Fujitsu Services

www.fujitsu.com

Fujitsu Services Reviews

Updated January 21, 2015
Updated January 21, 2015
109 Reviews
2.9
109 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fujitsu Services CEO for the UK & Ireland Duncan Tait
Duncan Tait
27 Ratings

Review Highlights

Pros
  • General work/life balance is good if your in a position to take advantage of remote working (in 11 reviews)

  • The work-life balance is good; if you have to be somewhere else then you have that flexability (in 6 reviews)


Cons
  • Remuneration packages stagnate quickly, pay rises very poor, promotion board very poor (in 12 reviews)

  • Senior management is so disorganised that it affects service delivery (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    What I expected from a serious company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Service Manager
    Former Employee - IT Service Manager

    I worked at Fujitsu Services as a contractor (more than 5 years)

    Pros

    The relation with the high management was pretty close even being contractors, and we could ask for support at any times.
    Compensation, training budget for contractors as well.

    Cons

    the negatives of working as a contractor

    Recommends
    Neutral Outlook
  2. 2 people found this helpful  

    Soul destroying

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in London, England (UK)
    Former Employee - Senior Project Manager in London, England (UK)

    I worked at Fujitsu Services full-time (more than 3 years)

    Pros

    Some good people
    The company could be great
    Lots of offices
    Lots of scope to improve
    Cheap coffee

    Cons

    The company has no global business model so offerings are all local and sub scale. The Japanese parent is very insular and doesn't understand what is going on outside Japan

    With maybe 1 exception the executive team are all long term Fujitsu people who have no idea what a successful IT business looks like

    The company is mighty confused about what it is. Tries to do everything but ends up not being market leading at anything

    It's main business is low value commodity work such as deskside support

    It is hugely political, management spend all their time internally and have no concept of customers being at the centre of the business.

    Only just realised that offshore exists

    It has no diversity. It's full of grey middle aged men and hardly and ethnic mix at all

    Advice to ManagementAdvice

    Shake up the leadership team with people who know how to run a top class IT services company

    Work out what you are famous for

    Fix the website. It says it all!

    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    I'm so happy .... Now that I have left !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Opps Director in London, England (UK)
    Former Employee - Business Opps Director in London, England (UK)

    I worked at Fujitsu Services full-time (more than 10 years)

    Pros

    Good people below the senior leadership teams, some talented people but most have left thanks to a impossible business model and an arrogant out of touch CEO

    Cons

    Low pay, political. It's not what you actually do it's whether you're seen.

    Advice to ManagementAdvice

    Get back to the shop floor, simplify processes and empower people. Get rid of the Tait and Bounds legacy of fear now that he's not here, reduce cost and pay people market rate. Remember money is a de-motivator, people just want to be paid fairly for a fair days work

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Not bad but career progression is not great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Architect in London, England (UK)
    Current Employee - Network Architect in London, England (UK)

    I have been working at Fujitsu Services full-time (more than 10 years)

    Pros

    Variety, you can get to work on some good projects with good technology. Some of the people at Fujitsu are very good. Good work/life balance.

    Cons

    Lack of pay rise. Below market rate pay. Can be very stressful at times with lack of consideration of the employee.

    Advice to ManagementAdvice

    There should be some incentive to develop and reward the best achievers. I have been stuck in the same position for the last 8 years with little increase in remuneration despite (I think) doing quite a good job. There seems to be little incentive to move forward as there is minimal reward for greater responsibility and the extra hard work. Those that have put in the extra hard work have seen little back which has left them with poor morale and little reason to continue working at that level.

    Recommends
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Great people at the work end, but a determination to make everything difficult by the management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Solutions Architect in Manchester, England (UK)
    Current Employee - Customer Solutions Architect in Manchester, England (UK)

    I have been working at Fujitsu Services full-time (more than 10 years)

    Pros

    Some great staff in technical roles can make delivery easy. A good flexibility to working from home although this is often an informal agreement. Work is very varied and I'm pretty much in control of my own workload and delivery of it.
    I've had some good mid-level managers who have genuinely seemed to care about how I was doing (as a person as well as at work)

    Cons

    Top level management and processes seem designed to make implementation of new technologies as painful as possible.
    Company seems to be very focused on London and SE England, if your in one of the northern offices, you can feel out on a limb.
    Appraisal system seems designed to make proving your doing valuable and well respected work difficult, if it doesn't fit into a nice little package.

