Free & Clear

  www.freeclear.com
  www.freeclear.com

Free & Clear Reviews

Updated November 2, 2014
Updated November 2, 2014
14 Reviews
1.6
14 Reviews
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Tim Kilgallon
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Employee Reviews

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  1.  

    Ehhhh

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Free & Clear

    Pros

    Loved the opportunity to work from home once you put your time in working in the office. 90 days. They try hard to keep you connected via once a week team meetings over speaker. Everyone can talk to each other still.

    Cons

    They have highs expectations that can be unreasonable. Out of touch management that sets goals for your calls that they themselves would be hard pressed to do. Constant critiques of calls that were extremely objective.

    Advice to ManagementAdvice

    Take some pressure off the coaches then maybe your turnover wouldn't be so high.

  2. 1 person found this helpful  

    It's not really about helping people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - In-Take Registration Specialist in Seattle, WA
    Former Employee - In-Take Registration Specialist in Seattle, WA

    I worked at Free & Clear as a contractor (less than an year)

    Pros

    A chance to help people kick a bad habit and make a positive difference.

    Cons

    In truth it is really just a numbers game with this company; you might has well be selling magazine subscriptions.

    Advice to ManagementAdvice

    Treat the employees/contractors like the real helpers that they are not assembly line drones.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Health issues due to lack of oxygen onsite in Seattle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quit Coach I in Seattle, WA
    Former Employee - Quit Coach I in Seattle, WA

    I worked at Free & Clear full-time (more than an year)

    Pros

    On busline, and it is located downtown so you can walk to lunch on your 20 minute allowance.

    Cons

    In an effort to save money, Free & Clear, aka Alere, aka many other former names, they keep changing to save face, turns off the air to their call center. We observed 911 dragging away bodies after people had passed out and fallen from their chairs onto the floor. Management said nothing, although they stood their with smiles on their faces, watching. I endured a daily bloody nose due to lack of oxygen. When many of us, in an effort to live, went downstairs to another rented floor to sit under air vents, management dragged us back up to the airless environment.

    Quotas were raised daily. Recruiters "lured" us into the job by not telling us this was a quota driven environment. During the 9 months I was there, Free & Clear/Alere raised the daily call quota three times. This isn't simply calls received or placed,

    Advice to ManagementAdvice

    Listen to your OSHA investigation, turn the air on

    Doesn't Recommend
    Negative Outlook
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  5. 3 people found this helpful  

    The places where souls go to die

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Quit Coach in Seattle, WA
    Former Employee - Quit Coach in Seattle, WA

    I worked at Free & Clear

    Pros

    *good cause in theory
    *I made $18.50/hour after getting promoted to QC II & electing to work split shift
    *telecommute

    Cons

    *HEAVILY micromanaged - they want to know what you're doing every minute of the day
    *unclear expectations - after making call productivity, opted to relax & penalized without warning
    *stressful on body and mind without any perks
    *harsh reviews that were belittling and ruined self-worth
    *insane call productivity requirements
    *Weekend mandatory - tried to cut hours to 32 to not work weekends & was told HAD to work weekends but could still cut hours...
    *phone line reimbursed by employer but no reimbursement for internet which is required, unheard of by respectable employers
    *complete disregard for human life

    Advice to ManagementAdvice

    Treat people like human beings, not machines

    Doesn't Recommend
  6. 2 people found this helpful  

    Stay only as long as you have to.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Quit Coach in Seattle, WA
    Current Employee - Quit Coach in Seattle, WA

    I have been working at Free & Clear

    Pros

    Ability to work at home.
    You can still interview for other jobs during your weekdays off because you won't have the weekend off until you've been there for at least a year (usually longer)

    Cons

    Rediculous, subjective criteria for grading calls.
    Abusively high calls per hour requirements.
    Clueless supervisors who have no leadership skills.
    No autonomy.
    Very ridgid control when flexibility would better serve their participants and their employees.
    Seriously, if you have an opportunity to do anything else, run from this place.
    Weird schedules. Be prepared to spend alot of time alone because none of your friends will be off when you are.

    Advice to ManagementAdvice

    Decide whether you want to be a call center or whether you want to counsel people. You can't do both properly.

    Doesn't Recommend
  7. 3 people found this helpful  

    When a company is hiring extensively during a recession, watch out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Quit Coach in Seattle, WA
    Current Employee - Quit Coach in Seattle, WA

    I have been working at Free & Clear

    Pros

    Telecommuting saves a lot of money and actually raises the relative compensation. During high volume business seasons, a lot of voluntary overtime.

