Galileo Processing

  www.galileoprocessing.com
  www.galileoprocessing.com

Galileo Processing Reviews

Updated November 11, 2014
Updated November 11, 2014
12 Reviews
2.2
12 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Clay Wilkes
8 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    great company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Galileo Processing

    Pros

    Family friendly, company parties, helpful management

    Cons

    Hard to move up into new role

  2.  

    Stellar work/life balance; Poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Galileo Processing full-time

    Pros

    In most roles you will never have to put in over 40 hours a week. There is no capability for most people to work from home or access any work related materials or email. When you leave for the day you no longer need to be concerned about work.

    Cons

    Poor executive management. Onerous security practices that inhibit productivity. No upward mobility. Nebulous bonus program. Rare opportunities to increases compensation.

    Advice to ManagementAdvice

    Delegate more trust and responsibilities beyond executive management

    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Escalations agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Escalations Agent in Cottonwood Heights, UT
    Former Employee - Escalations Agent in Cottonwood Heights, UT

    I worked at Galileo Processing full-time (less than an year)

    Pros

    Constant work was good for paycheck

    Cons

    They timed my potty breaks, had mandatory overtime for pregnant women, horrible training guides, and low standards of work area.

    Advice to ManagementAdvice

    Make the work life better

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    My Co-Workers Were The Only Plus to This Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT

    I worked at Galileo Processing full-time (more than an year)

    Pros

    Most of the people I worked with were awesome!! Management excluded.

    Cons

    Most of the management was a joke. Very unprofessional with no education or training.

    The company had an upstairs/downstairs culture. Everyone in the call center was treated like garbage. Everyone in the corporate office upstairs was treated like gold.

    The break room in the call center was always filthy. Dirty dishes left stinking in the sink for days on end. The microwaves were caked with layers of cooked on, stinky food. Dirty dishes, food wrappers and half-full cans of soda are always left strewn around the call center. Huge nasty stains on the carpet. Gross!

    HR is a joke. They do nothing to resolve discrimination and harassment complaints. In fact, they encourage it.

    Advice to ManagementAdvice

    Shutter it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Technology issues are too frequent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Galileo Processing part-time (more than 3 years)

    Pros

    Location is very nice and underground parking is available.

    Cons

    No opportunity for promotions. Not innovative enough to handle the market demands.

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Company was great..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Developer (PHP) in Cottonwood Heights, UT
    Former Employee - Web Developer (PHP) in Cottonwood Heights, UT

    I worked at Galileo Processing full-time (more than an year)

    Pros

    Friendly atmosphere, people really know their stuff. The work culture was awesome until a massive project broke it.

    Cons

    120 hour plus work weeks became the norm and all fun little perks were discontinued, caused a lot of the company to abandon ship.

    Advice to ManagementAdvice

    Don't lose sight of your awesome work culture just to frantically make up for lack of resources for a big client.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Not a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - N/A in Salt Lake City, UT
    Former Employee - N/A in Salt Lake City, UT

    I worked at Galileo Processing full-time (more than 5 years)

    Pros

    After for there for more than 5+ years, there is not a lot of positive things to say about it. they have a college reimbursement program, but you have to fight to get reimbursed. they have a game room but nobody uses it. they do have a cereal bar that was nice. if you are on of the favorited employee they take care of you.

    Cons

    The atmosphere is alway tenses there. The time that I was employed, they have multiply lay offs. the IT staff seem to get replace every other month. If you don't agree with the president you will either be fired or ask to leave. account managers are not give the tools or information to help client so alot of the time they either have to out right lie or make some thing up. Big companies that partner with galileo like barclays and Captial one jump ship once they figure out who they are dealing with. Good employee have been fired for making mistake that were beyond there control. Haressment and discrimnation issues have over looked by HR personnel. job advancement or employee development have not place. Most employee are continually look for other jobs despite a profit sharing/ bonus program. The profit sharing/ bonus program has probably be drop by now along with all the other failled attends to motivate employee. The worst are the all hands meeting. I remember one where the company was think of going to india for a call center and it was used to show the president religious proselytizing intents.

    Advice to ManagementAdvice

    There is not much advise i could give, becasue the management would not listen.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Good potential and a great place to sharpen automation skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer In Test in Cottonwood Heights, UT
    Former Employee - Software Engineer In Test in Cottonwood Heights, UT

    I worked at Galileo Processing full-time (less than an year)

    Pros

    As a QA, the focus was on building automation which more companies should follow. There were lots of opportunities to build simulators and automation for binaries, web services, APIs and front end UI. The teams were small and good to work with. Very sharp developers. It was a friendly place to work.

    Cons

    No Internet access. The development environment is very secure, which means you build and test in a bubble. There weren't many financial incentives, and no support for training. Problems with a lack of processes.

    Advice to ManagementAdvice

    Provide better support for training of the staff so they can mature and learn from others in the industry. Restructure your incentive program to be more transparent and achievable.

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    The Top Company Leaders have a twisted view of how to run a company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Salt Lake City, UT
    Current Employee - Software Engineer in Salt Lake City, UT

    I have been working at Galileo Processing full-time (more than an year)

    Pros

    People are great to work with.
    A laid-back environment with perks such as video games and ping pong.

    Cons

    Codebase is old and gnarly; you'll maintain spaghetti code.
    The performance review and raise process is something right out of a Dilbert cartoon. They usually have a pay freeze, but if they don't, raises are strictly 2-3% increases.
    Backwards security practices make the job harder. You won't have the tools you need. For example, Internet access is severely restricted and basically unusable.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Ton of Potential with Poor Executive Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Salt Lake City, UT
    Former Employee - Anonymous Employee in Salt Lake City, UT

    I worked at Galileo Processing full-time

    Pros

    Galileo has a very strong employee base. Very talented, qualified, dedicated employees.

    Cons

    Executive management doesn't empower any level of management. The morale is low due to the strict security policies (internet use is not available or very limited at best), control of information and no communication to the employees. Unfortunately, it is a company of fear and intimidation.

    Advice to ManagementAdvice

    Empower management to do what needs to be done to make Galileo the hugely successful company it has the potential to be. Recognize high performers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Work at Galileo Processing? Share Your Experiences

Galileo Processing

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.