FreshBooks Reviews

Updated July 13, 2015
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4.2
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FreshBooks Co-Founder & CEO Mike McDerment
Mike McDerment
13 Ratings

17 Employee Reviews

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  1. Amazing Culture and Wonderful People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time

    Pros

    You will make real friends here, lots of them. FreshBooks cares about employees. Quick growth creates great opportunities if you work hard.

    Cons

    Recent departures may be a little worrying. Other than that, I can't think of many downsides to working at FreshBooks.

    Advice to Management

    Don't rest on your laurels, try NEW things to keep employees happy and excited to be working here. Would be nice if mentorship programs were set up so employees could learn faster and smarter.


  2. A little disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at FreshBooks full-time

    Pros

    People and culture are great. Talent is top notch. Amazing focus on user experience and the customer. They value work/life balance. The other reviews are right: You will make friends here.

    Cons

    Very tough to get autonomy. You are often executing the vision of the executives and there is not a lot of opportunity to execute a vision of your own. The company changes direction/strategy every few weeks. Priorities shift often and it can be hard to drive one project to completion before you are tasked on another. Location isn't great. It's fine if you live outside of the city, but more difficult if you live downtown and have to commute to the junction.

    Advice to Management

    Stop starting and start finishing. Enable your employees to execute their own vision and you might hit the product growth that you are looking for.


  3. Helpful (6)

    Great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Toronto, ON (Canada)
    Former Employee - Software Developer in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FreshBooks full-time (More than a year)

    Pros

    - friendly, fun people - steadily improving at the technical level - good compensation - useful, widely-used, well-appreciated product

    Cons

    - rapid growth is a challenge to manage - open office can be noisy - inefficient meetings

    Advice to Management

    Get better at running meetings! Also, get training for managers in conflict resolution.


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  5. Helpful (3)

    FreshBooks = fantastic culture & great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time (Less than a year)

    Pros

    FreshBooks has a great culture that encourages both personal & professional development in a collaborative, friendly environment. The company is experiencing a lot of growth which means there is opportunity to try new and challenging things. People are VERY passionate especially the Customer Support team which is world-class from a service perspective.

    Cons

    The workforce is young and many haven't had a lot of work experiences. They sometimes don't seem to value everything that the company offers. If you've worked in a couple of different places you'll appreciate how progressive the organization really is and how much they value their people.

    Advice to Management

    Continue to focus on transparency & communication. This isn't an issue today but make sure as we continue to grow that people continue to get the information they need.


  6. Helpful (2)

    Excellent Company. Excellent People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There are 2 critical things that make working at FreshBooks amazing: (1) The people are awesome. Hard to believe that everyone is so talented and welcoming; and (2) Customers love the product. This makes it a pleasure to work on expanding the business

    Cons

    Nothing really. I'd complain about only having 1 ping pong table but they bought another one for Christmas.

    Advice to Management

    Watch out for growing pains and continue to listen to employees.


  7. Helpful (1)

    Amazing place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time (More than 3 years)

    Pros

    Huge focus to maintain culture and work-life balance with a multitude of employee perks. Rapidly growing organization offers excellent opportunities for growth and advancement. Above average compensation and good work recognized and rewarded.

    Cons

    Fast paced environment and need to be adaptable to rapid change and to roll with some initiatives and projects that sometimes fail. Total open concept office isn't for everyone.

    Advice to Management

    Keep up the great work incorporating the feedback and values of all employees while maintain such a customer centric culture.


  8. Helpful (6)

    Admirable culture, a great start-up to work for in Toronto

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Toronto, ON (Canada)
    Current Employee - Marketing Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time (Less than a year)

    Pros

    -Amazing culture that promotes work-life integration; Work environment provides the opportunity to workout during lunch (yoga sessions, full gym and towel/shower service), nap rooms, dog/kid friendly work environment, flexible schedule. The organization let's you do what you need to do to enjoy life and get your work done. -FreshBooks has a strong and clear vision for the future; encourages employees to work together and be purpose-driven. - Provides value-adds for employees including healthy living credit, complimentary breakfast, snacks - A group of passionate, young professionals making their career here. -Generous vacation/sick/personal leave -There has never been a day where I dreading going to work.

    Cons

    -Application and hiring process is lengthy but worth it. -Open office concept - must be able to deal with noise and distractions (or invest in a really good pair of headphones)


  9. Helpful (1)

    FreshBooks is a rocketship staffed by brilliant and wonderful people.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FreshBooks full-time (Less than a year)

    Pros

    EMPLOYEE CULTURE - FreshBooks has done an incredible job of hiring and retaining people who are friendly and warm. There are kind people here who work hard and play hard, and genuinely love being around each other. This has created a culture that makes it easy for new hires to fit in and make friends. - Ask any employee to describe the culture, and you are almost guaranteed to hear them use the word 'fun,' which also happens to be one of the company's values. From annual summer retreats and holiday parties to regular in-office celebrations and activities, FreshBooks ensures there is always something just around the bend for us to look forward to. - Perks include: company-ordered lunches, on-site gym and exercise classes, dog- and kid-friendly environment, video games, a ping pong table, educational budget, and healthy living credit. CAREER OPPORTUNITY - Employees regularly organize learning and training sessions for each other and themselves. - There is a lot of opportunity here for people to demonstrate their drive, ambition, and talents. Successes are generally recognized (though perhaps more so in certain departments and job functions). - I am constantly surrounded by ambitious, competent, and smart people who have a ton to offer. I learn a lot by simply listening to their insights, and they are receptive of feedback and different perspectives as well.

    Cons

    - We are feeling some growing pains as we are in the process of scaling fairly quickly. Not atypical of a company in this position. - As is generally the case with any company with more than two employees, there is an underlying wave of competition as some employees work to outshine others. Sometimes, the behaviours are acceptable. At other times, bordering on intolerable. - Lack of recognition for employees whose work does not contribute directly to numbers.

    Advice to Management

    - There's an air of secrecy whereby some people find out news before others, and it creates an awkward working environment. Need to instill an internal communications system or process that mitigates this. - Invest in growing leadership in employees in middle management. - Re-visit recognition system to minimize need for passive-aggressive internal competitiveness.


  10. BEST

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    best salary compare to others.

    Cons

    Heavy workload compare to others


  11. Helpful (3)

    Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Toronto, ON (Canada)
    Current Employee - Software Developer in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FreshBooks full-time (Less than a year)

    Pros

    - Fun environment - Friendly and everybody is heard - Teams have a fair amount of autonomy - Always trying to better their process in the tech side and always open for suggestions - Opportunity to move between positions if you are interested

    Cons

    - Some growing pains are happening as the company transforms from small startup to a small/medium sized company. - Work-life balance can be a little off sometimes, but you don't have to commit extra time. A lot of people just do it because they're proud of their work.



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