Gallup Reviews

Updated April 14, 2015
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3.0
294 Reviews
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Gallup Chairman, President, and CEO Jim Clifton
Jim Clifton
221 Ratings

Pros
  • The flexible work schedule is great (in 20 reviews)

  • You create your own hours each week, and it's an overall flexible and easy going work environment (in 14 reviews)

Cons
  • Lack of work-life balance (every week is over 45 (in 9 reviews)

  • Senior management needs to make smarter decisions (in 14 reviews)

More Pros and Cons

Employee Reviews

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  1. Excellent products, company culture, and employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Development Consultant in Washington, DC
    Current Employee - Client Development Consultant in Washington, DC

    I have been working at Gallup full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Everyone works together towards the same goal. Practices what they preach regarding employee engagement.
    - Stellar hiring process.
    - Great benefits.
    - Charismatic CEO & Go-Tos.
    - State of the line office space & facilities.
    - World class products and services.

    Cons

    None that I have witnessed. Everything is streamlined and working well. No cons.

    Advice to Management

    Keep up the great work!

  2. Ok Work environment; Ok People

    Former Employee - Telephone Interviewer in Chicago, IL
    Former Employee - Telephone Interviewer in Chicago, IL

    I worked at Gallup part-time (more than a year)

    Pros

    This is a good first job out of college. Really good for getting your feet wet. The people appear committed to working hard so its encouraging to be in a work environment so focused on succeeding.

    Cons

    the workload is considerable. A work life balance is difficult to obtain while at Gallup. Other reviews mention the workaholic frame of mind and I'll second that.

    Advice to Management

    lighten up. the company won't crumble if one out of eight assignments doesn't get finished on time. If you lighten up people will work harder and better.

  3. Helpful (1)

    Good first job for young people, everyone else steer clear

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interviewer in Omaha, NE
    Former Employee - Telephone Interviewer in Omaha, NE

    I worked at Gallup part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It's a great first job for someone with no work experience or someone in class during the day because it's late afternoon to evening hours. Also the pay is very good INITIALLY, that is for the first six weeks. There's a real community feel in the office, you're properly trained and not just thrown on the phones right away. It prepares you for face to face customer service work because you deal with angry and/or combative people all day long. Because seriously, people hate telemarketers.

    They're always hiring because people are always quitting! If you're desperate for a job, you don't need experience to do this. Just make a good impression in the interview and online application by seeming competent & very competitive (they love that for some reason), be able to speak clearly and you're likely to get hired.

    Cons

    You're on the phones all day! There are no paid breaks. You have to log your own hours at the end of each day and figure your ACTUAL production hours and fill out (BY HAND) a work sheet with your completed surveys and the money you made and hand them in to a supervisor before you leave which is such a weird way to do things, definitely inefficient.

    They reel people in by saying how "flexible" the hours are but they aren't at all. There's a set time slot between 3 and 11 that you can work, the offices are only open during those hours. Except for weekends when it changes from early morning to afternoon hours. Not flexible. They also push that you pick your own hours and only have to work 21 hours a week. But here's the thing: the hours you work aren't based on the time you're physically there, they're production hours. It's not even just the time you spend on the phones, but the time you're actually logging a survey! So you can be going in for well over 21 hours a week but your chart is not reflecting that. And as for the "pick your own hours" bit you can only work from 3-11 so there's nothing to pick. You're gonna be working 3-11. Or some small deviation like 4-11 or 3-10 because you need the money.

    Speaking of the money the base pay is $9.50 which is a huge part of the appeal of working there. But you're only guaranteed that for the first six weeks. After that once again it's based on productivity. So you start making less than that because you're not completing enough surveys. Which mostly isn't your fault, the numbers are randomly generated and so you get answering machine after answering machine. And if it's not an answering machine it's someone who hangs up on you as soon as you open with your pitch. This happens to the best of them, veterans of the job (5+ years) and high school kids alike. There's nothing you can do about it. Some people, a small group out of the office become rockstars at it and make $13 an hour doing it. Those people have usually been doing it for some years though. And I really cannot imagine why someone would keep at this for so long because there's no where to go. No place to move up to. You're a telephone interviewer and you'll always be one.

    Overall the job is pretty straightforward and simple. You do the same thing all day, the systems are easy to navigate, the surveys are easy to get through. But it's exhausting work though. Actively trying to persuade people all day, and getting denied over and over. If it doesn't wear you out to be "on" all day and you can handle repetitive rejection give it a try. But you'll probably be disappointed by the pay and get fed up and leave.

