Gallup

www.gallup.com

Gallup Reviews

Updated January 28, 2015
Updated January 28, 2015
279 Reviews
2.7
279 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Gallup Chairman, President, and CEO Jim Clifton
Jim Clifton
215 Ratings

Review Highlights

Pros
  • The flexible work schedule is great (in 20 reviews)

  • You create your own hours each week, and it's an overall flexible and easy going work environment (in 14 reviews)


Cons
  • Lack of work-life balance (every week is over 45 (in 9 reviews)

  • Senior management needs to make smarter decisions (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A fun and motivating environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interviewer in Omaha, NE
    Former Employee - Telephone Interviewer in Omaha, NE

    I worked at Gallup full-time (less than a year)

    Pros

    Able to design schedule around class

    Cons

    Not a lot of cons was not there a long time

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    MBA Intern - a great way to spend your summer with diverse projects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Development Consultant (MBA) in Chicago, IL
    Former Employee - Client Development Consultant (MBA) in Chicago, IL

    I worked at Gallup as an intern (less than a year)

    Pros

    Upbeat peers, a mix of internal and external projects, opportunities to be client facing, and a weekly check in to determine the progress of the whole team of interns made this a successful, industrious internship experience for me.

    Cons

    Nature of the work could have been more challenging. Also, I understand that the lack of direction was intended to weed out those who were not comfortable taking initiative, but it's not exactly an environment conducive to mingling on a daily basis.

    Advice to ManagementAdvice

    Structure interactions between the top and bottom floor to make it easier for interns to focus on their work.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Energetic Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gallup

    Pros

    Flexible working hours
    Good worklife balance
    Indivisual responsibilities
    Good understanding colleagues and managers

    Cons

    Ambiguous growth structure
    Sub-par pay
    Non technical managers for Technical teams
    Some poor managers

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Omaha, NE
    Former Employee - Call Center in Omaha, NE

    I worked at Gallup part-time (less than a year)

    Pros

    -Very flexible, choose your own hours, great management staff that really wants you to exceed
    -Good pay if you make enough surveys and are full time
    -very rewarding company, lots of fun time in the office

    Cons

    -Pay is all commission based and a lot of people dont want to take surveys
    getting yelled at by angry people wondering why you called them
    -didn't make enough money most of the time just from people hanging up and not wanting to take survey

    Advice to ManagementAdvice

    Higher compensation for workers and don't base pay off of commission

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    It was alright, for short term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gallup

    Pros

    Management was great
    People are friendly
    Environment was nice

    Cons

    Long hours
    Quota is hard to meet

    Doesn't Recommend
  7. 2 people found this helpful  

    Great brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Minneapolis, MN
    Current Employee - Sales Consultant in Minneapolis, MN

    I have been working at Gallup full-time (more than a year)

    Pros

    Smart co-workers and exposure to high level Fortune 500 executives. Great place to learn, grow, and build a career.

    Cons

    Gallup is known for its research and science - always will be. We fell a little behind in technology but we've made the appropriate adjustments and technology is now a strength and blossoming part of our company.

    Advice to ManagementAdvice

    Continue to focus on technology. Everything that comes from it is good.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telephone Interviewer in Omaha, NE
    Current Employee - Telephone Interviewer in Omaha, NE

    I have been working at Gallup full-time (more than 3 years)

    Pros

    If you work hard and become good at getting people to say yes you can make good money. They have decent benefits and work environment is great. It is a great company if you have to balance school and/or other life challenges.

    Cons

    If you can not sit in a desk for 8 hours a day and deal with people on the phones it is not the job for you. Also there is no where for you to move up no matter how successful you are, they are not a horizontal company.

    Advice to ManagementAdvice

    Some managers need to be more familiar with all the ins and outs for on the phone problems and issues.

    Recommends
    Positive Outlook
  9. 1 person found this helpful  

    Being on the phone is fine, management was terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interviewer in Lincoln, NE
    Current Employee - Interviewer in Lincoln, NE

    I have been working at Gallup part-time (less than a year)

    Pros

    -Good pay
    -Can have a longer than 30 minute lunch

    Cons

    -Management is condescending, manipulative, and just overall awful
    -The people you work with are mostly all awful, some good eggs, most people are rotten.
    -While pay is good, it's all commission after two months. If no one answers the phone, you get nothing.
    -While you can have a longer lunch, you are also expected to make up whatever time past 15 minutes up before you leave.
    -If you're sick, you will most likely get fired because they expect you to be there every day and then some and you have to work at least 20 hours no matter what. Vacations, sick days, errands, all unheard of to this company

    Advice to ManagementAdvice

    The absolute worst company I've ever worked for, hire new management.

    Doesn't Recommend
    Negative Outlook
  10.  

    The company leadership plays favorites and they do not live what they preach. Salaries and benefits are poor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gallup

    Pros

    The regular people you work with are kind and caring. They genuinely want it to be a great place to work.

