GameStop Reviews

Updated September 17, 2014
Updated September 17, 2014
1,304 Reviews
2.8
1,304 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
GameStop CEO J. Paul Raines
J. Paul Raines
622 Ratings

Review Highlights

Pros
  • We know what to recommend because every single one of us plays a lot of video games (in 195 reviews)

  • You get a discount on purchases, and you can check out games for four days (in 46 reviews)


Cons
  • Unless you're upper management you will only get 4-10 hours a week at best (in 110 reviews)

  • You get paid just above minimum wage with the responsibility of a store manager (in 76 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Job not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Game Advisor  in  West Palm Beach, FL
    Current Employee - Game Advisor in West Palm Beach, FL

    I have been working at GameStop part-time

    Pros

    Great first time job, contests, discount, freebies

    Cons

    Low pay, hours cut big time out of season, district management usually incompetent.

    Advice to ManagementAdvice

    Work on giving more hours even in slow times, you pay low enough.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Started great but just started going downhill after that

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  DFW, TX
    Former Employee - Store Manager in DFW, TX

    I worked at GameStop full-time for more than 5 years

    Pros

    It all depends on your management. I've had great teams and I've had horrible teams. I got to sell what I love and enjoyed talking to my customers about it. If you do your job they way they want, you'll be respected.

    Cons

    Extremely bad about work/life balance, 60+ hour work weeks 6+ days a week at the store was regular. Min 44 hrs is what they tell you you can work but if you do you need to explain your reasons as to why you only worked 44 (which is very rare that you get the chance to). Extremely hard to move up in the company store wise especially when your manager likes where you are because it makes them look better. Everything is micro managed

    Advice to ManagementAdvice

    More bonuses and contests, More payroll hours, Better discounts

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    A company that's lost focus on it's customers and employees as time goes on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at GameStop full-time for more than 8 years

    Pros

    Hands down, one of the best reasons to work there is because you're in video games. You get to talk about games you love with others, both coworkers and customers, concerning those games. You learn something new everyday and it tends to be a very enjoyable environment.

    Cons

    Upper management has lost focus on what makes strong customer service and, in turn, has started to barrage customers endlessly with marketing and making employees get in their faces constantly to try and "sell sell sell", pushing SO hard that it is losing business. Additionally, they continue to pour out more and more demands on the managerial staff to the point that I've seen a few have mental breakdowns due to the stress of the job.

    Advice to ManagementAdvice

    Calm down. Get back to basics. Stop cutting payroll but increasing micromangement and demands on your employees. Something's gotta give and you're starting to lose employees and customers in droves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Numbers driven, super corporate, decent part-time job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Advisor
    Former Employee - Game Advisor

    I worked at GameStop part-time for more than a year

    Pros

    Midnight releases were fun, the discount was nice, most of my coworkers were pleasant.

    Cons

    Overstimulation. There was a GameStop t.v. running right over the register on loop, we had 5 other interactive store displays, it was a LOT of conflicting noises. The kids were AWFUL. Parents just left kids unattended in the store for long periods of time. Rude customers. Hours based on numbers- you have to sell magazine subscriptions and get preorders. They hired new people for upper level positions instead of promoting part-time staff. My manager got fired for working off the clock. Store hours based on overall performance, some weeks I'd only have one or two shifts. I lost interest in videogames my last several months working here, it was sad.

    Advice to ManagementAdvice

    Promote from within. I constantly worked my butt off, got recognition, but not promoted. See your employees as actual people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    they are great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Game Advisor  in  New York, NY
    Current Employee - Game Advisor in New York, NY

    I have been working at GameStop part-time for more than 3 years

    Pros

    being around games all day everyday
    discounts benefits
    culture
    knowledge

    Cons

    management and pay could improve, hire good people

    Advice to ManagementAdvice

    get better

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Is not a company you will financially benifit from unless your starting off from a management position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Game Advisor  in  Houston, TX
    Current Employee - Game Advisor in Houston, TX

    I have been working at GameStop part-time for less than a year

    Pros

    good discount, very flexible schelude,

    Cons

    way more life than work balance, short to no hours, sales driven

    Advice to ManagementAdvice

    Need more communication to game advisors when the schelude is not made so they will know when to come in instead of your employees calling up to 4 days to find out when they work

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Satisfying place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Saugus, MA
    Current Employee - General Manager in Saugus, MA

    I have been working at GameStop full-time for more than a year

    Pros

    Gamers will enjoy the customer experience. Being able to talk about video games all day, as well as the 15% discount on new games, will encourage any job seeking gamer to at least apply.