    Advice to ManagementAdvice

    Push to innovate more and invest in developing good offerings before we try and sell them. Decent pay rises and training would help staff actually feel valued.

    Neutral Outlook
    No opinion of CEO
  7.  

    Most of the time, it's like a family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Solutions Architect in London, England (UK)
    Current Employee - Senior Customer Solutions Architect in London, England (UK)

    I have been working at Fujitsu Services full-time (more than 10 years)

    Pros

    Varied work, flexible locations, excellent people, flexible benefits, good pension. I've worked at ICL/Fujitsu for over 15 years. I've had the opportunity to choose most of my assignments, and have generally received good support to deliver successful solutions. I think I receive fair remuneration. I particularly like the stars programme, where you can recommend a peer for an award or remuneration, or just a big thank you.

    Cons

    Sometimes forced to use old technology for too long. No consistent mobile strategy. Examples - Most of the world are embracing IOS and android phones, whereas we tend to go for the cheapest, e.g. Windows. We don't embrace Open Source enough. We need more products in our portfolio.
     There are a few people who still only do the minimum or worse, try and harm the company.

    Advice to ManagementAdvice

    Eat your own dog food - deploy the same enterprise solutions in house as we do for customers.
    Directly sell Fujitsu equipment in the retail sector, get the name Fujitsu, synonymous with quality and value.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Enjoyable but low pay and no prospects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bracknell, England (UK)
    Current Employee - Anonymous Employee in Bracknell, England (UK)

    I have been working at Fujitsu Services full-time (more than a year)

    Pros

    Worked in a good team, doing a job I enjoyed, Banter, good place as a step up into another career at a higher paying company such as HP, MS, CGI etc

    Cons

    No training was provided, Overtime took far to long and to much efford to get paid, No payrises or bonus, rubbish shift cycle, staff shortages and staff overworked and under paid. Higher management dont listen to your views and nobody took an interest in trying to change things. Despite several attempts to move to another role internally these were all blocked or covered up with promises of training which never happened.

    Advice to ManagementAdvice

    Listen to and try to support your staff, if you keep people happy and reward hardwork you might find you dont have so much staff leaving! ( can think of at least 7 staff in my team alone that left or mvoed on!)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Flexible can do company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Director in London, England (UK)
    Current Employee - Account Director in London, England (UK)

    I have been working at Fujitsu Services full-time (more than 5 years)

    Pros

    Good management, good support, people rewarded well who get things done

    Cons

    Same challenges with working in any large organisation, unless you know the right people you can feel trapped in processes that feel drawn out

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Management heavy political top down moribund

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Solution Architect in Bracknell, England (UK)
    Former Employee - Customer Solution Architect in Bracknell, England (UK)

    I worked at Fujitsu Services full-time (more than 10 years)

    Pros

    Generally people friendly and relaxed, there are lots of nice people there.

    Cons

    There's not enough delegation and rafts of management that get in the way of delivering solutions that are value for money. It's the sort of organisation that can only deal with other, typically large, organisations that have been beaten with the moribund overly political and bureaucratic stick.

    Advice to ManagementAdvice

    read the agile maifesto

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good company to work for, has some of the best brains in the business!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in London, England (UK)
    Former Employee - Account Manager in London, England (UK)

    I worked at Fujitsu Services full-time (more than 5 years)

    Pros

    Gives employees the opportunity to grow professionally and supports innovative thinking. Looks after employees and lives up to contractual obligations even if the employee has left the organisation.

    Cons

    Work life balance and the internal approval processes can be difficult to get through.

    Advice to ManagementAdvice

    Remove some of the hoops that can quash innovation

    Recommends
    Positive Outlook
    Approves of CEO

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