    I would suggest to have more governance over the supervisors

    Recommends
    Negative Outlook
    Disapproves of CEO
  8.  

    Left and Never Looked Back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Table Games Dealer in Mashantucket, CT
    Former Employee - Table Games Dealer in Mashantucket, CT

    I worked at Foxwoods Resort Casino full-time (more than 10 years)

    Pros

    Paid breaks. Met a couple great people.

    Cons

    It doesn't matter if you are the worst of the worst or the best of the best...you're still going to get paid and treated the same. Horrible atmosphere that brings down your whole mood. Some of the employees/management are just as bad as some of the mindless, rude and nasty patrons. The job served me well for 10 years but it's definitely no career.

    Advice to ManagementAdvice

    Learn from your mistakes. A little common sense goes a long way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    A place to work for if you want all your dreams to die.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dealer in Mashantucket, CT
    Current Employee - Dealer in Mashantucket, CT

    I have been working at Foxwoods Resort Casino part-time (more than 5 years)

    Pros

    1 Free Meal per day.
    If you somehow find a regular part-time (not "casual" or "part-time" for most positions) or full-time job you'll receive okay benefits.
    Being a member of the UAW has some benefits (they'll fight to keep your job but good luck if you're threatened with demotion; you'll still lose your health benefits you worked hard for).

    Cons

    One of the main cafeterias closes at 11 pm so you're out of luck for hot food until sometime next morning. The food is borderline terrible. Keep your eyes closed when they're making your food at the grill.
    This company has made it a point, through constant demotions and layoffs, that they do not wish to offer benefits to many employees (especially dealers).
    The UAW is largely toothless...there's a no strike clause in the agreement with the company (thanks UAW).
    Foxwoods is over $1 billion in debt....take that into consideration.

    Advice to ManagementAdvice

    If you want your employees to offer 5 star service to all customers you should stick up for your employees when they are threatened or treated like crap by abusive patrons. Also offer medical benefits to most employees would be nice or offer more upward mobility in certain departments. Stop being such sticklers when it comes to spending money on your employees (benefits, better food options, offering more efficient (for all) call out options, etc.). You're spending money on the wrong areas...the recent "upgrades" to how the shops look in certain areas are tacky and almost useless in the grand scheme.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Invest in your people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Mashantucket, CT
    Current Employee - Human Resources in Mashantucket, CT

    I have been working at Foxwoods Resort Casino full-time (more than 10 years)

    Pros

    Many people working here are great; benefits for regular status employees are good; building is attractive to work in

    Cons

    Underpaid; senior management disconnected; staffing cuts have most people stressed and unable to do as good a job as they want' few chances for promotion, unlike even 3 years ago; staff hired is mostly temp now or casual; better jobs are filled from outside based on who they know; tribal members whose work performance and behavior would normally have them fired are allowed to remain or return, making it harder for departments to function well

    Advice to ManagementAdvice

    Give back to your people again with more than lip service; listen to their feedback--they want to help and improve the place; stop cutting back on player perks--that's how we lost so many high-level players--and employee benefits--people care less when they are given no reason to care

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    I love my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Mashantucket, CT
    Current Employee - Front Desk Agent in Mashantucket, CT

    I have been working at Foxwoods Resort Casino full-time (more than 3 years)

    Pros

    There are new benefits discovered every day. Not just monetary either. It maybe cliche but the people here do become your family.

    Cons

    Dealing with the public is never easy and dealing with the intoxicated public or people who cant handle intoxicated people can be very difficult. People often are angry after having lost money out on the casino floor. It takes a smile and the drive to make them happy with one final experience to change their frown to a smile. I aim to make them happy with at least their check out even if they have lost money.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO

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