    Cons

    Coldhearted call center... don't believe the sales pitch in training. Employee retention is low. From my training class 1.5 years ago, so far about 50% have been retained. When working at home, quit coaches are fairly out of the loop on what the supervisors expect of the calls. The company uses an extremely difficult call scoring metric that pushes people out the door- the longer you are there, the more likely it is that you will fail big time. Once your supervisor realizes that you are not kissing up to him or her, they could likely look to find something wrong with your call (this was my experience). The departments don't communicate: the trainers will give you information that will be partially outdated by the time you get on your own on the call floor. Quarterly bonuses have likely disappeared as well. This company demands superhuman results in a very gray area (quitting smoking is very psychological, and they want you to whittle it down to five minutes to address it all, all the while dealing with talkative, brash, or mentally ill participants.) This company will eat you alive and regurgitate you. Don't try to make a career out of this job, even if you have a heart for rehabilitation counseling! They won't think twice about you when you're gone.

    Advice to ManagementAdvice

    Get a clue!

    Doesn't Recommend
  8.  

    More Call Center than Coaching

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Quit Coach in Seattle, WA
    Former Employee - Quit Coach in Seattle, WA

    I worked at Free & Clear

    Pros

    Work from home, helping others occasionally, excellent training

    Cons

    Very low pay, penalized for using your mind on calls - must follow ever increasing scripted delivery method, impossible quota, very unlikely incentive program which never actually materializes, non-negotiable on time off, weird shift hours, arbitrary call evaluation, non negotiable coaching style & script, time between calls was obsessively monitored, this job belongs in India

    Advice to ManagementAdvice

    Give quit coaches some say on their job rather than allowing middle management to continually add new expectations to calls which take away all flexibility, judgment and satisfaction. Quit coach is really just a call center job - be honest in your recruitment and training - quit coaches are valued very little in practice, although much lip service is given to this. In training I thought this would be an excellent job. A few weeks into the actual job the truth was revealed. Quarterly corporate goals drive impossible quota rates for meager bonuses.

    Doesn't Recommend
  9. 1 person found this helpful  

    This job is not what they claim it is.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Quit Coach in Seattle, WA
    Current Employee - Quit Coach in Seattle, WA

    I have been working at Free & Clear

    Pros

    This job is relatively low stress, has a good benefit package, and employees have the ability to work from home.

    Cons

    This job is advertised as a skilled position requiring a college degree but is actually a standard customer service/call center position. The bottom line is profit for the company. Often earned incentives and bonuses are not actually paid out. Employees are promised raises and promotions when reaching a certain level of achievement but these never seem to materialize. The company makes use of the "carrot at the end of the stick" idea in that all employees work very hard for raises and incentives, resulting in more revenue for the company. Most times employees stress themselves out trying to reach a certain level of achievement and then there is no reward or acknowledgement. The pay is okay for an entry level call center position but for someone with a college degree the pay is very low.

    Advice to ManagementAdvice

    Make sure promises are kept. Pay incentive when earned or don't give employees the impression they've earned incentive. Set expectations for employees and honor those expectations. If an employee reaches a certain certification level according to the company policy and is entitled to a raise, let them have it instead of subjectively deciding to wait until a later time for unknown or unrealistic reasons. Above all, be honest!

    Doesn't Recommend
  10. 1 person found this helpful  

    Not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Quit Coach in Seattle, WA
    Current Employee - Quit Coach in Seattle, WA

    I have been working at Free & Clear

    Pros

    option to work from home

    Cons

    No equal hiring opportunity - promotions are hand-picked, not advertised.
    A culture of favoritism.
    High stress, high pressure on quota and numbers in this phone counseling field (disciplinary action if quota is not met). Paid hourly but work like commision sales as far as how production is counted in performance review.

    Advice to ManagementAdvice

    As this "healthy behavior" company got bigger since the acquisition, its business philosophy seems to have changed significantly. Counseling production pressure (if there should be such a thing for priority) and job burn-out rate is now much higher where incentive reward and employee appreciation is a lot lower. This is straying away from the "healthy behavior" company this once was.

    Doesn't Recommend
  11.  

    Soul-Draining Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quit Coach
    Current Employee - Quit Coach

    I have been working at Free & Clear full-time (more than 3 years)

    Pros

    Learned about what doesn't work in health care.

    Cons

    If you have any options, run from this job. If you don't, keep looking and get out as quickly as possible. IT WILL NOT GET BETTER! This job was by far one of the worst that I've ever encountered.

    Advice to ManagementAdvice

    What will you possibly listen to that you haven't seen in the 50-60% attrition and declining sales?

    Doesn't Recommend
    Negative Outlook

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