Gallup Reviews

Updated July 17, 2015
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3.0
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Gallup Chairman, President, and CEO Jim Clifton
Jim Clifton
224 Ratings

Pros
  • Very flexible work schedule & personal development (in 20 reviews)

  • You create your own hours each week, and it's an overall flexible and easy going work environment (in 14 reviews)

Cons
  • Lack of work-life balance (every week is over 45 (in 9 reviews)

  • to instantly be hired or promoted into senior management positions that pay multiples of what anyone else makes (in 14 reviews)

More Pros and Cons

297 Employee Reviews

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  1. Helpful (1)

    Great place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Omaha, NE
    Former Employee - Executive Assistant in Omaha, NE

    I worked at Gallup full-time (More than 10 years)

    Recommends
    Recommends

    Pros

    Work-life balance, great management, on-site daycare-best in the Midwest, good perks to work there.

    Cons

    Focusing more on younger employees. Benefits not great due to self-funding but no worse than other local businesses.


  2. Helpful (1)

    Gallup

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer
    Former Employee - Telephone Interviewer

    I worked at Gallup

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work culture and environment Opportunity to earn more money (pay for performance)

    Cons

    No cons that I can think of

    Advice to Management

    None; great management!


  3. Helpful (1)

    Don't practice what they preach

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant Specialist
    Current Employee - Consultant Specialist

    I have been working at Gallup full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The mission is real (leadership and fellow employees truly do care about making the world a better place) Strengths work (really great work and is used quite a bit internally)

    Cons

    Lack of communication (Feeling a part of the company) Development (no true managers and "go to" is too overwhelmed with his own work) Overworked and underpaid Poor incentive structure Favoritism No career path guidance Poor knowledge management (constantly reinventing the wheel) Poor processes

    Advice to Management

    Follow our own research and create a true manager role, so that you can help grow/develop your people. Hire more people.


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  5. Helpful (1)

    Gallup is the best place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Sales in Cambridge, MA
    Former Employee - Vice President Sales in Cambridge, MA

    I worked at Gallup (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Brilliant thought-leaders from whom to learn Totally supportive leadership, starting with the amazing CEO, Jim Clifton. Great salary and constant perks. Don't ever leave - nothing will ever compare.

    Cons

    Must be self-motivated because you're given a great deal of flexibility (this form is forcing me to write a "con" and I think my response demonstrates how hard it is to think of a "con").


  6. Helpful (1)

    Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE

    I worked at Gallup (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly co-workers, lots of fun activities

    Cons

    Not much room for growth

    Advice to Management

    keep up the good work


  7. Helpful (6)

    Caution!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Designer in Omaha, NE
    Former Employee - Web Designer in Omaha, NE

    I worked at Gallup full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The individuals that work there are fantastic. The office space along the river is very nice.

    Cons

    Nepotism runs rampant, being liked as an individual is more important than being good at your job. Individuals are treated as a disposable commodity. Hypocritical and inexact sciences lead to poor and flawed business and leadership decisions.

    Advice to Management

    Set the ego aside and listen to the smart people you still have. hemorrhaging people isn't gonna stop unless you step up and make right by the talent you still have.


  8. telephone interviewer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gallup

    Pros

    the culture was great. everyone was very nice and you choose your own hours.

    Cons

    phone calls are frustrating and you have to work certain hours if you want to do well.


  9. Helpful (1)

    OK Job...with Strings Attached

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Phone Interviewer in Omaha, NE
    Former Employee - Bilingual Phone Interviewer in Omaha, NE

    I worked at Gallup part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The working environment was great Management realized what a frustrating job we have, and attempted to create fun work culture with interactive activities for us all to enjoy Payed higher if you were bilingual (not so much now)

    Cons

    Everything was very number-centric. Your pay depends on your performance. While I did very well, I still felt extremely pressured to pick up other team members' bad numbers. Often, they would put me on projects they knew I wouldn't do well on because they needed to reach quota. Even though it's performace-based, you don't really get to choose what projects you work on. I understand that it was a team effort, but it often felt like punishment. I quit after 6 months, well above their 4-month cut for rehiring, but I'm not too worried I'll return, because they cut off Spanish hours. At the point of my leaving the company, I was one of two left from my 15-20ish class who started with me. Retaining workers is a problem at this job, because no matter how many activities we do, the work isn't something that many are, or will ever be impassioned about. It's not worth it for many, including me.

    Advice to Management

    Keep up the encouraging attitude, because the workers truly appreciate it.


  10. Client Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gallup full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environments and excellent access to technology and information to use with a variety of interesting clients. The work is engaging and rarely dull.

    Cons

    There are some management problems that I believe are not being addressed as timely as needed.

    Advice to Management

    Find more meaningful. frequent forums to open dialog with employees regarding potentially useful changes that ought to be considered.


  11. Helpful (2)

    Outbound Interviewer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE

    I worked at Gallup full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Ability to work on a variety of interesting projects. Some flexibility in hours (although not as much as in previous years). Great co-workers and facility.

    Cons

    Gallup has changed drastically since my first year. Quotas have become unrealistic to achieve. , Team Leaders do not really listen to you - it has become a "bottom dollar" company. They are more interested in obtaining "data" for their online business services than they are in obtaining opinions. I always held Gallup in high regard throughout the years because I felt they honestly wanted to "help people be heard". I believe now that they are primarily concerned with selling their products. Management shows very little respect for interviewers, and team leaders rarely have time for team members. Questions are left unanswered, and if you are have problems meeting quotas, they tell you they will "listen to you" on your recordings and give you feedback. They tell you they "want you to succeed", but they only want you to succeed to a certain degree. Very hard to hit bonuses. Pay structure has totally changed, so if you take a break under 30 minutes, it's going to affect your quota. You cannot walk away from a difficult call anymore - you just have to dial another number, or you're not going to hit quota.

    Advice to Management

    Encourage your interviewers instead of demeaning them. Take the time to remember what Gallup stood for. You've lost some major contracts - maybe you should consider why.



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