GameStop Reviews

Updated March 26, 2015
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3.0
1,574 Reviews
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GameStop CEO J. Paul Raines
J. Paul Raines
746 Ratings

Pros
  • We know what to recommend because every single one of us plays a lot of video games (in 221 reviews)

  • I did check out games for research and give feedback based off my personal experience (in 54 reviews)

Cons
  • Unless you're upper management you will only get 4-10 hours a week at best (in 128 reviews)

  • Work / Life balance is not important, only delivery of moving targets (in 42 reviews)

More Pros and Cons

Employee Reviews

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  1. 1 person found this helpful

    You have to play their game and you will most likely lose.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Game Advisor
    Current Employee - Senior Game Advisor

    I have been working at GameStop part-time (more than 8 years)

    Pros

    Flexible scheduling, decent benefits for a part time job, ability to check games out for four days, working with video games.

    Cons

    Little room for advancement in most districts. Stores will have associates with many years of experience that are stuck in their positions due to a lack of spots to move up to. If you manage to secure a store manager position then be prepared to have a salaried 40hr position that commonly works you 60hrs for less than 40k per year.

    Advice to ManagementAdvice

    Promote and pay your associates a living wage.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. It felt like family....for awhile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Advisor in Riverhead, NY
    Former Employee - Game Advisor in Riverhead, NY

    I worked at GameStop part-time (more than 3 years)

    Pros

    the people I worked with, working with a video game company, knowing the ins and outs of gamestop, discount on pre-owned items, free stuff, first manager was awesome

    Cons

    constant movement of employees, gender discrimination by the new manger (was later fired), pay sucked,

    Advice to ManagementAdvice

    To my new manager, I have an endless list... to the company as a whole spend more time putting together the marketing kits and stop leaving parts out of it, stop firing people to save money, management all depends on who is hired to manage; they could be jerks or they could be awesome

    Recommends
    Negative Outlook
    Approves of CEO
  3. 4 people found this helpful

    A Love/Hate Relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager
    Former Employee - District Manager

    I worked at GameStop full-time (more than 5 years)

    Pros

    I am extremely grateful for the opportunities I received over my time with GameStop. I started as a store manager and when I left had been a district manager for several years. I worked with an amazing group of store managers, district manager peers, and store associates, and learned so much about leadership and myself over that time. The opportunities are endless thanks to the company's growth, and unfortunately also due to the increasingly high turnover. If you can survive in GameStop's sales culture with so many priorities to juggle, you can thrive in any other retailer.

    Cons

    Despite the "Protect The Family" message, associates at all levels often feel like just a (replaceable) number. While this tone of course comes down to the particular manager, it is increasingly pervasive in the company's current climate. At the district level under current leadership we are only as good as the current day's performance, and it is challenging to not pass this unhealthy tone down to the store level. The company's message and direction for the year is promising, but in actual practice will likely not change much. Payroll in stores is absolutely terrible, despite the ever increasing workload. The pressure to stay relevant combined with the tight margins of electronics have led to some of the challenges, but the approach executives have taken to combat this has largely drained the engaging culture that made this a great company of which to be a part.

    Advice to ManagementAdvice

    Put your associates first. YES, Service Matters! However, that applies to our internal customers, not just the external ones. Associates can't be expected to own customer experience to the level needed if leadership doesn't first take care of them. This year's focuses are great in theory, but how much of it will be diluted in the field in actual practice? 83 hours to run a service oriented store is just not realistic with the current operational workload, even with recent reductions. Be careful not to grow the tech brands so fast that focus is lost on the core. Maintain a respectful workplace for all associates at ALL levels.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful

    Like most Fortune 500 retailers, it is a great place to learn an overview of business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Area Manager in Edinburg, TX
    Former Employee - Area Manager in Edinburg, TX

    I worked at GameStop full-time (more than 5 years)

    Pros

    If you are astute and are able to integrate acquired concepts learned through GameStop's training and the experiences gained through trial and error, you will be successful in virtually any business environment.
    The salary was fair, I believe Gamestop pays above US retail averages,perhaps contributed to the uniqueness of the business (i.e. buy sell and trade used merchandise)

    Cons

    As I said in the Pros section, an astute person is not rare in retail but its not common. Not everyone has the same capacity to understand business concepts the same way, especially without a college education, and as a consequence you have to deal with resistance disguised in many forms. Whether you become management or staff member, you will have someone that cannot comprehend or understand the dynamics of this unique business, even though Gamestop provides a dense manual with instructions of job functions.

