GameStop

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GameStop Reviews

Updated February 26, 2015
Updated February 26, 2015
1,543 Reviews
2.9
1,543 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
GameStop CEO J. Paul Raines
J. Paul Raines
733 Ratings

Review Highlights

Pros
  • We know what to recommend because every single one of us plays a lot of video games (in 221 reviews)

  • I did check out games for research and give feedback based off my personal experience (in 54 reviews)


Cons
  • Unless you're upper management you will only get 4-10 hours a week at best (in 128 reviews)

  • Work / Life balance is not important, only delivery of moving targets (in 42 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Great job and team, upper management disconnection

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Madison, WI
    Former Employee - Store Manager in Madison, WI

    I worked at GameStop (more than 10 years)

    Pros

    The company has great upward opportunities but gets very competitive once you reach the Store Management position, and the opportune moments are a very small window to climb through at that point. If you have a passion for gaming and all things pop culture, interacting with the customers to help them make a decision based on their needs is always a high satisfying feeling. Whether you're dealing with the "core" customer or the "broad" customer (parents and gift givers), when you give them your utmost attention and level of detail in your guidance, it will never get old how many times you shake people's hands for a job well done.

    Developing a team that wants to enjoy their job and get to where you are is also a big plus. Being a good store manager not just in your sales, but in how you develop your talent goes a long way, not just with your direct associate team, but your district store manager team can both be a big help and a driving force to success. I left an amazing team after 8 years in the management team. The company also retains their employees for hard work, ethics and conduct.

    Cons

    There's a disconnection with upper management. The company has grown so big that upper management has turned into a red-tape, policy-is-law force which hinders positive talent growth, all while spreading a culture of "Protect the Family" and an "I Care" mentality. It's very counter intuitive and counter productive when you're told to do one thing, but the opposite is expected. Ideas - while welcomed and accepted - are seldom acknowledged because of how large GameStop has become.

    Then there's payroll. You'll be left with 83 hours to work with each week for your associates. That's 40 hours for your assistant - to which you give anything less and good job keeping your ASM - and about 30 or less for your Senior Game Adviser, or "Shift Lead" to the outside world, and that leaves generally 13 hours left to split among 3 more associates. It kills morale and is a recipe for a lot of catch-up work to do, which can pile up extremely quickly.

    Finally, the company is trying to expand to other industries too fast. I understand why, but instead of growing outside the company with acquisitions (which they have done), they are dropping new initiatives on management and teams on their laps and telling them to run with it with literally no training and expecting results. Training in general is something to be desired (as in, there is no training and everything is train-as-you-go, which can be amazing, but no payroll is given to shadow a new employee and give him or her an example or idea of how to work the business).

    Advice to ManagementAdvice

    Listen to your employees and judge with open ears with a case by case scenario and drop the arbitrary nonsense to HR policies. You are losing outstanding employees for incidental and extremely minor issues, let alone for even making a simple management decision, which disenfranchises the surrounding district team. Improve your training, or rather, actually allow for hands-on training with management and new associates by providing payroll weeks, not just "3 hours for new hires during holiday season". That does nothing. Do not expect the intranet resources to fully train an associates with what little time they have to access it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Hard work and flexibility mixed with ability will get you far if you can play the game.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at GameStop full-time (more than 10 years)

    Pros

    It is a fun industry dealing with a fun product. You can have a hand in shaping people's lives with how you develop them. It is very fast paced and there is always something to do. If you perform well, the compensation is relatively nice. If you have the right supervisor, they will really help develop you. The upper management really knows what they are doing so this company will be around for at least 10 years or more.

    Cons

    The company values are good but don't always translate down to middle management. When you are new, the hours are easily over 55 per week and with a lower starting wage this can burn people out quickly. Your supervisors can make or break your time and promotability. If you are not a self-motivated person with the ability to train yourself it can be difficult. The pace of change is extremely fast so there is no time to practice new things before just doing them.

    Advice to ManagementAdvice

    Make sure that your core values and beliefs are held by the middle management of district and regional managers otherwise you will lose a lot of talent at the store level.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Standard Part-Time Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Game Advisor
    Current Employee - Game Advisor

    I have been working at GameStop

    Pros

    Fun environment depending on coworkers, as are most retail jobs. Easy job, almost anyone who can talk to a stranger can do this job with ease.

    Cons

    Often forced to care about arbitrary numbers that don't impact your pay at all.

