Franklin Mint Federal Credit Union

  www.fmfcu.org
  www.fmfcu.org

Franklin Mint Federal Credit Union Reviews

Updated December 4, 2014
Updated December 4, 2014
11 Reviews
2.8
11 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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John D. Unangst
3 Ratings

Employee Reviews

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  1.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller
    Current Employee - Teller

    I have been working at Franklin Mint Federal Credit Union

    Pros

    Great co-workers, friendly management, small community feel for a banking environment.

    Cons

    May have to float between branches and some were far for me. But they're pretty flexible about that.

    Recommends
  2.  

    Professional atmosphere with a twist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller I in Holmes, PA
    Current Employee - Teller I in Holmes, PA

    I have been working at Franklin Mint Federal Credit Union part-time (more than an year)

    Pros

    able to anjoy your job (having fun is encouraged)
    decent pay
    work with availability well

    Cons

    sometimes employ those that shouldn't still be employed

    Recommends
    Positive Outlook
  3.  

    Very accommodating scheduling almost makes up for low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Teller in West Chester, PA
    Current Employee - Teller in West Chester, PA

    I have been working at Franklin Mint Federal Credit Union

    Pros

    Room for growth; sufficient training; flexible schedules; good benefits

    Cons

    Low pay; undefined expectations at times

    Advice to ManagementAdvice

    Higher pay!

    Recommends
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  5.  

    Good company overall, currently struggling to execute its core values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager in Broomall, PA
    Current Employee - Assistant Branch Manager in Broomall, PA

    I have been working at Franklin Mint Federal Credit Union full-time (more than 3 years)

    Pros

    Strong emphasis on strengthening customer/member relations and community involvement. Company takes a lot of pride in its involvement in educating our youth in the area of Financial Literacy. Preaches the "Fish" philosophy for employees and a "Welcome Home" environment for the members. Paid time off is policy is fantastic. Branch staff are very reasonably coached to sell based on member needs.

    Cons

    In recent years there has been more turnover, leadership is weakening, and there is an all-around obvious sense of frustration surrounding the lack of continuity with regards to branch staff. Difficult to create a strong team atmosphere and a sense of ownership among staff when they see the constant movement of personnel around them.

    Advice to ManagementAdvice

    It starts with getting the right people in positions of leadership.

    "The man on top of the mountain didn't fall there."

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Vast differences between districts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Franklin Mint Federal Credit Union

    Pros

    Really great place to keep your money, I never felt like a fraud when I was explaining a product to members. Liked the small company feel and knowing everyone's name. Great hours and flexible schedule. Credit was given where it was due (from upper management). Great atmosphere to work in at Broomall office, everyone was friendly.

    Cons

    Pushed into sales that people didn't need. Branch mangers were glorified member service reps and relied on their staff to do everything and then took the credit (or did the opposite when things were negative). Branch mangers out of the branch at "business events" but no new membership was drawn from it. Seemed like a waste of time.

    Advice to ManagementAdvice

    Pay attention to staff at branches and those running branches closer.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Stifling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Head Teller
    Current Employee - Head Teller

    I have been working at Franklin Mint Federal Credit Union

    Pros

    Depending on which district you are in the opportunities are endless.

    Cons

    Even though the organization says that they hire from within, there are rarely promotions from within. Also, they say that they value education but do not utlitize what those with advanced degrees do offer. In fact, it seems as if having an advanced degree is frowned upon, as most of Upper Management do not have college degrees.

    Doesn't Recommend
  8.  

    Good place to work as a part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Broomall, PA
    Former Employee - Anonymous Employee in Broomall, PA

    I worked at Franklin Mint Federal Credit Union

    Pros

    Good experience, customer service practice

    Cons

    Petty management, cheap, overworked staff

    Advice to ManagementAdvice

    Have an open communication philosophy throughout the company, so that all employees feel like they are a valued asset to the company.

  9.  

    Incompetence, egotism, and micromanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prefer Not to Say
    Current Employee - Prefer Not to Say

    I have been working at Franklin Mint Federal Credit Union full-time (more than 8 years)

    Pros

    Most tellers and member service representatives are hard-working and friendly people who will bend over backwards to make the members happy.

    Cons

    -Branch staff are micromanaged to a ridiculous degree.
    -Individual initiative and judgment are discouraged.
    -Policies are complex and convoluted; systems and IT are horrible.
    -Trying to grow more quickly than it can afford.
    -Greedy.

    Advice to ManagementAdvice

    Trust and respect your people.

    Doesn't Recommend
    Negative Outlook
  10.  

    Treat Members well, Employees not so much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Broomall, PA
    Former Employee - Anonymous Employee in Broomall, PA

    I worked at Franklin Mint Federal Credit Union

    Pros

    Friendly people.
    Some upward movement if your on the front lines.
    Good location and name within the community.

    Cons

    Little training if your not
    Do not value employees skills or ideas.
    Salary way below other credit unions and commercial banks.
    Too much micromanagement from the top.

    Advice to ManagementAdvice

    Stop trying to be a big bank, pay your employees more.

    Doesn't Recommend
  11.  

    It's not what you know - it's who you know

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations in Broomall, PA
    Former Employee - Operations in Broomall, PA

    I worked at Franklin Mint Federal Credit Union full-time (more than an year)

    Pros

    The company is small enough that the company's president or CEO might come and sit with you at lunch.

    Cons

    Like my title says - it's not what you know - it's who you know. If the first line managers don't like you for some reason they will bad mouth you and do whatever they can to get you out of there.

    Advice to ManagementAdvice

    Value your experienced people regardless of whether they are male or female. Personal bias should not be a part of your hiring/firing practices

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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