Friendly's Ice Cream

www.friendlys.com

Friendly's Ice Cream Reviews

Updated January 16, 2015
Updated January 16, 2015
176 Reviews
3.0
176 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
48 Ratings

Review Highlights

Pros
  • Regular customers, flexible schedule, clean (in 9 reviews)

  • Good People, great work environment (in 5 reviews)


Cons
  • Long hours, little promotion potential, micro managing down to the store level (in 6 reviews)

  • To Expensive for the amount of food given, Low pay with to many responsibilities (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good job for high schoolers and college students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Various in Westfield, MA
    Current Employee - Various in Westfield, MA

    I have been working at Friendly's Ice Cream

    Pros

    Lots of employees and you will meet many people. If you are good at what you do, you should have no problem getting the position you want in the restaurant.

    Cons

    If you are a hard worker, you will be picking up the slack for some people.

    Advice to ManagementAdvice

    Appreciate and commend the good employees, and take advantage of them. And keep on the slackers and poor performers. They all make or break the shifts and could be a nightmare if you have the wrong people cooking the food.

    Recommends
    Disapproves of CEO
  2.  

    Typical First Serving Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Lancaster, PA
    Current Employee - Server in Lancaster, PA

    I have been working at Friendly's Ice Cream part-time (more than a year)

    Pros

    Training was very in-depth. Only required to do what is on your job description. Very flexible and easy to change availability if needed. Tips were decent.

    Cons

    Management was young and inexperienced. The dress code was very strict; one time I forgot to wash my apron after one shift and got written up. Tend to hire negative employees. Constant change of promotional items.

    Advice to ManagementAdvice

    Hire managers who know what they are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    It was amazing and if i could i would go back and do it all again unfortunately i cant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Amherst, NY
    Former Employee - Hostess in Amherst, NY

    I worked at Friendly's Ice Cream part-time (less than a year)

    Pros

    All the people are nice, The pay is okay depending on what you do, The food and ice cream is amazing.

    Cons

    For me there were no cons

    Advice to ManagementAdvice

    Keep doing what your doing

    Recommends
    Positive Outlook
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  5.  

    Friendly's is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Friendly's Ice Cream full-time (more than 5 years)

    Pros

    Great people to work with. Better than any place I have worked so far. Lots of long term people.

    Cons

    Many employees who have been here a while are slow to change. Not much room to advance in certain areas.

    Approves of CEO
  6.  

    Good money but not worth the work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Friendly's Ice Cream

    Pros

    Tips were the benefical aspect of this job that out weighted the negative work atmosphere

    Cons

    The specific company had poor management and staff that were unable to fulfill managerial and employee duties

    Advice to ManagementAdvice

    Listen to your staff, manage scheduling better, hire more people when you are unstaffed and actually train the employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Low tips

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream

    Pros

    Easy serving position with flexible evening hours.

    Cons

    The location will affect your tips.

    Advice to ManagementAdvice

    Get rid of the less experienced, unmotivated servers.

  8.  

    Good Family Restaurant Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Friendly's Ice Cream part-time (more than 5 years)

    Pros

    Work Environment, Atmosphere, Management, Product

    Cons

    Clientele, Uniforms, Some restaurants are in desperate need of renovations

    Advice to ManagementAdvice

    Better uniforms

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Awful managers and coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Chester, VA
    Former Employee - Server in Chester, VA

    I worked at Friendly's Ice Cream part-time (less than a year)

    Pros

    50% off ice-cream, sometimes the managers might not yell at you or make you feel awful about yourself

    Cons

    AWFUL management and coworkers, most servers rarely use gloves when making salads and ice cream, cups are stained with grease, tips are awful because they schedule you slow hours when no one comes in but puts you as a hostess on times you would get good tips, the list goes on and on. Worst place I ever worked.

    Advice to ManagementAdvice

    Understand that employee's sometimes have lives outside of food service. The general manager got upset when people did not answer their phones the first time he called, like they sat around waiting all day anticipating this phone call with nothing else to do. Also, people make mistakes. Perhaps handle it in a bit of a more professional manner instead of screaming at them or insulting them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    The company really wants to please it's guests, and will give anything away to make sure your guests are satisfied.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Lewiston, ME
    Former Employee - Server in Lewiston, ME

    I worked at Friendly's Ice Cream full-time (more than a year)

    Pros

    Willing to give those who work hard more hours, sometimes even more than 40 (especially since time and a half for a server is incredibly cheap), good place for a young server to start out.

    Cons

    Management is usually someone who has never served before so they have no idea what it's like on the floor and in my two years there we changed general managers 4 times!

    Advice to ManagementAdvice

    Put management on the floor sometimes as well, it would be nice to be managed by someone who has any idea how to do anything related to serving! It's more than just asking an order and bringing it to a table.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Typical fast food job

    Former Employee - Fountain Worker in East Freehold, NJ
    Former Employee - Fountain Worker in East Freehold, NJ

    I worked at Friendly's Ice Cream part-time (less than a year)

    Pros

    A lot of people similar age
    tips
    schedule changed every week (also con)

    Cons

    Competitive unfriendly environment
    Well below average on sanitation
    Ugly outfits
    Disorganized

    Advice to ManagementAdvice

    Actually listen to your staff. Our store needed a renovation badly and they would lie and say it's coming and it never did.

    No opinion of CEO

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