FreightCenter

  www.freightcenter.com
  www.freightcenter.com

FreightCenter Reviews

Updated December 19, 2014
Updated December 19, 2014
11 Reviews
1.5
11 Reviews
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Matthew J. Brosious
4 Ratings

Employee Reviews

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  1.  

    "FrightCenter"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Trinity, FL
    Current Employee - Sales Representative in Trinity, FL

    I have been working at FreightCenter full-time (less than an year)

    Pros

    For a LTL (Less-Than-Truckload) freight broker, they provide a decent service. You will get cheaper pricing going through them, than by going directly to the carrier. However, getting an actual quote on their website is tricky, as most people have never shipped freight before, and their weight and NMFC codes are generally incorrect... (see Rebills below) The IT department were always helpful, and the customer service people were awesome too. The co-employees were very nice, and shared the camaraderie of being in a job they really didn't want to be. Occasional spiffs for sales incentives - a free car wash, gift certificate, etc. Free bagels on Fridays and holiday parties.

    Cons

    Your accounts are not yours - expect sharky-ness from your fellow sales representatives. In-bound calls are fielded to the favorites on the sales floor. At the time, we were expected to make 100+ calls a day with 4 hours of talk time. This meant calling accounts, that may not ship frequently or were 1-time shippers, over and over again to the point of ticking them off. Expect to work an "optional" weekend shift once a month, and expect to work longer than your shift, if your numbers aren't up. The biggest obstacle was rebills by the carriers. Every freight shipment is subject to being weighed and reclassified by the carrier - with the customer being charged for the extra amount. This was due to customer error, agent error, and carrier error. FreightCenter would charge their credit cards on file, sometimes for hundreds of dollars, and it was hard to not sympathize with the customer. Lots of complaints on the internet and BBB, which is unfortunate, because I believe there is a sincere attempt at FreightCenter to provide a good service.

    Advice to ManagementAdvice

    In the 6 months I was there, I saw at least 6 managers terminated, including one person that had recently been made a partner (unsure of exact title) of the company. Some of the managers are related to the owners (nepotism), and I question their management skills. A high turn-over rate is a sign that your management structure is not working. Sorry, but free bagels and ice cream sandwiches don't cut it when your simply trying to make an honest living.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Promises of great opportunity but most employees live paycheck to paycheck and can't afford to participate in the 401K.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FreightCenter full-time (more than 3 years)

    Pros

    Will hire almost anyone so if you have little or no experience you have a good chance of getting a job.

    Cons

    Keep changing the compensation plan, low wages, ownership and executives are disconnected from the plight of it's employees. Salaried jobs are 30 to 40% below the market. No performance review process that could lead to increased compensation. Spiffs are candy bars, lame/cheap items, half day off WITHOUT PAY! If you've earned vacation time and decide to leave, forget about getting paid for it. Company policy says if you have unused paid time off you lose it if you leave the company voluntarily or involuntarily. Absurd!

    Executives don't follow their own company policies. Most employees can't afford to participate in the 401K or take the insurance offerings. Things you find out AFTER you take the job.

    Advice to ManagementAdvice

    Bring wages, promotions, benefits and office culture up to market standards. Most employees leave withing 90 to 180 days.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Can you give less than 1 star?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Applications Developer in Palm Harbor, FL
    Former Employee - Lead Applications Developer in Palm Harbor, FL

    I worked at FreightCenter full-time (more than an year)

    Pros

    Co-workers were friendly, Office is clean and new. In all honestly I can't come up with 20 words to say are PROS for working there. It's just a dead end job that fills the void till something better comes along. A means to an end.

    Cons

    The Ownership and management is the real problem with FreightCenter. They are truly greedy, self-centered and arrogant, and they will prove this to you in the morning meetings. FreightCenter believes in treating highly paid & skilled employees like they are disposable workers. To say FreightCenter is a revolving door is an understatement. In my almost 2 years with FreightCenter I seen 8 highly skilled employees get fired or walkout in frustration, a total lack of respect for talent and never once heard anyone say "Thank you" for going above and beyond. The FreightCenter way is work people as hard as they can till they break then replace them. Work there at your own Risk.

    Advice to ManagementAdvice

    Ha, Advice to Management assumes they respect this comment enough to read it. Nah, I can't tell management any that everyone else hasn't already said.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    it's a company where there is no room to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Palm Harbor, FL
    Current Employee - Account Manager in Palm Harbor, FL

    I have been working at FreightCenter full-time (less than an year)

    Pros

    Can think of any , low pay,commission percents per sales low,people steal account from one another and manangement does say nothing,they keep adding fees on top of sales taking your profit away,for the most part some of the employee's are okay,

    Cons

    trying to earn a living,while they keep asking you to do more for less,constant bagering in group meetings, it's never enough no matter what you do

    Advice to ManagementAdvice

    non-existent, try to listen what the employee's suggest, realize that if employee's are compenstated better,they will do a better job,instead of offering small gift's for unreachable goals,

    Doesn't Recommend
    No opinion of CEO
  6. 2 people found this helpful  

    Constant turnover, ridiculous hassles, and just general nonsense.

