GEICO Reviews

Pros

Flexibility, competent management, fun environment, great benefits, good people, lots of perks, lots of room for avancement, a strong focus on results

Cons

low pay, odd time off policies, way too many eople have been there for way to long, unwillingness to change

Advice to Senior Management

Change PTO policy, hold people accountable, do not promote people that are not ready for the next level, set operational hours that make sense

Pros

Its a very fun work environment! I LOVE my team and supervisor. Its also has excellent benefits and profit sharing. Also, sups are always available to help (when they are not in a meeting).

Cons

Selling has gotten tougher with all the new changes for fraud prevention. Also, when we need to have a sup sign off on something and they are in a meeting, it really annoying trying to search for someone to help you

Advice to Senior Management

Please break up the management meetings so that way we dont have to search for someone since we need a sup so sign off on a lot of policies we sell.

Pros

The starting base pay is higher than a lot of jobs in the surrounding area and the added bonus of Profit Sharing every February puts extra cash in your pocket.

Cons

Repetitive sad calls. A large majority of your everyday calls will consist of consoling someone who's crying, upset, angry or all of the above.

Advice to Senior Management

Each associate is only as strong as the supervisor that leads them. If you want your team to display or enhance certain trait characteristics, lead by example.

Pros

The benefits are great and the people are wonderful to work with.

Cons

The only thing I don't like is the schedule and the long late hours

Pros

Top performers who meet education requirements are promoted. This is advised to every associate from day one.

Cons

If you are lazy and don't want to work for promotions, this is not the place to work. Promotions will not be handed to you because of your tenure. You have to come to work, do a good job, and meet certain educational requirements. If you do not want to work for a promotion, there are plenty of union jobs in the Buffalo area and they will take good care of you.

Advice to Senior Management

Take time to hire the right people.

Pros

Great benefits, and opportunity to advance if you are a hard worker. This is reliable work, the company will not be going out of business any time soon!

Cons

They are slow about firing or demoting incompetent people. There are alot of folks who are simply sitting around waiting for retirement, and not contributing anything.

Advice to Senior Management

In IT, you need to keep up. That being said, if you need to attract talent, consider allowing telecommuting. It's the norm in other IT companies, but GEICO is still holding on to its Insurance Industry roots, however the real growth in the past 10 years has been all about technology, and really embracing it will allow GEICO to be at the forefront.

Pros

Geico offers Presteige and Benefits

Cons

Lack of variety, stationary for long periods of time, breaks are too short.

Advice to Senior Management

Give the dispatchers more break time (5-10 more minutes) It will make a big difference in their performance.

Pros

The benefits are excellent, and are lower than most.

Cons

Upper management is a joke. I would like for them to sit in our position for two months and then seen how they feel. Supervisors give dumb coaching advice that makes no sense. The job is actually a sales job cramming down shops to people already yelling they don't want it. Better not have a life threatening situation because time off is hard to get. You have to fight for a doctor's appointment and then get reprimanded if your child is sick and you can't come in. If you can't do overtime it's a problem. Those that are parents are totally screwed. The company can't understand you are a parent and actually have a personal life. You are expected to answer every single call including calls from team members and not get behind. All claims supervisors are idiots and no idea what is going on with a claim, but want to give special coaching advice that has nothing to do with the claim and gets workers further behind. The company would rather deny than pay out in accidents, because it affects profit sharing. Go work for another carrier. Stay away from this one. They do NOT care about their employees. It's all about numbers and they do NOT care how they get them, even if they are screwing with their employees and customers. You don't need experience to be a supervisor. Only how to dictate how to keep numbers low.

Advice to Senior Management

Back off and learn your own job so you can better manage. Maybe if you actually read notes and didn't give special coaching advice to something you haven't looked into, we can actually do our job. Realize it's okay if a customer has to talk to voicemail. Sometimes it's faster since a lot of times they are just leaving a status update. That status update can save time since you want us to be caught up and be little robots all day. Quit lecturing us on how management can be caught up when they can work from home, because the rest of us can't.

Pros

- Great people
- Good workplace environment (comfortable)
- Opportunity to engage in a variety of projects and development opportunities
- Ability to interact with upper management
- Onsite learning opportunities from local university to complete "core" business coursework

Cons

- No clearly deliniation between pay grades
- Unclear communication on how to move to the next level
- Many projects are set-back with slow-downs in other departments, this makes it difficult to get a lot accomplished
- Associates generally dissatisfied with management, benefits and vacation allocation which drives many to look at other companies

Advice to Senior Management

A better appreciation of employees should be one of Geico's primary focuses.

Pros

Profit sharing and benefits package are great and probably what keeps many people here. Opportunities for new positions and promotions abound if you are a hard worker and consistent performer.

Cons

A lot of the rules are antiquated reduce departments abilities to change without going through 25 unnecessary hoops. More and more work is piled on without an adjustment in expectations for results.

Advice to Senior Management

Pay more attention to associate needs rather than just the numbers. You have a group of loyal people who, if taken care of a little more, would far exceed your expectations.