Gallup

  www.gallup.com
  www.gallup.com

Gallup Reviews

Updated November 21, 2014
Updated November 21, 2014
266 Reviews
2.9
266 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Gallup Chairman, President, and CEO Jim Clifton
Jim Clifton
206 Ratings

Review Highlights

Pros
  • The flexible work schedule is great (in 20 reviews)

  • You create your own hours each week, and it's an overall flexible and easy going work environment (in 14 reviews)


Cons
  • Lack of work-life balance (every week is over 45 (in 9 reviews)

  • Senior management needs to make smarter decisions (in 14 reviews)

More Highlights

Employee Reviews

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  1.  

    Gallup was a very nice company to work for.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gallup full-time

    Pros

    The benefit of working for Gallup is they are flexible, understanding, and willing to help you succeed.

    Cons

    Working mostly evenings is a downside. Work is repetitive.

    Advice to ManagementAdvice

    Offer more opportunities for advancement.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 12 people found this helpful  

    The. Worst. Company. Ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Washington, DC
    Former Employee - Consultant in Washington, DC

    I worked at Gallup full-time (more than an year)

    Pros

    There is only one I can think of: A globally known and (somehow) respected brand. You tell people where you work at and everyone has heard on it.

    Cons

    Wow…..where to begin. Let’s break this down by categories maybe:

    MANAGEMENT: This is entirely composed of The Family and their personal friends. How this company has stayed in business this long with their current leadership is beyond me. I assume it’s because the insanity of their high prices is only surpassed by their low wages. Well, unless your part of The Family. I have never seen nepotism so securely built into the foundation of a company as it is here. In my time at this place, there were several managers whom I still have NO IDEA what they actually did/do for a job.

    PEOPLE: Gallup does not hire people based on intelligence, qualifications, education, transferable skills, or experience. Therefore, Gallup does not have employees that are intelligent, qualified, educated, skillful, or experienced. Gallup claims they hire based on “talent”. Now the company will give you some cute description on what “talent” is, but it’s really nothing more than a magical pixie dust unicorn “science” they arbitrarily apply to various people. When you are hired, you are not told what “talent” you have. You can never ask about your “talent”, and will never be told about your “talent”. From day one, you are supposed to follow the piper like lemmings without ever knowing if you can/will be promoted, or if you even have the “talent” for a different job. Surprisingly enough, every member of The Family (or their close personal friends) has the “talent” to instantly be hired or promoted into senior management positions that pay multiples of what anyone else makes.

    COMPENSATION: Some, if not THE, lowest you will find in the market. The constant frustration with your horrific pay is also coupled with some of the worst insurance and benefits I have ever seen. A complete joke. Also, you do not get vacation here. Yes, you read that right. You are given ZERO vacation days no matter how long you work here. They will tell you it is based on your billable hours or some other nonsense, but that is a flat out lie.

    CULTURE: Without question, the most toxic I have ever been exposed to. Throwing people under the bus, back stabbing, Monday morning quarterbacking, and petty junior high school behavior is the only way to secure your future here. Again, this is what happens when your hiring model is so messed up (see above). Their turnover is through the roof (except for management) and they could not care less. People are fired arbitrarily every week with no reason provided to the worker or current employees. People have actually won quality or performance awards and were subsequently fired within the next few months with no explanation at all.

    THE WORK: Gallup is convinced they are a “consulting firm”. They are not. They are a simple SURVEY RESEARCH firm! They could just as well call themselves “pilots” because they do about as much “consulting” as they do flying planes. Never once did I ever figure out what type of “consulting” they do. Furthermore, if you are hired as a “Client Development Consultant”, it is nothing more than a sales position. Again, no “consulting” whatsoever. You will have a sales goal, some phone numbers, and you start cold calling…..period.

