Friendly's Ice Cream Reviews

Updated August 21, 2014
Updated August 21, 2014
153 Reviews

3.1
153 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
39 Ratings

Review Highlights

Pros
  • Free meals, lots of hours, cross training, flexible scheduling (in 7 reviews)

  • Good first job if u want to become a waitress (in 4 reviews)


Cons
  • Long hours, little promotion potential, micro managing down to the store level (in 6 reviews)

  • The general manager promised me that if I started out working as a hostess, he would have me trained to be a server (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Easton, PA
    Former Employee - Server in Easton, PA

    I worked at Friendly's Ice Cream part-time for less than a year

    Pros

    Most people were great to get along with. Flexible schedule.

    Cons

    very slow. Poor pay. Immature people working there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Server at Friendly's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Fall River, MA
    Current Employee - Server in Fall River, MA

    I have been working at Friendly's Ice Cream part-time for more than 3 years

    Pros

    Some customers are wonderful, 50% discount while working, friendly managers

    Cons

    No teamwork, Lacks structure. Never a hostess, so angry customers equals bad tips

    Advice to ManagementAdvice

    Managers need more training in disciplining their employees. Too many employees are getting away with things they shouldn't be. Would be a better place to work if teamwork was being emphasized even when the general manager is not on duty. Other 'managers' do less then the servers do. Also, after close - the closing server should be able to punch in as Server Open/Close without getting yelled at for it. We should get paid minimum wage after we're closed. Because $2 does not cover all of the tings we need to do.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Good company for young people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  West Boylston, MA
    Former Employee - Server in West Boylston, MA

    I worked at Friendly's Ice Cream part-time for more than a year

    Pros

    Lots of young people working here and it makes for a great atmosphere. Flexible hours and you can get time off if you need it.

    Cons

    There is a lot of side work when you are closing and when opening if someone didn't close correctly you need to do it.

    Advice to ManagementAdvice

    Make sure your employees do their work so it doesn't pile up on a few workers.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Interesting

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Friendly's Ice Cream part-time

    Pros

    The customers are usually very nice, the work is fun if you put your best foot forward, the money is usually pretty good as well

    Cons

    long hours, management generally unaware of bad situations in the store, other employees can be unfriendly

    Advice to ManagementAdvice

    Consider actually returning to the way things used to be, that's what the customers really want.

  6.  

    Waitress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream

    Pros

    Quick, easy money. Perfect for people who are going to school or need flexible schedules due to other commitments. Nothing to worry about when you are done your shift.

    Cons

    The horrible smell of fried food and ice cream on your clothes and hair after your shift. Negative co-workers, although you will find people like that with any job.

  7.  

    General manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Restaurant General Manager  in  Manchester, CT
    Current Employee - Restaurant General Manager in Manchester, CT

    I have been working at Friendly's Ice Cream full-time for more than 10 years

    Pros

    The crew works harder than any other concept. Kitchen crew works in out dated kitchens and do a great job with what they have.

    Cons

    Upper management expects changes over night not in weeks. They keep cutting staffing levels so the management just runs in circles to please the guests. You will wash dishes, cook, do ice cream fountain, serve, seat the door, clean the tables back to dish over and over and over again.

    Advice to ManagementAdvice

    Get rid of district managers and you can afford staff in your restaurants. Stop serving all food microwaved in plastic which causes cancer. The only safe container is paper or glass

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Don't know where they want to go....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Friendly's Ice Cream full-time for more than 3 years

    Pros

    Classic concept that's been around for nearly 80 years with a very loyal following. Ice cream is great.

    Cons

    Long hours, little promotion potential, micro managing down to the store level. Senior level management is trying to change company into something it's not. Alienating many long term guests.

    Doesn't Recommend
    Neutral Outlook
  9.  

    fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Cherry Hill, NJ
    Former Employee - Supervisor in Cherry Hill, NJ

    I worked at Friendly's Ice Cream full-time for more than 10 years

    Pros

    Great place to work and learn

    Cons

    once you learn more positions and and try to move up they try to hold you back.

    Advice to ManagementAdvice

    Grow your team and hire from within while also bringing in new people to make it a better work place

    Recommends
    Neutral Outlook
  10. 1 person found this helpful  

    Never Again

    Former Employee - Server  in  Acton, MA
    Former Employee - Server in Acton, MA

    I worked at Friendly's Ice Cream part-time for more than a year

    Pros

    Free Ice Cream and that's really about it.

    Cons

    Manager was a wicked perv to the women employees.

    Advice to ManagementAdvice

    Be more careful of who you hire manage your stores.

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    General manager

    Current Employee - General Manager  in  Boston, MA
    Current Employee - General Manager in Boston, MA

    I have been working at Friendly's Ice Cream full-time for more than 5 years

    Pros

    Very friendly guest and crew

    Cons

    Work very hard no appreciation at all from upper management

    Advice to ManagementAdvice

    This is friendlys stop trying to be something there we are not learn the basics worst CEO ever

    Doesn't Recommend
    Disapproves of CEO

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