Friendly's Ice Cream

  www.friendlys.com
  www.friendlys.com

Friendly's Ice Cream Reviews

Updated November 25, 2014
Updated November 25, 2014
168 Reviews
2.9
168 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
45 Ratings

Review Highlights

Pros
  • Regular customers, flexible schedule, clean (in 9 reviews)

  • If you enjoy a fast paced environment then this is the place for you (in 5 reviews)


Cons
  • Long hours, little promotion potential, micro managing down to the store level (in 6 reviews)

  • To Expensive for the amount of food given, Low pay with to many responsibilities (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The company really wants to please it's guests, and will give anything away to make sure your guests are satisfied.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Lewiston, ME
    Former Employee - Server in Lewiston, ME

    I worked at Friendly's Ice Cream full-time (more than an year)

    Pros

    Willing to give those who work hard more hours, sometimes even more than 40 (especially since time and a half for a server is incredibly cheap), good place for a young server to start out.

    Cons

    Management is usually someone who has never served before so they have no idea what it's like on the floor and in my two years there we changed general managers 4 times!

    Advice to ManagementAdvice

    Put management on the floor sometimes as well, it would be nice to be managed by someone who has any idea how to do anything related to serving! It's more than just asking an order and bringing it to a table.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Good Family Restaurant Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Friendly's Ice Cream part-time (more than 5 years)

    Pros

    Work Environment, Atmosphere, Management, Product

    Cons

    Clientele, Uniforms, Some restaurants are in desperate need of renovations

    Advice to ManagementAdvice

    Better uniforms

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Too many changes in.direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant General Manager in Springfield, MA
    Former Employee - Restaurant General Manager in Springfield, MA

    I worked at Friendly's Ice Cream full-time (more than 10 years)

    Pros

    Possible greatness. Many great products. Everyone.loves ice cream and French fries. Kids. Ice cream. Met many great friends and peers.

    Cons

    Too many changes among above restaurant management. Too many changes. Stick to melts and ice cream.

    Advice to ManagementAdvice

    Ice cream and melts. Nuff said.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Loosing its identity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant General Manager in Rochester, NY
    Current Employee - Restaurant General Manager in Rochester, NY

    I have been working at Friendly's Ice Cream full-time (more than 5 years)

    Pros

    Used to be a solid company

    Cons

    They have completely lost sight of what it takes...

    Advice to ManagementAdvice

    Stop closing stores to justify your salaries, start reinvesting in them with singular focus, too many changes day to day and no clear results of these changes...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Typical fast food job

    Former Employee - Fountain Worker in East Freehold, NJ
    Former Employee - Fountain Worker in East Freehold, NJ

    I worked at Friendly's Ice Cream part-time (less than an year)

    Pros

    A lot of people similar age
    tips
    schedule changed every week (also con)

    Cons

    Competitive unfriendly environment
    Well below average on sanitation
    Ugly outfits
    Disorganized

    Advice to ManagementAdvice

    Actually listen to your staff. Our store needed a renovation badly and they would lie and say it's coming and it never did.

    No opinion of CEO
  7.  

    Good for a high school or college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitress in East Greenbush, NY
    Former Employee - Waitress in East Greenbush, NY

    I worked at Friendly's Ice Cream part-time (more than an year)

    Pros

    They were very flexible with my school schedule and after working there for a year I was able to count on having the better serving shifts. I made great money on weekends but week days were slow. Some of the managers were amazing and many of my coworkers became good friends.

    Cons

    Some managers were awesome and some were terrible. Upper management treats you like children with their work training videos and you are always replaceable. The customers who come into Friendlys tend to be poor and rude. You just have to learn how to deal with it graciously if your going to work there. You could always count on having a few coworkers who drank on the job, dealt drugs out the back door, cussed up a storm and generally made you feel like you worked at the shadiest establishment ever.

    Doesn't Recommend
    No opinion of CEO
  8.  

    A great starting job for waitresses

    Former Employee - Waitress in Webster, NY
    Former Employee - Waitress in Webster, NY

    I worked at Friendly's Ice Cream part-time (less than an year)

    Pros

    employee discount, quick and easy on-the-job training

    Cons

    You constantly have to stay 1-3 hours longer than your shift indicates

    Advice to ManagementAdvice

    N/A

    Recommends
    No opinion of CEO
  9.  

    A very long four months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sever in Camp Hill, PA
    Former Employee - Sever in Camp Hill, PA

    I worked at Friendly's Ice Cream part-time (less than an year)

    Pros

    You get to wear a colorful uniform that is flattering. Not much else I can say good about working there.

    Cons

    Friendlys was so unorganized in buisness. During day shift servers were very over worked they had to make thier own ice cream do thier own dishes seat thier selve. Also they had a rule who ever got to the person waiting to be seated first got them in thier section so it was very hard to get tables if your not just waiting by the door. And in the evening everyone stood around doing nothing. You also had to run your own drawer out of your own pocket. So if you drop money or someone doesn't pay thier bill it's on you! And you have to bring your own change everyday.

    Advice to ManagementAdvice

    Get organized.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Friendly's Ice Cream part-time

    Pros

    Had valuable experience in most areas with the restaurant from dish-washing to managing. Opportunities are available with hard work.

    Cons

    Hard environment to work in, when the restaurant is busy things are hectic and fast. You need to be able to act on your feet.

    Advice to ManagementAdvice

    I would only suggest better training to new employees. My advice would be to require 3-4 months of training as a fountain ice cream worker before allowing employees to serve. People with experience being in the company before serving are much better equipped to deal with customers than someone brand new. This better represents the restaurant and is more likely to lead to repeat customers.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good, fast-paced food service job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream part-time (less than an year)

    Pros

    The job was fun, fast-paced, and it was really nice to be able to interact daily with the families. There were lots of regulars who came in every week, or several times a week.

    Cons

    Usually employs a bunch of teenagers who have interest in nothing more than causing drama both between coworkers and customers. Very low cooperation between all the different employees; high tension.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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