Future Shop

www.futureshop.ca

Future Shop Reviews

Updated January 27, 2015
Updated January 27, 2015
259 Reviews
3.2
259 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Ron Wilson
39 Ratings

Review Highlights

Pros
  • Staff discount on electronics is an amazing perk (in 16 reviews)

  • nice work environment, good commission structure (in 15 reviews)


Cons
  • A lot of pressure to sell their warranty (in 6 reviews)

  • Job security and wages are the big down sides at this company (in 9 reviews)

More Highlights

Employee Reviews

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  1.  

    Partying seasonal employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Expert in Toronto, ON (Canada)
    Former Employee - Product Expert in Toronto, ON (Canada)

    I worked at Future Shop

    Pros

    great place to work. Store management was awesome and coworkers were great. Hours were flexible and I was about to work them around my other job.

    Cons

    Pay is low. I was on commission so not a guaranteed amount each week (beyond minimum wage)

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Zero job security, everyone disposable, profit and personal politics over people, betrayal.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent Level II
    Former Employee - Agent Level II

    I worked at Future Shop full-time (more than 3 years)

    Pros

    Pay is on time, nice discount, worker level colleagues great, good health/dental.

    Working at Best Buy headquarters at Burnaby (owners of future shop ) better than working at store level. Ethics and atmosphere more mature.

    Cons

    As the 'renew blue' and 'renew red' cost cutting and job shedding measures continue to try and get Best Buy back to good profitability bite, successive waves of job losses over the last 4yrs have left staff morale low and fear of losing jobs at a high.

    Staff are now hired as to how cheap they will be, especially at installer level.

     Zero job security, as seniority and pay level rises over time, they cap it at $20ph for home installers and then 1% cost of living a year, waves of terminations every year as they get rid of higher earning installers and middle management to hire cheaper kids just out of high school. A year or so passes and the cycle starts again.

    Salesman sharking and selling the customer whatever is good for best commission rather than what's best for the customer is rampant.

    Experience overall depends on management and store, if you get a nice set and you 'gel' life is good, if you don't gel and you're face doesn't fit with that manager, you will be "terminated without cause". It doesn't matter how skilled you are or how much your customers love you.

    Beware a two faced backstabbing management team, because if you are unlucky to get a manager that doesn't like being disagreed with on a fair or valid point, you will be frozen out.

    If the manager wants to get rid of you because he personally doesn't like you, even if your job performance is immaculate and clients love you, he/she will. All the power is with them, head office isn't involved, there is an ethicspoint.com appeal process but don't bother. Officially there's a zero retaliation policy but if you kick up a fuss over being let go they will find an excuse not to re hire you. Future Shop/best buy don't walk the talk when it comes to ethics and morality. You are a number.

    Don't give Future Shop/Best Buy any loyalty, be it employment or custom, they won't show any to you.

    Advice to ManagementAdvice

    Overhaul the termination process. Make it hard for management to terminate without cause hardworking, honest staff and installers where their customers and clients love them. Stop the petty personality politics, hire and retain on merit, experience and integrity, not firing people like above who start earning too much, and replacing them with school kids who will take $9ph.

    Customers are noticing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Never again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Richmond Hill, GA
    Former Employee - Anonymous Employee in Richmond Hill, GA

    I worked at Future Shop full-time (more than a year)

    Pros

    Made some good friends that I still keep. They have helped me through a lot of things that I've had to face- but never alone

    Cons

    Horrible place to work!
    Horrible management!
    Horrible upper management team!
    They don't care about the employees but only about the money
    Especially the one on tinge and 16th- the way the store is managed is bad.
    Felt nothing better for myself came out of it and didn't feel appreciated even after everything I did for them.

    Advice to ManagementAdvice

    Get you racy together and become real managers
    Either that or quit because you're making people hate you and the company and making themselves feel like they have little worth.

    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Decent for part time work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Ontario, CA
    Current Employee - Sales Associate in Ontario, CA

    I have been working at Future Shop part-time (more than 3 years)

    Pros

    Seasonality and consumer buying patterns can lead to good months making over $4,500/month. Fairly easy job for the most part.

