GameFly

  www.gamefly.com
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GameFly Reviews

Updated July 27, 2014
Updated July 27, 2014
10 Reviews

2.8
10 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Dave Hodess
5 Ratings

Employee Reviews

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  1.  

    Great people, great product.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Relatively small, so not much in terms of bureaucracy to put up with. Good work/life balance, great office culture. They have food trucks that come once a month or so, and give every employee a Free gamefly account. Fun office with tons of video games to play and people who want to play them.

    Cons

    Pay isn't exceptional in my experience, some employees aren't very high caliber. Not much room for product growth.

    Advice to ManagementAdvice

    Ad

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Unsure of its next step.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Excellent work/life balance and time off policies. Great atmosphere, warm welcome to new employees. Extremely nice people to work with.

    Cons

    Lack of accountability on some levels, unable to unify goals and optimize efforts. Indifferent outlook on long term goals. Deficient in vision and motivation.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Different

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fulfillment Associate  in  Lakewood, CA
    Former Employee - Fulfillment Associate in Lakewood, CA

    Pros

    Work hours and job was a daily routine

    Cons

    no room for advancement or promotions

    Advice to ManagementAdvice

    pay attention to employee complaints

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Fun atmosphere, good people, company on its way out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Analyst  in  Culver City, CA
    Former Employee - QA Analyst in Culver City, CA

    Pros

    Fantastically relaxing atmosphere. Very low stress and a ton of things to do at work to take your mind off of work, IE game room with fully stocked video games. Free gamefly account for every employee so you can get any game you want.

    Cons

    Company was struggling and so there was some failure related tension in the air. Many people were let go when I left and it made the overall morale pretty low.

    Negative Outlook
    Approves of CEO
  6.  

    Great people, boring job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse Associate  in  Tampa, FL
    Former Employee - Warehouse Associate in Tampa, FL

    Pros

    Good Health Insurance
    Free Game Rental Service

    Cons

    Repetitive Work
    Some Management Issues
    Limited Growth Potential

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great colleagues but disappointing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    Pros

    - I met great people that I love to this day.
    - Variety of channels used to respond to customers (Phone, E-mail, Chat).
    - Free GameFly account.
    - Small customer service team. It provided a sense of camaraderie.

    Cons

    - Working on weekends and overtime around holidays.
    - Pay was mediocre for the industry, but the amount of my raise after a year felt insulting.
    - Some reps valued speed more than quality and the metrics only reinforced this attitude.
    - A lot of reliance on your specific Lead's philosophy of how to handle certain issues.
    - It seems as if the upper management was more worried about advertising than investing in the company's infrastructure.
    - No room to move up without someone leaving the company.

    Advice to ManagementAdvice

    Invest more in operations. Slow shipping or lost games were the complaints faced on nearly every call, so perhaps those things should be addressed. More shipping sites might help and tracking might be a huge help. A lot of reps kept quiet because we had to assume that tracking must cost more than the amount of games lost or stolen.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Avoid - Avoid at all costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good office location, free subscription to GameFly service, security guards are nice

    Cons

    Stultifying office environment, lack proper investment to deliver on new services, in maintenance mode

    Advice to ManagementAdvice

    Sell while you can

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    Pros

    Free GameFly account
    Friendly co-workers
    Some scheduling flexibility (based on need)
    Good healthcare package

    Cons

    Low pay: Starting pay was about what you would expect for a contract worker, but not in line with permanent employment at other companies.

    Few opportunities for advancement: Regardless of how much work you do and how well you do it, you may be held back based on very arbitrary reasons. Management may even start training you in a leadership position and then stop training you without explanation.

    High turnover: Within 1 year of my starting employment at the company, almost the entire leadership team within the customer service department left the company. It's also extremely common to see only one person stay from a group of 3 or 4 new hires.

    Increased workloads without increased benefits: As stated previously, you may give it your all and still not see any advancement. This also applies to things like raises. Unless your job title changes, you are extremely unlikely to see a raise. If you participate in the technical support team, you will be trained for two jobs, paid for one, and expected to switch between them at moment's notice on someone's whim.

    Poor structure: Training was haphazard at best, and the department is actually split into two halves, one of which doesn't actually have a structured training at all. There's also very little provided in the way of knowing WHAT you're actually supposed to be supporting. Sometimes you will be asked to handle situations and issues that you've been explicitly told by someone else not to handle. There are few, if any, resources provided after initial training, and responses to specific situations are often based on how whatever lead you ask feels the situation should be handled. There are also some pretty outdated policies and procedures, and a general resistance to updating them. Suggestions for improving efficiency were typically ignored.

    High metrics substituting for correct staffing: Because of the high turnover, we were almost constantly understaffed. When metrics weren't being hit, new management's response was an increase in monitoring. Prior to that, the stated goal was and the goal that leads actually expected staff to hit were not in alignment at all. Although the quantity of cases handled increased dramatically, quality generally suffered. During this period of increased monitoring, there was also regularly mandatory overtime in effect.

    Advice to ManagementAdvice

    Since management has changed recently, I'd say keep the cons in mind. It's been about a month since I left the company and I sincerely hope that things are improving.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Just a job to pay the bills (barely)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Fulfillment Associate  in  Austin, TX
    Former Employee - Fulfillment Associate in Austin, TX

    Pros

    - Free GameFly rental account
    - Got out of work at 4:45 pm
    - Frequent breaks
    - Able to check out games before they're released to the public
    - Decent healthcare coverage

    Cons

    - Pay was average for the job type, which means it sucked in general
    - No room for advancement past a few $0.50/hr raises
    - Work on Saturdays
    - Extremely boring manual work (filling envelopes, printing shipping labels)

    Advice to ManagementAdvice

    Try to make the work environment more tolerable for such a boring, repetitive job. Have more company events and parties.

    Doesn't Recommend
    No opinion of CEO
  11.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    very diversified and some really smart people at work

    Cons

    monotonous at times but get to learn a lot

    Recommends
    Approves of CEO

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