Fry's Electronics

  www.frys.com
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Fry's Electronics Reviews in Austin, TX

Updated Jun 30, 2014
All Employees Current Employees Only

2.4 7 reviews

100% Approve of the CEO

Fry's Electronics President Randy Fry

Randy Fry

(1 ratings)

17% of employees recommend this company to a friend

Review Highlights

Pros
  • Employee discount that can be pretty amazing depending on what you use it on(in 27 reviews)

  • Good exposure to customer service, especially for those recently out of high school(in 10 reviews)


Cons
  • It was a smart choice from corporate to get the sales guys to do this since we only made minimum wage(in 19 reviews)

  • If you are expecting to be provide excellent customer service, think again(in 13 reviews)

7 Employee Reviews Back to all reviews
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    • Culture & Values
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    Was a good sales experiance

    Sales Associate (Former Employee) Austin, TX

    ProsThe ability to grow in the company was always there. I love computers so it was great to be able to sell something that I loved.

    ConsThe department that I was in had 5 managers. And there were times when all of them were there. It was very difficult to understand the direction the department was headed when they didn't agree on something. I did not enjoy working after closing to put the signage up. It was a smart choice from corporate to get the sales guys to do this since we only made minimum wage.

    Advice to Senior ManagementMore respect for employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Ok for shopping there...HORRIBLE for working there.

    Appliance Sales (Former Employee) Austin, TX

    ProsDiscounts (depending on the item, it's not a flat rate), flexible schedules, they offer good benefits for full-time workers after a few months of working with them.
    Get paid every Thursday. As a sales associate I got paid on full commission, which can be a good or bad thing. You can potentially make plenty of money if you are a full time salesman. A few of my former colleagues made at least $500 a week. However if you don't meet your weekly quota you will be placed in the draw. Good thing is Fry's will pay you at least minimum wage for the hours you worked (which you owe back).

    ConsHorrible training (almost non-existent), rude supervisors, competition among sales associates make the working environment not so welcoming. There wasn't a day when salesman argued over "stealing" customers. Fry's also had too many associates working in one department at the same time. Sometimes 10 associates will be on the floor and the maximum number of customers at any time would not be above 5. Having full commission pay, hardly any customers, and too many associates, just led to uneasiness in the workplace. If you happen to be in the draw for 6 weeks Fry's will fire you. As for the paying at least minimum wage, they expect you to make enough sales the following week so you can meet your quota and have enough to give back the money you got for not meeting the quota the previous week (basically you worked for free). Also, commission on items vary and is not a flat rate. Expensive items are not always the best to earn commission (some even give no commission). Fry's also does price matching, which is great if you are a customer but bad if you're a salesman. Price matching almost always drops the commission of that item to $0. If you are expecting to be provide excellent customer service, think again. Most of the salesman approach customers and push for items with the most commission, these items may not even meet the customer's needs. If the items customers are looking for hardly pay any commission then salesman usually point to the aisle and walk away just leaving the customer to figure things out on their own. This place is meant for salesmen who are willing to do anything to make money (steal customers, sell wrong items, etc...)

    Advice to Senior ManagementReview the training you offer to new employees. Department managers are not willing to help new employees because people are always quitting (hint: they quit because they initially start-off with horrible training and only gets worse later). And salesmen do not help the new employees because they are seen as new competition and want them to quit early. I would have had no problem staying if the work environment were friendlier.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Sink or Swim

    Sales Associate (Current Employee) Austin, TX

    ProsIf you're coming in with prior knowledge of products, brands, and sales experience you will most likely be well off in this company. You get to decide for yourself how you want to succeed in this business, and if you're self-motivated and a go-getter with a friendly attitude you'll be swimming along fine.

    ConsIf you're like me, interested in technology/electronics but not enough knowledge and no sales experience, this position may be frustrating at first. There is no true training routine that all employees go through when they are dismissed to their departments, so unless you're willing to hound current employees on how to go about with how the department operates, you may find yourself sinking fast.