    Cons

    Very competitive environment encouraged by management.

    Advice to ManagementAdvice

    Practice what you preach!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 6 people found this helpful  

    Should have been, could have been, wasn't...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gallup

    Pros

    Gallup DC has some stellar office space and a handful of truly amazing thinkers and offers flexibility. Many are hard working and knowledgeable about conducting field research and the pitfalls associated for any org. who works in the field. The tenured staff at Gallup are nearly all interested, invested, and committed but their numbers are limited. There are many social opportunities if you don't mind the hassle of being pressed to attend after work events. These events are often informative and interesting though sometimes border political . The polling staff and both national and global polling are solid tools with global implications and despite the flaws associated with this type of research in general it is really astonishing what is accomplished. There are levels of support and opportunities on project management, field ops and editing.. The culture on it's face encourages positive thinking and fosters a bond between staff that helps create a 'cohort' mentality to help the newbies adapt. Strengths and talent are nice conversations and the data is interesting when the aim is to foster a better and more transparent environment, therefore when the company sticks to what it does best, being a vendor, the work can be excellent and there's room to grow with the client, particularly in hospitality and retail. Client list was good but they do not like being sold something more every one minute.

    Cons

    I sincerely wish I had not held the belief that only naysayers write on these review boards when I read this before leaving another job to come aboard. The utter disgust so artfully written by others from DC really capture the mood and environment at Gallup.

    A big challenge for Gallup is that they have a good brand to some degree and some high profile clients and a handful of totally overworked but talented employees, but they are very much a for profit and also a lean company with no resource or human capital management (bad managers). There is an absence of any internal system that works in this respect. In addition the idea that a positive culture exists at the organization is a myth quickly dispelled upon arrival.

    About the work: Public recognition events often appeared to be a source of great discontent for the general workforce. The organization encourages personal friendship and relationships so you can imagine how this turns out. Individuals appear to get most credit for projects that others do all the work to secure. Definitely a crony system with rewards built in for some pretty unsavory people who do not concern themselves with the smart people that make them look good.

    For me, the grossly under-performing management calls into question how the talent management and selection system works, and it seems to frequently shifts to compensate for "shortfalls in the talent hired" even though this demonstrates one of two possibilities: Either the talent acquisition model is a failure or the people hired are completely mismanaged. The turnover is high because of the underlying nature of this organization and its senior management and not the challenges of the job (they also change job titles continuously). Gallup leadership say and believe that only a certain person can be a Gallup consultant and that performance culture drives productivity and revenue, however, in reality the practice internally is the opposite in that performance is in fact associated with hours worked and other more subjective measures. Also, there is a very large gap between seasoned staff and the vast majority who have limited experience onsite. On the bright side this is clear when you're hired so not a surprise. You will pay for your own vacation, making up for your time off to make your required production hours and billable hours. NOTE: There is no time off, but you can work when you want, just get those forty something hours in or make them up and they really do need to be client hours so those friendships are very important if you want hours to make a name for yourself. You will meet individuals you would like to mentor you, but you will quickly realize they have no time, though they wish they did. During my time, various level consultants frequently worked on projects without specific subject matter knowledge simply because they were preferred by the salesperson (surely the name has changed from client development). It is a nonsensical manner of work distribution and negatively influences the client and those who are taking on more than they can handle.

    Because there is a lack of accountability - zero accountability for managers and leaders to be accountable and there is a pervasive culture of fear. While I sympathize with some managers, the passive aggressive smile and nod in the required review meeting after a 30 minute discussion of talent and strengths results in a long list of how YOU can find your own internal and external clients, how YOU should find partners to get you work, and essentially what YOU are not doing (think positive psychology, you can change this) and all of this occurs while there is managers fail to take responsibility for matching background and talent to work available and to actually assign teams to projects that make sense. The sense is that if you're liked, look good and get adopted then you're good.

    I think the biggest miss at the Gallup Organization is a lack of understanding about how to aply any logical interpretation of their science internally and the decision to drop clients. Flat orgs don't work in this environment becuase it's family and crony oriented and not a single person seems to be making sure higher ups actually do their job. If I had to I would guess that people are right now looking around that beautiful office space feeling something they just can't put their finger on. I felt that way and discovered what I was feeling was an absence of senior staff in the numbers you'd expect to see, a lack of work, and an underlying unease with those who had survived the 1 or 2 year mark . There was a distance from senior staff at first, as if they don't want to say something to soon. Many were gone in a short time and few were there when I left. The failure of the ever-changing business strategy lends itself to an heir of instability at times. I must say this was the worst job that could have been the best job. The disappointment was immediate for the reasons above and noted throughout this board.

    Advice to ManagementAdvice

    None. They know. Perhaps hire a consulting firm to get things moving in a different direction. Stop working the talent to death to feed the sharks.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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