    Advice to ManagementAdvice

    This is a comical idea at Gallup, you question or challenge The Family or their friends, you’ll be fired inside of a week. However, here are some thoughts:

    QUIT: Every one of you needs to step down and leave. Should you choose to stay, you need to publicly state how you sleep at night when you tell other companies how they should hire/train/promote/structure when your own company is such a mess. If your so called “science” is so great, why does it fail miserably at Gallup?

    TALENT: “Talent” is not the same as intelligence. Once you remove intelligence from the equation, “talent” is completely useless. If you are going to use “talent” as a way to hire/promote The Family, fine….just be honest about that. If not, your entire human capital structure needs completely demolished and rebuilt from scratch.

    COMPENSATION/BENEFITS: Even people incompetent as you should know better. Stop telling your employees you care about them so much when it clearly doesn’t show in any material way. Most employees are one accident/illness away from going bankrupt.

    HUMAN RESOURCE DEPARTMENT: Without question the most useless group of individuals I have ever seen assembled in my life. You would literally be better off with no HR department at all than having your current setup.

    GLASSDOOR: Stop having the same inept middle management post positive reviews on here. All of your current employees can tell who is doing it and you’re just embarrassing yourself.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    I Have No Idea How Gallup Stays in Business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant
    Former Employee - Consultant

    I worked at Gallup full-time (more than an year)

    Pros

    In my role I had a lot of freedom to work when and where I chose. This is not true though for most roles, and in many positions, particularly lower level analyst and administration positions, individuals complain about being over worked and underpaid.

    Cons

    Lets begin with the MACRO STRATEGY. Gallup's brand is associated with Survey Research and particularly the presidential poll, to the extent the company claims over 50% of America recognizes it as a survey firm. It's a powerful and potentially lucrative brand if the company actually focused on what they are known for. Instead the majority of revenues come from Human Resources "Consulting". I write "Consulting" because all it really seemed to amount to was grossly overcharging clients for customer or employee engagement polls and then having some underpaid inexperienced "consultant" give you common sense advice.

    Now from a business sense I guess there would be nothing wrong with this if the company was prosperous. However revenues have been flat for years and the company is estimated to be worth less than many market/ survey research firms. Ever heard of Westat and National Research Corporation? Probably not but they are both estimated to be worth more than Gallup, Westat by almost three times.... It is important to note though that Gallup's failures in the 2012 election tarnished its name among the survey research and big data communities. So well maybe there is no good MACRO STRATEGY moving forward.

    MANAGEMENT is terrible and filled with young, inexperienced and unintelligent family members or family cronies who have no idea how to manage people. One of Gallup's core tenants of its Human Resources Research is that management should get to know employees and take a personal interest in their lives. My boss made 500k+ a year and never once took me out to lunch or asked me how my family was. This is just one small example of how management stinks but in general they do not care about you unless you are part of the inner circle.

    The CULTURE was absolutely terrible and fueled by FEAR and PETTINESS. Now this probably has a lot to do with Management being viewed as ruthless so people rat out co workers to save themselves. Nevertheless I think a lot of the cultural issues also come from the fact that Gallup is full of very type A people with LIMITED INTELLIGENCE, who cannot prioritize problems or issues and instead think every last thing is the end of the world.

    TURNOVER happens at a horrifically shocking rate for a company that claims to have mastered the science of how to select talent and manage a workforce. There are very few wise sages to learn from. This leads to horrific knowledge management, poor work products, and mistakes which fuel the CULTURE OF FEAR AND PETTINESS described above.

    Of course to continue the general theme of UTTER HYPOCRISY, Gallup's TALENT SELECTION is absolutely terrible. Instead of focusing on individuals with genuine passion for Human Resources and Survey Research they hire an endless revolving workforce of young B and C rate MBA's and grad students who quickly become fed up with the CULTURE OF FEAR AND PETTINESS, terrible pay and benefits, and non sensible MACRO STRATEGY and run off to new jobs. Hence the TURNOVER rolls on endlessly........

