GC Services

www.gcserv.com

GC Services Reviews

Updated January 21, 2015
Updated January 21, 2015
108 Reviews
2.8
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Frank A. Taylor
25 Ratings

Review Highlights

Pros
  • Started right out of high school and learned the ropes of working in a call center (in 5 reviews)

  • Attendance policy makes it literally impossible to get fired (in 3 reviews)


Cons
  • Low pay but the work is equivalent to what you earn (in 6 reviews)

  • Some) Upper management are tolerant of middle management abuse, as long as they top their bonus (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    positive environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Copperas Cove, TX
    Current Employee - Customer Service Representative in Copperas Cove, TX

    I have been working at GC Services

    Pros

    attendance incentive pay, good benefits, positive environment, able to help people everyday

    Cons

    lots of sitting, difficult customer calls

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Unit Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unit Manager in Copperas Cove, TX
    Former Employee - Unit Manager in Copperas Cove, TX

    I worked at GC Services full-time (more than 5 years)

    Pros

    Working with upper management was the best part.

    Cons

    The turnover made it hard to keep your team trained.

    Advice to ManagementAdvice

    Make the interview process a little harder.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    dept of ed collections

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GC Services

    Pros

    pay is good vs other collection companies, hours are ok you work two late nights and two saturdays, coworkers are helpful

    Cons

    manage with imitation, they try to find little things that you are not doing correct and write you up when your doing everything correct,

    Advice to ManagementAdvice

    make achievable goals and praise your employees when they are doing everything you ask of them, no is going to answer or pay their bills on the weeken

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Worst company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Saint Louis, MO
    Former Employee - Account Representative in Saint Louis, MO

    I worked at GC Services full-time (more than a year)

    Pros

    The best reason to work here is that if you learn to manipulate people you will will get paid very well.

    Cons

    The floor manager would constantly come out on the floor and yell at the employees about firing all of us. My supervisor sexually harassed me. Getting paid to manipulate people into making payments sucked my soul away.

    Advice to ManagementAdvice

    If a group has poor performance have a meeting with that specific group and give them tips on how to improve. Having the floor manager yell at everyone as a whole and threaten to fire everyone does nothing for moral.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Nice place to start out...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WFM Analyst in Mesa, AZ
    Former Employee - WFM Analyst in Mesa, AZ

    I worked at GC Services full-time (more than 3 years)

    Pros

    A good first job to have.

    Cons

    Not competitive pay compared to similar jobs in the valley.

  7.  

    account rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GC Services full-time (more than a year)

    Pros

    good money, fun people, clean work place.

    Cons

    horrible hours, no flexibility at all

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    You Deserve Better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GC Services

    Pros

    Coworkers. I met some amazing people that became very good friends.

    Cons

    Let me give you a brief description of what this place is;
    This is a 3rd party call center that several Vendors Bid on. Vendors such as Apple, Sprint, Nike and the list goes on. What happens is Big companies ask for a place that can provide customer service at a cheap price so they don't have to build a call center. GC Services selects a Bid from a vendor and take it from there. From there they decide a Pay wage out of that bid to pay the workers and do with the rest whatever they please. At this point the job is to make the bigger company look good. GC does the 'dirty work' so to speak. That's about it. If GC meets the expectations of the company, being good numbers and OK Customer service than they don't care what happens.

    If you need a job, this is an easy job to get. In fact its more challenging not to get this job. You start on the phones for whatever vendor you pick, than if the managers like you can move up. Those qualifications you have? Throw them out the window. Did you go to college for several years but get laid off and need to get by? Who cares at GC! When I worked there I at one point worked next to someone who had a Masters in Business. This was entry level. No, Here at GC Services everything is disgustingly based off of Favoritism. Take it from a 4 year Veteran of this place, This is not an angry rant. This is a cold-hard-truth.

    This Place will you repeatedly ask how to make your job better just so they can say they did it. Everything you say will go in one ear and out the other. The stress resulting from the working conditions of this god forsaken call center nearly caused me a Heart-attack. I am in my early 20's.

    If you are on rock bottom and absolutely need a job, Here you go. If you have any self respect, please don't waste your time. You deserve better.

    Advice to ManagementAdvice

    Actually Caring for your Employee's would be a good start.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Collections Analyst/ Toyota/Lexus Financial Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Analyst in Copperas Cove, TX
    Current Employee - Collections Analyst in Copperas Cove, TX

    I have been working at GC Services full-time (less than a year)

    Pros

    Paid training, opportunity to earn up to $2.00 more an hour when stats are met and schedule is adhered to. For the project I work for Upper Management and Team Leaders have always gone out of their way to make sure employees are taken care of. We are family and we look after one another. Government paid holidays after 3 mo. of employment and a chance to move up the company if willing to work hard.

    Cons

    Team leaders need to learn not to micromanage so much. Others need to learn how to better communicate with their employees on their team and not be so critical.

    Advice to ManagementAdvice

    Overall a good Company. I would suggest training in proper etiquette for Team Leaders on speaking with their employees. Some are lacking.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Worst job I ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GC Services

    Pros

    A pay check
    That's about it

    Cons

    Trying to earning the pay check

    Advice to ManagementAdvice

    Stop watching youtube and do your jobs

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great group of people working at GC Services

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GC Services full-time (less than a year)

    Pros

    People - Fellow Employees were generally supportive in a changing environment.

    Cons

    Seemed to be a great deal of Office Politics. Instead of allowing the Teams to complete their required work, we were asked to report the work scheduled and completed on a daily basis. Too CONTROLLING....

    Advice to ManagementAdvice

    Let folks do their work correctly - leave out the micro-management....

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