Francesca's Collections Reviews

Updated April 24, 2015
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Employee Reviews

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  1. Great Stepping Stone For Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Boutique Key Holder in Destin, FL
    Current Employee - Boutique Key Holder in Destin, FL

    I have been working at Francesca's Collections part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great customer service experience, Great Sales Training

    Cons

    Lots of drama with Management on the District and Regional Level
    Low Payroll off season

    Advice to Management

    Stop feeding in to the cattiness of the drama with boutique assiciates.

  2. Helpful (5)

    Any position at store manager or above is not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Upper Management
    Former Employee - Upper Management

    I worked at Francesca's Collections full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Freedom of creativity. Good discount. Cute products

    Cons

    Pay is awful. No work life balance. Home office is completely unorganized. No continuity from very high up to in store. Constantly changing and can't adjust.

    Advice to Management

    Stop changing things so radically and quickly. Too much pressure on the employees. Need to let employees have a better work life balance. If you work there too long it will crush your soul.

  3. Helpful (2)

    Best retail experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Francesca's Collections full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Hired as a Key Holder and promoted to part-time Assistant Manager within 6 months. After another year, was transferred to a second location and promoted to full-time Assistant Manager. Pretty much stuck at that position though was told opportunities may be available in the future. Stayed with company for 4 years.
    90% of customers were cool, visuals were fun and creative per individual boutique, shipment was constant but not overwhelming (most of the time), daily responsibilities could easily be delegated, and always had a dependable staff.

    Cons

    Company has changed a lot from when I started. Trying to be a lot more "trendy" than before it was about a unique product and styling. Seems to be trying to be more appealing to a younger audience (high school/college vs 18-35 like mission statement)
    Communication between DM/RM is "open", but was sometimes a struggle to even get an email reply let alone a phone conversation.
    Company was/is growing quickly, and upper management positions and titles changed quickly. At 4 years of service there were very few people that I knew from my onboarding that were still there when I finally left.

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  5. The company is always changing in terms of direction and leadership and its not EASY to move up within the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Boutique Associate
    Current Employee - Sales Boutique Associate

    I have been working at Francesca's Collections

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You learn how to manage a business due the staff not being over six people unless you're understaffed which my location was.

    Cons

    Low employee discount
    They give bonuses to the Managers & Assistant Managers even though they don't put in any work to help meet stores goal.
    The pay is $1-2 more than minimum wage and the work you put in is not compensated.

    Advice to Management

    Stop only giving the Managers & Assistant Managers bonuses because they're not really putting in work besides sitting in the back.

    Pay your employees more as they do a lot of work that most companies hire multiple people to do.

  6. Great company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Francesca's Collections

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is a great company to work for. The management is great and the employee discounts is terrific.

    Cons

    the only con are the hours if your part time sometimes you'll probably work one day or two days a week

  7. Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in Minneapolis, MN
    Former Employee - Retail Store Manager in Minneapolis, MN

    I worked at Francesca's Collections full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I enjoyed working with the people and customers.

    Cons

    I was given too much work as store manager for too little money.

    Advice to Management

    Pay your people better

  8. Helpful (2)

    A Growing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder
    Current Employee - Key Holder

    I have been working at Francesca's Collections part-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The job is flexible with students in high school and college. Francesca's allows employees to have creative freedom in the boutiques while following company wide fashion trends. Each boutique has different merchandise, which makes styling mannequins and selling to guests easy, fun and unique. Because the boutiques are of such a small size, it is easy to create a clientele base with guests that you are able to get to know and recognize when they enter the boutique. There is a decent discount for employees: 30% (could be higher, but decent). The company tries to promote from within so moving up in the company is easy if the opportunity arises for employees.

    Cons

    Upper management (District Managers and Regional Directors) are rarely in sync with one another. A DM can tell a boutique to do one thing and then the RD will say something completely different. The upper management is incredibly out of touch with the way that the boutiques are run on a day to day basis, and therefore do not understand why stores do not make their day goals everyday, why KPIs are lower on one day than the last, etc.. District managers make a store visit maximum two times a month and with a company that is expanding and growing, there are many changes happening but no corporate representative in the boutique to guarantee that changes are made correctly, which hurts boutiques and makes managers feel alone and completely lost in what they are needed to do. Managers are also given many tasks to complete on a small time frame regularly. However, they are not granted additional pay roll to do so, resulting in tasks being nearly impossible to complete efficiently or on time.

    Advice to Management

    Slow down. This company is so driven on expanding and opening more stores that the stores that are already open are being neglected. DMs and RDs need to have a better understanding of what they are asking of employees and that the expectations they have are too high for the amount of work being done. Also, Francesca's Promise is nearly impossible to complete with every guest and is actually pushing guests out of boutiques. It is too similar to "pressure shopping" and boutique managers should not be scrutinized for not over pushing their employees to complete the Promise with each guest.

  9. Helpful (1)

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Boutique Manager
    Current Employee - Boutique Manager

    I have been working at Francesca's Collections full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great hours and opportunities for promotions. You get to really make the store yours, and because of the small amount of employees it's like a littlew close family

    Cons

    Management contradicts themselves and the pay is not the greatest. Not enough hours given to store for scheduling all employees.

    Advice to Management

    Show more appreciation to the employees instead of always criticizing

  10. Helpful (1)

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Boutique Key Holder in Metairie, LA
    Former Employee - Boutique Key Holder in Metairie, LA

    I worked at Francesca's Collections

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company is a great place to work. The management is wonderful and everyone is just so helpful. Would do work here again if giving the chance. Works around your schedule if have school or anything else to do.

    Cons

    I don't really have anything bad to say.

  11. Not worth the hassle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Boutique Manager
    Former Employee - Assistant Boutique Manager

    I worked at Francesca's Collections part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent Discount, Freedom of visuals, Fun products, Great Customer base

    Cons

    Growth, Poor Upper Management, Lack of Communication, Poor Leadership, Long hours,

    Advice to Management

    Consider trying to communicate better between corporate and individuals. Lack of respect for employees. Try taking the word of all employees involved in a situation rather that just one sided. Don't play favourites between employees. Focus on the boutiques you have open and stop trying to expand so much.

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