    So I could go on and on but hopefully this gives you an idea of how Gallup is rotten to the core. I honestly have no idea how the place stays in business. It must be that 50% of the country still recognizes the name and this is a powerful thing even if Gallup is failing to take advantage of it. It will be interesting to see how long the brand can keep them afloat given that the next generation of the ruling family seems to be even dumber and more arrogant than those currently in charge.

    Advice to ManagementAdvice

    You will never listen to any Management or Leadership Advice so instead I will appeal to your endless sense of greed. Sell the Company while the brand name is still valuable. If you wait for the next, even more out of touch generation of Gallup "leaders" to take the reins the company will collapse, taking most of your family fortune with it...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Interviewer for over a year; managemet and culture is great, and the work is decent after you've been there a month

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE

    I worked at Gallup full-time (more than an year)

    Pros

    Culture, management, flexible hours, pay is all great. Take advantage of the guaranteed pay in the beginning. You can also do anything in between calls which is nice.

    Cons

    Sitting at a desk on the phone for the whole day. Job can be difficult or annoying at times.

    Advice to ManagementAdvice

    Create more day-work if possible

    Recommends
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Lovely Campus, Family Oriented Friendly People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gallup (more than 3 years)

    Pros

    Lovely Campus, Family Oriented Friendly People, flexible work schedule,

    Cons

    Benefits sucks.. clock 2300 hours in a year on your time-sheet.. heard it was 2100 before, No training you are at your own to learn and implement new things.

    Advice to ManagementAdvice

    Being a company which cares about growth of people, please start investing in your employees who want to learn or train in some something they have passion for.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 4 people found this helpful  

    Great place to work, phenomenal colleagues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development in Minneapolis, MN
    Current Employee - Business Development in Minneapolis, MN

    I have been working at Gallup full-time (more than an year)

    Pros

    Great co-workers, great office space, great experience, great pay. I know the MP's for both the MW and West Region and they are great leaders (very different styles). Your colleagues quickly become your best friends, even those who have been around for 40 years. You have access to high level senior execs with big name clients - always extremely motivating.

    Cons

    I've read the negative reviews and the people who complain probably think they are right, and in their own minds they might be. The reality is, Management Consulting is a challenging industry. Like any big name Management Consulting firm, you need to be the best because you are interacting with the best (Fortune 500 execs). If you do not fit the mold, you will quickly start looking for excuses and blaming other people. It is a good company to work for and if you are smart, motivated, and have the mindset of a leader and consultant you will be successful.

    Advice to ManagementAdvice

    Not my place. I have a lot of respect for the leaders of the organization.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 9 people found this helpful  

    Great name. Great Science Horrible Management and do not practice what they preach as an organization.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gallup full-time

    Pros

    Great Science
    Cool coworkers
    Awesome Offices
    (At one point) Awesome list of clients but not a great number are leaving
    Great name recognition for those in the know
    And honestly, it was always awesome to open up a newspaper or article online with your company's name in it.

    Cons

    Management is not great
    There is barely any development
    You will get stuck in a role and not receive further development
    Raises are few and far in between
    Nepotism is rampant - either your GO-To (manager) likes you, or they don't. If they don't be prepared to not get good projects, raises, or exposure to interesting clients
    Strange place overall, with a lot of underlying fear from the workers.

    Just remember to smile and nod!

    Advice to ManagementAdvice

    Focus on employees and not on profits

  9. 17 people found this helpful  

    Don't ever question family authority in any way, shape or form at Gallup

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant
    Current Employee - Consultant

    I have been working at Gallup full-time (more than 5 years)

    Pros

    Most people genuinely strive to do a good job. In most roles, Gallup does a solid job of hiring well meaning, quality people. We spend a lot of money on nice offices (especially in Omaha) - while most employees feel this is done to drive engagement and well-being, it's really done to artificially impress upon clients that we're mighty and a big player in the industry. Shock and awe is really what the family is after. At least we get to enjoy the byproduct of this showiness. On the surface Gallup seems to sincerely care about being a recognition-rich culture. Awards are plentiful in most roles (again, especially in Omaha). However, after a moment of analysis, it becomes clear that the recipients of most awards are really recognized for being sugary sweet, completely loyal minions to the family. If not loyal minions, the other award winners tend to be those willing to sacrifice any notion of healthy work-life balance.

