G4S Secure Solutions North America Reviews

Updated March 27, 2015
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2.7
150 Reviews
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Drew Levine
28 Ratings

Pros
  • Lots of opportunities for overtime (in 3 reviews)

  • There were plenty of opportunities to work overtime if I wanted (in 3 reviews)

Cons
  • Terrible work culture and work life balance (in 3 reviews)

  • Low pay, poor upper level supervision, and do not hold people accountable for their actions (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. I had a great experience working for this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer in Albuquerque, NM
    Current Employee - Security Officer in Albuquerque, NM

    I have been working at G4S Secure Solutions North America full-time (more than a year)

    Pros

    There is usually work available on a full time basis. I made decent money for the Albuquerque area overall.

    Cons

    There is not a lot of room for advancement. Positions are often given based on who you know, rather than qualifications.

    Advice to ManagementAdvice

    I don't have a lot of advice to offer. Overall, working for this company was a great experience, and I wouldn't trade it.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. You are a security guard, plain and simple.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Upscale Security Officer
    Current Employee - Upscale Security Officer

    I have been working at G4S Secure Solutions North America full-time (less than a year)

    Pros

    Great people, great pay for the work you are doing. Freedom to roam as you see for once you are out of training.

    Cons

    The hours.The work. Its very monotonous and boring. Don't apply here if you want a challenge in your work.

    Advice to ManagementAdvice

    Try to strive to close the gap between corporate headquarters and the on-site workers. Often on-site workers feel that upper management isn't looking out for them, which might have something to do with such a high turn over rate.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Working here was the biggest mistake I ever made.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Security Officer
    Former Employee - Security Officer

    I worked at G4S Secure Solutions North America

    Pros

    None. There is absolutely nothing positive about G4S. I do not consider this a positive, but it is very easy to get a job here because officers quit every single day.

    Cons

    Every single thing about G4S is a negative. The pay is barely over minimum wage. Supervisors will purposely try to get to you fired. You will never get a chance to advance because management hires their friends and family for supervisory positions. If you ask for a transfer to another site, you are told that it is not possible. G4S has one of the highest, if not the highest, turnover rate. Most new hires do not stay longer than a year. There is no work-life balance because you are on call 24/7. They expect you to work overtime, but then they cut your hours so you do not get paid for the overtime. They call you on your off days to come in. You cannot join a union to protect yourself from the management, because they will fire you for joining a union. The uniform is awful. It is 100% polyester. I could go on and on about how horrible G4S is. It is truly the worst place I have ever worked. The day I quit was one of the happiest days of my life. I do not list my time at G4S on my resume.

    Advice to ManagementAdvice

    I think the only thing that can be done at this point is to just shut down G4S and start from scratch with a new CEO, new management, new everything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer in Clinton, IA
    Current Employee - Security Officer in Clinton, IA

    I have been working at G4S Secure Solutions North America full-time (less than a year)

    Pros

    Coworkers are generally friendly and helpful.

    Cons

    Inconsistent. No work/life balance. Doesn't follow own policies and procedures. Hostile work environment. Poor compensation. Management will bully and retaliate against employees, corporate is impotent and investigations on clear cut matters go nowhere. Will schedule employees on shifts they cannot work that was previously agreed upon employment. Abuses overtime during holiday weeks in order to only pay you for the holiday, not both. Has withheld final paychecks from employees.

    Advice to ManagementAdvice

    Nearly every site manager should be fired. Sexual harassment, intimidation, hostile work environments, no regard for policy, and favoritism have no place in any work environment.

    Doesn't Recommend
    Negative Outlook
  6. Great job, not a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Critical Facilities Officer in Newark, DE
    Current Employee - Critical Facilities Officer in Newark, DE

    I have been working at G4S Secure Solutions North America

    Pros

    Good assignments, great clients, training and co workers.

    Cons

    Pay could be higher. vacation approval akin to winning the powerball.

    Advice to ManagementAdvice

    have monthly meetings with staff to air/out, address concerns

    Recommends
    Neutral Outlook
    Approves of CEO
  7. Good Job to earn a little extra money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Guard in Carlisle, PA
    Current Employee - Security Guard in Carlisle, PA

    I have been working at G4S Secure Solutions North America full-time (less than a year)

    Pros

    Most sites offer flexible schedules. There are may weeks with 50 - 60 hours.

    Cons

    Low hourly rate with little opportunity for advancement. The Harrisburg PA managers very poor at supporting their guards.

    Advice to ManagementAdvice

    Pay your guards a better rate. They are the ones that keep you in business. Stop by the site on a more regular basis.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. Low pay, overly demanding clients, terrible hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer in Oklahoma City, OK
    Current Employee - Security Officer in Oklahoma City, OK

    I have been working at G4S Secure Solutions North America

    Pros

    Easy-to-get job
    If you're on a site contract you can get fairly consistent schedules
    Training and certification is usually covered by the company
    Hiring manager and trainer were very upfront in regards to job expectations

    Cons

    Seems everyone has problems with how schedules are worked out whether it's by site or just out of the main office
    Clients demand that you expand your job duties to include housekeeping, secretarial duties, etc.
    Management is hard to get in touch with
    Management frequently mixes up, loses, or forgets to pay employees
    Poor insurance plan (which starting in October will be unaffordable due to the price of G4S's health plan doubling for some reason) that is only covered at one doctor's office in town
    Hours are so different day to day that its hard to have a life outside of work

    Advice to ManagementAdvice

    Hire a data entry clerk and switch to a computer-based pay system.
    Rework whatever scheduling system there is that's draining your workers' lives

    Doesn't Recommend
    Neutral Outlook
  9. The company has numerous sites

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at G4S Secure Solutions North America

    Pros

    You get your CPR card and they pay better then other companies that provide the same service. Depending on the site easy work.

    Cons

    No advancement, high turnover rate. Sometimes the drive is not worth the pay, ie.. sometimes you have to drive an hour or two away for a 4-6 hour shift.

    Advice to ManagementAdvice

    Be up front and honest with the individual, If you give someone a job and tell them we only have part time available at that place but we have a full time position at another location and come to find out they are only trying to fill that position and the one you applied for is still full time

  10. I think G4S supervisors write these comments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Officer in Raleigh, NC
    Current Employee - Security Officer in Raleigh, NC

    I have been working at G4S Secure Solutions North America full-time (more than a year)

    Pros

    It's a job. Turnover is very high..and that should say it all.

    Cons

    Everything else. Training done by inexperienced supervisors whose own supervisors don't care about them or the employees just the bonus. FORGET about the health plans. You will pay for it if you include anyone but you and the plan is horrible (unless you management then you get a separate much better plan).

    Advice to ManagementAdvice

    Do not be so greedy pinching your pennies for your end of years bonuses (yes, they get them by cutting corners and making their employees work for nothing).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. Great for people in college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at G4S Secure Solutions North America full-time (more than a year)

    Pros

    It's easy.

    You're not hounded by management.

    It's a good place to do school work.

    Cons

    Low pay.

    It can be boring, especially if you are the only guard on shift.

    Advice to ManagementAdvice

    Look for guards that can do the job, not just militarily; all my worst supervisors have been military.

    Recommends
    Neutral Outlook

G4S Secure Solutions North America Photos

Charlotte Main Office

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