GEICO

  www.geico.com
  www.geico.com

GEICO Reviews

Updated November 20, 2014
Updated November 20, 2014
883 Reviews
3.1
883 Reviews
Rating Trends

Recommend to a friend
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GEICO Chairman and CEO Olza (Tony) Nicely
Olza (Tony) Nicely
614 Ratings

Review Highlights

Pros
  • the company offers a profit sharing plan which is the main driver to employee retention (in 197 reviews)

  • Great benefits that start on day 75 (medical/dental/vision/life) (in 99 reviews)


Cons
  • Outdated claims systems and equipment, only reasoning that is given is "low cost provider" (in 26 reviews)

  • When originally hired shift made for difficult work life balance (in 25 reviews)

More Highlights

Employee Reviews

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  1.  

    Claims Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TCR1 in Houston, TX
    Former Employee - TCR1 in Houston, TX

    I worked at GEICO full-time

    Pros

    Challenging job day after day, stability, meeting Warren Buffet and Rick Perry, covered parking (if not already taken)

    Cons

    You may think the pay is good, then you experience what you have to do to get it. The job is literally like washing your car in the rain. Managers micro manage you and no one seems to have consistency in what the process is for handling claims, approaching your diary, customer service philosophy. The company is growing way too fast and needs to slow growth to provide the excellent service they seek and not break the backs of their employees. Many adjusters quit and just left notes during lunch time on their manager's desk, resigned, and/or stay on waiting for something better from another employer. Worst thing is that when someone quits their claims get absorbed across the floor, and the probably weren't doing the best job when they came to the conclusion they were going to quit, and this equals more work for you. If the above does not bother you this should; unless you take off 3 or more days your claims are not put on hold. This means you will continue to have work pile on when you are sick or out of the office and it is equivalent to be punished for taking time off. Beware this employer.

    Advice to ManagementAdvice

    Treat your employees like people, we have families and work life balance is not a dirty phrase. Stop promoting tools as supervisors. The supervisors oftentimes have no people skills and just excelled at performing the job, but this does not equate to managing people. Up the pay to $50K starting for TCR1, $41K is not enough to keep people around that know better is out there. Stop bragging about profit sharing, a modest $3000 max yearly bonus (if the company hits it's goals). This bonus is nothing special and nothing to brag about to those that know better; my last employer paid better and had bonus of $2K potentially to top ten performers monthly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Don't work here unless you like being treated like a slave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - GEICO Sales Representative in Woodbury, NY
    Current Employee - GEICO Sales Representative in Woodbury, NY

    I have been working at GEICO full-time (more than an year)

    Pros

    Profit sharing,
    These people love to eat-if that's your thing

    Cons

    -Constant changes, including your schedule, your position, your hours and they don't care if it impacts the rest of your life in a negative way.
    -Mediocre pay
    -micro managing
    -stress

    Advice to ManagementAdvice

    Instead of spending a billion plus $ on advertising, cut down (the commercials are overwhelmingly annoying and repetitive) and pay your employees more so turnover isn't so high

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    My experience as a GEICO - Auto Damage Field Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Damage Field Adjuster in San Francisco, CA
    Former Employee - Auto Damage Field Adjuster in San Francisco, CA

    I worked at GEICO full-time (more than 3 years)

    Pros

    Learned quickly how to manage my schedule. Most body shops are easy to work with, great contacts and relationships.
    Supervisors are great in helping out but upper management have no idea how to keep up with the growing demand of customers. Supposedly one of the fastest growing insurance companies out there but can not retain their employees.
    3 month vigorous training.

    Cons

    Way over worked and under paid.
    They expect you to see 7-10 claims a day, call all pending and new customers, update rental, and call vendors to negotiate parts pricing. Any overtime must be requested by email and then approved, even though they know that there is well more work than one person can handler per day.
    They spend over $900 million a year on marketing which has done a great job to grow the company to where it is now.
    Unfortunately, with increased growth and demand comes needed support that has not been addressed. If they invested more into fair wages for their employees then I'm sure there would be a lot more loyalty. I know for a fact that other insurance companies start out at close to $18,000 more than GEICO.

