Galileo Processing Reviews

Updated March 26, 2015
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2.1
15 Reviews
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Clay Wilkes
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Employee Reviews

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  1. 1 person found this helpful

    great company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Galileo Processing

    Pros

    Family friendly, company parties, helpful management

    Cons

    Hard to move up into new role

  2. Do not work for or do business with this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Galileo Processing

    Pros

    Not much is positive. They have a nice office space.

    Cons

    Their systems are always down which is causing them to lose valuable customers. They have no leadership and vision. They put way too much faith and trust in one "architect" who is the root cause for most of their system problems.

    Advice to ManagementAdvice

    Good luck

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful

    Company that could be great, but is held down by lack of strategy and communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Galileo Processing full-time (more than a year)

    Pros

    1) Work life balance is phenomenal. Schedules are fairly flexible, very few people work more than 40 hours a week, and there's little at home or remote access, so when you leave, you're done.
    2) Good people--I really enjoyed most of the people that I worked with. Most people are easy to get along with and are pretty good at what they do, when they are allowed to do their jobs.
    3) Compensation is pretty fair. The company is firmly committed to paying "market rate", but most employees are brought in at fair market value.

    Cons

    1) Total lack of strategy. If there is a strategy, it isn't clearly communicated to anyone. The company changes directions and priorities constantly, which means there is very little planning, and also means projects are very rarely completed. The goal seems to be to bandage the network and applications, rather than making long term fixes. This leads to excessive downtime, and constant scrambling to fix things that cannot be fixed without a major overhaul. While the company preaches goals and accountability, at the individual level, there is no goal setting or followup, simply because no one knows 100% what they should be doing. A coherent strategy would certainly help with this.
    2) Benefits are substandard. Medical and dental are okay, but not great. The 401k takes 7 years to fully vest, and the bonuses (for the few people that get it) are paid out over 3 years.
    3) Executive leadership often motivates through fear. At corporate meetings, we are told to be thankful we have jobs and that if we don't do some specific thing, we will be fired. Several high level individuals have been fired, entire teams have been cut, simply because the executive leadership team doesn't seem to like them. There is very little positive motivation, which leads to a culture that is, at best, apathetic. People want to do their jobs, but they want to be trusted and valued.
    4) Tools and Security: While this getting better, most people still don't have the tools to get their jobs done. We just barely got internet access in late 2014, and most everything seems to be blocked and doesn't work well. The tech teams are working on severely outdated versions of their platforms. The hyperbolic approach to security inhibits employee's abilities to get their jobs done and completely robs them of morale. This is a well known problem, and the leadership team believes that they are fixing it, but even with the changes that have been made, significant challenges still exist that are not acknowledged and will probably never be fixed.

    Advice to ManagementAdvice

    Trust the people you hire. The veil of secrecy that enshrouds Galileo hurts everyone. Be more upfront about the challenges and create strategies to overcome those problems, and most importantly, STICK TO THEM. Stop treating employees like expendable assets that can be replaced at any time, and learn to value them and do anything you can to attract and retain the best people. You have a great company, if you will only let it be great.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful

    It was meh while it lasted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Galileo Processing full-time (more than a year)

    Pros

    You'll never take your work home with you, Ever. Security was so tight that you even feared the thought police! More seriously, most of the crew in development and QA were outstanding people. Some managers such as Scott P. Cary M, and even Matt B. were sharp people that I would be happy to work with again.

    Cons

    There were also a few managers that you wondered what they would do if they didn't have Galileo.
    Unstable future Another round of layoff since I was laid off and now everybody that's still there has started job hunting

    Advice to ManagementAdvice

    Sorry guys (few women in upper management) That ship is sinking, you should probably find your way to the life boats.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful

    Downtime, too high of attrition in key roles, patches and constant fires to put out. DAILY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Galileo Processing full-time (more than 3 years)

    Pros

    None.This is a poorly run company not just from the top down, but across departments.

    Cons

    Lack of communication and egos ruin what would have been a potentially good player in the industry. They are so far broken now, there is little hope of any new clients or any client satisfaction.

    Advice to ManagementAdvice

    Get new Management, hire someone to review the company processes and give them the opportunity and resources to make positive change.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful

    Stellar work/life balance; Poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Galileo Processing full-time

    Pros

    In most roles you will never have to put in over 40 hours a week. There is no capability for most people to work from home or access any work related materials or email. When you leave for the day you no longer need to be concerned about work.

    Cons

    Poor executive management. Onerous security practices that inhibit productivity. No upward mobility. Nebulous bonus program. Rare opportunities to increases compensation.

    Advice to ManagementAdvice

    Delegate more trust and responsibilities beyond executive management

    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful

    Escalations agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Escalations Agent in Cottonwood Heights, UT
    Former Employee - Escalations Agent in Cottonwood Heights, UT

    I worked at Galileo Processing full-time (less than a year)

    Pros

    Constant work was good for paycheck

    Cons

    They timed my potty breaks, had mandatory overtime for pregnant women, horrible training guides, and low standards of work area.

    Advice to ManagementAdvice

    Make the work life better

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 4 people found this helpful

    My Co-Workers Were The Only Plus to This Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT

    I worked at Galileo Processing full-time (more than a year)

    Pros

    Most of the people I worked with were awesome!! Management excluded.

    Cons

    Most of the management was a joke. Very unprofessional with no education or training.

    The company had an upstairs/downstairs culture. Everyone in the call center was treated like garbage. Everyone in the corporate office upstairs was treated like gold.

    The break room in the call center was always filthy. Dirty dishes left stinking in the sink for days on end. The microwaves were caked with layers of cooked on, stinky food. Dirty dishes, food wrappers and half-full cans of soda are always left strewn around the call center. Huge nasty stains on the carpet. Gross!

    HR is a joke. They do nothing to resolve discrimination and harassment complaints. In fact, they encourage it.

    Advice to ManagementAdvice

    Shutter it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful

    Company was great..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Developer (PHP) in Cottonwood Heights, UT
    Former Employee - Web Developer (PHP) in Cottonwood Heights, UT

    I worked at Galileo Processing full-time (more than a year)

    Pros

    Friendly atmosphere, people really know their stuff. The work culture was awesome until a massive project broke it.

    Cons

    120 hour plus work weeks became the norm and all fun little perks were discontinued, caused a lot of the company to abandon ship.

    Advice to ManagementAdvice

    Don't lose sight of your awesome work culture just to frantically make up for lack of resources for a big client.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful

    Good potential and a great place to sharpen automation skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer In Test in Cottonwood Heights, UT
    Former Employee - Software Engineer In Test in Cottonwood Heights, UT

    I worked at Galileo Processing full-time (less than a year)

    Pros

    As a QA, the focus was on building automation which more companies should follow. There were lots of opportunities to build simulators and automation for binaries, web services, APIs and front end UI. The teams were small and good to work with. Very sharp developers. It was a friendly place to work.

    Cons

    No Internet access. The development environment is very secure, which means you build and test in a bubble. There weren't many financial incentives, and no support for training. Problems with a lack of processes.

    Advice to ManagementAdvice

    Provide better support for training of the staff so they can mature and learn from others in the industry. Restructure your incentive program to be more transparent and achievable.

    Doesn't Recommend
    Disapproves of CEO

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