Frontier Communications Reviews

Current Employee – been working at Frontier Communications

Pros – OK Union, alright pay, ok benefits

Cons – More focus on sales then customer service

Former Employee – worked at Frontier Communications full-time for more than 10 years

Pros – None at all...they are spiraling downward.

Cons – A poorly run company that hosts vindictive and arrogant managers that would lie, cheat, and steal to cover their own asses. Some of them routinely harrass employees on a regular basis.

Advice to Senior Management – Fire most of the management team and start over from scratch.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Frontier Communications full-time for more than 3 years

Pros – There are good people on some teams across the company. My direct Manager was the best leader I have ever had. My Manager's team was extremely productive.

Cons – Company billing systems horrible. Commission payouts are 4-6 months late or worse. Do not believe anyone that tells you otherwise. Company focused on booking revenues on paper. Very little Executive Level concern about getting services installed quickly and correctly - or billed correctly.

Advice to Senior Management – Stop bailing water n just let the boat sink already. Why do Executives keep getting huge stock awards when the company is doing so poorly? Of course if the company cash flow gets any worse then there may be a dividend cut, which will make the stock worthless. I wonder what golden parachutes the Executives have. CEO should learn from her sister how to run a company.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Frontier Communications full-time for more than 8 years

Pros – The people working at frontier are top shelf, compensation was very good and benefits were good.

Cons – upper management has no loyalty to the people that work for them, you are only a number and are not deserving of being a person, use and then discard.

Advice to Senior Management – open your eyes and realize the people that work to support your position deserve to be treated fairly and contracting out jobs doesn't support the workers that have been loyal to frontier. To answer your question I am a former employee that has been replaced by contracted labor.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Frontier Communications full-time for more than a year

Pros – Good, strong US based workforce, although quite a few of those that are in IT that are US "based" are only here temporarily.

Cons – Executive management is Short-sighted. There seems to be no effort to retain talent and knowledge. Contractors are being hired in to replace full time employees. They also seem to be focusing on bringing in a much younger and cheaper workforce.

Advice to Senior Management – Focus on the first P... People, that will help you increase the 3rd P... Profit.
Do not fear automation. It helps free you up to do a better job elsewhere. Reward those folks who can help you automate. Come up with a long term plan and communicate that to your employees.

No, I would not recommend this company to a friend

Current Employee – been working at Frontier Communications full-time for more than 10 years

Pros – good pay, good benefits, good fellow employees to work with

Cons – antiquated systems for billing, design, no clear mission from upper management

Advice to Senior Management – Listen to your customer facing employees, they know first hand what isnt working.

Yes, I would recommend this company to a friend

Current Employee – been working at Frontier Communications full-time for more than a year

Pros – Great people on the front lines dealing with customers and sales. Freedom to operate how I see best. Little-to-no micromanaging.

Cons – Tough industry. Not much direction from corporate other than "revenue!" Need to see what the future holds in telecom.

Advice to Senior Management – A better gameplan on how to compete with the other service providers that use better technology.

Yes, I would recommend this company to a friend

Current Employee – been working at Frontier Communications full-time for more than 7 years

Pros – You can work here straight out of high school even if Walmart and 7-11 won't hire you. Local management will still cater to you for this even if you only come to work half of the year.

Cons – Antiquated equipment. Incompetent coworkers that will stab you in the back. Union that only stands up for buddies. Self sufficient techs are punished for not being reliant upon management. Worst company I've ever worked for, I never thought I'd feel Verizon was well run and most days make me want to choke on a knife.

Advice to Senior Management – Stop bailing water n just let the boat sink already. Nobody is believing your lies.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Frontier Communications full-time for more than 8 years

Pros – Paychecks clear...for now.
Plenty of useless company culture training

Cons – Benefits generally getting worse. Vacation/holidays are pretty bad compared to other companies. Training opportunities are abyssmal. Company can't handle the current debt load and laid off over 10% at the end of 2012

Advice to Senior Management – Frontier used to be a good company to work for, but you took on too much debt and have let your aging systems get worse. You have missed so many opportunities that your competitors have taken, frontier is the laughingstock of the broadband world. Sell the company to someone that can actually manage and turn it around.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Frontier Communications full-time for more than 10 years

Pros – Flexible work schedule depending on workgroup and manager. Some learning opportunities through new projects. Some great employees within the company who are very knowledgeable and do their job very well.

Cons – Lack of work-life balance. Incomplete long-term strategy to remain viable and adequately compete with cable competition. Diminishing benefits. CEO's current consideration of dropping healthcare coverage for all employees. Sub-par non-union pay.

Advice to Senior Management – Don't just create company goals - actually work by them. Yes, even leadership needs to as an example for others. Invest in your employees and give them a reason to stay. Promote from within and pay them competitively. Stop taking benefits away.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company