Frontier Communications

  www.frontier.com
  www.frontier.com
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Frontier Communications Reviews in Dallas-Fort Worth, TX

Updated September 18, 2014
Updated September 18, 2014
486 Reviews
2.8
486 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Frontier Communications Chairman & CEO Maggie Wilderotter
Maggie Wilderotter
372 Ratings

Review Highlights

Pros
  • Pay and benefits are probably the best thing and the only "pros" to consider (in 28 reviews)

  • The pay is very good, the schedule is extremely flexible and we have good benefits (in 27 reviews)


Cons
  • Finding a work-life balance can be tough but can be done (in 18 reviews)

  • Poor upper management, poor customer service, poor excuse for a fortune 500 company (in 37 reviews)

More Highlights

19 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Frontier Communications is a great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Training Specialist  in  Allen, TX
    Current Employee - Senior Training Specialist in Allen, TX

    I have been working at Frontier Communications full-time for more than 5 years

    Pros

    Frontier values me as an employee! Great pay, excellent medical benefits, 401K, employee stock purchase plan, PTO, work at home

    Cons

    None! I've been with Frontier over 7 years and since day one I've received nothing but support, dedication, and career advancement from this company.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Unhappy Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IHD  in  Allen, TX
    Current Employee - IHD in Allen, TX

    I have been working at Frontier Communications full-time for more than a year

    Pros

    Benefits are ok. When you are popular with the management you can sometimes advance. Some of the Supervisors care for the employees quite a bit.

    Cons

    Management changes stats regularly in the middle of quarters and this affects your pay substantially if the changes are unfair they will tell you that the changes need to stay in place until the end of the quarter and usually do not change. They promise big changes and advancement to keep employees but they do not follow through. They make their employees feel like they are low priority. Their pay is substantially lower than other competing companies.

    Advice to ManagementAdvice

    Follow through with their promises and care more about their parents.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Frontier Communications is a fun and challenging place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Allen, TX
    Current Employee - Anonymous Employee in Allen, TX

    I have been working at Frontier Communications full-time for more than 10 years

    Pros

    Frontier has a culture to promote change and there is a lot of energy to improve processes to satisfy the customer. Frontier also has great employees and wealth of experience and knowledge of the telecommunications industry. In regards to the workplace, Frontier supports flexible work schedules and work at home.

    Cons

    Frontier is in an extremely competitive industry where customers are increasingly moving to wireless technolgies.
    The core strategic systems are dated and not easily modified to support the culture of change.

    Organizational changes happen quickly and often.

    Advice to ManagementAdvice

    Aknowledge the organizational and system realities that come with being a large company

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great company to work for that offer employee incentives as well as benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist Network Planning  in  Allen, TX
    Current Employee - Specialist Network Planning in Allen, TX

    I have been working at Frontier Communications full-time for more than 3 years

    Pros

    Benefits
    Paid Vacations
    Sick Leave
    Employee Incinitives
    Employee Discounts
    Team Building
    On the job Training
    Tuition Reimbursement

    Cons

    Need more morale within the company and work groups

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Good but need proactive manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Infrastructure Architect  in  Allen, TX
    Current Employee - Infrastructure Architect in Allen, TX

    I have been working at Frontier Communications as a contractor for less than a year

    Pros

    good money as contract. Lots of new thigns to learn as less people more work.

    Cons

    little new company. Not aware of their competition

    Advice to ManagementAdvice

    Utilise the resources in right perspective

    Recommends
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Sales & Service Consultant; Allen, Tx

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales & Service Specialist  in  Allen, TX
    Current Employee - Sales & Service Specialist in Allen, TX

    I have been working at Frontier Communications full-time for less than a year

    Pros

    As a new employee, everybody is welcoming. The bonus & commission plans pay very well. Company brings a lot of community awareness. PTO & benefits are pretty good.

    Cons

    This job is 90% sales & 10% customer service. You are rewarded for sales & not rewarded for good customer service at all so customers are slammed with services they never ask for. The phone & HSI service is terrible. A lot of customers complain about it & there not much resolution. All of the resources are always not available so it makes really hard for the consultant to do their job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Bad work culture. No proper planning!! When you hire interns, Have a plan on what you want to train them on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Intern  in  Allen, TX
    Former Employee - Student Intern in Allen, TX

    I worked at Frontier Communications as an intern for less than a year

    Pros

    good work force. Very experienced and friendly people except the one at the managerial leve.l

    Cons

    very Less pay. Not an exciting company for freshers.

  9.  

    Good Place to entry level job seekers

    Former Employee - Senior Network Engineer  in  Allen, TX
    Former Employee - Senior Network Engineer in Allen, TX

    I worked at Frontier Communications as a contractor for more than a year

    Pros

    No work pressure, Learn a lot of basics,

    Cons

    Less pay (not too low)

  10. 1 person found this helpful  

    Freedom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst  in  Allen, TX
    Current Employee - Systems Analyst in Allen, TX

    I have been working at Frontier Communications as a contractor for more than 3 years

    Pros

    No one to report to

    Cons

    No having upper management in the office

    Advice to ManagementAdvice

    Even contractor's needs communication

    Recommends
    Negative Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Lots of work for little reward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Dallas, TX
    Former Employee - Project Manager in Dallas, TX

    I worked at Frontier Communications full-time for less than a year

    Pros

    Many women hold positions in this company but its not women-friendly

    Cons

    Work load was ridiculous, typical work day was twelve or more hours with the expectation to work Saturday and Sunday. Directors were hired and fired within weeks. Low morale.

    Advice to ManagementAdvice

    Understand people are not widgets and need time to rest and recuperate

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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