    Advice to ManagementAdvice

    Management is fair!

    Recommends
    Positive Outlook
  6. Good Part-Time Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Game Advisor in Herndon, VA
    Current Employee - Game Advisor in Herndon, VA

    I have been working at GameStop part-time (less than a year)

    Pros

    There's some good room for promotion; however, working at GameStop was a very good experience for working during school and the summer.

    Cons

    There is a lot of push for Power Up Rewards card subscriptions, customer surveys, and reserves. This is a very quantitative way of determining how good an employee is. The survey system is a good way to see what a customer thinks of a certain employee, but that can also backfire when the customer deliberately gives the employee a bad review.

    Advice to ManagementAdvice

    Take away the survey system in focusing on the employee and more into the store they go to. If the store manager is competent and cares about the store, then the manager will take care of problem employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. The best environment with "ok" pay.

    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at GameStop full-time

    Pros

    As a Store Manager I haven't had to actually buy a game in about a year and the developers have been so great this year that I get so many free that I give them to the rest of the team. It has a semi-relaxed environment. The camaraderie within store and their associates is usually set by the store manager but I've worked in many different stores at every level and they all have great teamwork and set a genuine family atmosphere between team members. Usually when people care for and respect each other they work harder and better toward that common goal of a great store with an awesome environment. The company itself is an extremely progressive company always leaping towards new ventures and investments and if your hungry its easy to move up and navigate through.

    Cons

    The pay. It's below average and I won't rant but it could definitely be better.

    Advice to ManagementAdvice

    With expanding technologies, partnerships, and companies within the family please remember the bottom of the pole that cranks the mast and raises your sails.

    Recommends
    Positive Outlook
  8. Fantastic place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SGA
    Current Employee - SGA

    I have been working at GameStop part-time (more than a year)

    Pros

    It feels like working with a family. You just know that the teamwork is perfect everytime and when something's not right, it's fixed. The customer base is also wonderful and servicing them is probably the highlight of the experience.

    Cons

    Having to push so much sales. While it's needed to make the store function properly, some things need to change in terms of how it's run on a higher scale.

    Advice to ManagementAdvice

    Try to ease on the sales and focus more on the customer service/experience. Customers do not like to be approached about things they've heard over and over before, especially for a store that has consistent customer base.

    Recommends
    Positive Outlook
  9. Type of Management determines whether you'll like your job or not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GameStop

    Pros

    Discounts
    Occasional free stuff
    Fun
    First hand on new releases
    Good for first job

    Cons

    Hours
    Pay
    No room for advancement

  10. Very relaxed environment, they have changed alot, less sales pitching more customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Mesa, AZ
    Current Employee - Assistant Store Manager in Mesa, AZ

    I have been working at GameStop full-time (more than 3 years)

    Pros

    I love that the company actually cares about employees. Pay is fair for the work we do, free game rentals on anything preowned, 15% stackable discount, and very flexible scheduling. Plus you get to talk about games all day.

    Cons

    Health Benefits are not that great. Schedules change week to week. Customers can be very challenging.

    Advice to ManagementAdvice

    Keep up the awesome work :)

    Recommends
    Positive Outlook
    Approves of CEO
  11. Fun work environment, and great coworkers, pay does not maTchaikovsky as responsibility increases from promotions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Minneapolis, MN
    Former Employee - Store Manager in Minneapolis, MN

    I worked at GameStop

    Pros

    There are some really nice perks, especially for store managers. Many of my coworkers have become personal friends, and there is an employee discount on most purchases.

    Cons

    The pay is pretty poor, and the benefits package changes frequently. The latest change had me paying more for slightly decreased health coverage. Also, the stress increases dramatically for store managers. The work life balance also is not good for managers as you are required to work a minimum 44 hour week. Many of the managers end up working 50 hour weeks due to reduced payroll hours.

    Advice to ManagementAdvice

    Save money by eliminating redundant marketing materials, and apply that savings to increased payroll for the stores.

    Recommends
    Positive Outlook
    Approves of CEO

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