G4S Compliance & Investigations

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G4S Compliance & Investigations Reviews

Updated August 16, 2014
Updated August 16, 2014
39 Reviews

2.4
39 Reviews
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Michael J Malone
19 Ratings

Employee Reviews

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  1.  

    Very disappointed to find that the company was all about statistics and profit margins versus proving fraud

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Investigator  in  Wilmington, NC
    Former Employee - Field Investigator in Wilmington, NC

    Pros

    Very tech oriented with respect to cameras and website reporting capabilities. Templates were used in every situation to promote uniformity of reports and findings. Social media sites and google earth used to assist with investigations.

    Cons

    Too much uniformity to be able to use my own initiative and prior experience to come to more efficient conclusions. Case managers were supposed to be an asset for the individual investigators but many times would confuse or alter instructions from the clients and derail an investigation. Not enough time was spent determining the best course of action to prove fraud instead of just trying to use up the time for a budget.

    Advice to ManagementAdvice

    Take more time to get to know new investigators for what they can teach others. Allow more upward mobility and additional education options so that an investigator has a career path as an investigator. Management levels were confusing and responsibilities were unclear. Not enough input or coordination between sales and investigations. There were probably more types of investigations that could have been sold than just disability and workers comp.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Forget the flowery company reviews herein written by company hacks...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investigator
    Current Employee - Investigator

    Pros

    There are no good reasons to work for this company. But if you must, the only good thing as a field investigator is working remotely with relative freedom from office bull crap....

    Cons

    Very low pay...
    Very low car allowance
    very low other allowances
    whoever wrote idiot polices & misguided management was right on, it's the only uniformity found with the company
    There are a few--all too few--case managers that an investigator would bend over backwards to please - but they are very few and overworked; most are absolutely clueless

    Advice to ManagementAdvice

    Quit spending time trying to bolster your imagine with reviews written in here that appear to be the product of a public relations specialists, and concentrate on retention----your extremely high turnover rate speaks for itself and gives credibility to every negative review in this forum.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    G4S Compliance & Investigations is a great company willing to recognize talented professionals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investigations Manager  in  Indian Trail, NC
    Current Employee - Investigations Manager in Indian Trail, NC

    Pros

    G4S promotes leaders from within the ranks.
    G4S recognizes employees when they perform above standards.
    G4S has values, ethics, and a great moral compass.
    G4S supports employees, the actual company, and their customers.
    G4S has multiple levels of great managers who want you to succeed.
    Anyone wanting to succeed as a professional in the Investigative Industry needs to jump on- board with the winners at G4S.
    G4S employees are the best professionals working at the same goals.
    Your never a finished product employee at G4S, multiple training and development avenues have been created for you to continue with training and development of the individual to a better professional in your employment position.

    Cons

    G4S assignments are requested by clients, and many clients have an immediate need for a claims investigations and/or a surveillance assignment.
    G4S surveillance and claims investigators are required to set their own schedules with claims investigations within strict time reporting protocols and to complete assignments with immediate reporting as scheduled by the scheduling team.
    G4S surveillance and claims investigators must travel to the assignments daily, and the mileage will reduce the value of their vehicles.
    G4S surveillance and claims investigators sign a contract locking in a standard "across the board vehicle allowance" which may not cover all the costs of vehicle maintenance and vehicle ownership responsibilities.

    Advice to ManagementAdvice

    G4S upper management must remember and consider the incredible dedication and focus their surveillance and claims investigators expend each day.
    A more robust combination and bonus program would reinforce surveillance and claims investigators working extra assignments and claims investigations
    The vehicle allowance fails to fully cover the expense and financial responsibilities of the hard-working surveillance and claims investigators.
    All teams have expressed a desire to meet the other members on their own team.
    G4S upper management should make allowances for the investigations manager to coordinate a team meeting in person with all the team investigators in his region at a minimum of twice a year.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good company, but low ceiling for career development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    Pros

    Interesting industry, good people, constant change. Remote employees get some nice perks and freedom as long as you do you job and hit numbers.

    Cons

    Constant change and your career will become stagnant as not much is available in the line of developing leaders.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Why work here, if you have anything going for yourself.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Investigator  in  Winston-Salem, NC
    Current Employee - Field Investigator in Winston-Salem, NC

    Pros

    Management does not breathe down your neck.

    Cons

    You are not paid your worth. And G4S DOES NOT CARE FOR ITS FRONTLINE INVESTIGATORS. CASE MANAGERS. DO NOT HAVE ANY INVESTIGATIVE BACK GROUND,RESEARCH YOURSELF TO SEE! RESUME WRITERS, GROCERY CLERKS, WEARING A SKIRT HELPS(NOT TRYING TO BE SEXIST)..

    Advice to ManagementAdvice

    Pay your investigators their worth, and LISTEN TO THEM!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great management, great potential and excellent friendly environment. This is a great place to start your career in corporate America. I would recommend starting here to anyone.

    Cons

    I cannot think of many cons when it comes to G4S Compliance & Investigations. If I could offer a suggestion, it would be to to have stable employee raise program.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Change, Change, Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Investigator
    Current Employee - Field Investigator

    Pros

    Health Benefits, freedom of an office

    Cons

    Prior to G4S Compliance & Investigations, Inc this company was MJM. It had more of a family theme versus a corporate theme. If your not a YES guy/gal then you won't get promoted in the field. If you put the client first then again - your not going to get promoted. I have over 20 years in this line of work and am more qualified than my boss and due to being here as long as I have make several dollars more an hour than he does but only because I was in the right place at the right time. Not because I'm more qualified, and so are a few others in my area.

