GameStop Reviews in Chicago, IL

Updated October 11, 2014
Updated October 11, 2014
1,363 Reviews
2.8
1,363 Reviews
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GameStop CEO J. Paul Raines
J. Paul Raines
655 Ratings

Review Highlights

Pros
  • We know what to recommend because every single one of us plays a lot of video games (in 210 reviews)

  • Simple repetitive tasks and the ability to check out games for a short time (in 52 reviews)


Cons
  • Unless you're upper management you will only get 4-10 hours a week at best (in 123 reviews)

  • Work / Life balance is not important, only delivery of moving targets (in 39 reviews)

More Highlights

26 Employee Reviews Back to all reviews

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  1.  

    Retail in general kinda sucks, as far as jobs go GameStop is more about educating customers and promoting higher margin sales than anything else. Not bad, not God's gift to careers either.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Chicago, IL
    Current Employee - Store Manager in Chicago, IL

    I have been working at GameStop full-time (more than 10 years)

    Pros

    Video games are fun, pure and simple. Way more fun than selling t-shirts or car parts. If you know the discounts offered and understand the promotions, there are really legit and great deals to get your favorite things for very low prices.

    Cons

    Due to overly priced Used items, and low buy back values for years, GameStop's customer base has a very strong distrust for the company in general, so trying to turn that around is a burden. The employees shouldn't have to make apologies for the company they work for nearly as often as this one. Also store managers are notoriously over worked without overtime with the average week consisting of no fewer than 47 hours worked on a 40hr a week salary. Usually the weeks between Nov. and Dec. result in 55hr work weeks. Midnight releases equate to working very off hours. One day will be first shift, 2nd shift, or working until 2am. There is no regularity. Compensation of receiving free venders gifts will only tide you over in a child's mind for so long...

    Advice to ManagementAdvice

    There is no world where this career path will lead to a comfortable and enjoyable work/life balance. The product is fun. Please enjoy video games, but this company treats most staff as very replaceable due to the fact that everyone desires the job so much. It's really just another retail job...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Great Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Game Advisor in Chicago, IL
    Current Employee - Game Advisor in Chicago, IL

    I have been working at GameStop part-time (less than an year)

    Pros

    Game knowledge, store discount, and 1st glance before any one else

    Cons

    retail hours, and upselling is required

    Advice to ManagementAdvice

    Great manager!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Worth it in the Short Term, But Not for the Long Run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Advisor in Chicago, IL
    Former Employee - Game Advisor in Chicago, IL

    I worked at GameStop part-time (more than 3 years)

    Pros

    Can check out games
    Atmosphere can be good
    Coworkers can become friends

    Cons

    Values sales over employees
    Growth within company near impossible
    Available hours are a joke

    Advice to ManagementAdvice

    Advice to upper management? Stop pressuring your employees into getting reserves and powerup members. No one and I mean no one likes doing that. It's a waste of time by trying to get customers to concede to it and they don't like it either. We see it as a money grubbing tactic anyway. If you truly want to get a customer's attention on it, have pamphlets instead of word of mouth and commercials on GameStop TV dedicated to it instead of ads for tv shows and movies constantly repeating. It's not like GameStop is in the red of finances to be forcing their employees to be doing these types of sales, while practically blackmailing them to do so so they get more hours.

    It would also help that you take experience into consideration when it comes to management of the store. Sure, sales are important, but so is experience. I'm not just talking about within GameStop, but if a person has retail experience that expands years. They shouldn't be stuck at the Game Advisor level for years. They can do so much more for the company when in a position that could help the business flourish. They should at least get an advancement to Senior Game Advisor where they can get at least 20 hours a week.

    The hours are another thing. Stop labeling hours per the position of employees in the store. I was a Game Advisor for three years with many years of retail experience under my belt prior to GameStop and I was good at my job. The average amount of hours I got per week was laughable and downright insulting for someone of my experience and skill. Four to eight hours doesn't cut it when I have bills to pay. I only stuck around because I was promised a promotion in my second year which never happened. Instead, it went to someone who barely knew a thing about video games, but was apparently very good at getting reserves and powerup members. That to me was unacceptable. Then again that is how GameStop works. Sales > Employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Total disregard of their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Advisor in Schererville, IN
    Former Employee - Game Advisor in Schererville, IN

    I worked at GameStop part-time (less than an year)

    Pros

    You can work around video games and freely talk about tech and nerdy things. Occasional free promotions and preorder items. Employee discount.

