Friendly's Ice Cream Reviews

Updated April 9, 2015
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2.9
190 Reviews
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Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
55 Ratings

Pros
  • Regular customers, flexible schedule, clean (in 9 reviews)

  • Good People, great work environment (in 5 reviews)

Cons
  • Long hours, little promotion potential, micro managing down to the store level (in 6 reviews)

  • To Expensive for the amount of food given, Low pay with to many responsibilities (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Tips paid okay for a High School student ($15/hr on a good night), but hardly worth the work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Mount Laurel, NJ
    Current Employee - Server in Mount Laurel, NJ

    I have been working at Friendly's Ice Cream part-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Discount on food, and pay were okay but not great. Mostly depends on what shift you were working and on what night. On the low end you would make about $6/hr and on the high end you'd make around $15/hr.

    Cons

    Management is consistently terrible. In a span of 9 months, there were 4 different general managers of the restaurant, some of them lasting less than a single month.

    Advice to Management

    Don't bring your drug addiction into the workplace. And do not fire and rehire employees because you lose your cool.

  2. Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Tenafly, NJ
    Former Employee - Server in Tenafly, NJ

    I worked at Friendly's Ice Cream

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Straightforward, and a great job for someone in high school/college who can handle high stress. Outside of that, it really just that--a job that can (barely) get you through college, and with that some good serving experience.

    Cons

    Lack of organization, chaotic, little money and high turnover rate. You're judged almost exclusively based on your table turn-time (how quickly you can turn over a table) and your guest check average. The trouble with that, obviously, is that if you're new and get stuck with all the people who come in knowing they want to keep their bill down, your guest check average will reflect that. Also, work-life balance is terrible.

    Advice to Management

    Emphasize good customer service over often inaccurate metrics. Stop judging servers exclusively by table times and guest check averages. Stress server-customer relationship building.

  3. Great awesome love working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Weymouth, MA
    Current Employee - Server in Weymouth, MA

    I have been working at Friendly's Ice Cream

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    a ton of pros to this job i love working here it is the best everyone is so friendly and helpful all the time and

    Cons

    none no cons at all I enjoy the job and the staff is very friendly and helpful to everyone

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  5. It was ok.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Back of the House Manager in New Hartford, NY
    Former Employee - Back of the House Manager in New Hartford, NY

    I worked at Friendly's Ice Cream full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    You can build a large customer loyalty if done correctly.

    Cons

    General managers in the store I was in does not treat employees very well and selection of employees is very poor bad judge of character.

    Advice to Management

    Sometimes you have to let go of poor performing employees and raise the bar to who you hire.

  6. employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    i worked with good people and for the most part it was okay

    Cons

    a lot of work for little pay

  7. Bad Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Grill Cook in Trexlertown, PA
    Current Employee - Grill Cook in Trexlertown, PA

    I have been working at Friendly's Ice Cream full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Enjoyed the people I work with

    Cons

    Bad management
    Unnecessarily complicated menu (Depending on current promotions)
    Cheap CEOs
    No benefits or annual raises
    No teamwork or leadership

    Advice to Management

    Work on making Friendly's a better company for employees not just customers

  8. Dish Washer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dishwasher in New York, NY
    Former Employee - Dishwasher in New York, NY

    I worked at Friendly's Ice Cream part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Working as a dishwasher is simple work. You go in, wash dishes and that's it.

    Cons

    Had to clean dishes, which was a never-ending endeavor. Manager was pretty irritating. a a a a a a a a a a

    Advice to Management

    Needs better management, better leadership and better teamwork. a a a a a aa a a a a a aa a

  9. Good for introductory restuarant cooking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Cook
    Current Employee - Lead Cook

    I have been working at Friendly's Ice Cream full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay, great people for co workers, raises available if you prove to be good at your job

    Cons

    Friendlys management doesn't invest in their employees, labor is so focused on that speed of food coming out is risked, 1 person can do 4 different jobs in the restuarant and only get paid for one position, broken training system for new cooks, if you get really good at your job you will be the only one scheduled during busy periods with no help

    Advice to Management

    Have a little more faith in employees and create a better training plan for employees so each employee can perform their job equally as well

  10. Doesn't pay well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    not tremendously hard work Very repetitive

    Cons

    Doesn't do anything to developers management, o anyone interested in management.

    Advice to Management

    Spud money to make money. No one will stay with what your paying

  11. Scoopologist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Scoopologist
    Current Employee - Scoopologist

    I have been working at Friendly's Ice Cream part-time (more than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Once you know what you're doing the job is easy, there's always help, and most customers are nice.

    Cons

    There is a lot of micromanaging!! You will never get out of work on time. They expect a lot from you and you don't get paid much. Communication is bad. You can't make any decisions, manager does that for you.

    Advice to Management

    Stop micromanaging.

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