GNC Reviews

Updated July 27, 2015
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Michael Archbold
93 Ratings

Pros
  • Learn a lot about nutrition ans supplements (in 28 reviews)

  • You get a good employee discount (in 49 reviews)

Cons
  • Nearly impractical weekly sales goals with no incentive to reach them other than avoiding a write-up (in 54 reviews)

  • upper management who are managers with no people skills what so ever (in 46 reviews)

More Pros and Cons

734 Employee Reviews

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  1. Helpful (3)

    Avoid this company.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager, Assistant Manager and Sales Associate in Scottsdale, AZ
    Former Employee - Manager, Assistant Manager and Sales Associate in Scottsdale, AZ

    I worked at GNC

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Love the variety of people one meets in retail setting. Met many good friends here. Passion for sports nutritional supplements (albeit many of questionable quality). passion for vitamins, herbs, other supplements. You enjoy discussing exercise, health, alternative medicine, losing weight. there is an employee discount, considered by some as substantial (bear in mind many items are overpriced, so the employee discount only becomes valuable when you apply sales or clearance prices too.) If you love sales (believe it or not - most people dont know this - it is heavily commission driven). do as you are told (not allowed to voice opinion) and meet all sales goals, you might get quick advance to manager position, assuming a store is near your area; otherwise you might have to relocate if you want terribly that manager position. Despite the numerous negatives about the company, and if you can balance the heavy toll of daily, weekly, monthly, yearly (and by the way, some goals are hourly!! - believe it!) goals for sales; and maintain some compassion and empathy towards your clients, you will be able to help people, who will be very grateful and will become regular customers and loyal friends. For those of a more liberal mindset, there is not a strict hiring procedure, so ultimately you have choices to make after hire: you can stand out by performing well, and be one of the few who receive hard fought praise; or, you could skate by, because the job could be viewed as easy if you would rather be a low performer. If you are prone to addictions, working here might help - might. Knew someone who managed to kick his alcoholism, because of 2 reasons: learning about, and the money spent on supplements steered him away from drinking and into the gym.

    Cons

    horrible treatment from management, generally from regional sales director (rsd) and above. especially bad is the aloofness, arrogance and general lack of compassion and empathy (the very qualities you need in treating your own customers) that corporate management has for store employees. i have see many good to great people, sales persons, employees fired for pointless reasons, because they make mistakes (ethical and procedural) from the pressure. even if the company has had a logical reason to dismiss someone, they use very harsh tactics to extract information from them, squeezing confessions out of them, then terminating these good people, now with a black mark against their time at the company, during which they gave their all. One manager was summarily dismissed (terminated) while at a regional meeting just for voicing a complaint! No matter what these people did , most of them deserve second chances - at least! every day they came to work, they were giving the company a second chance! if you only knew....i wish i could tell you more...

    Advice to Management

    1/ apologize to employees, current and former. 2/offer to rehire all terminated employees and reach out to those who have left 3/offer letters of commendation for all former employees for their work done, and special recognition for sales leaders, dont throw them out like trash.


  2. Helpful (2)

    Clean, sell, serve, promote, unload, restock, and educate.............all on a minimum wage salary! JOIN TODAY!!!!!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Salesperson in New York, NY
    Former Employee - Retail Salesperson in New York, NY

    I worked at GNC

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Minimum freedom to make commission sales(avg $1 a transaction).

    Cons

    You will do the work of Barristers, package shipping/handling, laborers, and lost prevention inventory; all while having daily sales requirements that restrict(if not completely destroy) your opportunity to make extra cash through commission sales, and inconsistent shift scheduling; all on a 7.15 an hour pay BEFORE TAXES!!! If you are into working out, and want to abuse the 30% employee discount(which is STILL not cheaper than ordering over the internet) then go ahead. ABSOLUTELY EVERYONE ELSE; STAY AWAY!!!!!

