GEICO Reviews

Pros

benefits, decent pay for the area of Polk County, most all of your coworkers are nice to work with, most of the supervisors were great to work for.

Cons

Unable to get off the phones to go to the restroom unless you were on break.
micro managment of every second of everyday. Hard to get time off. and god forbid you get sick and have to miss work.

Advice to Senior Management

Dont sweat the small stuff! Make the work areas more employee friendly. For a company that generates as much income as GEICO you could dress things up a little.

Pros

The benefits are great from the start.

Cons

They watch over you like a hawk

Advice to Senior Management

n/a

Pros

Very good benefits package, pay is not bad, and you do meet some great people. Also the training the period and staff at GEICO are very supportive, its a great place to learn when your just starting out.

Cons

Micro management at its finest. You have your bathroom breaks timed and you will be talked to about it if you use the bathroom more than 10 minutes a day. Which is quiet easy to do on a 10 hr shift. The goals for a customer service rep are grueling, you can "lose" and entire call just for not asking someone about paperless options....it doesn't matter that the other 50 components of the call was perfect. Impossible and ever changing goals also make promoting out of service impossible. All of that on top of abusive customers make this job intolerable.

Advice to Senior Management

Have call center goals set be people who actually work in a call center. Make your goals attainable and realistic. Publish the amount of time you use for bathroom breaks in the spirit of equality.

Pros

good benifefits for employees from profit sharing to health care

Cons

Draconian managment and standards very poor leadership at the initial supervisory method. As an auto damage adjuster clear standards were never stated. Estimates were never deemed appropriate, either too much in favor of the insured/claimant or too much in favor of the shop (whoever complained the loudest). Supervisors and management behave condesendingly to subordinates.

Pros

1) benefits are unbeatable
2) stability in terms of job

Cons

1) horrible workload management
2) morale down across the board
3) stating specifically the amount of work needed to be done to be proficient, only to give 3x more then that amount of work
4) pay not competitive with market

Advice to Senior Management

focus needs to be on quality over quantity, a better dispatch system for work allocation

Pros

Opportunities to move around certain parts of the country.

Cons

Extremely long hours for salaried (non-hourly) associates.

Pros

There is a strong positive culture. Individuals who get promoted to director or higher tend to be relatively competent. Profit sharing is a high percentage of salary, but it is variable and doesn't help if the actual salary is low.

Cons

The salary is pretty low compared to most other companies and the amount of time to rise through the ranks is incredibly long. There is no profit sharing for the first year and it takes 6 years!!! to vest.

Advice to Senior Management

The six sigma program needs to be strengthened and supported. The in-house black belts don't know what they are doing but there is no incentive for the few external belts to stay (no advancement potential and relatively low salary)

Pros

Salary and benefits, paid training, opportunities for advancement

Cons

The environment has become so negative! The workload for salaried associates is positively unrealistic. No way to get it all done. If you have a family, don't plan on spending any time with them. It's sad really- it used to be fun.

Advice to Senior Management

Realize that you cannot work people to death! Seriously- fix the issues! A system overhaul with one day of training? Managers who have no clue how to do the job of the people they supervise? Warren would faint if he knew what was happening at GEICO!

Pros

Growth and stability. Friendly people.

Cons

micromanagement. Feels like big brother is watching.

Advice to Senior Management

Give people autonomy

Pros

Complete benefits package
Multiple locations
Fair pay

Cons

Life work balance
Poor training for positions
Out of date systems platforms.