Frontier Communications Reviews

Updated July 29, 2015
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3.0
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Approve of CEO
Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
14 Ratings

Pros
  • Good pay and benefits; worked at home (in 30 reviews)

  • Good Benefits and Decent Salary (in 29 reviews)

Cons
  • Upper Management WASTES so much money it should be criminal (in 39 reviews)

  • Work/Life balance is pretty non existant (in 17 reviews)

More Pros and Cons

603 Employee Reviews

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  1. Sr. Network Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Specialist in DeSoto, TX
    Current Employee - Network Specialist in DeSoto, TX

    I have been working at Frontier Communications (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunity and great people

    Cons

    60 miles one way commute


  2. Technical Support Rep.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Rochester, NY
    Former Employee - Technical Support Representative in Rochester, NY

    I worked at Frontier Communications (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Frontier was a learning experience. One where I learned that customer service is not a job I want to do ever again. Don't get me wrong. The people that I worked with and for, were great people, it was just the customers that I had a problem with.

    Cons

    Working on a computer help desk and dealing with irate people.

    Advice to Management

    None


  3. Helpful (1)

    Lost to wall street investors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Technician in Bloomington, IL
    Current Employee - Sales and Service Technician in Bloomington, IL

    I have been working at Frontier Communications full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    So far behind in times and horrible cable company customer service could be large winbacks if the company would actually truly invest in rebuilding the network like comcast did years ago instead of shotgunning, patching and hoping the duct tape and bailing wire hold it all together long enough that the PUC date passes.

    Cons

    Haven't seen a clean bathroom in 3 months, nor a vacuumed carpet in 2 months in the office. Office janitorial contract consists of emptying some of the garbage cans some of the time. The smell is sickening and no one cares. Short sided high profit deals over long term growth solutions. 15 years behind technology curve. Expects customers to build their network and make at least 100% margin on customer's money or there is no network investment otherwise. Would make more sense to break even to expand network for free but that would eat into bonuses.

    Advice to Management

    Cut the dividend in half and put every single dollar into the ground, air and buildings. Build a network for cost that the customer is paying for instead of making profit on top of money you never spent and that would lead to triple the MRC and grow the network exponentially. Although this logic seems simple every single decision is based on maximizing a single sale over maximizing growth for the long term. Maybe Frontier should hire more EVPs and SVPs to have a few meetings and build additional departments as to put a strategy together to understand why we do not sell more high end deals.


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  5. Helpful (1)

    Bad management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecom Analyst in Rochester, NY
    Former Employee - Telecom Analyst in Rochester, NY

    I worked at Frontier Communications (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Poor work/life balance, take take take

    Cons

    Poor work/ life. Alance suck the life out of you

    Advice to Management

    Define a strategy and stick with it. Value your employees


  6. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Frontier Communications full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay, Benefits, Work Environment, Job Security, Chances to Move up

    Cons

    Not much time with Family, Organization.


  7. Marketing Intern

    Former Employee - Summer Marketing Intern in Seattle, WA
    Former Employee - Summer Marketing Intern in Seattle, WA

    I worked at Frontier Communications (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Big merger going on, new CEO bringing in lots of good change

    Cons

    can be a Slow Enviornment sometimes


  8. Frontier Communications- great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst/Programmer in Deltona, FL
    Former Employee - Systems Analyst/Programmer in Deltona, FL

    I worked at Frontier Communications (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A professional company that takes care of it's employees.

    Cons

    None that you won't see elsewhere


  9. Training Facilitator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training Specialist in Charleston, WV
    Current Employee - Training Specialist in Charleston, WV

    I have been working at Frontier Communications full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great upper management. Travel perks.

    Cons

    Lots of Travel. Gone 6 months of the year.


  10. Helpful (3)

    I love my job, but nothing is perfect.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IHD Premium Technical Support
    Current Employee - IHD Premium Technical Support

    I have been working at Frontier Communications full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Basic tech work for decent pay -Benefits -Full Time -Experience on the resume -Frontier hires from within so you can in fact move up from within the company -You can move up to things like the NOC (Network Operating Center) or Fiber Optics, or even the Malware/Offline team w/o any extra certifications simply by learning as you go along -If you don't know something you always have someone you can ask, whether it's a Lead, Senior Tech, the guy/girl sitting next to you... or Google... -If you can sell you can make a decent amount of extra cash and the more you sell the more you can make per what you sell -You can make more per hour depending how much you sell -Shift bids every 3 months so you depending on seniority you can kind of "mold" your schedule. -Friendly atmosphere from co-workers and superiors -Casual dress code

    Cons

    -Some the non-tech savvy are hired (not all the time, but more often then should happen) -Not enough field techs to meet the repair/installation demands -For some techs, empathy, compassion, and patience is lacking

    Advice to Management

    Make better hiring choices. There should be a prerequisite list of computer knowledge before you can be hired. If some is hired and they don't know the difference between an SSID and a WEP shared key, someone dropped the ball and someone was hired... and they shouldn't have been.


  11. Helpful (2)

    Manager

    Former Employee - Anonymous Employee in Marion, OH
    Former Employee - Anonymous Employee in Marion, OH

    I worked at Frontier Communications (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay is good and the people

    Cons

    Lack of respect from upper management

    Advice to Management

    Come to the trenches



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