0% of the CEO
Pros – Gaining knowledge of nutrition and supplements. Helping customers make healthier decisions.
Cons – RSD's and higher-ups always complaining about KPI's (key point indicators). They only want you to sell certain items (multivitamins, etc.), but would never admit it. This creates bad customer service when the associate pressures items on customers, and creates stress for the associate.
Advice to Senior Management – Get rid of KPI's, and focus only on the customer's needs.
Yes, I would recommend this company to a friend
5 people found this helpful
Pros – The pay is competitive. The customer flow is non-stressful, and apparently the margin is good. There are some well meaning co-managers.
Cons – My RSD has little time for his managers, and has, so far, offered nothing but negative reinforcement. "You had BETTER do......" was heard several times during a bi-annual meeting. (not so subtle threats?). You are expected to sell exactly what the company wants you to sell, and you and your part timers are expected to work alone at the store. You are given stated requirements for staffing, that are impossible to meet. You give a part timer a key to the business after minimal training, offer them commission, and then constantly badger them to sell things that they won't get commission on!
Advice to Senior Management – Training. Training. Especially for upper management. Teach them how to have fun, and try at least a little positivity. Also, the "KPI's" are the only way you motivate your staff/ constantly holding the threat of losing their jobs over their heads. You won't have happy, motivated staff, this way, if you ask me.
No, I would not recommend this company to a friend
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