Friendly's Ice Cream

  www.friendlys.com
  www.friendlys.com

Friendly's Ice Cream Reviews

Updated October 28, 2014
Updated October 28, 2014
164 Reviews
3.0
164 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
43 Ratings

Review Highlights

Pros
  • Regular customers, flexible schedule, clean (in 9 reviews)

  • If you enjoy a fast paced environment then this is the place for you (in 5 reviews)


Cons
  • Long hours, little promotion potential, micro managing down to the store level (in 6 reviews)

  • To Expensive for the amount of food given, Low pay with to many responsibilities (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good for a high school or college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waitress in East Greenbush, NY
    Former Employee - Waitress in East Greenbush, NY

    I worked at Friendly's Ice Cream part-time (more than an year)

    Pros

    They were very flexible with my school schedule and after working there for a year I was able to count on having the better serving shifts. I made great money on weekends but week days were slow. Some of the managers were amazing and many of my coworkers became good friends.

    Cons

    Some managers were awesome and some were terrible. Upper management treats you like children with their work training videos and you are always replaceable. The customers who come into Friendlys tend to be poor and rude. You just have to learn how to deal with it graciously if your going to work there. You could always count on having a few coworkers who drank on the job, dealt drugs out the back door, cussed up a storm and generally made you feel like you worked at the shadiest establishment ever.

    Doesn't Recommend
    No opinion of CEO
  2.  

    A great starting job for waitresses

    Former Employee - Waitress in Webster, NY
    Former Employee - Waitress in Webster, NY

    I worked at Friendly's Ice Cream part-time (less than an year)

    Pros

    employee discount, quick and easy on-the-job training

    Cons

    You constantly have to stay 1-3 hours longer than your shift indicates

    Advice to ManagementAdvice

    N/A

    Recommends
    No opinion of CEO
  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Friendly's Ice Cream part-time

    Pros

    Had valuable experience in most areas with the restaurant from dish-washing to managing. Opportunities are available with hard work.

    Cons

    Hard environment to work in, when the restaurant is busy things are hectic and fast. You need to be able to act on your feet.

    Advice to ManagementAdvice

    I would only suggest better training to new employees. My advice would be to require 3-4 months of training as a fountain ice cream worker before allowing employees to serve. People with experience being in the company before serving are much better equipped to deal with customers than someone brand new. This better represents the restaurant and is more likely to lead to repeat customers.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good, fast-paced food service job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream part-time (less than an year)

    Pros

    The job was fun, fast-paced, and it was really nice to be able to interact daily with the families. There were lots of regulars who came in every week, or several times a week.

    Cons

    Usually employs a bunch of teenagers who have interest in nothing more than causing drama both between coworkers and customers. Very low cooperation between all the different employees; high tension.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Love it

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Friendly's Ice Cream

    Pros

    Fun environment to work in

    Cons

    The pay is not great

  7.  

    A very long four months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sever in Camp Hill, PA
    Former Employee - Sever in Camp Hill, PA

    I worked at Friendly's Ice Cream part-time (less than an year)

    Pros

    You get to wear a colorful uniform that is flattering. Not much else I can say good about working there.

    Cons

    Friendlys was so unorganized in buisness. During day shift servers were very over worked they had to make thier own ice cream do thier own dishes seat thier selve. Also they had a rule who ever got to the person waiting to be seated first got them in thier section so it was very hard to get tables if your not just waiting by the door. And in the evening everyone stood around doing nothing. You also had to run your own drawer out of your own pocket. So if you drop money or someone doesn't pay thier bill it's on you! And you have to bring your own change everyday.

    Advice to ManagementAdvice

    Get organized.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Very Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fountain Worker
    Former Employee - Fountain Worker

    I worked at Friendly's Ice Cream part-time (more than 3 years)

    Pros

    The hours and pacewere the only pro. And sometimes requesting for time off, but it would depend.

    Cons

    And even then, the amount of hours would depend on if you were a favorite to the managers or not. The pay was not worth the amount of stress each employee went through daily. There were never enough employees on shift. The coworkers I had were catty, immature high school girls who thrived off each other's dramatic tendencies. I have been mentally and emotionally scared from this company and I often suffer from a form of PTSD from the amount of drama and mistreatment I personally went through. The company did not listen to the hours I could work, scheduling me during my classes and refusing to fix the hours for me.

    Advice to ManagementAdvice

    Listen to your employees. If this many people are complaining, something is very very wrong with how the company is being run. Stop playing favorites and belittling your employees to the point they develop depression.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Purchasing Director in Wilbraham, MA
    Former Employee - Purchasing Director in Wilbraham, MA

    I worked at Friendly's Ice Cream full-time (more than 10 years)

    Pros

    Fairly large company with limited resources
    Male dominated senior management
    Free 56 oz ice cream weekly

    Cons

    Owned by a Private Equity firm, ruining the company

    Advice to ManagementAdvice

    Sell to a entity that cares about the brand.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Would not be a good first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Friendly's Ice Cream part-time (more than an year)

    Pros

    -Server experience
    -Love the people i work with.
    -can always pick up a shift if you need to or give one away.

    Cons

    -no accountability (anyone can get away with anything like just not showing up to work.)
    -disorganized management
    -constantly changing staff
    -poor training
    -no hostess at all
    -no busboys at all

    Advice to ManagementAdvice

    There needs to be a higher focus on training in order to set up servers to succeed.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Unprofessional corporate leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Friendly's Ice Cream part-time (more than 5 years)

    Pros

    My co-workers and most of my store management

    Cons

    Company is managed by people that have never worked in a restaurant. Labor cost model is nonsensical. Corporate management continues to recycle the same horrible ideas year after year. They are never good ideas and anyone who ever waited on a table could tell you this. Our restaurant is yet to have a district manager that is not completely detrimental to the operations of the restaurant. District management constantly calling during busy meal periods demanding that labor is cut without understanding or caring about the consequences. Building inside and out is in poor shape. Horrible employees can no longer be fired even by the GM. Management staff treated like children.

    Advice to ManagementAdvice

    Fire everyone in Wilbraham and start over....Yes EVERY Person that works in the building.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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