Fry's Electronics

  www.frys.com
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Fry's Electronics Reviews

Updated Jul 26, 2014
All Employees Current Employees Only

2.3 303 reviews

22% Approve of the CEO

Fry's Electronics President Randy Fry

Randy Fry

(120 ratings)

22% of employees recommend this company to a friend

Review Highlights

Pros
  • Employee discount that can be pretty amazing depending on what you use it on(in 27 reviews)

  • Good exposure to customer service, especially for those recently out of high school(in 10 reviews)


Cons
  • It was a smart choice from corporate to get the sales guys to do this since we only made minimum wage(in 19 reviews)

  • If you are expecting to be provide excellent customer service, think again(in 13 reviews)

303 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Not that great.

    Computer Merchandiser (Former Employee) Duluth, GA

    ProsSteady hours and flexible schedule. Good discounts.

    ConsHigh turnover. Lack of company concern for employees. Lots of slacking off and playing around among employees. Company got rid of merchandiser positions. Everyone is in sales. Everyone is on commission, which could be a good or bad thing depending on how you do.

    Advice to Senior ManagementProvide more training to associates.

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    Good if you need a job, but if you have ambition - stay away.

    Customer Service Associate (Former Employee) Anaheim, CA

    ProsSome of my co-workers are now some of my best friends.
    They had flexible scheduling.

    ConsLearning does not run through this company.
    Management used short-term tactics rather than long-term strategy.
    Everyone was out for themselves than for a team.

    Advice to Senior ManagementTalk to your employees. Don't just have weekly video conferences and expect that things are alright. Many of the nicest people had bad things to say about the company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

     

    I enjoyed working there, but the pay is not as great

    Audio/Video Sales (Former Employee) Sunnyvale, CA

    ProsEnjoying the latest and greatest electronic products, and the employee discount is good. Having a great environment where you can interact with the public is ideal to maintain a great customer service.

    ConsWhile working there, you start off as a cashier, then go to your department to sell (well, not just that, but accessory sales for Electronic Components, Computers or Audio/Video before you can start making your commission sales). Working in a commission environment is not that great because employment turnover is HIGH!

    Advice to Senior ManagementThey can be helpful with the open-door policy, as required by law. Sometimes they can be strict but motivational.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Nice co-workers. Terrible management

    Customer Service Associate (Former Employee) Fremont, CA

    ProsI would recommend this place if you are extroverted. There is potential to make decent money by being a salesman and definitely better than working in a clothing store. Most of the co-workers you will encounter are actually really nice and definitely there is a potential to make long lasting friendships. This job would fit you best if you do it part-time while attending school full-time. I won't recommend it if you want to make a living out of this job.

    ConsMost of the managers are terrible, you can see right away that they don't like their jobs and release their anger with you as an employee. They don't really care about your school schedule and it's almost impossible to request time off. Advancement opportunities are available only if you become full-time and work there for a long time. Store sales are going down due to fierce competition from online shopping.

    Advice to Senior ManagementOffer more schedule flexibility to employees who are students.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    Hard work, but understanding managers.

    Customer Service Associate (Current Employee) Dallas, TX

    ProsAccepts most students in school or fresh out of school. Managers were friendly when I worked there, and software was easy to use for processing.

    ConsHad to wear a tie and push carts outside in a 100degree Texas weather at least twice a day. The employee discount wasn't great. The Dallas store didn't seem to be progressing in any way. It just existed.

    Advice to Senior ManagementFry's has a lot of potential, but the biggest concern is customer service. Often time there isn't enough people out on the floor to answer customer questions, and often they seem to hungry for the commission than knowing and dealing with what the customer needs. The aesthetic doesn't seem modern. There's old computers and a glitchy processing system. Budget better, the employees always seemed stretched thin. Sometimes there can be long lines for check out. Cherry picking with cashiers was another problem.

    Yes, I would recommend this company to a friend

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    • Disapproves of CEO

     

    Unfortunate Decisions

    Department Manager (Current Employee) Irving, TX

    ProsStrong management at the stores. Good commission pay for sales associates. Plenty of room for advancement for lower management.