    Also something I forgot to mention. Their servers are very poor so there are times when certain surveys are just down and boot everyone off the system and we all just have to sit around and wait while not being paid of course! Fun! Also if you're doing really well on a survey the managers will take you off and put you on a bad one that's unpopular with public or very long and hard to complete without someone hanging up in the middle (which means you don't get paid for it). And some surveys are worth more money than others so yes you'll definitely be demoted to a lesser paying survey.

    Advice to Management

    Paid breaks! Updated software! Seriously no one wants to do math at the end of a long day by hand. System should be able to spit out your records on its own. More variety in surveys, a guaranteed base pay that's actually guaranteed. There are no raises no matter how long you've been there or how good your work performance is. It doesn't seem fair that people who have been around for years can make the same as some high school/college kid. Paid breaks! The physical hours vs. production hours aren't likely to change either but they should.

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  5. Good For College Graduates

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gallup

    Pros

    Will get to work with Latest Technology

    Cons

    Management has no clue on future

  6. Helpful (2)

    Not real management consulting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Client Development Consultant (MBA) in Chicago, IL
    Current Intern - Client Development Consultant (MBA) in Chicago, IL

    I have been working at Gallup as an intern (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Talented and fun people, flexible and generally laid back work environment, nice work space,

    Cons

    Very unstructured environment, lack of feedback or direction in your work, unclear outlook for the company - they don't know where they are going or how to get there, very family-driven - the CEO's sister and son are both top executives, lack of real strategy work.

    Here's the honest truth: If you are an MBA intern for the Client Development Consultant role, you will probably be disappointed. The pay for interns is nice, and they treat you like the cream of the crop, but at the end of the day you won't really learn anything you didn't learn in business school in the internship. The role is essentially a business development role, and you won't be doing any real strategy consulting.

    I turned down a full-time offer, while some of my fellow interns (who I now consider friends), accepted it and are now regretting it.

    You can make real money, yes, and if you are someone who is sales-oriented and wants to make 200k+ after 3 years with the company, you can do it. However, I don't think the skills or experience from the consultant position at Gallup translate to any other company. That was my biggest concern.

  7. Helpful (1)

    Good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gallup

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Very nice co-workers. Given lots of freedom to try and learn.

    Cons

    Benefits. Salary is not great.

  8. Helpful (1)

    Perfect firm for me, though not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Client Development Consultant in Chicago, IL
    Current Employee - Senior Client Development Consultant in Chicago, IL

    I have been working at Gallup full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    * Valuable member of the team very quickly
    * Leadership responsibility of your own portfolio
    * Autonomy to set your own schedule, work style and run a team your way
    * Access to leaders internally but more importantly externally in your clients
    * Great office culture (few cubes and frequently socializing with co-workers)
    * Quality of projects on par with other firms without the requirement to travel Monday-Thursday

    Cons

    * Minimal structured training programs
    * Can get stuck in a rut with your portfolio without a clear picture out
    * Operational procedures have not advanced quickly enough
    * Management structure is lacking

  9. Amazing First Job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telephone Interviewer in Lincoln, NE
    Current Employee - Telephone Interviewer in Lincoln, NE

    I have been working at Gallup part-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Flexible Schedule
    - Great Pay ( if you work for it )
    - Everyone makes you feel welcomed and like family
    - There are a lot of ways to earn bonuses and perks
    - The managers are there to help you succeed

    Cons

    - The job gets repetitive at times
    - some people can be really rude on the phone
    - it can be a little confusing at first

    Advice to Management

    Keep up the great work, the only thing I'd recommend is to make the training a little more hands on. There is a lot of just sitting there and listening, I think new people could benefit better by seeing what the job is actually about and getting their hands on more.

  10. Telephone Interviewer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gallup

    Pros

    Flexible schedule, relaxed atmosphere, pay based on performance. Good fit for a part time job.

    Cons

    Occasionally get a rough survey that makes for a challenging night.

  11. Technology teams are moving the company forward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Project Administrator in Omaha, NE
    Current Employee - Technical Project Administrator in Omaha, NE

    I have been working at Gallup full-time (more than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Working with cloud technology as the Company creates a new platform for more standardized and elegant products. The work is really quite fun as we build new sites and platforms for the future. Coworkers are smart and really seem committed to making Gallup products even better.

    Cons

    Lots of deadlines that are really pushing what a team can do in a short amount of time but it does make it exciting at times. Sometimes, not quite sure if the Executive team really understands (or cares much) about the details of how their products work online.

    Advice to Management

    Their are many difficult (and sometimes unpopular) decisions that must be made. Don't try to make everyone happy - that doesn't work!

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