Friendly's Ice Cream

  www.friendlys.com
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Friendly's Ice Cream Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

2.8 147 reviews

58% Approve of the CEO

Friendly's Ice Cream CEO John M. Maguire

John M. Maguire

(38 ratings)

37% of employees recommend this company to a friend

Review Highlights

Pros
  • Free meals, lots of hours, cross training, flexible scheduling(in 7 reviews)

  • Good first job if u want to become a waitress(in 4 reviews)


Cons
  • Long hours, little promotion potential, micro managing down to the store level(in 6 reviews)

  • The general manager promised me that if I started out working as a hostess, he would have me trained to be a server(in 4 reviews)

147 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Don't know where they want to go....

    Anonymous Employee (Current Employee)

    ProsClassic concept that's been around for nearly 80 years with a very loyal following. Ice cream is great.

    ConsLong hours, little promotion potential, micro managing down to the store level. Senior level management is trying to change company into something it's not. Alienating many long term guests.

    No, I would not recommend this company to a friend

    1 person found this helpful  

    Interesting

    Anonymous Employee (Current Employee)

    ProsThe customers are usually very nice, the work is fun if you put your best foot forward, the money is usually pretty good as well

    Conslong hours, management generally unaware of bad situations in the store, other employees can be unfriendly

    Advice to Senior ManagementConsider actually returning to the way things used to be, that's what the customers really want.

    • Culture & Values
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    fun

    Supervisor (Former Employee) Cherry Hill, NJ

    ProsGreat place to work and learn

    Consonce you learn more positions and and try to move up they try to hold you back.

    Advice to Senior ManagementGrow your team and hire from within while also bringing in new people to make it a better work place

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Waitress

    Anonymous Employee (Former Employee)

    ProsQuick, easy money. Perfect for people who are going to school or need flexible schedules due to other commitments. Nothing to worry about when you are done your shift.

    ConsThe horrible smell of fried food and ice cream on your clothes and hair after your shift. Negative co-workers, although you will find people like that with any job.

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Lots of change for the better

    Manager (Current Employee) Boston, MA

    ProsYou get to wear jeans to the corporate office, oppt's to volunteer for many events-LOVE THAT!

    ConsLong term team members, can be tough to break thru or get them to see other's Point of Views.

    Advice to Senior Managementwalk the office, visit with employees, share more business information

    maybe try a cocktails after work get together, do something on the front lawn-games?

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Disapproves of CEO

     

    General manager

    General Manager (Current Employee) Boston, MA

    ProsVery friendly guest and crew

    ConsWork very hard no appreciation at all from upper management

    Advice to Senior ManagementThis is friendlys stop trying to be something there we are not learn the basics worst CEO ever

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great atmosphere of teamwork

    Support Center Employee (Current Employee) Wilbraham, MA

    ProsA very positive work environment with minimal corporate politics. Management is accessible and communication is strong.

    ConsSignificant business challenges, The industry is very competitive.

    Advice to Senior ManagementContinue to encourage innovation and out of the box thinking.

    Yes, I would recommend this company to a friend

     

    Corporation = Good Franchise Owner = Not so good

    Manager (MOD) (Former Employee) Newark, DE

    ProsThe best reason to work for Friendly's is to gain experience. Lots of opportunity to deal with children and seniors.

    ConsNo real cooking opportunity except for eggs. Most of the food is shipped from central location which guarantees fresh produce isn't fresh.

    Advice to Senior ManagementFranchise owners should be required to attend sensitivity training.

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

     

    Horrible place to work

    Fountain Worker (Former Employee) Clay, NY

    ProsSneak free ice cream and treats

    ConsLow pay, treated like dirt, no room for growth and saw cooks soiling food....

    Advice to Senior ManagementPay for than minimum for people who have been working there 5 years!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Approves of CEO

     

    Fast paced work environment

    Anonymous Employee (Current Employee)

    ProsFriendly atmosphere. People are great to work with. Very caring

    ConsLots of change. Hopefully the changes will settle down after a whole

    Advice to Senior ManagementSlow down and make sure it works right

    Yes, I would recommend this company to a friend

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