Frontier Communications

  www.frontier.com
  www.frontier.com

Frontier Communications Reviews

Updated December 17, 2014
Updated December 17, 2014
515 Reviews
2.9
515 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Frontier Communications Chairman & CEO Maggie Wilderotter
Maggie Wilderotter
388 Ratings

Review Highlights

Pros
  • Pay and benefits are probably the best thing and the only "pros" to consider (in 30 reviews)

  • The pay is very good, the schedule is extremely flexible and we have good benefits (in 29 reviews)


Cons
  • Upper Management, considers Technicians with high Call Handling Time as inept (in 39 reviews)

  • Finding a work-life balance can be tough but can be done (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent place to work. Great goals, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Frontier Communications (more than 5 years)

    Pros

    Land of endless opportunity. The company is actively involved in our communities

    Cons

    Growing fast, challenge to ramp up and mentor new team members

    Advice to ManagementAdvice

    Balance between regions and centralized IT/engineering needs to be addressed. We have many opportunities to increase efficiency and reduce cost through centralizing Tier 1/2/3 support and enforcing consistent use of technology deployment across the regions.

    Recommends
    Positive Outlook
  2.  

    IHD tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications

    Pros

    The pay is good compared to other IT jobs I have seen. They offer the abilty to make more an hour based on how good of a tech you are. Sales are 30% of your stat's and at points is very easy to make sales if you feel comfortable doing so.

    Cons

    Forced overtime because the company did not plan well when purchasing a large state with close to 1 million customers.

    Advice to ManagementAdvice

    Focus on making the install process better for new customers, someone who has never had services with Frontier should not be calling in describing trying to get services connected for over 2 weeks and having 3 missed appointments

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Pretty good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Facility Assignor in Bluefield, WV
    Former Employee - Facility Assignor in Bluefield, WV

    I worked at Frontier Communications

    Pros

    Great training, great pay, enjoyable, management and coworkers fun to work with

    Cons

    No room for advancement, stagnant pace

    Advice to ManagementAdvice

    The management at my office was great but powerless to change things.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Fine place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications

    Pros

    Variety of work, good pay, good benefits, stable(ish)

    Cons

    Company is a vs. towards rank and file workers. Take from us to give to them.

    Advice to ManagementAdvice

    Some of us aren't looking to make leaps forward in pay and benefits. We are however looking to maintain our level of income,benefits and standard of living. Saying to us that you don't have a pension plan is disrespectful when you make millions of dollars a year (Maggie).

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    You can do well if you're willing to sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Rochester, NY
    Former Employee - Technical Support Representative in Rochester, NY

    I worked at Frontier Communications full-time (more than 3 years)

    Pros

    Generally friendly co-workers, good upper management, opportunities for advancement, can make a descent amount on commissions

    Cons

    Can be tense environment with several agents sitting within a few feet, much of call base is dealing with rural DSL customers who generally have fair to poor internet connections - you will occasionally receive an irate caller

    Advice to ManagementAdvice

    There has been a departure from the family feeling of the company to a more corporate feel which does not encourage a good impression of the company by the employees

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time (more than 10 years)

    Pros

    Supervisors leave you alone for the most part.

    Cons

    Very little employee recognition from management. This is also the "good ole boy network" at its finest.

    Advice to ManagementAdvice

    Employees like to know that they are appreciated, and they also like to think that there is a chance for advancement.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Re tension Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications full-time

    Pros

    Money was good, Benefits are great, Nice work environment.

    Cons

    What we were told in training isn't what happened. Training tells you no caps on commission BS ! Upper management even told us not going to pay high commissions. Someone better explain to them in commission sales capped is a bad word!

    Advice to ManagementAdvice

    Better communication to trainers and managers , let them know whats going not change daily!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    very strict with time management, sales and call flow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Sales in Marion, OH
    Former Employee - Customer Service and Sales in Marion, OH

    I worked at Frontier Communications full-time (more than 10 years)

    Pros

    indoors, office work, some medical benefits

    Cons

    very strict with time management, sales and call flow

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Good ideas, bad execution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales & Service Specialist in Fort Wayne, IN
    Former Employee - Sales & Service Specialist in Fort Wayne, IN

    I worked at Frontier Communications full-time (more than 5 years)

    Pros

    The company is very flexible with employees, even offering work at home options in many locations.

    Cons

    This is a very small company that has grown very fast by buying parts of other companies. They have outgrown their knowledge of how to operate efficiently. The salary structure inhibits employees from reaching potential.

    Advice to ManagementAdvice

    Offer a true, uncapped, full commission option to your sales people. My sales averaged over 150% higher under Verizon, selling the same products. This was due in part to the fact that Verizon rewarded it's sales people and gave them reasons to build the drive and to excel. That was taken away and sales dropped.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    Don't work here unless best paying job in your area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications

    Pros

    Pay and benefits thanks to Union in my area.

    Cons

    Everything about the company is a con. Poor training, no one follows guidelines or procedures. All about sales and no matter if it's ethical or correct. Management is out of touch with day to day. Work life balance is non-existent, no potential for advancement, dead end job no matter what your title is, unless you upper management. Which their positions seem to rotate every 6 months or less to new position.

    Advice to ManagementAdvice

    Let your jobs go and allow more competent people to take over who truly understand business and how to achieve goals.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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