GXS Reviews

Pros

Great place to learn. Good salary and benefits. Understanding and reasonable management, when it comes to taking necessary leaves.

Cons

Completely hands off management style. Unclear communication between different levels of management.

Pros

Largest company in their space

Cons

Too many accounts to manage effectively, unrealistic expectations, quotas unattainable, poor service continues to get worse.

Advice to Senior Management

Focus on customer and invest in innovation

Pros

Immediate team is great. Global footprint is apparent. Solutions to meet many business issues. Great potential in the market and industry.

Cons

Chaos. Escalations. Over commitments. Disjointed toolsets and applications. No focus on internal process/tool improvement. Knowledge silos. Unequal resource skill sets across different geographies.

Advice to Senior Management

Focus on people, internal processes and tool sets. Simplify applications and environments to improve reliability and speed to delivery. Offshore is not always the best way. Review tool sets with people that "live and breathe" them everyday to determine best of breed, move forward products.

Pros

Great team of Solution Consultants

Cons

Support from Senior Management is non-existent
Very hard to earn commissions here as a chosen few get all the leads
Old technology, no new products or services to sell
Most new business is from existing accounts and if you are not lucky enough to have a fat account well...

Advice to Senior Management

Remember to value your front-line employees

Pros

Experience and its a job

Cons

Since the merger of GXS and Inovis the structure of the company has became very flawed. Individuals in power who do not understand certain areas of the company, and making rash decisions that ultimately endanger the companies well being. Expectations of the employees is outlandish due to the dwindling numbers in many teams. There is no incentive given to the employees to work harder or learn more, due to abysmal raises and no bonus's.

If you want to feel like a number, come work here.

Pros

They have hired one od the best and inspirational Country Manager in the Philippines. He has been one of the key factor why employees are staying at GXS.

Cons

Low pay. Low commission rate. Office politics is very evident and even our leaders cannot do anything about it. How the Account Managers are treated here is quite unfair. They have claimed that salary and commission rate is at fair range but in reality, it's very very low- below average.

Advice to Senior Management

In account management in manila, we have already raised our concerns regarding our salary and commission rate but nobody seems to listen. Management has even insisted that it was a fair rate. If we have an annual sales goal of $100,000, we only LESS than one percent of the sale. How did that become fair?

Pros

Reasonable Technical Challenges
Work life balance
Proximity to the City
Do your work and manager will not mind meeting you again

Cons

Promotions subjective
Knowledge sharing is absent

Advice to Senior Management

Transform the company to be an innovative one rather than one which will be taken over.

Pros

I honestly can't think of a pro.
The pay/benefits used to be good, but no longer.
It's better than being unemployed, I suppose... that's the most positive thing I can say.

Cons

The entire company has gone downhill since splitting from GE. It seems to be all about cutting costs, which means less employees, less resources, less benefits, less pay, etc. Meanwhile, they've merged with Inovis which means more work.
Almost all the nice benefits that were there with GE, beyond a generic health plan have been eliminated.
Most departments are woefully understaffed and overworked.
Running around "fighting fires" is a daily occurrence.
Management is completely out of touch with what the people "in the trenches" do, even on a superficial, general level.
Morale is low, stress is high.
People have been fired/quit/resigned at every position, from the Vice President on down. It is a revolving door with high turnover, and many of the people who have stuck around for years are the ones who are incompetent or can't get a job anywhere else.
Communication in general is bad, but between the departments themselves, communication and cooperation are virtually non-existent. Each department seems to have walled itself off from each other one, like isolationist little countries protecting themselves.
If you find any middle managers who care about the problems, their decisions are overridden by higher management. Everyone seems to be constantly afraid of being yelled at or fired.
The blame game is an almost daily occurrence as well. Nobody wants to try to fix anything, for fear of being blamed. The philosophy seems to be that it's better to do nothing at all, than try to make anything better or do something productive.
People who have been there for years guard knowledge and do not share it with anyone, thereby ensuring that the company must go to them, thus securing their job safety. Programmers implement code and do not share any information with those who need to support it. And so on.
I could go on, but unless GXS wishes to hire me as a consultant on how to fix their business, I think this is enough of a review for people to get the idea.

Advice to Senior Management

Clean house from top to bottom and start over.

Pros

Flexibility about time off. I guess I'm lucky to have a job when so many others don't.

Cons

Benefit cuts, long unrewarded hours, constant feelings of job insecurit., They expect so much yet my pay and benefits have been dropping for several years now. I've remained because the job market has been so bad. Senior management has used the economic crisis to bludgeon employees. I'm told I'm required to work overtime, but forbidden to claim overtime pay. They neither appreciate nor reward hard work. I haven't had a raise that exceeded the inflation rate since 2006, despite consistenly exceeding expectations in annual reviews. Cutting company 401k contributions, then spending $750 million for acquisitions in the same year is a recipe to destroy the morale of the employees who are responsible for the success of the company. The executive aristocracy neither knows nor cares what really goes on in the trenches. I lost hope when local management began discourraging employees from voicing opinions during company wide town hall meetings setup for that expresses purpose. I feel abused, it's like being trapped in a bad relationship.

Advice to Senior Management

They really need to stop sending these travelogue e-mail updates, i don't care how many countries the CEO has visited, no doubt flying first class, when line employees can't travel even when it would clearly be of benefit to the company. It kills morale. The business plan seems to be to buy up competitors and break them so GXS avoids actually having to compete with them. The use of acquistions and cost cutting to drive the bottom line while ignoring critical systems and employess is not a plan for success. Reward your employees, giving less than 3% raises to top performers is an insult, not a reward.

Pros

Work hours and work load are not overwhelming.

Cons

Budgets rule the company. If you don't budget for something a year in advance it can't happen. Difficult to generate new business opportunities and little investment in new markets and products.

Advice to Senior Management

Move the compan.y forward into new markets and products. More flexability should be given to the businesses to deliver results