Friendly's Ice Cream
2.7 of 5 119 reviews
www.friendlys.com Wilbraham, MA 1000 to 5000 Employees

Friendly's Ice Cream Reviews

Updated Apr 15, 2014
All Employees Current Employees Only

2.7 119 reviews

                             

52% Approve of the CEO

Friendly's Ice Cream CEO John M. Maguire

John M. Maguire

(25 ratings)

35% of employees recommend this company to a friend
119 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Free meals, lots of hours, cross training, flexible scheduling"
    in 7 reviews
  • "Good first job if u want to become a waitress"
    in 4 reviews
Cons:
  • "The general manager promised me that if I started out working as a hostess, he would have me trained to be a server"
    in 4 reviews
  • "Almost everyone is late with no one ever getting disciplined or even spoke to about it"
    in 4 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Worth the wait

Anonymous Employee (Current Employee)

I have been working at Friendly's Ice Cream full-time

ProsNew senior Management is taking a serious approach to entitling all employees to be customer aware and Friendly. New training with emphasis on the culture is the priority! These folks are leading by example!

ConsCompressed time frames, a few nay sayers still lurking in the shadows,

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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I Love My Job!!!

General Manager (Current Employee)

I have been working at Friendly's Ice Cream full-time for more than 10 years

ProsThe culture is friendly, happy and fun. The company vision is to make the world friendly one scoop at a time. Fast paced environment. You get to interact with guests on a personal level.

ConsVery long work days. Not enough recognition.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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I have been working for Friendlys for over a year. I left fast food to come here and have never looked back!

Anonymous Employee (Current Employee)

I have been working at Friendly's Ice Cream full-time for more than a year

ProsMy experience thus far at Friendlys is a positive one. I can say that I am truly happy to go to work and I am rewarded and recognized for my accomplishments. Fun environment, I am allowed to be myself and let my personality come through. I love making children happy when they come in for ice cream. I am supported by my fellow coworkers and my manager really gets me.

ConsI feel that my initial training was a little hodge podge (thrown together) I have heard that there are new training materials that address this concern and I cannot wait to see them. Another con is dealing with people and their negative comments about out recent bankruptcy and such.

Advice to Senior ManagementI would advise management that while we need to earn the right to grow again, we also owe it to our guests to live up to that promise and grow. A new beautifully built and designed Friendlys in the right location would go a long way to telling our customers, WE ARE BACK come in and see. A town like Torrington, CT would be a good choice. A lot of businesses are coming in there. The Friendlys that used to be there was small and run down, what better way to say HEY look at us would be to open a nice facility in that town.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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Guest service #1priority

General Manager (Current Employee)
Orlando, FL

I have been working at Friendly's Ice Cream full-time for more than 10 years

ProsFlexible schedule...community involvement....able to work your way
up through the ranks

ConsLabor constraints...resulting in too few people on to handle business properly

Advice to Senior ManagementGo out into the field undercover and see what it is REALLY like to work in the trenches

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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General Manager

Restaurant General Manager (Current Employee)
Avon, CT

I have been working at Friendly's Ice Cream full-time for more than 10 years

ProsGreat leadership, great communication and direction. This is a company on the rise moving forward at hyper speed.

ConsNot really a con but you will be held accountable to results

Advice to Senior ManagementKeep doing what you're doing and we will rise above !

– I'm optimistic about the outlook for this company

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I am currently an intern at the Corporate office in Wilbraham, MA

Anonymous Employee (Current Employee)
Wilbraham, MA

I have been working at Friendly's Ice Cream part-time for less than a year

Proseveryone is always so warm and welcoming here, whether it is in the home office or in one of the restaurants. they really work hard toward achieving the company goals and are constantly practicing the company values. also, free ice-cream is the greatest gift of all, especially since it's the best!

ConsI wish I could stay on board longer and be here full time. also, since there was a hardship in the past, there is still some more rebuilding to do but that is all in the works and steadily increasing.

Advice to Senior Managementkeep working hard and encouraging your employees to be the best they can be.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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great first job

Anonymous Employee (Former Employee)

I worked at Friendly's Ice Cream full-time

Prosfun environment and potential to make a lot of quick cash

Conscan be stressful and lead you to feel overworked with no benefits.

Advice to Senior Managementappreciate your workers

Yes, I would recommend this company to a friend

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Good place for the young and elderly.

Friendlys Fountain Worker (Current Employee)
Myrtle Beach, SC

I have been working at Friendly's Ice Cream part-time for more than 3 years

ProsSome of the customers appreciate your work, good food and desserts.

ConsLong shifts and low pay I got a 50 Cent raise over the four years I been here and still stuggling over my income and drama infested in this place.

Advice to Senior ManagementManagement at times not around when you needed them.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Just ok

Server (Current Employee)

I have been working at Friendly's Ice Cream part-time for more than 5 years

Prostips and co-workers that become like family

Conshours, a lot of work for little appreciation

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Great

Manager (MOD) (Former Employee)
Brick, NJ

I worked at Friendly's Ice Cream full-time for more than 5 years

ProsFun atmosphere, great 1st serving job, easy and fun to learn, easy to advance

Consa lot of them are closing now

Advice to Senior ManagementKeep Friendly's open

Yes, I would recommend this company to a friend

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Friendly's Ice Cream Videos

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Friendly's Ice Cream – Why Work for Us?

In 1935, the Blake Brothers founded their first ice cream shoppe in Springfield, Massachusetts and named it “Friendly.” And they wanted it to be exactly that. It was all about the friendly service and the handcrafted… Full Overview

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Glassdoor is your free inside look at Friendly's Ice Cream reviews and ratings — including employee satisfaction and approval rating for Friendly's Ice Cream CEO John M. Maguire. All 119 reviews posted anonymously by Friendly's Ice Cream employees.