    Former Employee - Account Manager in Palm Harbor, FL
    Former Employee - Account Manager in Palm Harbor, FL

    I worked at FreightCenter full-time (less than an year)

    Pros

    The coworkers are generally good people who don't mind helping you out even if costs them some time. Had a few who really helped me out with shipments when I wasn't there.

    Cons

    The pay sucks and to make any kind of decent money you need to hit sales goals. These goals are almost always not attainable unless you hit the jackpot with a new account that ships a ton. Management will try and steer accounts away from newer people so good luck with that.

    Ridiculously micromanaged by people who don't care about you since they figure you'll leave soon anyway. When interviewed, was told cold calling was practically non-existent but that is the go to response from a supervisor when you ask for leads. A supervisor once claimed you wouldn't get paid for time already worked if you made any kind of time error because they were tired of correcting mistakes.

    Turnover is insane, at times there were multiple people who quit a day and they still fired those who didn't hit monthly goals regardless of what they'd done in the past. Outside of a few employees and supervisors pretty much everyone started within the past year. There are constant new training classes and talk of expansion yet often people ran out of leads and were told to cold call.

    Starting hours are ridiculous, you won't be able to work a normal schedule until you've been there a year or so and as previously stated no one lasts that long.

    Advice to ManagementAdvice

    Focus on quality instead of taking anyone who can tie their shoes, stop parking your Lamborghini, Porsche, and Escalade right outside the building, and pretend like you care about the employees.

    Negative Outlook
    No opinion of CEO
  7.  

    Friendly but lack of direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Trinity, FL
    Former Employee - Anonymous Employee in Trinity, FL

    I worked at FreightCenter full-time (more than an year)

    Pros

    Friendly environment, friendly people most of the time

    Cons

    Decisions are often made with little or no thought behind them; good employees are gotten rid of for giving good advice that people don't want to hear, blame gets shifted all the time but nobody takes responsibility; the benefits are absolutely terrible and the pay is on the lower scale.

    Advice to ManagementAdvice

    If you care about quality, focus on quality. Spend some money to save some money. Listen when people tell you suggestions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Not what is to be expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FreightCenter full-time

    Pros

    Some cool co-workers alongside; other than that nothing

    Cons

    Hourly pay is substandard, but they promise bonuses off of sales. However to reach sales figures that would have reasonable bonuses, you would need accounts that ship often or in higher quantities, but those accounts only go to a select few account managers.

    Advice to ManagementAdvice

    Stop treating employees like dogs. Constant new hire training sessions each week you would think would overflow the building, but there are enough people quitting that they can afford to keep the door revolving

    Doesn't Recommend
    Neutral Outlook
  9. 1 person found this helpful  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FreightCenter full-time (less than an year)

    Pros

    There were absolutely no Pros in working for this place, the thought of that place simply makes me sick to my stomach. If you simply look at the peoples faces when you walk in they look like they have been beaten with a stick and have NO desire to be there.

    Cons

    - Horrible work environment.

    - Time off policy is ludicrous, you are entitled to a GRAND TOTAL of 5 days off AFTER, yes I said AFTER your first year of employment.

    - People are hired and fired by the handfuls on a daily basis, its a revolving door, but then again they treat people like dogs so it makes sense.

    - All expectations are unrealistic.

    Advice to ManagementAdvice

    Sell the company to someone that knows what to do with it and cut your losses.

  10. 1 person found this helpful  

    Overworked for little pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Palm Harbor, FL
    Former Employee - Sales in Palm Harbor, FL

    I worked at FreightCenter full-time (more than an year)

    Pros

    It's a job, but just a little better than unemployment.

    Cons

    They over work you for very $8 an hour. Micromanagement is how they manage.

    Advice to ManagementAdvice

    Pay $15-$18 per hour for the type of work you ask of the employee. Paid sick leave is another thing you should do.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Upward mobility for the right person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Trinity, FL
    Current Employee - Anonymous Employee in Trinity, FL

    I have been working at FreightCenter full-time (more than an year)

    Pros

    Great management style for someone who doesn't need micromanaging
    Excellent work/life balance
    Always room for growth and promotion
    No "red tape" bureaucracy
    Acceptance of great ideas and the ability to implement them
    Casual, laid-back atmosphere
    No recession EVER

    Cons

    It can get loud, but that's part of the customer service environment.

    Advice to ManagementAdvice

    Doing an excellent job - doubling revenues every passing year!

    Recommends
    Positive Outlook

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