    Advice to ManagementAdvice

    Be compelling with your subordinates. DO NOT complain down the ladder.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Ok company, Decent pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Game Advisor in Fort Hood, TX
    Former Employee - Senior Game Advisor in Fort Hood, TX

    I worked at GameStop part-time (more than a year)

    Pros

    Getting 15% discount if your a gamer is a definite pro.

    Cons

    Sloppy management bad policies bad work hours

    Advice to ManagementAdvice

    Help employees understand policies better

    Recommends
    Positive Outlook
  6.  

    Its alright

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GameStop

    Pros

    It's a laid back job and small talk with other gamers is enjoyable

    Cons

    It gets repetitive, it basically is like being a librarian for games and the TV ads that they have in stores get annoying after day 2.

  7. 2 people found this helpful  

    Positive Store Environment, Unrealistic Goals/Expecations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at GameStop (more than 3 years)

    Pros

    I have a lot of fun working with video games and talking to people about them, and that part of the job is great aside from the normal retail problems that happen with some angry customers. A positive experience is all about who manages your particular store. I have been lucky to have great Store Managers, and thus have really enjoyed my job. There are also a great deal of perks with being at the front line when there are major game releases and special deals. If you are someone who loves video games and have good customer service skills, this job can be really enjoyable.

    Cons

    Expectations from the district and regional level are unrealistic and detached from the store's actual experience. Directives jump from gimmick-to-gimmick, focus-to-focus, without much follow-through. Unreachable goals seem to validate constant pressure on store management, regardless of the store's financial contribution to the company. This is why having a good Store Manager and Assistant Manager is so important, since negative pressure on them can filter down onto their employees if the managers are not able to handle it.

    Advice to ManagementAdvice

    The entire focus of the company should be to create better customer experiences. This was the topic of a supposed major shift in the company's recent philosophy, however that cultural shift has seemed more of a ploy to increase accountability on the store level, while decreasing accountability on the company level. Gamestop's biggest problem is the public's negative view of its customer service. However, Gamestop's greatest focus has always been add-ons and its resale market strategy. Creating more personalized and dynamic goals for stores in these areas would shift pressure off of employee's who feel like they have to be predatory in their interactions with customers. I feel that combining this with the plans already in place concerning the impact of customer surveys, as well as focusing hiring and promotions around people with positive attitudes, would create a better work environment that focused more on customer service.

    Neutral Outlook
    Disapproves of CEO
  8.  

    What should be a fun place to work, but "empowered leadership" really means micromanaged.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at GameStop full-time (more than 3 years)

    Pros

    Game checkouts, employee discount, occasional incentive programs- probably the easiest job a young person can have.

    Cons

    -GameStop tries to run every store exactly the same. From merchandising to staffing etc, unfortunately I've never been in a gamestop that has been identical to another gamestop
    - non exempt managers

    Positive Outlook
  9.  

    Gstop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Multi Channel in Grapevine, TX
    Current Employee - Multi Channel in Grapevine, TX

    I have been working at GameStop full-time (more than a year)

    Pros

    good benefits. low turnover.

    Cons

    same people since 1995. Don't care about the individual.

    Advice to ManagementAdvice

    Stop keeping people around who aren't good for the company. Its business. your long time employees are holding you back.

    Doesn't Recommend
    Negative Outlook
  10.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Game Advisor in Phoenix, AZ
    Current Employee - Game Advisor in Phoenix, AZ

    I have been working at GameStop

    Pros

    Got to rent games, meet new people, talk about games

    Cons

    Had to meet sales, had to talk to angry customers

    Advice to ManagementAdvice

    Non, management was great

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Instability and Micro Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Union City, NJ
    Former Employee - Store Manager in Union City, NJ

    I worked at GameStop

    Pros

    -Free Video Games
    -Enjoyed working with co-workers
    -Decent Benefits

    Cons

    -Tons of Micro Management. They want to see yourself as a business owner, but you don't have much say in day to day operations.
    -You are salary, your workload makes it so you would have to work a lot of free hours to complete it.
    -You are given a horrible amount of payroll to get tasks done.
    -There is a high turn over rate. I went through 7 district managers in my 2 and a half years.
    -Manage beyond the district manager level have no idea what is going on.

    Advice to ManagementAdvice

    - Show that you care about your employees more.
    -Listen to your employees.
    -Empower your managers to make the right decisions in regards to decisions that will benefit their business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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