    Cons

    -No Bonuses
    -Long Hours
    -You are often working alone with multiple tasks to complete and customers to help, all at once.

    Advice to ManagementAdvice

    -More bonuses and contests
    -Better discounts
    -More payroll hours

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Enjoyable Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GameStop full-time for more than 3 years

    Pros

    There is a lot of room for advancement and promotion, and corporate works hard to provide incentives for employees. The small store settings allows for a familiarity between team members and customers rather than making people 'another face in the crowd'. When corporate tries something new, if it doesn't work it's changed or scrapped, and if it works it's kept. Sometimes this can get a little frustrating, but really shows that the upper level cares about the thoughts and ideas of the retail level employees.

    Cons

    It is retail, so it goes without saying that there will always be a focus on sales and numbers, but that is an obvious downside of retail in general. The working atmosphere is interesting enough to make up for the sales aspect. Being a part-timer gets stressful with the fluctuation of hours, but working hard and doing what you should pays off. They pay attention to the ones who do great; it can be a quick trip up the ladder to management.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Gamestop is a fun environment to work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Database Administratior  in  Grapevine, TX
    Former Employee - Senior Database Administratior in Grapevine, TX

    I worked at GameStop full-time for more than 3 years

    Pros

    Gamestop has a friendly working environment with open communication from management.

    Cons

    It's very hard to get a pay raise in the IT department.

    Advice to ManagementAdvice

    Take reviews more serious and try to stay more competitive with salaries.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    A fun job, but no idea how an employee could survive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Advisor  in  Florence, KY
    Former Employee - Game Advisor in Florence, KY

    I worked at GameStop part-time for less than a year

    Pros

    -10% discount on everything in the store
    -Great atmosphere to practice customer service and sales
    -Growing product offerings like pre-owned smart phones and tablets
    -The CEO seems to know what needs to be done when it comes to customer focus, employee knowledge, and making sure gamers get the most out of their purchases through DLC, addons, accessories, etc.

    Cons

    -The list of sales, promotions, and specials for pre-order customers is massive and always changing. It's really hard to give customers the best experience you can by knowing your product when you might only get 10 hours a week to even be aware of what's going on.
    -PowerUp training lags out the Point of Sale system so badly it makes training frustrating to get through. When the training windows are up, the PoS runs painfully slow, making checking out or helping a customer take much longer than normal. Also, the PowerUp interface could use some work. The usable resolution (highest resolution setting crashes the PoS frequently) on the PoS is smaller than the training, so scrolling around and having "Continue" buttons in awkward places adds to the training frustration.

    Advice to ManagementAdvice

    All of these suggestions are for upper management. My store manager did a great job with what he had to work with.
    -I would suggest not telling people that you're giving an "anonymous" survey to your employees when most stores only have a handful, especially if you're going to have their managers give them a password which is unique to each employee. It's not hard to figure out who said what if something has to be addressed.
    -Budgeting hours at the very last minute is frustrating to your managers and employees. Every week it seemed like Gamestop was about to go under. I felt like they were running such small cash reserves it was impossible to do anything but budget hours by the week at the very end of the preceding week.
    -Update your PoS terminals so they can actually have a couple screens open at once. There's nothing worse than trying to go above and beyond with extra training and product knowledge, yet regular operations take forever due to the effort.
    -Get some hours to your store employees! For the love of God, I know you're not happy with Obamacare, but if you want your entry level to your company to be attractive to skilled and passionate young people, you're going to have to squeeze in some training and working hours. I'd say my average was 10 when I really would have liked somewhere around 20, and I know nobody except for the store manager and assistant were getting any kind of time in store. For most people I know part time work equals part time commitment. I know a lot of people that would make Gamestop's sales an even greater success but just can't commit because of needing more of an investment in their development in the beginning through floor experience. This would allow them to focus on the job instead of coordinating between two or three 10 hour a week jobs.
    Even with all of my concerns about the execution of some of these things, I feel the company strives for excellence, but is not always successful. It's understandable that a company based on the secondary market would be preparing itself for a swift exit if their model was no longer viable, which almost happened in the current PS4/XB1 console generation. I enjoyed my time there, but I never felt like my district manager on up ever had an idea about the seasonal and title specific tendencies in the game retail sector. Goals were not set by the managers that know the area, but rather by some upper level operations manager spreadsheeting his/her way to job justification. Centralization can be great, but I think that store managers lacked empowerment, and in turn so did employees, due to the distance between the doers and the planners.

    Recommends
    Negative Outlook
    Approves of CEO

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