Friendly's Ice Cream

  www.friendlys.com
  www.friendlys.com
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Friendly's Ice Cream Reviews

Updated September 15, 2014
Updated September 15, 2014
156 Reviews
3.1
156 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
39 Ratings

Review Highlights

Pros
  • Free meals, lots of hours, cross training, flexible scheduling (in 7 reviews)

  • Good first job if u want to become a waitress (in 4 reviews)


Cons
  • Long hours, little promotion potential, micro managing down to the store level (in 6 reviews)

  • The general manager promised me that if I started out working as a hostess, he would have me trained to be a server (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Love it

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream

    Pros

    Fun environment to work in

    Cons

    The pay is not great

  2.  

    disorganized

    Former Employee - Server  in  Peabody, MA
    Former Employee - Server in Peabody, MA

    I worked at Friendly's Ice Cream part-time for more than 3 years

    Pros

    tips
    lots of tables
    seniority
    flexible schedule

    Cons

    not paid enough for the amount of work done
    poor management
    managers favor certain people
    slow staff

    Advice to ManagementAdvice

    need new and better managers to manage all workers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Would not be a good first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Friendly's Ice Cream part-time for more than a year

    Pros

    -Server experience
    -Love the people i work with.
    -can always pick up a shift if you need to or give one away.

    Cons

    -no accountability (anyone can get away with anything like just not showing up to work.)
    -disorganized management
    -constantly changing staff
    -poor training
    -no hostess at all
    -no busboys at all

    Advice to ManagementAdvice

    There needs to be a higher focus on training in order to set up servers to succeed.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Purchasing Director  in  Wilbraham, MA
    Former Employee - Purchasing Director in Wilbraham, MA

    I worked at Friendly's Ice Cream full-time for more than 10 years

    Pros

    Fairly large company with limited resources
    Male dominated senior management
    Free 56 oz ice cream weekly

    Cons

    Owned by a Private Equity firm, ruining the company

    Advice to ManagementAdvice

    Sell to a entity that cares about the brand.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Easton, PA
    Former Employee - Server in Easton, PA

    I worked at Friendly's Ice Cream part-time for less than a year

    Pros

    Most people were great to get along with. Flexible schedule.

    Cons

    very slow. Poor pay. Immature people working there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Server at Friendly's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Fall River, MA
    Current Employee - Server in Fall River, MA

    I have been working at Friendly's Ice Cream part-time for more than 3 years

    Pros

    Some customers are wonderful, 50% discount while working, friendly managers

    Cons

    No teamwork, Lacks structure. Never a hostess, so angry customers equals bad tips

    Advice to ManagementAdvice

    Managers need more training in disciplining their employees. Too many employees are getting away with things they shouldn't be. Would be a better place to work if teamwork was being emphasized even when the general manager is not on duty. Other 'managers' do less then the servers do. Also, after close - the closing server should be able to punch in as Server Open/Close without getting yelled at for it. We should get paid minimum wage after we're closed. Because $2 does not cover all of the tings we need to do.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Good company for young people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  West Boylston, MA
    Former Employee - Server in West Boylston, MA

    I worked at Friendly's Ice Cream part-time for more than a year

    Pros

    Lots of young people working here and it makes for a great atmosphere. Flexible hours and you can get time off if you need it.

    Cons

    There is a lot of side work when you are closing and when opening if someone didn't close correctly you need to do it.

    Advice to ManagementAdvice

    Make sure your employees do their work so it doesn't pile up on a few workers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream

    Pros

    It kept the bills paid

    Cons

    No direct deposit for managers
    manager were hourly

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    General manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant General Manager  in  Manchester, CT
    Current Employee - Restaurant General Manager in Manchester, CT

    I have been working at Friendly's Ice Cream full-time for more than 10 years

    Pros

    The crew works harder than any other concept. Kitchen crew works in out dated kitchens and do a great job with what they have.

    Cons

    Upper management expects changes over night not in weeks. They keep cutting staffing levels so the management just runs in circles to please the guests. You will wash dishes, cook, do ice cream fountain, serve, seat the door, clean the tables back to dish over and over and over again.

    Advice to ManagementAdvice

    Get rid of district managers and you can afford staff in your restaurants. Stop serving all food microwaved in plastic which causes cancer. The only safe container is paper or glass

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Don't know where they want to go....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Friendly's Ice Cream full-time for more than 3 years

    Pros

    Classic concept that's been around for nearly 80 years with a very loyal following. Ice cream is great.

    Cons

    Long hours, little promotion potential, micro managing down to the store level. Senior level management is trying to change company into something it's not. Alienating many long term guests.

    Doesn't Recommend
    Neutral Outlook

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