Friendly's Ice Cream

www.friendlys.com

Friendly's Ice Cream Reviews

Updated February 25, 2015
Updated February 25, 2015
180 Reviews
2.7
180 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
49 Ratings

Review Highlights

Pros
  • Regular customers, flexible schedule, clean (in 9 reviews)

  • Good People, great work environment (in 5 reviews)


Cons
  • Long hours, little promotion potential, micro managing down to the store level (in 6 reviews)

  • To Expensive for the amount of food given, Low pay with to many responsibilities (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good for introductory restuarant cooking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Cook
    Current Employee - Lead Cook

    I have been working at Friendly's Ice Cream full-time (more than a year)

    Pros

    Decent pay, great people for co workers, raises available if you prove to be good at your job

    Cons

    Friendlys management doesn't invest in their employees, labor is so focused on that speed of food coming out is risked, 1 person can do 4 different jobs in the restuarant and only get paid for one position, broken training system for new cooks, if you get really good at your job you will be the only one scheduled during busy periods with no help

    Advice to ManagementAdvice

    Have a little more faith in employees and create a better training plan for employees so each employee can perform their job equally as well

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Scoopologist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Scoopologist
    Current Employee - Scoopologist

    I have been working at Friendly's Ice Cream part-time (more than 3 years)

    Pros

    Once you know what you're doing the job is easy, there's always help, and most customers are nice.

    Cons

    There is a lot of micromanaging!! You will never get out of work on time. They expect a lot from you and you don't get paid much. Communication is bad. You can't make any decisions, manager does that for you.

    Advice to ManagementAdvice

    Stop micromanaging.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in South Florida, FL
    Former Employee - Server in South Florida, FL

    I worked at Friendly's Ice Cream part-time (less than a year)

    Pros

    Fun, lots of great coworkers, tip based pay so its not too bad

    Cons

    Managers kinda lame, not too bad though

    Advice to ManagementAdvice

    TRAIN people do not just throw them into the mix.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Easy money

    Current Employee - Server
    Current Employee - Server

    I have been working at Friendly's Ice Cream part-time (more than 3 years)

    Pros

    quick and easy mopey, flexible hours, good part time job while in school, customers love the environment, fun to work with kids,

    Cons

    Customers sometimes forget we are still a sit down restaurant, not a fast food joint, corporate can have unrealistic expectations

  6.  

    Good job for high schoolers and college students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Various in Westfield, MA
    Current Employee - Various in Westfield, MA

    I have been working at Friendly's Ice Cream

    Pros

    Lots of employees and you will meet many people. If you are good at what you do, you should have no problem getting the position you want in the restaurant.

    Cons

    If you are a hard worker, you will be picking up the slack for some people.

    Advice to ManagementAdvice

    Appreciate and commend the good employees, and take advantage of them. And keep on the slackers and poor performers. They all make or break the shifts and could be a nightmare if you have the wrong people cooking the food.

    Recommends
    Disapproves of CEO
  7.  

    Typical First Serving Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Lancaster, PA
    Current Employee - Server in Lancaster, PA

    I have been working at Friendly's Ice Cream part-time (more than a year)

    Pros

    Training was very in-depth. Only required to do what is on your job description. Very flexible and easy to change availability if needed. Tips were decent.

    Cons

    Management was young and inexperienced. The dress code was very strict; one time I forgot to wash my apron after one shift and got written up. Tend to hire negative employees. Constant change of promotional items.

    Advice to ManagementAdvice

    Hire managers who know what they are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good money but not worth the work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Friendly's Ice Cream

    Pros

    Tips were the benefical aspect of this job that out weighted the negative work atmosphere

    Cons

    The specific company had poor management and staff that were unable to fulfill managerial and employee duties

    Advice to ManagementAdvice

    Listen to your staff, manage scheduling better, hire more people when you are unstaffed and actually train the employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    It was amazing and if i could i would go back and do it all again unfortunately i cant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Amherst, NY
    Former Employee - Hostess in Amherst, NY

    I worked at Friendly's Ice Cream part-time (less than a year)

    Pros

    All the people are nice, The pay is okay depending on what you do, The food and ice cream is amazing.

    Cons

    For me there were no cons

    Advice to ManagementAdvice

    Keep doing what your doing

    Recommends
    Positive Outlook
  10.  

    Friendly's is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Friendly's Ice Cream full-time (more than 5 years)

    Pros

    Great people to work with. Better than any place I have worked so far. Lots of long term people.

    Cons

    Many employees who have been here a while are slow to change. Not much room to advance in certain areas.

    Approves of CEO
  11.  

    Low tips

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream

    Pros

    Easy serving position with flexible evening hours.

    Cons

    The location will affect your tips.

    Advice to ManagementAdvice

    Get rid of the less experienced, unmotivated servers.

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Friendly's Ice Cream

 
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