Game Retail Reviews

Updated April 21, 2015
27 reviews filtered by
  • Any Location
  • Any Job Title
2.4
27 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Game Retail CEO Martyn Gibbs
Martyn Gibbs
10 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. Great job while you go to college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Portland, OR
    Former Employee - Store Manager in Portland, OR

    I worked at Game Retail

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Very relaxed, and friendly atmosphere. Lots of discounts on products.

    Cons

    Long hours, with few growth opportunities.

  2. It's alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Fort Lauderdale, FL
    Former Employee - Cashier in Fort Lauderdale, FL

    I worked at Game Retail part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you love video games, you're better off working here. :) The money was decent and the employees are great to work with! Managers will differ from each store.

    Cons

    Customers and management aren't that good, but it's a living.

  3. not bad

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Game Retail

    Pros

    Was A great Place to work

    Cons

    Downsizing got alot of peoples jobs gone to many left without

    Advice to Management

    focus more on the customer and less on moving to phones and tablets

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in New York, NY
    Former Employee - Analyst in New York, NY

    I worked at Game Retail part-time (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good management, hard working, reliable.

    Cons

    Bad customers, negative, low key

    Advice to Management

    Pay more

  6. Immense potential if culture can be improved and stabilised.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Basingstoke, England (UK)
    Current Employee - Anonymous Employee in Basingstoke, England (UK)

    I have been working at Game Retail full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    -People love the job, the industry and product. If you're a gamer, you'll love that aspect.

    -Some genuinely smart and able people at all levels - both in stores and in head office. Vast majority a pleasure to work with.

    -The company vision is excellent - the idea as to where it wants to go is exactly right if GAME is to flourish.

    -Fast to react, fast moving, and if the stars align, fast to make change. A dynamic environment - if you like that sort of thing! A 9-5 job this is not - could be a con, depending on what environment you enjoy.

    -Good operations->office culture of giving stores and field management staff different secondment opportunities in head office.

    Cons

    -A defensive culture, perhaps born out of administration and times preceding it. Politics varies by team - it abounds when teams fight over areas of responsibility, or seek to prove they've done due diligence and correct practice when something hasn't gone quite right.

    -Revolving door culture in some teams and areas of head office - hopefully this will be more stable now, but very often quite senior or junior level employees would leave or be "moved on" with little to no explanation as to why to the wider business.

    -Several teams had 3/4 different managers or directors over the space of /4 years with pre and post administration shuffling. Doesn't help with progressing things, and forces reliance on old guard in some areas - most of whom are excellent, but some of whom are survivalist rather than innovative as mentioned above.

    -Several instances of very smart, talented stores/field staff being parachuted into secondments in areas they had little experience in. Applaud the giving of opportunities, however when they are bought in to an existing team to manage specialists who aren't given an opportunity to apply for the position, this causes both resentment and instability due to lack of progression opportunities. See point 3 above.

    -Some long term employees (pre/post administration) protect their status quo by preserving others ignorance/keeping the business in the dark - progress, change or collaboration in some areas is nigh-on impossible.

    Advice to Management

    -Give staff opportunities to grow with a proper career progression structure in role, benefits, pay and knowledge.

    -Particularly some of the longer-term stars who are fed up of being looked over for promotion or new challenges.

    -Promoting operational staff over functional specialists into support center roles will cause a talent drain in the mid/long term.

    -Find the people who should really find a new challenge or who are coasting due to being part of the furniture, and able to run their fiefdom in a way that protects them due to changing management. They slow and frustrate progress with a "this is how we've always done it" mentality. These are very often the people who cause friction between teams and breakdowns in inter-team working.

    -Listen to your employee feedback surveys. If team morale is poor in a department, then there will be more than one reason why.

  7. Loved working at Game

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Sales Assistant in Leckwith, Wales (UK)
    Former Contractor - Sales Assistant in Leckwith, Wales (UK)

    I worked at Game Retail as a contractor (Less than a year)

    Pros

    Liked the products they sell. Very nice boss and co-workers

    Cons

    Nothing, I loved it but unfortunately it was a temporary job over the Christmas period.

  8. Bog standard minimum wage job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Carlisle, England (UK)
    Former Employee - Sales Associate in Carlisle, England (UK)

    I worked at Game Retail

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun environment, can borrow pre owned games, some discounts

    Cons

    No real structure. Very difficult to develop any sort of career or manage progression.

    Advice to Management

    Develop your staff to keep them engaged!

  9. Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Plymouth, England (UK)
    Former Employee - Store Manager in Plymouth, England (UK)

    I worked at Game Retail full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    For the Retail sector, pay can sometimes be good. A lot of perks and benefits (though some come with a lot of 'small print' so always read the terms and conditions).
    Will give you an incredibly wide skill base and a lot of transferable skills.
    If you can work at Game, what you will learn and expected to acheive will make working anywhere else a breeze.

