GNC Reviews

Updated August 27, 2014
Updated August 27, 2014
475 Reviews

2.8
475 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
GNC CEO Joe Fortunato
Joe Fortunato
200 Ratings

Review Highlights

Pros
  • You learn a lot about the body and health as you go and the place was ran really well (in 26 reviews)

  • Employee discount of 20%, employees are able to work different shifts/have days off for appointments (in 41 reviews)


Cons
  • sales goals pressures along with pressures for maintaining normal retail operations (in 42 reviews)

  • They only pay minimum wage and expect you to be an expert in vitamins (in 36 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    gnc is a challenge

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GNC

    Pros

    i loved my co workers

    Cons

    managment keep on chaning cutting down on hours

  2.  

    Low Pay, High Pressure Sales position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at GNC full-time for more than a year

    Pros

    The only thing I found positive was that fellow employees were basically friendly--unless you stepped on their sales. Training program was decent, but should have been far more comprehensive, especially for associates without any experience in supplements.

    Cons

    The sales quotas/expectations were far too unrealistic, and forced associates to sell unnecessary products to customers. Too much of a threatening environment: my regional sales director daily broadcast sales figures for all associates in his region, highlighting under-performers, with statements such as "need to achieve x percent to keep their job". Very stressful. High turnover. Not recommended.

    Advice to ManagementAdvice

    Cut the sales quotas!! You're forcing associates to sell customers products they may not need, and may be potentially harmful, all to pad your bottom line.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Significant down time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Davis, CA
    Former Employee - Sales Associate in Davis, CA

    I worked at GNC full-time for more than 3 years

    Pros

    A lot of down time, simple work, nothing too complicated, gives you a good sense of nutrition products. Most managers are fairly laid back. Some commission.

    Cons

    Base pay is low. Very corporate in the "c word" sense. Hourly employees are not respected much by company executives and there is some sense that you are expected to be a robot when dealing with customers.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Vitamin Nazis, pushing worthless candies, and young ignorant managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Cleveland, OH
    Current Employee - Sales Associate in Cleveland, OH

    I have been working at GNC part-time for more than a year

    Pros

    Commission plus hourly
    Free products
    Looks good on a resume

    Cons

    Pushing vitamin packs that have half doses of everything and are ridiculously expensive, also thinking that every customer needs a vitapak.
    Pushing twenty dollar candies that have half an efficient potency and quality is probably lacking as well.
    Ignorant managers that have fetishes of power, like putting another person in a crappy schedule just to show that they are the boss and usually not for any reason at all.

    Advice to ManagementAdvice

    Stop pushing terrible products that people don't want, normally an associate will play the game to ignore customers that aren't buying products that go toward sales goals.

  6.  

    A definite eye opener to how companies with this internal structure run.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - GNC Store Manager  in  Collierville, TN
    Former Employee - GNC Store Manager in Collierville, TN

    I worked at GNC for less than a year

    Pros

    The benefits, in particular the various medical coverages. The price for coverage was very reasonable and allowed for several different options when seeking treatment.

    Cons

    The disconnect between upper management to the individual store managers made completing most tasks sent by corporate virtually impossible in the time frame they set. There was basically no support structure for store managers from higher management, which in turn made it extremely difficult to delegate and inform your employees tasks that needed to be completed.

    Advice to ManagementAdvice

    There needs to be some sort of SSM rover position that sole responsibility would be to travel to different stores within his/her assigned region and assist the store managers with problems that often arise.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Slave-driving company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GNC

    Pros

    Other than the discount, no real reason to work here.

    Cons

    Nearly impractical weekly sales goals with no incentive to reach them other than avoiding a write-up. Terrible pay for the type of work you're expected to do: Process shipments while trying to meet sales goals for a vast amount of categories in a given day, open/close register tills sometimes by yourself. Management stinks and they do not show you any type of respect as they view you as replaceable. My advice is don't work here.

    Advice to ManagementAdvice

    Stop treating employees like grunts.

