GameStop Reviews

Updated October 19, 2014
Updated October 19, 2014
1,360 Reviews
2.8
1,360 Reviews
Rating Trends

Recommend to a friend
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GameStop CEO J. Paul Raines
J. Paul Raines
653 Ratings

Review Highlights

Pros
  • We know what to recommend because every single one of us plays a lot of video games (in 210 reviews)

  • Simple repetitive tasks and the ability to check out games for a short time (in 52 reviews)


Cons
  • Unless you're upper management you will only get 4-10 hours a week at best (in 123 reviews)

  • Work / Life balance is not important, only delivery of moving targets (in 39 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good management team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Grapevine, TX
    Former Employee - Business Analyst in Grapevine, TX

    I worked at GameStop as a contractor (less than an year)

    Pros

    Managers were reasonable, listened well, accessible.

    Cons

    If contracting, assume you be released just before the contract ends.

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    GameStop is unrelentingly corporate, but the people there are amazing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key in Los Angeles, CA
    Former Employee - Third Key in Los Angeles, CA

    I worked at GameStop full-time (more than an year)

    Pros

    One of the best ways to get your foot in the door is to apply right before the Holidays, and then just work as hard as possible, taking any and all time offered. You'll be in an exhausting environment, but the people around you will have similar interests and passions, and your team will become a family.

    Cons

    Having to push pre-orders and rewards cards. Yes, there is a good reason behind this, but there is WAY too much importance placed on those numbers. It's like standardized tests not being a full representation of your value. It has NOTHING to do with how many games you sell, systems, or how great you are with customers. It just reflects how relentless you are with asking.

    Advice to ManagementAdvice

    Provide clearer paths and open doors to upward movement in the company. Sometimes just letting the staff know that all they have to do is let you know they're interested in moving up is enough.

    I wish there was more of a focus on career nurturing than just making sure your staff is filled at all times.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Job not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Game Advisor in West Palm Beach, FL
    Current Employee - Game Advisor in West Palm Beach, FL

    I have been working at GameStop part-time

    Pros

    Great first time job, contests, discount, freebies

    Cons

    Low pay, hours cut big time out of season, district management usually incompetent.

    Advice to ManagementAdvice

    Work on giving more hours even in slow times, you pay low enough.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Started great but just started going downhill after that

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in DFW, TX
    Former Employee - Store Manager in DFW, TX

    I worked at GameStop full-time (more than 5 years)

    Pros

    It all depends on your management. I've had great teams and I've had horrible teams. I got to sell what I love and enjoyed talking to my customers about it. If you do your job they way they want, you'll be respected.

    Cons

    Extremely bad about work/life balance, 60+ hour work weeks 6+ days a week at the store was regular. Min 44 hrs is what they tell you you can work but if you do you need to explain your reasons as to why you only worked 44 (which is very rare that you get the chance to). Extremely hard to move up in the company store wise especially when your manager likes where you are because it makes them look better. Everything is micro managed

    Advice to ManagementAdvice

    More bonuses and contests, More payroll hours, Better discounts

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Always looking over my shoulder.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at GameStop full-time (more than 10 years)

    Pros

    The team atmosphere, being in the know about the product, the perks.

    Cons

    Performance goals and numbers always changing. Felt like every new policy was made to fire not train or keepisode employees. A very much what have you done for me lately atmosphere.

    Advice to ManagementAdvice

    Focus on employee retention

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Very challenging, but it was a great way to gain experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Grapevine, TX
    Former Employee - Marketing Manager in Grapevine, TX

    I worked at GameStop full-time (more than 5 years)

    Pros

    opportunity to learn, fun enviorment, free games

    Cons

    very stressful, not allot of room to grow, very political

    Advice to ManagementAdvice

    There should be a better career growth plan. People have to leave to make more money.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    A company that's lost focus on it's customers and employees as time goes on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at GameStop full-time (more than 8 years)

    Pros

    Hands down, one of the best reasons to work there is because you're in video games. You get to talk about games you love with others, both coworkers and customers, concerning those games. You learn something new everyday and it tends to be a very enjoyable environment.

    Cons

    Upper management has lost focus on what makes strong customer service and, in turn, has started to barrage customers endlessly with marketing and making employees get in their faces constantly to try and "sell sell sell", pushing SO hard that it is losing business. Additionally, they continue to pour out more and more demands on the managerial staff to the point that I've seen a few have mental breakdowns due to the stress of the job.

    Advice to ManagementAdvice

    Calm down. Get back to basics. Stop cutting payroll but increasing micromangement and demands on your employees. Something's gotta give and you're starting to lose employees and customers in droves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Numbers driven, super corporate, decent part-time job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Advisor
    Former Employee - Game Advisor

    I worked at GameStop part-time (more than an year)

    Pros

    Midnight releases were fun, the discount was nice, most of my coworkers were pleasant.

    Cons

    Overstimulation. There was a GameStop t.v. running right over the register on loop, we had 5 other interactive store displays, it was a LOT of conflicting noises. The kids were AWFUL. Parents just left kids unattended in the store for long periods of time. Rude customers. Hours based on numbers- you have to sell magazine subscriptions and get preorders. They hired new people for upper level positions instead of promoting part-time staff. My manager got fired for working off the clock. Store hours based on overall performance, some weeks I'd only have one or two shifts. I lost interest in videogames my last several months working here, it was sad.

    Advice to ManagementAdvice

    Promote from within. I constantly worked my butt off, got recognition, but not promoted. See your employees as actual people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    they are great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Game Advisor in New York, NY
    Current Employee - Game Advisor in New York, NY

    I have been working at GameStop part-time (more than 3 years)

    Pros

    being around games all day everyday
    discounts benefits
    culture
    knowledge

    Cons

    management and pay could improve, hire good people

    Advice to ManagementAdvice

    get better

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Satisfying place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Saugus, MA
    Current Employee - General Manager in Saugus, MA

    I have been working at GameStop full-time (more than an year)

    Pros

    Gamers will enjoy the customer experience. Being able to talk about video games all day, as well as the 15% discount on new games, will encourage any job seeking gamer to at least apply.

    Cons

    -No Bonuses
    -Long Hours
    -You are often working alone with multiple tasks to complete and customers to help, all at once.

    Advice to ManagementAdvice

    -More bonuses and contests
    -Better discounts
    -More payroll hours

    Recommends
    Positive Outlook
    Approves of CEO

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