    Cons

    Hours are long and the work intense. Staff levels over the years have been cut to the bone, and policy, procedure and compliance increased. So expect a lot of work and a culture of long shifts and short breaks.
    Game is very much about passion for the product and it is the product that attracts many people to work for them... but this is a tough job and you are fighting the constant battle of your enthusiasm for the product being drained out of you, by the relentless work load and intense company politics.
    Game live and breathes Company Politics... learn to play the game if you want to survive and especially if you want to progress. Knowing which people and which departments control the power at H/O is helpful. Making sure your face fits is important.
    Regional Managers will either be your best friend or actively trying to work you out of the business... and get used to the constantly changing faces of these. I saw 8 RM's come and go with my time with Game.
    There are a lot of KPI's... more than any I have ever seen in any retail company. Success will depend on your ability to juggle and keep all these balls in the air at once, while making sure you say the right things to the right people. Regions can very much descend into a bit of a popularity contest... if your face fits with the RM, then you should be fine.

    Advice to Management

    This is a tough company to work for. Company and Regional politics are so ingrained into the culture, they often have huge detrimental impacts on the business.
    Head Office has little real understanding of the issues stores face and instructions put down to RM's to roll out to stores... are often changed and warped and in most cases, ended up increasing work loads by massive amounts.
    This company prides itself on listening to its staff... Listening is easy, taking note and helping out is a lot harder. If a store or individual asks a question or puts something across that Game don't want to hear or answer... it will be ignored at best... at worst, you will be actively targeted to be worked out.
    Regional Managers are predominantly destructive to the business. They demonstrate little respect for staff and the work loads out there. If a RM proves unpopular on a region, they will be moved to another region, rather than the issue addressed.
    HR department has little strength or power. This results in issues not being addressed and in some cases actually buried.

  10. Helpful (1)

    Poor Company Structure and Staff Welfair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Assistant in Gloucester, England (UK)
    Former Employee - Senior Sales Assistant in Gloucester, England (UK)

    I worked at Game Retail full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The products you sell, working in the video game industry, the employees the dedicated customers

    Cons

    Poor company structure and organisation means the stores are impacted heavily. I worked as a senior sales assistant for 2 years with the aim of becoming a manager. The progression routes are terrible and I on average did 3 hours of unpaid labour every day. When raising this with the senior management of the company after leaving they did a review and sent me the money for the last 4 months of unpaid labour they had identified the manager had skimped me out of. But there records 'could not go back any further' (there's this new thing called backing your data up on computers) therefore they did not pay me for over a grands worth of worth from the previous year. I'm very patio nate about video games but the company abuses the high dedication and enthusiasm of employees for shameless financial gain. Poor communication between head offices about and stores mean things like store layout, deliveries and customer service are often let down about band severely inefficient. There is no such thing as health and safety I would recommend working for game if your about bonded student or doing something along side it but as as full time career you should be aiming higher than the 20 - 25k that the top managers get paid which, for the work load, is ridiculous. During my time at Game I sold more insurance than three stores out together in aiming financial period and received no incentive to do so and no recognition for high performance, enthusiasm and management skills.

    Advice to Management

    Have more communication with stores, head office need to sort their comms with the stores out. Things like receiving store plans for stores that don't even have the same structure and layout as yours, introduce incentives, training programmes and progression routes so you can maintain the staff you get rather than churning through them and being happy with a terribly high staff turnover.

  11. Fine if all you want is to work and go home. No development or interest in its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant in Basingstoke, England (UK)
    Former Employee - Assistant in Basingstoke, England (UK)

    I worked at Game Retail full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Working in head office is OK. Good transportation links. Parking on site. Restaurant on site, which is samey but better than nothing. Salary is fairly standard. Everything abut this company is just OK. Nothing special.

    Cons

    My biggest problem came from the HR department and top management. There is no career progression. Business is down so there is no money for training courses. HR are only business focussed and not there for the employee. The company will not think twice about getting rid of staff and just paying them off rather than following structured procedures.

    Advice to Management

    You have good and loyal employees. People who are working all hours for your business. Please show some appreciation for them. Also, the décor needs updating with the latest game graphics, not games released 5 years ago. Make it exciting!!!!!

Game Retail Photos

Store Front
Andover - Game (Photo thanks to Geograph user Chris Talbot, Some Rights Reserved)
Game and The Carphone Warehouse, Cyfarthfa Retail Park, Merthyr Tydfil (Photo thanks to Geograph user Jaggery, Some Rights Reserved)

+ Add Photo

Work at Game Retail? Share Your Experiences

Game Retail

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.