Furniture Row Reviews

Updated June 20, 2015
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2.7
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Recommend to a friend
Approve of CEO
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Barney Visser
37 Ratings

Pros
  • A culture of high integrity, great pay for having no education, great opportunity for career advancement (in 5 reviews)

  • Also if u want to move out of your town they will send you anywhere in the us (in 3 reviews)

Cons
  • very long hours and had to clean entire store before going home (in 12 reviews)

  • Incredibly intrusive upper management (in 6 reviews)

More Pros and Cons

81 Employee Reviews

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  1. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in North Grand Forks, ND
    Current Employee - Manager in North Grand Forks, ND

    I have been working at Furniture Row full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Cares about their customers, invests in their people, top notch training

    Cons

    Work life balance can be hard


  2. Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Furniture Row full-time

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Good money and personal relationships!

    Cons

    Long hours with no family time. You have to work every holiday and weekend!

    Advice to Management

    Hold people accountable and give people time off to spend with family!


  3. Helpful (1)

    Be Prepared for No Life

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Furniture Row full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Generally nice people but a very alpha environment. When sales are good, the pay is good.

    Cons

    Be ready to work ridiculous extended hours in holidays while all the customers they were anticipating are enjoying themselves at home. You can't haggle with people so you're likely to lose sales to a store that will. Errors in catalogs, misleading sale terms, working so much you forget what your family looks like, so many thibgs. And when sales are bad, they're horrible. You do all the cleaning, customer service issues can take you off the floor until it's resolved (losing you potential money). I could go on for days.

    Advice to Management

    Stop being jerks to your employees. Customers lie, and often, but your mentality that "the customer is always right" is gonna lead you to a shortage of money, product, and a loss of good employees that will lose you points when state comes through.


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  5. woke in the warehouse receiving trucks loading out customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Furniture Row full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Working with new people every day, flexible schedule, worked with a great set of guys in the back from the other store's.

    Cons

    Working Weekends Pay was under rated for the job duties. Days were not consistent some days you'd be busy some not so much.

    Advice to Management

    Be more of a manager then sales person.


  6. sales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Furniture Row full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good pay, good hours. Lots of room for quick advancement. Fun job, never very stressful. Nice people to work. Opportunies for company vacations

    Cons

    Long hours. Lots of hours, but not paid hourly. Some days will go without pay. Some weeks you only make minimum wage(average $20/hr).


  7. Helpful (2)

    manager trainee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Trainee in Sherman, TX
    Former Employee - Manager Trainee in Sherman, TX

    I worked at Furniture Row

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    None. Hours were not what was specified and interview process was a joke, built up a lot which only led to a huge let down.

    Cons

    Was told you would start out making 50000 as a manager trainee. It was the company standard of pay. Not only did I make less than minimum wage I worked 20 more hours a week then I was told I would

    Advice to Management

    Sales driven businesses need good salesmen but usually needs an even better manager....and unfortunately it seems this company only hired salesmen


  8. Helpful (4)

    Bad Management & Treatment of Employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse
    Current Employee - Warehouse

    I have been working at Furniture Row

    Doesn't Recommend
    Doesn't Recommend

    Pros

    It's a job, that's the only pro

    Cons

    Change work schedule at a moment's notice without regard for employees. Management routinely disregards company policy regarding HR issues, merchandising, selling to customers. Stores are full of untrained managers with little oversight from the corporate office except for a quarterly visit from regional manager. Can move into management, but only if you are willing to relocate to another area. This makes for employees who have no roots and do not know or care about the community they work in.

    Advice to Management

    Provide real training to employees on soft skills, people management and hold them accountable to following company policies. Have (at minimum) an annual employee satisfaction survey so employees have the opportunity to give valuable feedback about what's really going on at the stores.


  9. Amazing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Driver
    Current Employee - Delivery Driver

    I have been working at Furniture Row full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work! Great pay. You work hard and it will not go unnoticed

    Cons

    Long hours but that's what you get working sales anywhere


  10. Helpful (1)

    Good pay, long hour

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Furniture Row full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The pay is the best part about working here, depending on what store you are at you can make a lot of money for little work

    Cons

    Bad thing is, depending on what store you are at, you can make little money for a lot of work.

    Advice to Management

    Need to connect more with your stores and truly see what they are dealing with, not just looking at numbers from sales focus sheets


  11. Helpful (2)

    Great training and good people to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager

    I worked at Furniture Row full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Working for Furniture Row is a way to get a skill set in sales and management quickly and effectively. Due to the great training and structure of the company it is quite possible to be promoted within months of starting and be working as an Assistant manager making a decent living. For people who want to get to $50,000+/year income in only a years time its very possible. The people in the company are real and are trying their best to make it a great company. Working in a good environment with good people who value integrity while selling a good product with real value to customers is a satisfying short term career.

    Cons

    This is a retail job! you will have to work weekends, holidays, and longer hours. Typical day starts at 9 am and goes till 8:30 pm no scheduled breaks or lunch time. It is 100% commission and as such you have to rely on customers coming through the doors and being able to build re pore with them in a few minutes. Even thought the people are great and trying to run the company as well as they can it is not a family and everyone is expendable so don't think your a bad person if your not selling much and they have to get on you about selling more and improving your sales skills. Major Con is long term career possibilities. Most managers I have known do not last more than 5-10 years before leaving the company. The possibility of being promoted past a store manager is very slim and that leaves someone with only being a 100% commission paid store manager who makes 50% pay from own sales and 50% from override. This works for awhile but this can get hard to live with as you get older.

    Advice to Management

    Advice to management would be to value people in a way that shows it other than only paying commissions. Managers of larger stores need to be salaried so they can spend more time on operations and training of others. It is not very satisfying being a large store manager due to trying to balance the operations, customer service etc...and still having to make 50% of your pay from sales. Other advice is give managers who are experienced the training and ability to hire and do Audit interviews. Many good candidates are lost from having to wait 2-3 months (no exaggeration) to get a final interview with the Regional manager to get hired.



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