Fry's Electronics Reviews

Updated July 29, 2015
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2.4
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Fry's Electronics President Randy Fry
Randy Fry
167 Ratings

Pros
  • Employee discount that can be pretty amazing depending on what you use it on (in 31 reviews)

  • Benefits are good for a retail store (in 10 reviews)

Cons
  • If you do not perform well you would be paid minimum-wage (in 22 reviews)

  • If you are expecting to be provide excellent customer service, think again (in 15 reviews)

More Pros and Cons

435 Employee Reviews

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  1. Computer Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Sales in Webster, TX
    Current Employee - Computer Sales in Webster, TX

    I have been working at Fry's Electronics (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good people, learn tons about computers, good money on some weeks, some opportunity for growth if desired

    Cons

    No base pay, if something is on sale you usually get paid nothing on it, have to be pushy, even if you move up you get no base pay until you've worked at manager in training long enough to finally get promoted to supervisor, then you only get minimum wage plus commission

    Advice to Management

    Try to make sure that people are actually doing their job and don't play favorites when it comes to enforcing rules or promoting people


  2. Fry's Mobile Installer

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Mobile Installer
    Former Employee - Mobile Installer

    I worked at Fry's Electronics full-time

    Pros

    Great, and fun place to work.

    Cons

    Work from HOT to COLD.


  3. Helpful (1)

    Awful Corporate; but Great at the Store Level

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fry's Electronics (More than 3 years)

    Pros

    The people that stick around make great coworkers, and you will eventually bond and become friends. Considering that it's retail, the pay rewards you if you work for it, and is very competitive at a management level. Generally the supervisors/managers are excellent and treat you well, and will fight to keep you around if you're a hard worker.

    Cons

    HUGE, SEEMINGLY ENDLESS CORPORATE STRUCTURE. The corporate reps at the top who set the goals are people who haven't actually worked in a store in ten years, if ever. Therefore, you end up with policies and rules and sales goals that are outdated and nonsensical. I worked at a store that was consistently in the top three slots for achievements, but the way we were viewed by corporate you would think we were losing them millions of dollars. There is a high turnover rate, because the company only wants to hire part-timers (they don't have to pay for benefits that way!). Home Office has a quota of only having so many full-time associates at any given time, and all those spots are filled by people who have been there for 10 years who don't care anymore and are basically just waiting to retire. So you end up with part-time associates that actually work hard and are worth keeping that get offered something better somewhere else that's full-time and the store has to basically watch them go. The equipment and programs used are at least twenty years old. There is a graveyard of register parts and computers that don't work because they won't replace anything and only have one tech to do maintenance, for the WHOLE store. They are constantly changing goals and day-to-day things that don't make any sense, seemingly just because they feel like it. It feels like you're being directed by a child who can't focus on one thing at a time.

    Advice to Management

    Overall, being in any sort of position that isn't entry-level makes you feel like you're on a sinking ship. At the store I was at, at least twelve department managers and high-level supervisors have left in the last two years. These are people that had all been with the company for 5-15 years. They reminisce about the old days and how they use to feel important and like they actually had an impact on the way their business was run, and now they feel over-worked, under-appreciated, and like they just don't matter. When you hear that profits are dropping, people are leaving left and right, that we're having to cut hours, that the AC that's been broken (for TWO YEARS. In TEXAS!) can't be fixed because it's too expensive for corporate to justify, and that we can't sell decent products anymore because they're too expensive to stock... You start to see the writing on the wall. I honestly couldn't even fathom what can be done to fix this store. Obviously, there has to be SOME sort of corporate structure, or else there would be no consistency. But the way it's set up know feels broken and one-sided. If you want a store to perform, maybe the people IN THE STORE should HAVE A SAY in the way that day-to-day business is conducted. Just because you saw a model work in San Jose, doesn't mean it will work in Houston, or Las Vegas, or Austin, or Anaheim. And let a store be in control of its own staffing. I would much rather keep people who work hard and do well at their jobs, as opposed to having mass interviews every week to fill the holes of good workers that leave. The way it is now, it feels like Home Office just DOES NOT CARE about the people on the ground-level that are the ones that ACTUALLY EARN the money that pays the directors salaries. You have to do something that shows you actually appreciate the people at the bottom, and all the work they put in to make the store work.


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  5. Helpful (1)

    revolving door of employees and managers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computer Accessory Sales in Fountain Valley, CA
    Former Employee - Computer Accessory Sales in Fountain Valley, CA

    I worked at Fry's Electronics (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    very chill environment. they gave me pretty flexible hours. good employee discounts on cables. pay was okay. good for summer job.

    Cons

    managers and supervisors are on a power trip. it looks like they promote salesperson with good sales number. downside is, if you're working long-term at fry's, you probably do't have any management skills or education. majority of computer sales knew jack about computers, and would just read specs off the list. you can tell which items have the best commission by how many sales people are hovering around it, trying to direct you towards it.

    Advice to Management

    chill out. the store will run about the same with or without you micromanaging everything. instead of worrying about individual numbers, look at the department in whole.


  6. Good experience for start

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Technician in San Jose, CA
    Current Employee - Service Technician in San Jose, CA

    I have been working at Fry's Electronics (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good toimprove your communication skills

    Cons

    Low payment range and a lots of task to do


  7. frys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Sacramento, CA
    Former Employee - Customer Service Associate in Sacramento, CA

    I worked at Fry's Electronics (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    friendly environment and emplyees. theres also a cafe

    Cons

    as cashier you get one dollar for every one thousand dollar you ring up

    Advice to Management

    more commision or raise


  8. Make your own money.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sacramento, CA
    Current Employee - Anonymous Employee in Sacramento, CA

    I have been working at Fry's Electronics

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Commission based pay. You can make great money if you know how to hustle and sell the right things.

    Cons

    You are expected to do things like stock the floor. Clean the aisles ect... Even tho you don't get paid a hourly rate.

    Advice to Management

    Let the stores schedule more labor hours to have merchandisers for things like schematics. Like frys USED to be. Not the great company it used to be. And if your wondering why that's it. You cut back in the stores to the point it's impossible to run how it's expected.


  9. Customer Service Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Retail in San Jose, CA
    Former Employee - Customer Service Representative Retail in San Jose, CA

    I worked at Fry's Electronics (Less than a year)

    Pros

    getting paid every week yep

    Cons

    hours, people, conditions, bathrooms, and management


  10. Varies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Sales
    Current Employee - Computer Sales

    I have been working at Fry's Electronics part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Wages could rage $15-$20 an hour.

    Cons

    Due to commission only pay, wages are very unpredictable. Very tedious and redundant some days.

    Advice to Management

    Organize.


  11. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Audio/Video Test Technician in San Jose, CA
    Former Employee - Audio/Video Test Technician in San Jose, CA

    I worked at Fry's Electronics (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    fun job good people to work around management not over your back. always leaning new things in sst. if you put you time in the company will give back.

    Cons

    bad communication between employes and management unless your in good with them. you have to stay with the company more than 2 years to get moved up in pay or job titled just as i did really no cons on my end.



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