Friendly's Ice Cream

  www.friendlys.com
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Friendly's Ice Cream Reviews in Wilbraham, MA

Updated June 3, 2014
Updated June 3, 2014
153 Reviews

3.2
153 Reviews
Rating Trends

Recommend to a friend
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Friendly's Ice Cream CEO John M. Maguire
John M. Maguire
39 Ratings

Review Highlights

Pros
  • Free meals, lots of hours, cross training, flexible scheduling (in 7 reviews)

  • Good first job if u want to become a waitress (in 4 reviews)


Cons
  • Long hours, little promotion potential, micro managing down to the store level (in 6 reviews)

  • The general manager promised me that if I started out working as a hostess, he would have me trained to be a server (in 4 reviews)

More Highlights

3 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great atmosphere of teamwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Center Employee  in  Wilbraham, MA
    Current Employee - Support Center Employee in Wilbraham, MA

    Pros

    A very positive work environment with minimal corporate politics. Management is accessible and communication is strong.

    Cons

    Significant business challenges, The industry is very competitive.

    Advice to ManagementAdvice

    Continue to encourage innovation and out of the box thinking.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great company, lots of opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Wilbraham, MA
    Current Employee - Anonymous Employee in Wilbraham, MA

    Pros

    Leadership understands the need for innovation
    Opportunity to directly impact the organization
    Great company values
    Established brand, great history
    Great employee atmosphere

    Cons

    Internal training needs to be more robust, and there are still opportunities to unify some fragmented processes and departments. The speed of change has been inconsistent in the recent past.

    Advice to ManagementAdvice

    Keep up the motivation!

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Friendly's was a nice place to work. The quality of the people is what made it special to come to work everyday.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Wilbraham, MA
    Former Employee - Anonymous Employee in Wilbraham, MA

    Pros

    Working for a place that makes people smile with their products was a nice feeling. Friendly's has a long tradition of quality and customer satisfaction and servicing the communities in which it operates. It was small enough of a company that I enjoyed coming to work everyday. It felt like a family.

    Cons

    Lack of opportunities for advancement. Loss of some benefits, although in fairness to Friendly's this seems to be the trend in most companies these days.

    Advice to ManagementAdvice

    Keep up the quarterly drop in sessions. They are a great avenue to keep employees informed and involved. Try to focus more on promoting from within for director level and above. There are some very talented people with a lot of years of service and local ties to the area. I understand the need to bring in quality people but locals know the area and how Friendly's used to be in its heyday.

    Recommends
    Approves of CEO

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