    Advice to Management

    COMPLETELY change your focus from 70 DOLLAR PILLS, to a more wholesale demographic. Half of your own products don't even need to exist! Focus on the wholesale value of products instead of the "full package", expensive ones(which don't even work as promised).


  3. Helpful (4)

    Really???????

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SSM in Tacoma, WA
    Current Employee - SSM in Tacoma, WA

    I have been working at GNC

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great RSD Leadership! He does not transfer down ALL of the BS. He tries to protect his people as much as he can in an environment that has nothing to do with reality.

    Cons

    KPI! This company has fallen in love with meaningless sales goals. They threaten termination over the percentages of how the dollars are achieved not rather or not they are achieved. As a result EVERY manager (myself included) drives down a stores overall profitabilty by not selling certain items that do not fit within what the company considers "important".

    Advice to Management

    A buck is a buck! Focus only on growing our business and not on the percentages of that business. My store could do $500 more per week in sales if I were not actively persuading customers not to buy certain items that ruin these "percentages". Rsd's know this but turn a blind eye. Heck even the DVP told me personally not to sell high priced, high margin items that ruin KPI! We turn down sales in order to make percentages. Unreal!


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  5. Helpful (1)

    Not Worth Your Time, Run to Burger King Instead ( I'm serious)

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at GNC

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    - discount on products ( although if you shop around just a little you can still find better deals) - product knowledge

    Cons

    - HORRIBLE COMPENSATION- you are expected to open, close, work alone, stock and restock, and be responsible for numbers all on a minimum wage salary with some crap commissions. For a part time, minimum wage employee i shouldn't have to drive across town at night to deliver the deposit to the bank. Its dangerous, its foolish ( honestly what is stopping me from stealing) and its not worth the headache. And if you have a low volume store (i.e mine which is in a dying mall, where all the shops are leaving) your opportunity to make commissions is nonexistent. - THEY PUSH FOR YOU TO SELL GNC PRODUCTS THAT YOU DONT GET A COMMISSION ON- How can a company expect their employees to sell products that they don't give commission on. Its almost insulting that we are forced to push products that offer no value to the individual sales associate. - ONE PERSON WORKS AT A TIME- Most stores have only a few associates, so your working by yourself. VERY BORING

    Advice to Management

    Please Compensate your employees more. 7.25 an hour is not enough for the work that we have to do. Hourly associates should not have to have so many responsibilities, I think GNC would be stronger is they created an assistant manager position, which was responsible for opening, closing and numbers. GNC could be a great place to work if the employees felt like they are valued. Its sad to say, but the only thing GNC motivates be to do is look for another job.


  6. Helpful (1)

    Poor Career Choice

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Cottonwood, AZ
    Former Employee - Sales Associate in Cottonwood, AZ

    I worked at GNC

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Only pro of working for the company is the Employee discount. The job allows you to beome familiar with various health products

    Cons

    Poor communication between associates and management, zero open door policy, lack of advancement oppurtunities, all sales associates are only hired as part time employess, job pays minumum wage. No health care coverage.

    Advice to Management

    I would suggest all management pushes for employee hours, a open door policy would make for a comfortable work enviroment.


  7. Helpful (2)

    Don't get your hopes up.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Jacksonville, FL
    Former Employee - Store Manager in Jacksonville, FL

    I worked at GNC

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    It has a decent discount, and at the manager level your hours are largely whatever you want as long as you follow the guidelines. Typically you're able to connect with the customer base, which makes it semi-enjoyable.

    Cons

    Unrealistic goals, which also constantly change (even between individual stores!). Uneven implementation of policy. The worst payrate and compensation I've seen, period. Not enough accountability placed on management between DVP and RSD level, as it all trickles down to us with no repercussions on them. Marketing and promo changes among the worst in the business. Hours given for staff absolute minimum.

    Advice to Management

    Be more transparent with your staff at the store level. By the time company initiatives make it to the store level, they've been filtered through so many viewpoints that you could go from division to division and region to region and see completely different goals and expectations.