    ConsPoor business decisions and merchandise buying from corporate. Policies implemented before they have been given thought to. Poor pay structure for supervisors and managers.

    Advice to Senior ManagementRethink merchandise buying and advertisement strategy. Implement better ways of paying members of the supervisor staff and management. Think of your associates lives before changing set ways and policies that affect the stores but not the home office.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Management and Corporate Office

    Buyer (Current Employee) San Jose, CA

    ProsGood place to start and move up through the ranks

    ConsLong hours and no raises.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Fry's electronics technician

    Anonymous Employee (Current Employee)

    ProsGood commission if there are high sales

    Consshare commissions with other technicians

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    • Disapproves of CEO

     

    Do you want Fry's with that?

    Sales Associate (Former Employee)

    ProsDecent benefits on health, dental, etc. (if you can get the hours to qualify for them, that is), steep discount on big ticket items. Hour-long lunches are welcome respites.

    ConsPractically everything else. Sales positions are minimum wage, with a draw on your commissions (great if you're successfully selling high-ticket appliances, not so much if you're stuck with accessories or small electronics).
    The training for the sales floor was laughable — orientation was a series of amateurish company videos that under its veneer of professional, friendly service is sell, sell, sell! A mandatory 60-minute teleconference with all the other stores, discussing (read: yelling at) problems of not meeting company sales goals was non-productive, regurgitating old snake oil techniques that no longer work in today's internet-heavy marketplace.
    Leadership was next to non-existant, it appears that the managers standard excuse is having their hands tied, because of Headquarters policies.
    The whole store seems to run on the cheap, some systems still run on DOS, using some archaic suite of programs that fail to communicate with one another. I don't recall seeing a single happy person on the sales floor.

    Advice to Senior ManagementPlease, set your business model to emulate Nordstrom, instead of Walmart. Service is what distinguishes a retail brick-and-mortar business from an online vendor.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
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    • Disapproves of CEO

     

    Horrible experience in receiving department; exploitative & disrespectful

    Merchandiser and Baler (Current Employee) Tempe, AZ

    Pros8-hour work day with 1 hour break and 15-minute non-paid break, 5 days a week
    Nearly flexible schedule depending on slow period or demand, but not always accomodating
    Issues awards to the employees in recognition of their contributions, in the annual award ceremony

    ConsConceited, condescending, ignorant & abusive management with money (additional salary & bonus) to line
    Relative ineptitude and bad direction by assigned supervisors
    Low morale among some employees below supervisor position
    Requirement to wear dress ties, white shirt and black pants in the warehouse/receiving areas
    Sells hard-core pornography in sales; may require exposure when pricing/backstocking
    Degrading work environment with routine & thankless tasks
    Lame group meeting held by management (at least in receiving) on trivial and pointless 'issues'
    Sees employees ("associate") below management as commodity, not "valued" workers
    Terrific high turn over rate, may frequently hire to replace associates who quit or get fired
    High stress of physical labor (in receiving/warehouse area), especially during the holiday seasons
    Deplorable labor standards, e.g. Black Friday work schedule to wake up early & work overtime on threat of being fired
    Management, depending on personality and predilection, may fire supervisors at will who contradict his commands, even if misunderstood or minor
    Strives to be the Wal-Mart of electronics, which speaks of the overall corporate attitude emphasizing profit over treating entry-level & supervisor employees reasonably
    No pay raise and promotion for a long period unless faking being pleasant and kissing up
    Management play favoritism to promote those to supervisor and departmental management who kiss up more, regardless of qualification in expertise
    Measly one week vacation after putting in a year for entry level employees (management get generous vacation time due to more hours put in)
    Like Wal-Mart, loathes unionization

    Advice to Senior ManagementDon't be condescending and abusive towards hard-working and ethical associates. Be consistently organized with proper assignment. Don't ignore reasonable request by associates to fulfill specific urgent tasks dependent on management's action. Don't be as arrogant, greedy and amoral as Wal-Mart.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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