Gallup Reviews

Updated July 14, 2015
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81 Employee Reviews

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  1. Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Omaha, NE
    Former Employee - Call Center in Omaha, NE

    I worked at Gallup part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    -Very flexible, choose your own hours, great management staff that really wants you to exceed -Good pay if you make enough surveys and are full time -very rewarding company, lots of fun time in the office

    Cons

    -Pay is all commission based and a lot of people dont want to take surveys getting yelled at by angry people wondering why you called them -didn't make enough money most of the time just from people hanging up and not wanting to take survey

    Advice to Management

    Higher compensation for workers and don't base pay off of commission


  2. Helpful (5)

    Being on the phone is fine, management was terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interviewer in Lincoln, NE
    Current Employee - Interviewer in Lincoln, NE

    I have been working at Gallup part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    -Good pay -Can have a longer than 30 minute lunch

    Cons

    -Management is condescending, manipulative, and just overall awful -The people you work with are mostly all awful, some good eggs, most people are rotten. -While pay is good, it's all commission after two months. If no one answers the phone, you get nothing. -While you can have a longer lunch, you are also expected to make up whatever time past 15 minutes up before you leave. -If you're sick, you will most likely get fired because they expect you to be there every day and then some and you have to work at least 20 hours no matter what. Vacations, sick days, errands, all unheard of to this company

    Advice to Management

    The absolute worst company I've ever worked for, hire new management.


  3. Not for everyone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Interviewer in Omaha, NE
    Current Employee - Telephone Interviewer in Omaha, NE

    I have been working at Gallup full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    If you work hard and become good at getting people to say yes you can make good money. They have decent benefits and work environment is great. It is a great company if you have to balance school and/or other life challenges.

    Cons

    If you can not sit in a desk for 8 hours a day and deal with people on the phones it is not the job for you. Also there is no where for you to move up no matter how successful you are, they are not a horizontal company.

    Advice to Management

    Some managers need to be more familiar with all the ins and outs for on the phone problems and issues.


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  5. Interviewer for over a year; managemet and culture is great, and the work is decent after you've been there a month

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE

    I worked at Gallup full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Culture, management, flexible hours, pay is all great. Take advantage of the guaranteed pay in the beginning. You can also do anything in between calls which is nice.

    Cons

    Sitting at a desk on the phone for the whole day. Job can be difficult or annoying at times.

    Advice to Management

    Create more day-work if possible


  6. Helpful (22)

    "Family owned company that doesn't take criticism well and is not open to new ideas."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in Omaha, NE
    Former Employee - Business Development in Omaha, NE

    I worked at Gallup full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    "Great place to develop entrepreneurial skills."

    Cons

    Lots of drama and full of managers that don't know what they are doing. They offer no opportunity to advance within the organization. They preach recognition and employee engagement with tooting horns, but they do not know how to practice the recognition properly or fix employee engagement issues. If your go-to doesn't have your back, your time at Gallup won't last long. The culture there is very misleading. They want everyone to put on a happy face and pretend that everything is perfect, which by the way is not, and people should know that.

    Advice to Management

    Teach your Go-To's how to manage a team properly. If you can't get them to manage teams accordingly, then get rid of them. They often put the problem on someone else b/c they fear losing there job if they don't . Some of the managers have been there far to long and you need to restructure your management. After seeing how some of the managers there operate, I'm not sure how they got into the role they are in. It takes a special person to manage people and not all have the ability or knack to do it, even if they have been there for 20 years doesn't mean they are good managers. Have a more clear picture on time off. The erroneous hours that you require of salaried employees is quite ridiculous. You preach work/life balance, but when your employees are constantly worried about hitting the minimum hours, you make it difficult to maintain that work life balance. Why track hours if you are salaried? My thought is if you get your job done in less time required, then why make a deal of hitting your hours. Make a deal of it with individuals that are not performing at a high level and put them on performance plans. Lastly, listen to your employees and help them resolve issues. This is one area where your company is very weak. Resolving issues is part of the managerial role and part of being an employer, but when you have managers that don't know how to or address the issues at hand, then you have someone that is in the wrong role.


  7. Helpful (9)

    You're a # to them

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE

    I worked at Gallup part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Schedule freedom, open office space

    Cons

    Everything else, you're a robot

    Advice to Management

    Don't be fake


  8. Helpful (12)

    The good, the bad, and the ugly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Coordinator in Omaha, NE
    Current Employee - Quality Assurance Coordinator in Omaha, NE

    I have been working at Gallup full-time (More than 5 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Excellent building and work spaces. Wonderful perks like a print shop, on-site gym with trainers, cafe, coffee, and more.

    Cons

    In 2009 they raised hour expectations by 10% without change in pay. At times they do not seem to eat their own "dog food". "Grow horizontally for higher pay"...There are glass ceilings for pay, no matter how much extra work or complexity of work you take on, once you hit the cap, that is it. Instead of consulting the IT teams for realistic deadlines, the deadlines seem to come out of thin air and employees work themselves sick to meet them. You have to stand up for yourself and force reasonable work hours or you will be swept away.

    Advice to Management

    It feels that the Exec management is getting ready to retire and cash out, leaving a husk of a company behind.


  9. Helpful (5)

    Family Run company

    Former Employee - Systems Applications Developer in Omaha, NE
    Former Employee - Systems Applications Developer in Omaha, NE

    I worked at Gallup full-time (More than a year)

    Pros

    Child care available onsite. Fun events happening all the time.

    Cons

    If you make right connections with the right families who own this business you can go places. Its a company always trying to become 1 billion company. Management is biased towards relatives and friends working in the company.

    Advice to Management

    Don't encourage more sycophancy.


  10. If you can deal with the people, fantastic job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interviewer in Omaha, NE
    Current Employee - Interviewer in Omaha, NE

    I have been working at Gallup full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    You can make great money if you are good at the job. If you are dialing consistently, you can make bank. You create your own hours each week, and it's an overall flexible and easy going work environment.

    Cons

    Just takes some tough skin when people are uncooperative, but really there are enough nice people to outweigh the bad. You are confined to a desk and sitting/standing in one area. The job is boring, but allows you to read or do other things while you are working.


  11. Caring Supervisors, Monotonous Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Interviewer in Lincoln, NE
    Current Employee - Telephone Interviewer in Lincoln, NE

    I have been working at Gallup full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love the care supervisors have for their employees. Managers are heavily bonused on how well their team performs. The schedule is very flexible and I can't say enough good things about their tuition reimbursement program. Employee owned.

    Cons

    You are only paid for time you spend on the phone producing. Essentially, you are paid per survey. Some managers become very stressed which limits their patience at times. Most of the time this isn't a problem but it does come up.



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