    Advice to ManagementAdvice

    The cost to gain customers should have a reaction to support those customers by adding more employees and a more competitive wage.
    If you call your employees "GEICO family" then treat them as such. Invest in them, they are giving their all and are investing their lives.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Robotic and monotonous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Insurance Agent in Woodbury, NY
    Former Employee - Licensed Insurance Agent in Woodbury, NY

    I worked at GEICO full-time (more than 3 years)

    Pros

    The only positives that came from working at geico are the people you work with and the annual profit sharing.

    Cons

    Everything else is a con.
    Poor supervision.
    Incompetent upper management.
    The building and facilities haven't been updated since the 60's minus a few new water fountains.
    Goals are a joke.
    Bonus structure is a joke.
    If you like being a robot and a number and hearing a beep everytime you want to take a breather then this job is for you.
    I've never worked for a worse company.

    Oh and FYI because someone has a degree it doesn't make them good at being a sales supervisor. The management development program is also another joke. All in all. If you enjoy your life now don't ever apply at geico.

    Advice to ManagementAdvice

    Be human. Lower expectations and let agents be themselves. No one takes a call center job serious.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Sucked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at GEICO

    Pros

    Nothing at all point blank

    Cons

    Everything. It's basically a concentration camp.

    Advice to ManagementAdvice

    Change everything....u know a company is hell to work when they constantly have to advertise their job openings on the radio.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales Agent in Pittsburgh, PA
    Former Employee - Insurance Sales Agent in Pittsburgh, PA

    I worked at GEICO full-time (more than an year)

    Pros

    Insane amount of leads and call-ins

    Cons

    No recognition for hard work or productivity. Only focused on 'first call closure'

    Advice to ManagementAdvice

    Learn how to effectively and constructively manage. Treat employees with respect and recognize those who work hard and produce numbers-not just first call closures.

    No opinion of CEO
  8. 1 person found this helpful  

    STRESSFULL JOB

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Macon, GA
    Former Employee - Customer Service Representative in Macon, GA

    I worked at GEICO full-time (more than 3 years)

    Pros

    The company pays you well.

    Cons

    The company did not care about the employees.The company pays you well but they stress you out so much that your health declines and you can not enjoy it

    Advice to ManagementAdvice

    Management care about you as long as you put the numbers on the board and doing a good job but the care less about life circumstances that may cause you to stumble for instance, your mom died or you were just diagnosed with Lupus or MS.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in New York, NY
    Former Employee - Sales Representative in New York, NY

    I worked at GEICO as an intern (less than an year)

    Pros

    During my short stay, I did acquire a lot of information in a corporate environment I have ye to be a part of considering it was my first internship experience.

    Cons

    The office culture was not very lively and as a young intern it was not a place to be able to speak you opinions to higher management.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    doesn't care about interns

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Chevy Chase, MD
    Former Employee - Intern in Chevy Chase, MD

    I worked at GEICO as an intern (less than an year)

    Pros

    High pay, low responsibility, you can enter in the morning knowing that you don't have to do anything especially mentally taxing

    Cons

    don't learn anything of real value, employees unprofessional and joke around too much, employees put all their grunt work on you

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Could always be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Liability Claims Representative in Dallas, TX
    Current Employee - Liability Claims Representative in Dallas, TX

    I have been working at GEICO full-time (more than an year)

    Pros

    Somewhat competitive salaries,
    Great people to work with,
    Supportive supervisory teams,
    Tuition assistance for undergraduate students

    Cons

    Parking (A large population of employees are having to park off-site and either walk or shuttle to and from the building),
    Several supporting departments are understaffed and tend to delegate more onto those busy with his or own responsibilities rather than increasing staffing levels in other internal business units, tuition assistance not available for graduate students
    Company tends to make staff work harder rather than smarter (redundancy in processes and procedures)

    Advice to ManagementAdvice

    Company prides itself on being a low-cost provider and it shows with lack of implementing new processes or further structure to help alleviate some of the workload across several business units.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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