    Cons

    Gallup has an identify crisis. Family leadership in DC and especially in Omaha has proven to be incapable of articulating a solid vision for the company. This has been a constant complaint by the "tribe' and a troubling issue for about a decade. I was amused by a recent Gallup review that claimed the company "is a big name consulting company" in the industry. To offer an honest review, Gallup only plays with excellence in the minor leagues. Year-over-year leadership has tried, with middling success, to maneuver the company into the big leagues with the major consulting companies. This is an ego (arrogant) driven goal. Even if Gallup had thousands of consultants who could compete in the big leagues, as a whole the company will never play with the big boys because the leadership team is very insular and not terribly bright.

    Advice to ManagementAdvice

    "Advice to management" is an oxymoron at Gallup. A recent reviewer, who offered a suspiciously fully positive review of the organization, literally (and ironically) stated, "It's not my place" to give advice to management." Seriously? If that statement wasn't so sad, it would be laugh-out-loud hilarious. Countless reviews (hundreds probably) have advised leadership to openly listen, solicit advice and embrace dissenting opinions. The hubris of family leadership has not allowed any of this to happen and sadly nothing suggests they'll ever adopt any of these behaviors. Be warned, don't ever question family authority in any way, shape or form at Gallup. Doing so will brand you as disloyal and negative, rather than progressive and engaged. Oh, and on a final note, I imagine the person who stated, "It's not my place" to give advice to management" will be our next MVP or Royal Star.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 16 people found this helpful  

    "Family owned company that doesn't take criticism well and is not open to new ideas."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development in Omaha, NE
    Former Employee - Business Development in Omaha, NE

    I worked at Gallup full-time (more than 5 years)

    Pros

    "Great place to develop entrepreneurial skills."

    Cons

    Lots of drama and full of managers that don't know what they are doing. They offer no opportunity to advance within the organization. They preach recognition and employee engagement with tooting horns, but they do not know how to practice the recognition properly or fix employee engagement issues. If your go-to doesn't have your back, your time at Gallup won't last long. The culture there is very misleading. They want everyone to put on a happy face and pretend that everything is perfect, which by the way is not, and people should know that.

    Advice to ManagementAdvice

    Teach your Go-To's how to manage a team properly. If you can't get them to manage teams accordingly, then get rid of them. They often put the problem on someone else b/c they fear losing there job if they don't . Some of the managers have been there far to long and you need to restructure your management.

    After seeing how some of the managers there operate, I'm not sure how they got into the role they are in. It takes a special person to manage people and not all have the ability or knack to do it, even if they have been there for 20 years doesn't mean they are good managers.

    Have a more clear picture on time off. The erroneous hours that you require of salaried employees is quite ridiculous. You preach work/life balance, but when your employees are constantly worried about hitting the minimum hours, you make it difficult to maintain that work life balance. Why track hours if you are salaried? My thought is if you get your job done in less time required, then why make a deal of hitting your hours. Make a deal of it with individuals that are not performing at a high level and put them on performance plans.

    Lastly, listen to your employees and help them resolve issues. This is one area where your company is very weak. Resolving issues is part of the managerial role and part of being an employer, but when you have managers that don't know how to or address the issues at hand, then you have someone that is in the wrong role.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 6 people found this helpful  

    You're a # to them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE

    I worked at Gallup part-time (less than an year)

    Pros

    Schedule freedom, open office space

    Cons

    Everything else, you're a robot

    Advice to ManagementAdvice

    Don't be fake

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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