  8. Helpful (6)

    Thankless, hypercritical and hostile work environment.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Pittsburgh, PA
    Current Employee - Store Manager in Pittsburgh, PA

    I have been working at GNC

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    You have the opportunity to offer customers the products that can change their lives for the better. You have the chance to build relationships with the folks you meet.

    Cons

    Deplorable senior management beginning at the Supervising Store Manager (SSM) level to the Divisional Vice President for region 32. Zero direction from management above the store manager level, and intense ridicule, criticism, passive aggressiveness, and favoritism among the SSM, RSD, and DVP group. Scapegoating of SSM responsibility on to store managers. "Do as I say, not as I do." mentality. I completely agree with individual's post from February 29, 2012 entitled "Roller Coaster".

    Advice to Management

    Take responsibility for you own actions. Do not wait until the very last minute and expect flawless execution of a initiative. Treat your employees with respect and recognize them when they are doing a good job, and guide them when they are in need of help.


  9. Helpful (5)

    Money comes first, employees come last.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Hot Springs, AR
    Current Employee - Sales Associate in Hot Springs, AR

    I have been working at GNC

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Work is physically easy. Store manager was incredibly understanding of my personal issues and easy to talk to.I'm sure he is the only manager like this in this company.

    Cons

    Seeing as GNC is only about making a profit and nothing else. They tend to hire the most minimal amount of employees they can for each store and only have one employee work at a time. Since, every employee has a life and responsibilities outside of the store be granted time off or being able to get another employee to cover for you in case an emergency is pretty hard to do if at all. Plus, pay is good seeing as how you comfortable putting your job up for risk because the biggest part of your job is selling certain GNC products but you don't get commission on them instead you paid more to sell third party products that count against your sells and make your numbers low. Not to mention the constant threats of being written up or losing your job that come whether or not your doing well at your job, how very motivational. Not to mention the fact that they establish how good you are at sells by the percentage of number of customer to the number of specific products being sold.. Which, means that if you have people coming in to get and energy drink and there's nothing you can do convince to buy something you have got to sell because you can't change anybody's caffeine addiction. Well...your screwed.

    Advice to Management

    The turn over rate for this company is extremely for a reason. The fire employees just to hire someone else to wait for the same thing to happen to them Instead of just going with it start changing some things to make an employee actually want to work for GNC as career and not a job they are putting up with until they lose it do to the fact no one can constantly keep up with the impossibly high standards for sells. GNC should also be more understanding to their employees and realize that maybe threatening employees a loss of their job isn't the best way to motivate them. I have seen a lot of employees quit just to get a "more stable" job. Corporate will also have different types of competitions between stores to reach a certain goal. It's always competition. It's never do the best you can it's do better then someone else. They never seem to understand how different store have different circumstances so a realistic goal for one store may be completely absurd for another because certain store may have a higher customer count, more stock of a certain product exc. so having competitions of which store can sell the most of the specific product is extremely unreasonable . Managers will even do it to motivate you, "You should be able to make this goal because this employee in a store 85 miles away was able to do to." Not to mention upper management is completely unconcerned with the employees well-being, as long as enough profit is made and goals are met they couldn't less what hell you through to do it.


  10. Helpful (3)

    Paid to decieve customers.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Greenville, SC
    Former Employee - Sales Representative in Greenville, SC

    I worked at GNC

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Well, you can get supplements for 20% off always.

    Cons

    They want you to lie to customers. Rude employee base.

    Advice to Management

    Ever heard of morals or ethics? Get some.


  11. Helpful (5)

    Extremely Unprofessional and Horrible management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Tampa, FL
    Former Employee - Sales Associate in Tampa, FL

    I worked at GNC full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Employee Discount, valuable product knowledge, ok training, and overall easy job.

    Cons

    Numbers are everything. High pressure sales, under compensated and under appreciative of employees. Store managers are unprofessional and rude. Lots of work for little pay.

    Advice to Management

    Recognize the hard work that your employees are doing, maybe that would decrease turnover rate.



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