  8. 1 person found this helpful  

    Decent company, poorly ran by upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at GNC full-time for more than 3 years

    Pros

    Great discounts, free products occasionally, learn a lot, easy job, get to meet a lot of people into fitness, laid back environment.

    Cons

    Nothing is ever good enough, a lot of negative reinforcement, ridiculous sales goals, not very organized, always some type of promo change or price changes occurring.

    Advice to ManagementAdvice

    Get your act together upper management, I've Seen countless veteran employees 5plus years with the company just quit because of how poorly paid we are. We do a lot of work on tops of selling. We are the reason stores are still open they come to us for assistance. The promo changes need to be more organized and more well thought out

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Numbers above all else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Orlando, FL
    Former Employee - Store Manager in Orlando, FL

    I worked at GNC full-time

    Pros

    There is a likelihood of making a decent overall hourly rate with commissions plus hourly rate.

    If you are interested in the fitness industry it is a good stepping stone to get your foot in the door to network and gain some knowledge.

    Cons

    Micromanaged to end by those positions from the senior sales manager and up.

    15+ % based indicators that need to be tracked on a daily basis which takes away from customer service even though they claim that it improves service.

    Believes their own product is king when in fact is only average with a heavy price tag.

    Advice to ManagementAdvice

    Pull your kpis and focus on the customer and not your bonuses.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Decent pay if you work at a high volume store, otherwise it's an unrewarding job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Associate  in  East Hanover, NJ
    Former Employee - Part Time Sales Associate in East Hanover, NJ

    I worked at GNC part-time for less than a year

    Pros

    Great opportunity to interact with customers and get to know them on a personal level. You get to learn a lot about health and fitness. When company reps come in and give out free samples, that's pretty cool too.

    Cons

    Low volume store = lots of down time. And the Lying. A majority of what you do at this job is lie. "You need this vitapak" or "You should be taking (insert GNC brand product) along with what you're buying today". When you first start working there, you're eager to meet your goals and feel great when you up sell a customer on a product. Talking a customer into buying a second vitapak or fish oil with their purchase makes you feel like you've made a great sale, albeit at the expense of their wallet. After time, you get tired of hearing yourself give the same sales pitch that is a load of crap which most customers can see through, and also coercing people into spending money on a product they can buy for a lot cheaper online. Most of the time the item you recommend to the customer is only suggested because it either offers commission (which is where you truly make your money at GNC) or it meets a sales criteria you have to meet by week's end or else you run the risk of being spoken to by either the store manager or regional sales director and getting written up.

    Advice to ManagementAdvice

    Stop forcing sales associates to peddle your GNC brand products that are often VERY over priced (wheybolic/wheybolic extreme/wheybolic power etc) or inferior to other 3rd party items. If people don't want to fork out $60+ for GNC protein after listening to the company sales pitch, and would instead rather pay half that amount for a similar product, then do not fault the sales associate. By all means upper management, if it's that important to you then take the money out of your wallet and place it in the register. I challenge upper management to spend a week in a store and try all those sales pitches and see just how many people come back to return stuff they realize they never actually needed. I've seen it happen more times than I can count.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Jacksonville, FL
    Current Employee - Store Manager in Jacksonville, FL

    I have been working at GNC full-time for more than 3 years

    Pros

    Good Medical plan, quick advancement from part time to full time/management, free supplements, commission as a part time employee, you learn a lot about the field, product training is very detailed.

    Cons

    Management compensation is poor at best and HIGHLY commission based, no bonus structure for managers at the store level, too many performance indicators, goals are based on the company as a whole, not the region/demographic/store location. required weekend and closing schedule. Senior management will tell you anything you want to hear to keep you complainant.

    Advice to ManagementAdvice

    Manager need to be salary plus bonus if you want to see the stores excel. Give the managers a reason to push their team and lead from the front, dont make them worry about making sales so that they can pay their bills on time and let them focus on training and developing their employees and assisting them in the sales process.

    Recommends
    Negative Outlook
    Disapproves of CEO

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