Friendly's Ice Cream

  www.friendlys.com
  www.friendlys.com
Work in HR? Unlock Free Profile

Friendly's Ice Cream Reviews

Updated September 18, 2014
Updated September 18, 2014
159 Reviews
3.1
159 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
41 Ratings

Review Highlights

Pros
  • Regular customers, flexible schedule, clean (in 9 reviews)

  • If you enjoy a fast paced environment then this is the place for you (in 5 reviews)


Cons
  • Long hours but breaks are always fulfilled at my location (in 6 reviews)

  • To Expensive for the amount of food given, Low pay with to many responsibilities (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Friendly's Ice Cream part-time

    Pros

    Had valuable experience in most areas with the restaurant from dish-washing to managing. Opportunities are available with hard work.

    Cons

    Hard environment to work in, when the restaurant is busy things are hectic and fast. You need to be able to act on your feet.

    Advice to ManagementAdvice

    I would only suggest better training to new employees. My advice would be to require 3-4 months of training as a fountain ice cream worker before allowing employees to serve. People with experience being in the company before serving are much better equipped to deal with customers than someone brand new. This better represents the restaurant and is more likely to lead to repeat customers.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good, fast-paced food service job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream part-time for less than a year

    Pros

    The job was fun, fast-paced, and it was really nice to be able to interact daily with the families. There were lots of regulars who came in every week, or several times a week.

    Cons

    Usually employs a bunch of teenagers who have interest in nothing more than causing drama both between coworkers and customers. Very low cooperation between all the different employees; high tension.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Love it

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream

    Pros

    Fun environment to work in

    Cons

    The pay is not great

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Purchasing Director  in  Wilbraham, MA
    Former Employee - Purchasing Director in Wilbraham, MA

    I worked at Friendly's Ice Cream full-time for more than 10 years

    Pros

    Fairly large company with limited resources
    Male dominated senior management
    Free 56 oz ice cream weekly

    Cons

    Owned by a Private Equity firm, ruining the company

    Advice to ManagementAdvice

    Sell to a entity that cares about the brand.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    disorganized

    Former Employee - Server  in  Peabody, MA
    Former Employee - Server in Peabody, MA

    I worked at Friendly's Ice Cream part-time for more than 3 years

    Pros

    tips
    lots of tables
    seniority
    flexible schedule

    Cons

    not paid enough for the amount of work done
    poor management
    managers favor certain people
    slow staff

    Advice to ManagementAdvice

    need new and better managers to manage all workers

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Would not be a good first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Friendly's Ice Cream part-time for more than a year

    Pros

    -Server experience
    -Love the people i work with.
    -can always pick up a shift if you need to or give one away.

    Cons

    -no accountability (anyone can get away with anything like just not showing up to work.)
    -disorganized management
    -constantly changing staff
    -poor training
    -no hostess at all
    -no busboys at all

    Advice to ManagementAdvice

    There needs to be a higher focus on training in order to set up servers to succeed.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Waitress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitress  in  Henrico, VA
    Former Employee - Waitress in Henrico, VA

    I worked at Friendly's Ice Cream full-time for more than a year

    Pros

    discounted food
    breaks
    good tips

    Cons

    2.13/hr
    low pay to work like a slave

    Recommends
    Neutral Outlook
  9. 1 person found this helpful  

    Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Easton, PA
    Former Employee - Server in Easton, PA

    I worked at Friendly's Ice Cream part-time for less than a year

    Pros

    Most people were great to get along with. Flexible schedule.

    Cons

    very slow. Poor pay. Immature people working there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Server at Friendly's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Fall River, MA
    Current Employee - Server in Fall River, MA

    I have been working at Friendly's Ice Cream part-time for more than 3 years

    Pros

    Some customers are wonderful, 50% discount while working, friendly managers

    Cons

    No teamwork, Lacks structure. Never a hostess, so angry customers equals bad tips

    Advice to ManagementAdvice

    Managers need more training in disciplining their employees. Too many employees are getting away with things they shouldn't be. Would be a better place to work if teamwork was being emphasized even when the general manager is not on duty. Other 'managers' do less then the servers do. Also, after close - the closing server should be able to punch in as Server Open/Close without getting yelled at for it. We should get paid minimum wage after we're closed. Because $2 does not cover all of the tings we need to do.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream

    Pros

    It kept the bills paid

    Cons

    No direct deposit for managers
    manager were hourly

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Friendly's Ice Cream Photos

Worked for Friendly's Ice Cream? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.