    Cons

    Not many hours, bad pay, the job is all about your numbers/sales and nothing else, really crappy upper management. Upper management decided to shut down our store location and gave us FOUR DAYS NOTICE that we'd all be losing our jobs and that there were no open positions in our district to transfer to.

    Advice to ManagementAdvice

    Treat your employees like people, not numbers. If you want us to give you a two week notice before we quit, give us more than FOUR DAYS notice before you decide to shut down a store location.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Awful company model, awful management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Game Advisor in Broadview, IL
    Former Employee - Senior Game Advisor in Broadview, IL

    I worked at GameStop part-time (more than an year)

    Pros

    Good discount and benefit (Able to borrow games from the store if you want to try before buying)

    Cons

    For the most part it's a horrid company to work for, they overhire and then do not give the store enough hours to be properly staffed. There were many times where they wanted the store in top condition for a DM visit or what have you but only ONE person would be working the last several hours of the day, making it impossible to balance inventory tasks, customer service, and maintenance. Your employment is held hostage for pushing pre-orders and membership cards which more often than not will just aggravate the customer, they expect you to work like you're on commission without the commission pay.

    One time during this recent bad winter (It was about -20 outside) I came to open the store and found the heat was broken, I was not permitted to close the store and we are not allowed to wear coats for loss prevention reasons. My co-workers and I were forced to work in a store that felt like an icebox for an entire day, and that's only one of the horror stories.

    Another time a system was traded in that we later found was infested with bed bugs, the management would NOT call an exterminator until myself and several other employees threatened to not come in. They are so penny pinching they would risk our own homes becoming infested.

    Advice to ManagementAdvice

    Either start paying commission or get rid of the pushy sales model, start treating employees like people and get smarter about the number of people you hire.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Game Advisor in Chicago, IL
    Current Employee - Game Advisor in Chicago, IL

    I have been working at GameStop part-time (more than an year)

    Pros

    Friendly atmosphere, supportive team. When it comes to your schedule, (as long as you inform and have a good reason for time off etc) the days you work can vary. Discount is 15%, and can be used with coupons.

    Cons

    The people employed there seem to not have a good idea or good training in HR issues. Discord seems to be a big part of the atmosphere.

    Advice to ManagementAdvice

    There needs to be more training of employees when it comes to boundaries, sexual harassment, and other HR issues.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Could be awesome, could be terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Advisor in Gurnee, IL
    Former Employee - Game Advisor in Gurnee, IL

    I worked at GameStop part-time (less than an year)

    Pros

    Game discounts, get to talk about videogames all day, relaxed work environment

    Cons

    If you are a woman, expect to get on. I always had co-workers walk me to my car

    Advice to ManagementAdvice

    Do not let subordinates get into situations where customers are giving your workers unwanted attention. Step in

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    SGA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SGA in Oak Lawn, IL
    Current Employee - SGA in Oak Lawn, IL

    I have been working at GameStop part-time (more than 10 years)

    Pros

    Selling video games and talking to costomers

    Cons

    Last one to get a copy of a big game.

    Advice to ManagementAdvice

    Respect and give credit when credit is do,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Probably one of the worst retailers to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Schaumburg, IL
    Former Employee - Assistant Store Manager in Schaumburg, IL

    I worked at GameStop full-time (more than 5 years)

    Pros

    Working with people who are passionate about gaming and like to share their passion with the customer, giving them the right and truthful information to give the best retail experience to the customer.

    Cons

    Being forced by management to promote sales of games and subscriptions down the throat of the customer.

    Advice to ManagementAdvice

    Better care of employees: better benefits, pay, time off, promotions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Awesome!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Game Advisor in Cicero, IL
    Current Employee - Game Advisor in Cicero, IL

    I have been working at GameStop part-time (less than an year)

    Pros

    Awesome manager and crew. Great place to work. Easy to catch on. I absolutely loved working there and I wish I could go back sometimes but my schedule does not allow it.

    Cons

    I would list some if I could think of any

    Advice to ManagementAdvice

    You need to improve your training for seasonal employees!

    Recommends
    Positive Outlook
    Approves of CEO

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