GEICO Reviews

Updated September 16, 2014
Updated September 16, 2014
828 Reviews
3.1
828 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
GEICO Chairman and CEO Olza (Tony) Nicely
Olza (Tony) Nicely
583 Ratings

Review Highlights

Pros
  • The benefits are very good with the best thing being the profit sharing (in 180 reviews)

  • Great benefits that start on day 75 (medical/dental/vision/life) (in 84 reviews)


Cons
  • Outdated claims systems and equipment, only reasoning that is given is "low cost provider" (in 23 reviews)

  • Had a long commute to the city where the call center was located (in 47 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    GEICO is a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Service Representative  in  Dallas, TX
    Current Employee - Claims Service Representative in Dallas, TX

    I have been working at GEICO full-time for more than 3 years

    Pros

    Great benefits and job training. GEICO believes in promoting internally.

    Cons

    Salary is lower than average compared to similar companies. You have to rank high to be considered for a promotion. This is fair for most departments but the metric system that is used to rank employees for some departments are not fairly calculated.

    Advice to ManagementAdvice

    Consider a salary increase for some departments. Consider revamping the metrics for some departments.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Its what you make of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Service Representative II
    Current Employee - Claims Service Representative II

    I have been working at GEICO full-time for more than 3 years

    Pros

    Opportunity for advancement, steady pay check, benefits are pretty good, promotional opportunities

    Cons

    Micro-management, unrealistic metrics management always changing their minds on how they want things completed usually with little or no notice until you are reprimanded for it and their response for it is well we sent out a email about. Well when am i suppose to read your email when on average I handle anywhere between 50-75 inbound and outbound calls a day giving excuses for other adjusters that are not returning their calls because they are too busy eating or gossiping in a break or the caller that when they don't like the answer even though it is correct and legal decision ( example pending a liability decision until you have the chance to speak with your insured i mean geez you just reported the claim I haven't even had a chance to get their facts of the accident yet before you want me to just write you a 35,000 dollar check for your 1999 Toyota Camry with 300,000 miles on it )

    Advice to ManagementAdvice

    Stop putting so much weight on JD Power surveys and let adjusters do their jobs that's what you pay us for. Revamp your metric system the grading scale is 1-5 how can I score 4/5 in one metric and be rated a 1 where that same 4/5 rating in another metric I am over a 3.5 doesn't make any scene

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Constant demands, good rewards.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Service Representative  in  Tucson, AZ
    Current Employee - Claims Service Representative in Tucson, AZ

    I have been working at GEICO full-time for more than a year

    Pros

    Tons of opportunity for advancement, and great pay throughout the claims department at any level. Immediate supervisors are hit-or-miss, but most genuinely care and try to go above and beyond for you.

    Cons

    The crappy constant demands of customers and your supervisors will have you leaving work drained and ready to quit, like literally every day. The work is constant and the rules for making sure you're doing it right are constantly changing. They are very inflexible and if you're providing for a family, they are NOT a family friendly company. Also, if you don't mind being micromanaged down to every last little thing you do, this wouldn't be a bad place for you.

    Advice to ManagementAdvice

    Stop the constant changes that have no bearing on how claims are actually handled; maybe run it by the people actually doing the work. The dependability standards need to be re-worked for the modern world, where most families have two people working.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Great at first

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GEICO

    Pros

    Great pay and benefits and training

    Cons

    You can work really hard and get great stats and still never be promoted

  6.  

    Lots of great opportunities to invest in yourself, both financially and professionally.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Insurance Agent  in  Coralville, IA
    Former Employee - Licensed Insurance Agent in Coralville, IA

    I worked at GEICO full-time for more than 5 years

    Pros

    Benefits are excellent, profit charing is consistent. Corporate culture is enjoyable. Company constantly aiming for growth in every office and department.

    Cons

    Easy for tenured agents to get passed up by new hires. Primarily a customer service phone job - taking back-to-back calls all day can wear you down.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Geico

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Macon, GA
    Former Employee - Customer Service Representative in Macon, GA

    I worked at GEICO full-time for more than a year

    Pros

    Good company atmosphere ...a lot of food

    Cons

    Pay is not where it should be for what you have to deal with...I've heard numerous people complain about promotions .

    Advice to ManagementAdvice

    There are a lot of qualified people from within that are overlooked for promotions/mgmt programs because of brown nosing

    Neutral Outlook
  8. 1 person found this helpful  

    As a recent college grad I am making very good money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Lakeland, FL
    Current Employee - Customer Service Representative in Lakeland, FL

    I have been working at GEICO full-time for more than a year

    Pros

    Great opportunities for promotions and raises if you are a hard worker. Great pay.

    Cons

    If you don't like being a total workaholic and never having a home life, it can be a very hard place to advance and earn raises. The metrics system has become far too rigid and allows for little to no error, which is unrealistic, and which makes it difficult to earn raises.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Moderate expectations of employees with opportunities to excel with an outstanding work ethic and creative ideas.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Modeling Analyst II  in  Chevy Chase, MD
    Current Employee - Product Modeling Analyst II in Chevy Chase, MD

    I have been working at GEICO full-time for less than a year

    Pros

    Decent health care, good profit sharing, and OK time off, good sick and personal time policies. Lots of opportunities to learn and move within the company.

    Cons

    Pay is not spectacular, building is old and crappy, dress code is outdated for analysts, and a number of your coworkers will be pretty dumb.

    Advice to ManagementAdvice

    Improve the cons above.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    It was very fulfilling and rewarding to work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Java Developer  in  Baltimore, MD
    Former Employee - Java Developer in Baltimore, MD

    I worked at GEICO as a contractor for less than a year

    Pros

    The work environment was great, as were the people. There were numerous opportunities for personal growth and that's a big plus.

    Cons

    Not enough company perks or incentives.

    Advice to ManagementAdvice

    Offer more activities for workers to take part in to promote interaction between each other.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Solid position but high turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Service Representative  in  Fredericksburg, VA
    Current Employee - Claims Service Representative in Fredericksburg, VA

    I have been working at GEICO full-time for more than 3 years

    Pros

    Where I live, there are very few companies offering entry-level positions with comparable pay and benefits. There is plenty of room for advancement, tuition reimbursement, and profit sharing.

    Cons

    Typical call center environment. Many people aren't cut out for this type of work and thus burn out quickly, leading to high turnover. As a result, call volumes tend to remain high and it can be taxing not having a moment between calls to decompress. This is my experience with claims, as the caller will likely be more stressed out than usual, but I imagine it is similar in other phone positions at the company.

    Advice to ManagementAdvice

    Staff more adequately for evening shifts. Call volume spikes significantly when most teams leave at 4:30 and continue to rise as other teams drop off. Wouldn't hurt to have a bit more people taking calls at that time.

    Recommends
    Positive Outlook
    Approves of CEO

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