Friendly's Ice Cream Reviews

4 reviews filtered by
  • Wilbraham, MA
  • Any Job Title
4.5
4 Reviews
Recommend to a friend
Approve of CEO
Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
2 Ratings

4 Employee Reviews

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  1. Great atmosphere of teamwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Center Employee in Wilbraham, MA
    Current Employee - Support Center Employee in Wilbraham, MA

    I have been working at Friendly's Ice Cream full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    A very positive work environment with minimal corporate politics. Management is accessible and communication is strong.

    Cons

    Significant business challenges, The industry is very competitive.

    Advice to Management

    Continue to encourage innovation and out of the box thinking.

  2. Helpful (2)

    Learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Purchasing Director in Wilbraham, MA
    Former Employee - Purchasing Director in Wilbraham, MA

    I worked at Friendly's Ice Cream full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fairly large company with limited resources
    Male dominated senior management
    Free 56 oz ice cream weekly

    Cons

    Owned by a Private Equity firm, ruining the company

    Advice to Management

    Sell to a entity that cares about the brand.

  3. Great company, lots of opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wilbraham, MA
    Current Employee - Anonymous Employee in Wilbraham, MA

    I have been working at Friendly's Ice Cream full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Leadership understands the need for innovation
    Opportunity to directly impact the organization
    Great company values
    Established brand, great history
    Great employee atmosphere

    Cons

    Internal training needs to be more robust, and there are still opportunities to unify some fragmented processes and departments. The speed of change has been inconsistent in the recent past.

    Advice to Management

    Keep up the motivation!

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Friendly's was a nice place to work. The quality of the people is what made it special to come to work everyday.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Wilbraham, MA
    Former Employee - Anonymous Employee in Wilbraham, MA

    I worked at Friendly's Ice Cream

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Working for a place that makes people smile with their products was a nice feeling. Friendly's has a long tradition of quality and customer satisfaction and servicing the communities in which it operates. It was small enough of a company that I enjoyed coming to work everyday. It felt like a family.

    Cons

    Lack of opportunities for advancement. Loss of some benefits, although in fairness to Friendly's this seems to be the trend in most companies these days.

    Advice to Management

    Keep up the quarterly drop in sessions. They are a great avenue to keep employees informed and involved. Try to focus more on promoting from within for director level and above. There are some very talented people with a lot of years of service and local ties to the area. I understand the need to bring in quality people but locals know the area and how Friendly's used to be in its heyday.

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Friendly's Ice Cream

 
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