Friendly's Ice Cream Reviews

Updated July 25, 2015
212 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.8
Rating Trends
Recommend to a friend
Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
58 Ratings

Pros
  • Regular customers, flexible schedule, clean (in 9 reviews)

  • Good People, great work environment (in 5 reviews)

Cons
  • long hours and shifts not every manager is responsible (in 6 reviews)

  • Low pay, treated like dirt, no room for growth and saw cooks soiling food (in 5 reviews)

More Pros and Cons

212 Employee Reviews

Sort: Popular Rating Date
  1. Eh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I got to take days off when I needed too.

    Cons

    The reason why the experience there was "Eh" was because they were unorganized, we were understaffed a lot too.


  2. Assistant Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Enjoyed working with a great team of employees.

    Cons

    Pay and benefits were lacking to say the least. Took advantage of the salary pay, working 80 hours weekly

    Advice to Management

    Treat how you want to be treated


  3. Helpful (1)

    Waitress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Friendly's Ice Cream

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Love working with the customers, love being able to give them a memorable experience, and getting to interact with children and their families.

    Cons

    The hours don't work well with my schooling, and getting stuck 3 hours later than when i'm scheduled doesn't work too well either.

    Advice to Management

    If employees could get out at a reasonable time, example: scheduled until 2, be out no later than 2:45 or 3:00, not scheduled until 2, and still there at 4:30-5:00


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Friendlys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fairport, NY
    Current Employee - Anonymous Employee in Fairport, NY

    I have been working at Friendly's Ice Cream full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great ice cream products and some great employees

    Cons

    Has lost its focus over the years


  6. Long Hours

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Server in Richmond, VA
    Current Employee - Food Server in Richmond, VA

    I have been working at Friendly's Ice Cream

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    If you knew how to do your job - its fine. You will make money . You will work a lot but it pays decent if you have regulars

    Cons

    Long Long hours! You dont get paid to help close. CLosing is the worst you make no money


  7. Friendlys is a great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Wilbraham, MA
    Current Employee - General Manager in Wilbraham, MA

    I have been working at Friendly's Ice Cream full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Room for advancement , decent pay , good place to learn a new skill set .

    Cons

    not enough labor allowed , tough to find quality workers

    Advice to Management

    put a fountain worker on at all times


  8. Would only work here as a pit stop

    Former Employee - Server
    Former Employee - Server

    I worked at Friendly's Ice Cream

    Pros

    hours, regular customers, no alcohol, scheduling

    Cons

    pay, revolving door of management, repuatation, poor benefits


  9. Server

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream

    Pros

    Ice cream and chicken strips

    Cons

    Franchise owners staffed less cooks and more servers so when restaurant was busy, managers jumped on grill and servers all stood around doing nothing since sections were so small.

    Advice to Management

    Pay servers more


  10. Good Management Team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Friendly's Ice Cream full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Management genuinely cares about what they do. They are committed to their work, and passionate.

    Cons

    corporate doesn't focus on taking care of the "backbone" of the store. They see all employees the same in the sense of work ethic, despite how much you do.

    Advice to Management

    If you want a business to succeed, especially in an industry this competitive, start looking out for the people who care about what they do. Invest in more into your core team.


  11. waiter

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream

    Pros

    I liked my waitstaff job

    Cons

    didnt make great tips at night



Showing 212 of 213 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.