    Advice to Senior ManagementI'm lucky that I'm in a department with associates and merchandisers who are willing to help each other out, so I was okay with asking questions even though I went in blind. But I would have appreciated if there was a professional training regime dedicated for each department that was set up. Offer incentives for the current employees to be willing to lend their hand in training newbies. Nobody has to give away their signature sales techniques, but at least have someone help the new recruits walk the ropes of how to use the computer's quote system and all the basics that every associate needs to know anyway. If you're not training your people right, you're setting them up to fail at the get-go and that doesn't bode well for the reputation of the company, especially for those who have worked other jobs that have a successful training system up and going. Also review the quality of your supervisors, some seem like they don't care about actual leadership and are just their to fill up an available position.

    No, I would not recommend this company to a friend

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    • Culture & Values
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    Stay away if you know what's good for you

    Computer Sales Associate (Former Employee) Austin, TX

    ProsGet to socialize a lot and walk around meeting different customers from all walks of life

    ConsManagers use fear management and one in particular sexually harassed me and a couple of other females. Use impossible sales metrics such as getting people to sign up for their high interest credit cards.

    Advice to Senior ManagementTreat employees like people and not slaves. Also be more professional as far as joking around as some people may not perceive it as friendly.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Good, only for Money.

    Computer Sales (Current Employee) Austin, TX

    ProsYou make good money working as commission sales but any other position is not worth your time.

    Cons-Supervises only care about you if your making them money. When you sale you get paid and also they do plus they have base pay (they Never help out)... very unfair....
    -Supervises are only nice to you when your making them money other then that they write you up for unreasonable things...

    Advice to Senior ManagementFor the people that been working at fry's for 6 years + Go To College and if you did and got a degree.... Find a different job, quite being lazy and promote someone else..... they say the unemployment rate is high for adults 9% well youth from the age of 16-24 is 27% because of your lazy ass wont find a better job.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Poorly run and unorganized

    Sales Associate (Current Employee) Austin, TX

    Pros- Good discount on selected items
    - Good pay if you can sell
    - Attract lots of customers (more opportunities for sales)

    Cons- Very bad management
    - Management don't care about their employees
    - Very poorly run and unorganized
    - Employees have low morale
    - Management favor some employees over others
    - Not dealing with employee issues about the workplace
    - Don't care if other employees are taking other employee's sales
    - Unfair work load
    - Require Fry's cards that has limited benefits and very low approval rate
    - Employees have to stay for a while even though the closing work has been finished
    - One of the highest turnover rates (almost half of the cashiers are new every week)
    - Sometimes you get stuck with a customer who wants to tell you about their life story

    Advice to Senior Management- Treat employees as employees and not as a number
    - Better organized
    - Raise employee morale
    - Better training for management
    - Better training for employees than throwing them onto the floor
    - Listen to employees' needs
    - More fair system for sales associates

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Good private retail company to work for.

    Sales Associate (Current Employee) Austin, TX

    ProsGreat place to work.

    Fry's promotes completely from within. The vast majority of the management has been in the lower positions so they know how to advise, counsel, and train employees.

    Good compensation, good benefits. Good employee incentives for job performance. Commission based sales force lets you write your own paycheck as a result of hard work. Compensation not only for achievement in sales, but also minimization of loss/shrink, and continuing safe work practices.

    Open door management policy leads to available contact with store management. Small number of stores so quicker responsiveness from upper management, also lower turnover of higher store and corporate management means better memory of past successes and opportunities for greater future growth.

    Cons401k system is a little weak. While the benefits are good, they could be a little better, a little light on the paid time off when compared to others in the same industry.

    While the management at the store level has the ability to train associates (and the knowledge), there is not really a good corporate level plan for associate training, especially in a some of the less common areas of the products/technologies that Fry's carries. Infrastructure of the company seems a little outdated and the management styles in the higher up corporate management seem a little antiquated.

    Fry's is a paranoid company and stays that way to maintain profitability and low prices, but sometimes this causes undue steps that result in less than optimal customer service.

    Advice to Senior ManagementPut money into your store level systems so you can continue to grow! Put a better inventory tracking/ordering/routing system into place so you can make larger profits!

    Please don't ever remove the commission based structure of the sales force. It allows the good salesmen to become great and the poor salesmen to be weeded out to make room for others.

    Trust your management to effectively run their stores.

    Yes, I would recommend this company to a friend

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