GENEX Services

  www.genexservices.com
  www.genexservices.com

GENEX Services Reviews

Updated October 24, 2014
Updated October 24, 2014
73 Reviews
2.0
73 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Peter C. Madeja
44 Ratings

Review Highlights

Pros
  • I also was able to work from home and manage my own time as needed to complete my work (in 16 reviews)

  • Flexible hours, independence, work from home (in 3 reviews)


Cons
  • Tedious, repetitive paperwork, and micromanagement have made the case managers miserable (in 15 reviews)

  • Poor work life balance- many days you are on the road all day and you are up all night and weekends to keep up with billing and reports (in 6 reviews)

More Highlights

Employee Reviews

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  1.  

    Medical Case Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GENEX Services

    Pros

    Autonomy, flexibility, work from home, great leadership, ability to work independently with customers and patients to really make a difference!

    Cons

    Documentation is challenging (as it is with most RN jobs)

    Advice to ManagementAdvice

    We need more positive feedback from corporate level.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Challenging work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Field Case Manager
    Current Employee - RN Field Case Manager

    I have been working at GENEX Services full-time (more than 8 years)

    Pros

    Flexible hours, independence, work from home

    Cons

    Push for billing, not enough vacation time, long hours to meet goals.

    Advice to ManagementAdvice

    Upper management has no idea what the "little people " are doing.

    Neutral Outlook
    No opinion of CEO
  3.  

    The push for billing hours is unethical.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Case Manager in Charlottesville, VA
    Former Employee - Field Case Manager in Charlottesville, VA

    I worked at GENEX Services full-time (more than an year)

    Pros

    Remote work, work itself is very satsifying as a nurse case manager.

    Cons

    Constant push for billing more hours (unnecessary letters, overuse of onsight appt staffing) and even hours amended by the manager after submission by the CM to maximize the billed time is inappropriate, at best. No orientation or education provided (4 hours to learn the computer was it).

    Advice to ManagementAdvice

    CMs strive to make healthcare affordable and efficient but the bonus structure encourages overbilling, all while trying to minimize healthcare costs. The cost for CM care is also a factor for the WC companies and should also be used wisely.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    I enjoyed working LTD files for this company and conducting file reviews, as well as meeting with providers and insureds

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dedicated Disability RN Case Manager in Tampa, FL
    Former Employee - Dedicated Disability RN Case Manager in Tampa, FL

    I worked at GENEX Services full-time (more than 3 years)

    Pros

    During my first 3 1/2 years at Genex, I had the best supervisor who was the company's branch manager at that time. I did a lot of traveling throughout FL, as well as to locations in Maine, NY and TN to conduct file reviews. It was a fun place to work. I also was able to work from home and manage my own time as needed to complete my work.

    Cons

    After my supervisor left the company for her own issues of dissatisfaction, my position changed dramatically. My position as a dedicated case manager (for UnumProvident Insurance) for disability/LTD claims did not require documentation of billable hours; however, the new branch manager attempted to penalize me for not meeting billable hours during this period. HR was very helpful in straightening this out on my behalf.

    Advice to ManagementAdvice

    An employee (EE) should be promoted based on time with the company, contributions to the team and qualifications/experience, whether directly or indirectly related to the position. EEs should receive substantial training to meet their needs to fulfill job duties. As for time-off policies, an EE should have the time accrued or will have the time accrued at time requested off. Major holidays should be alternated between employees and there should be appropriate coverage at all times.

    Recommends
  6.  

    Burned out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GENEX Services

    Pros

    Working remotely, personal reward of being a case manager, free CEU's, nice coworkers

    Cons

    Poor management model with primary focus of billing; lots of unnecessary micromanagement; poor benefit package (should not be labeled as competitive when advertised) - limited PTO (also difficulty using PTO as you are asked to be productive on your days off). High turnover of staff; limited room for progressional growth; no true educational support outside of CEU's. poor bonus structure with unrealistic expectations; extremely low morale; poor administrative support; antiquated slow case management system (you can tell by the way it's structured that they don't utilize the suggestions of staff on improvement)

    Advice to ManagementAdvice

    Revamp your system you can catch way more bees with honey. At the very least pretend you care about your staff

  7.  

    threw in the towel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FCM
    Former Employee - FCM

    I worked at GENEX Services full-time (more than 3 years)

    Pros

    none that come to mind

    Cons

    pressure to bill. High case loads. Micromanagement. Sales people and admin staff are valued more than the nurses. Sales people agree to "deals" for customers that make it impossible for nurses to perform case management.

    Advice to ManagementAdvice

    learn from the lawsuit, and from all of the experiences nurses who are leaving the company. Stop all of the unpaid overtime. Treat the nurses with respect. Stop the micromanagement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    IT department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Wayne, PA
    Current Employee - Software Engineer in Wayne, PA

    I have been working at GENEX Services full-time (more than 5 years)

    Pros

    Nothing good to say about this company. Usless company . Management does not understand

    Cons

    Lots of micromanagement . Lots of egos . Lots of politics . Lots of Backbiting

    Advice to ManagementAdvice

    Treat emplyee as an asset

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Good job out of law school

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GENEX Services

    Pros

    Good training with lots of hands on experience.

    Cons

    Lots of travel and limited bonus structure.

  10.  

    Micromanaging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Field Case Manager
    Current Employee - RN Field Case Manager

    I have been working at GENEX Services

    Pros

    Supportive office staff and local leadership.

    Cons

    Demanding timelines for required documentation is almost impossible to achieve. The bottom line is the dollar not the employees. The atmosphere is very negative and morale is low.

    Advice to ManagementAdvice

    Respect your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    More cons, than pros

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Field Case Manager
    Current Employee - RN Field Case Manager

    I have been working at GENEX Services full-time (more than an year)

    Pros

    Being able to work from home and have some control over your own schedule is the best benefit of this job

    Cons

    Benefits are expensive and leave a lot to be desired
    Micromanagement from supervisors requesting more billable hours on threshold days
    Billable hours is the bottom line and more and more is expected
    Threatening emails from the supervisors/managers on your billed time "gets old" quickly
    Poor training for field case managers consisting of riding around for a week with an experienced FCM and then you get your own case load
    Poor work life balance- many days you are on the road all day and you are up all night and weekends to keep up with billing and reports
    Computers system is lousy and slow

    Advice to ManagementAdvice

    Pay attention to your employees and engage them in discussions to improve the culture and practices of this company, many would be willing to hang on and iron out the issues, if this continues I don't see a profitable future for this company

    Doesn't Recommend
    Negative Outlook

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