    Case Managers are for the most part good case managers however they are also over worked and under paid and have little idea what is truly going on in the field. And then there are the few case managers that think they know everything there is to know about field investigations and are related (nepotism) to the managers that think they can demean, disrespect, talk to you like you don't have a brain and are a total screw up - but when you do well and get your name in the "Kudos" letter they get the bonus and most of the credit. There are some case managers that don't give a darn where you are working or the area that your working in is criminally infested - just GET RESULTS.

    Accountability - It is disturbing but a fact that if your a field investigator your are held accountable for everything from reports being on time, receipts, paperwork, payrolls, attachments, video, video snippets. I can except this as most due however when there is a snag at the other end in the receipt of said accountable items rest assured nobody gets blamed but you and nobody gets written up but you. If you fire off an email in haste to a case manager because of the circumstances of the case - be prepared - they can talk to you any way they want but you have to always be professional or - you get written up. If they talk or write an email that is disrespectful they are not given anything!!!!!!!. But we are always told that Case Managers/Field Investigators are on equal footing but who grades our investigative work and when you attempt to fight for a higher grade which reflects your efforts - good luck with that and good luck with getting that measly bonus.

    Time Off/PTO - Your guaranteed days off but not when work is heavy. There is a normal slow down over Christmas and New Years and you attempt to bank roll your PTO for those times. Now they have us submitting PTO ahead of time (40 hours) for the holidays because they don't want anyone to have to many hours of PTO accumulation.

    If your making 18.00 to 21.00 per hour expect to work a minimum of 60-70 hours per week when its busy to make an extra $10,000 in pay throughout the year. If you work hard, don't mind losing your GTO days when things are busy and your willing to drive or do whatever assignment your asked then you to can gross $50,000 per year. Lets not forget that your going to have to use that extra $10,000 a year to buy a second hand vehicle every year or so just so you can do the job - oh did I forget - you have to pay for more insurance coverage so they don't take the hit if your involved in an accident that is your fault. And forget having a life because each day you come home you have to write that report, submit those payrolls and answer emails. If your willing to work like a dog from 5 a.m. to 8 p.m. every night and weekends and holidays you to can gross $50,000 dollars.

    Scheduling/IT Department - Scheduling has gotten better in the past year or so but still needs fine tuning when you leave to go about 60 miles away to a surveillance case and you wave at an investigator that is going to your home town for a surveillance case. The case your are going to is in their hometown. The IT Department - nothing I can say good about - there slow, they never answer your emails and there is only one person that I know of that really is a help there and she is probably the most dedicated person in the department and more than likely the least paid and most overworked.

    Field Managers - are yes people. If you are not a YES person - forget it. Your ideas, thoughts, concerns and ideas about improvement are not wanted, needed or listened to.

    Senior Management - Senior Management believes everyone is expendable. I have heard the words personally in the past from upper management "field investigators are a dime a dozen" If you think because your getting paid several dollars more and are more qualified than most you might want to be concerned. They'd rather squeeze you out of a job and hire someone else for less money and they can push them to take the NICTA courses and then that person is supposedly as qualified as you and your 25 years of experience.

    Core Values - please don't remind me of Core Values - Most of the investigators I speak with are as honest as the day is long (there are a few bad apples). They would cut their surveillance day short if there was no reason to stay and come back another time just to get results for the client. The case managers and senior management are more concerned about billable. Honesty, Integrity - give me a break. - Management in any form only cares about BILLABLE. If there are no results the field investigator takes the hit and the blame - not anyone else for managing the case or not listening to the field investigator's expert opinion.

    Changes - Sounds like a David Bowie song. There are more changes on a yearly basis than not and as soon as you get used to one way the bean counters figure out a way to screw your take home pay. Changes that are made are not given enough time to conceptually take effect before another change is brought in. And you as the field investigator better change with the changes and remember all those changes because you will be held accountable "FOR EVERYTHING".

    Advice to ManagementAdvice

    Quit worrying about covering your butt and start worrying about the field staff who are the ones that truly make the company profit.........................you use our results to gain clients and your bonus - pass it on.................2 percent - give me a break.....Quit fighting over giving that dedicated employee that's been here over 5 years and give them that 3 percent raise versus the 2 percent raise. The poor performers shouldn't be given a raise - they should find another company. Due to Management there have been many dedicated employees depart because of this. Be smarter - keep the dedicated/honest investigators and grow slower with QUALITY instead of quantity.

    The president of this company/division needs to take a cold/hard look at senior management and realize he's not getting honesty and integrity and make a few heads spin.................................................

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Best company in an industry that requires dedication, passion, and creativity.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Visionary leadership, consistent work, growing company, opportunity for quick advancement, performers get rewarded.

    Cons

    This is private investigation so you will work weekends, long hours, and have regular overnight travel.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Management really does a great job of hiring individuals who are just all around great people. It can be a lot of work, especially during our busy season, but you will enjoy the people you work with, and the atmosphere is light and fun. My manager is very supportive, and flexible in regards to my personal obligations...I have been here a long time, and don't see myself leaving anytime soon.

    Cons

    The organization is fast paced and your manager, obligations, and job expectations are always subject to change.

    Advice to ManagementAdvice

    It would be nice to see the Executives more engaged with the organization as a whole...it would also be nice to give changes a true chance to either fail or succeed, before making more shifts. It can be very confusing for the employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Love It Here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    If you put out your best they take care of their own and provide advancement, increases and support.

    Cons

    Tough scheduling but that is the business and it takes dedication to be in a career...this is not a job but a career!

    Advice to ManagementAdvice

    Continue to manage those we have and provide for them.

    Recommends
    Positive Outlook
    Approves of CEO

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