Fujitsu America

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  solutions.us.fujitsu.com

Fujitsu America Reviews in Richardson, TX

Updated November 10, 2014
Updated November 10, 2014
131 Reviews
2.6
131 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fujitsu America President and CEO Robert D. Pryor
Robert D. Pryor
40 Ratings

Review Highlights

Pros
  • There is a focus on work life balance and virtual work is the norm (in 5 reviews)

  • Lots of good people in the consulting ranks willing to help in a collaborative manner (in 7 reviews)


Cons
  • Long hours, instant gratification expected (in 4 reviews)

  • Very detached upper management and micro managing middle management (in 4 reviews)

More Highlights

8 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Richardson, TX
    Former Employee - Inside Sales Representative in Richardson, TX

    I worked at Fujitsu America full-time (more than 3 years)

    Pros

    Really great company to work for, but I felt they get stuck with Japanese tradition and have trouble grasping or accepting the issues in the US

    Cons

    As stated before, if they can relax some of the old tradition, they would be in better shape.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Acosta Support Service Desk - Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Service Desk in Richardson, TX
    Former Employee - Support Service Desk in Richardson, TX

    I worked at Fujitsu America as a contractor (less than an year)

    Pros

    Pay was decent for the type of work. Over time available.

    Cons

    Training was seriously lacking. No 15 minute breaks and if calls are holding no lunches. As a contractor they apparently don't have to give these in Texas. Don't believe the interviewers who say you can go on full time after a year, it will never happen and you will always be a contractor until you give up and quit. If you apply for the job and want a first shift schedule make sure to state that during the interview and don't give them any hint of flexibility or they will walk all over you. No assigned desks, ancient equipment, chairs falling apart, basically they are squeezing every ounce of profit they can out of the place.

    Advice to ManagementAdvice

    None because I feel all the call center managers from leads on up need to be replaced. The management culture is one of intimidation. The management at that place literally gave me nightmares.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Great experience in fast paced enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Analyst I in Richardson, TX
    Current Employee - Financial Analyst I in Richardson, TX

    I have been working at Fujitsu America full-time (less than an year)

    Pros

    As an entry level FA gained vast experienced and learned a lot about the business.

    Cons

    Lack of a process in some areas.

    Advice to ManagementAdvice

    Loved the management.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Fujitsu American Inc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Analyst in Richardson, TX
    Former Employee - Help Desk Analyst in Richardson, TX

    I worked at Fujitsu America as a contractor (less than an year)

    Pros

    Business casual dress and great people to work with.

    Cons

    Poorly managed and extremely poor people skills in the management. Management does not support great customer service as it is more about ticket taking. Also, I talked with people that had been a contactor for 4 years.

    Advice to ManagementAdvice

    Training for managers/team leads on professionalism, good people skills and ensure customer service is the top priority. Management is responsibility for leading by example and I did not experience this type of professionalism in upper or lower management. The training, to say the least, is minimal (one week) and the call time expectations are a direct indication of the type of customer service which is provided. This is also reflected in the continual press to decrease the talk time per call as you gain the proficiency with the ticketing system and customer environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Working for Fujitsu America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager Consulting in Richardson, TX
    Current Employee - Manager Consulting in Richardson, TX

    I have been working at Fujitsu America full-time (more than 8 years)

    Pros

    Positive Work Environment
    Opportunities for Personal and Professional Growth
    Financial Rewards
    Compelling Future

    Cons

    Talent Management needs extra focus and attention

    Advice to ManagementAdvice

    Expand business activities all across the nation, there is tremendous potential in the current marketspace and Fujitsu America really has the strength and abilities to showcase the heritage of products and service offerings to customers across the US, given that this is one of the largest GDP nations in the world.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Very Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Richardson, TX
    Current Employee - Project Manager in Richardson, TX

    I have been working at Fujitsu America full-time (more than 10 years)

    Pros

    Hours are flexible, a lot of good people, good products

    Cons

    Very low employee morale. Constance change at the exeuctive level. Salary for positions are below the average for the area. Processes vary by business unit. Products even though good are to costly. No employee activities. Executives get bounses even though the company is not profitable.

    Advice to ManagementAdvice

    Focus on what you do good, quite trying to go after the hot tickets (Cloud) that you're not good at. Needs stability to create a company structure and growth...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Descent work environment...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Finance Manager in Richardson, TX
    Former Employee - Finance Manager in Richardson, TX

    I worked at Fujitsu America

    Pros

    Pretty ok work balance, etc.....

    Cons

    No bonuses....and merit increase only comes around every three years.

    No opinion of CEO
  9. 1 person found this helpful  

    Very Strange Merger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX

    I worked at Fujitsu America

    Pros

    Coworkers acquired with the ADS divestiture were very resiliant and open to change.

    Cons

    No vision or plan for the future
    Odd titles
    No bonuses
    No chance for advancement unless in the "right" circles
    No training
    Lack of management support and follow through
    Very tight fisted with salaries
    Very low morale
    Low tech at a supposedly high tech company

    Advice to ManagementAdvice

    Talent is leaving your organization at an alarming rate for a reason. The current management is more interested in socializing than doing their jobs.

    Doesn't Recommend
    No opinion of CEO

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