Frontier Communications
2.4 of 5 269 reviews
www.frontier.com Stamford, CT 5000+ Employees

Frontier Communications Reviews

Updated Apr 15, 2014
All Employees Current Employees Only

2.4 269 reviews

                             

25% Approve of the CEO

Frontier Communications President Maggie Wilderotter

Maggie Wilderotter

(203 ratings)

29% of employees recommend this company to a friend
269 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Decent pay and benefits which according to Maggie is rich and unrealistic"
    in 15 reviews
  • "There are good people on some teams across the company"
    in 13 reviews
Cons:
  • "Sometimes wonder about upper management decisions regarding process and project direction"
    in 24 reviews
  • "There is no work life balance what so ever"
    in 11 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

2 people found this helpful  

Great people. Terrible senior leadership team

Director (Current Employee)
Stamford, CT

I have been working at Frontier Communications full-time for more than 5 years

ProsFrontier hires great, smart, dedicated people. Service techs and engineers are truly awesome and dedicated.

ConsSenior leadership is myopic and talks out of both sides of their mouths. The values they promote are consistently undermined. MO is do it fast (as opposed to do it right the first time). Be careful taking on additional responsibilities which are offered to top performers -- there is never additional compensation or recognition and what is supposed to be temporary becomes permanent.

Advice to Senior ManagementThe CEO needs to leave so the company can achieve true growth.

No, I would not recommend this company to a friend

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Account Executive

Business Account Executive (Current Employee)
Elk Grove, CA

I have been working at Frontier Communications full-time for more than 10 years

ProsDecent Benefits, training. Lots of vacation time

Conschange comp plan 7 times in one year

Advice to Senior Managementstop grasping for straws and hire more qualified managment

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Was great until changes occurred during transition

Anonymous Employee (Current Employee)

I have been working at Frontier Communications

ProsWas great regular work, benefits and retirement plan can make for comfortable living. There are growth opportunities when time and effort are put in.

ConsA lot of back and forth with upper management. The changes of direrictions are frequent and often not thought threw as would revert back in short time

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1 person found this helpful  

working environment

Anonymous Employee (Former Employee)

I worked at Frontier Communications

Prosgood place to work today

Conssucks to work at this place

Advice to Senior Managementdo your best and be on time

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Ok but has a lot of room for improvement. Could be a great place to work.

CSA (Former Employee)

I worked at Frontier Communications full-time for more than 3 years

ProsAbility to make decisions, fair pay, ability to work remotely. Good benefits. No micromanaging. You truly work independently.

ConsLack of communication and support from Management. The organization lacks structure and direction. Unwise decisions concerning personnel which ultimately hurt the customers. They simply don't think and have truly lost some great individuals.

Advice to Senior ManagementBe conscious. Value your workforce and what they add to the organization. I guarantee your competition will.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Account Executive

Sales Executive (Current Employee)
York, PA

I have been working at Frontier Communications full-time

Prosnone that I can think of

Consdisorganized company and unprofessional management

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horrible training and experience

Small Business Sales Representative (Former Employee)
Lafayette, IN

I worked at Frontier Communications full-time for more than a year

Prosno micro management and job freedom

Consexpensive products, no training and unreliable products

Advice to Senior Managementspend more on training

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Incredible lack of direction or planning

Manager (Current Employee)
Seattle, WA

I have been working at Frontier Communications full-time for more than 5 years

ProsFront line people want to do well

ConsLeadership or lack there of....

Advice to Senior ManagementYou are a communications company so try to communicate with your employees

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great Place and Great people

Anonymous Employee (Former Employee)
Rochester, NY

I worked at Frontier Communications as a contractor for less than a year

ProsCompetitive Salary, Great Team work, good projects, management knows and understand business, keeping up with technology. good cross section of teams used on projects, people from all area, the nest of the nest were chosen for projects not limited to any geographic region, if you were good at what was needed you were placed on the project.

ConsRochester building interior needs update, work load was tough

Advice to Senior ManagementMore team events

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Frontier

Anonymous Employee (Current Employee)

I have been working at Frontier Communications

ProsThere is room for advancement.

ConsToo much is based on seniority over performance.

Advice to Senior ManagementContinue communicating and advancing as you are.

– I'm optimistic about the outlook for this company

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Frontier Communications – Why Work for Us?

​​​​​​​Serving city dwellers and country folk alike, Frontier Communications provides phone, Internet, and satellite TV (through a partnership with DISH Network) services across 27 states. It has more than 3.5 million… Full Overview

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Glassdoor is your free inside look at Frontier Communications reviews and ratings — including employee satisfaction and approval rating for Frontier Communications CEO Maggie Wilderotter. All 269 reviews posted anonymously by Frontier Communications employees.