    Cons

    Sales associates are bottom feeders to the organization, and for the most part, there is a lot of micro-managing on the floor. Low autonomy. Not enough monthly profit sharing in regards to sales targets. Recently change commission structure

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Fun, if not financially viable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Calgary, AB (Canada)
    Current Employee - Sales Associate in Calgary, AB (Canada)

    I have been working at Future Shop full-time (less than a year)

    Pros

    - Very laid back atmosphere, management doesn't care what you do on the floor as long as you have good numbers at the end of the day
    - Tight-knit co-workers who you'll form relationships with very fast once you've shown that you're competent at your job and you don't step on the big players' toes.
    - Get to be around computers/cameras/TVs all day

    Cons

    - Really bad pay unless you lock a lot of people into expensive Total Protection contracts
    - The higher up you go, you get a load more responsibilities for very little pay raise
    - Limited number of full time positions
    - Highly competitive

    Advice to ManagementAdvice

    I have never been able to sell Geek Squad Protection to the same person twice. The reason being because they buy it in 2014 from a very friendly, very helpful and knowledgeable sales associate, and in 2016 when they spill beer on their computer, that sales associate is no longer working for Future Shop and the only person they have to go to is a snooty Customer Service Rep who does not care about giving them good service and can just send them away saying "we don't cover that". As computer manufacturers who depend on business start coming up with their own accidental protection plans, 24/7 online support, and overnight repairs of computers, Future Shop and Geek Squad will need a way to step up their customer service game. Step one is putting more effort in retaining sales associates, and two, making the associates individually responsible for taking care of the customers that buy Geek Squad Protection from them. This face-to-face interaction and individual responsibility needs to be the edge that Future Shop warranties have over the competition, and the easiest niche to fill.

    Doesn't Recommend
    Negative Outlook
  7.  

    Department sales manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Guelph, ON (Canada)
    Former Employee - Manager in Guelph, ON (Canada)

    I worked at Future Shop

    Pros

    Good income potential based on performance. Exciting fun team and fun products. Staff purchase is great

    Cons

    Not for those who want weekends off or don't like rewards based on performance

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Pretty much hired for just boxing day. Work is nothing unexpected in a electronics retail store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Vancouver, BC (Canada)
    Former Employee - Seasonal Sales Associate in Vancouver, BC (Canada)

    I worked at Future Shop part-time (less than a year)

    Pros

    it is fun if you enjoy talking to customers, and it can be somewhat rewarding

    Cons

    very random shift schedules, expect to wake up at 2am on holiday hours.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Decent company, but bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Vancouver, BC (Canada)
    Former Employee - Seasonal Sales Associate in Vancouver, BC (Canada)

    I worked at Future Shop part-time (less than a year)

    Pros

    Good sales training initially (seasonal sales associate), decent wage once you add in commission, somewhat enjoyable job, good discounts on most things.

    Cons

    Basically no on the job training after the initial training. Can feel like a lost fish with no help from anyone else unless you ask. Even when you ask no one is willing to guide you very much. Can feel too competitive with coworkers at times for commission.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    The hard sell.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Oshawa, ON (Canada)
    Current Employee - Anonymous Employee in Oshawa, ON (Canada)

    I have been working at Future Shop (more than 3 years)

    Pros

    Work-life balance can be good.
    Most team members are friendly and genuine.
    Staff discount is good depending on equipment.

    Cons

    It's all about selling extended warranties, which cost the company nothing and is pure profit. You basically have to fool the customer into buying something which they will very unlikely will need because the manufacturers warranty is good enough. The pressure to sell the warranty is huge.
    Management have their favourite staff which they are obvious about and treat some other staff with contempt.
    A high turnover of staff makes you feel uneasy about job security.

    Advice to ManagementAdvice

    Care more about the people who work for you and they will care more about working harder to make more of the profit which is all you care about. Your staff are not robots, they are living and breathing human beings with feelings and you should take that into consideration when you undermine them in situations and make them feel worthless.
    Recognise hard work and reward it.
    Have the courage to admit mistakes instead of looking for scapegoats to cover your tracks.
    Try using effective communication directly with staff instead of letting information filter through the store grapevine.
    Be less smoke and mirrors and a lot more open and honest.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Fun Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Surrey, BC (Canada)
    Current Employee - Sales Consultant in Surrey, BC (Canada)

    I have been working at Future Shop

    Pros

    Commission driver, good for self starters and motivated people

    Cons

    Not much scope to grow!

    Advice to ManagementAdvice

    Involve more of your new staff to build tomorrow's leaders!

    Recommends
    Neutral Outlook
    No opinion of CEO

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