GameStop

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GameStop Reviews

Updated August 20, 2014
Updated August 20, 2014
1,281 Reviews

2.8
1,281 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
GameStop CEO J. Paul Raines
J. Paul Raines
602 Ratings

Review Highlights

Pros
  • We know what to recommend because every single one of us plays a lot of video games (in 195 reviews)

  • You get a discount on purchases, and you can check out games for four days (in 46 reviews)


Cons
  • Unless you're upper management you will only get 4-10 hours a week at best (in 110 reviews)

  • You get paid just above minimum wage with the responsibility of a store manager (in 76 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Job, hard to find a work/family balance as a manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Orlando, FL
    Former Employee - Store Manager in Orlando, FL

    Pros

    The job offers sneak peaks at upcoming games that the public has to wait for. Discounts on everything except new systems. You get to meet all kinds of people who will become your friends online via xbox live or psn network.

    Cons

    Very difficult to get weekends off for family functions, but hey that's retail. You work most holidays and extended hours during Christmas. You are pressed to produce results daily and weekly by most district managers. You could have an off week and the DM could ride you mercilessly throughout the week for a quick turn around.

    Advice to ManagementAdvice

    I was told "Family First" is our motto. That was not always the case.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Lackluster.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Advisor  in  North Port, FL
    Former Employee - Game Advisor in North Port, FL

    Pros

    You get a decent discount on games, and if you're a Pro Member you can add these discounts together. There is also a take-home policy where you can check-out games that aren't in popular demand (for instance, you can't take home a copy of GTAV the week it's released), play them, and bring them back. The majority of people there are very passionate about their work!

    Cons

    NO direct deposit! You must go into the store to collect your paycheck and your weekly schedule. There is no portal for employees, so you have to call or go in to find out information- VERY inconvenient! Be warned if you are hired as a seasonal worker, because they hire about six new people during season for a store that can be run by four out of season and the managers will take a huge majority of the hours (I would get 3 1/2 hrs every other week). Time-off is iffy- because PTO doesn't exist for anyone not full-time, asking for days off (even when your manager approves it) is sketchy. There is no recorded system of approval. I once went on a weekend trip and told my manager I would be away- he called me while I was four hours away asking me why I hadn't shown up for my shift.

    Advice to ManagementAdvice

    Please re-establish a system online for keeping track of schedules, time off, and upcoming sales announcements. Because I only got hours every other week, I could barely talk to customers without asking for help because I was never informed. Direct deposit would be great, considering it was about nine miles to go pick up my paycheck when I wasn't even scheduled for a shift.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Fun job but potential overemphasis on the wrong metrics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Burlington, MA
    Former Employee - Anonymous Employee in Burlington, MA

    Pros

    Working on the floor grants you a good opportunity to talk with customers regarding their preferences in video games and provide recommendations. It's ultimately a sales job, but selling isn't difficult when customers have an idea of what they're looking for and you're able to steer them in right direction. Excellence is of course awarded with more hours and even promotions. This is great as a side job as well because hours are very hard to come by starting out.

    Cons

    Advancement opportunities seem average, particularly if you're a strong seller. The focus (at least in my district) on percentages was somewhat unnerving; failure to meet them would result in hours reductions and eventually termination. The culture seemed to change markedly over the course of the year and a half I worked there.

    Advice to ManagementAdvice

    Value-added items are of course where a business makes it money. I don't know that this is corporate policy or district policy, but the focus on add-ons was as a percentage of transactions, rather than volume. % does have its merit, but a saturation of stores means that the clientele most likely to purchase those items tend to go to lower-traffic stores. The goals should be adjusted based on demographics at particular stores. Mal

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good retail experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Game Advisor  in  Clarksville, IN
    Current Employee - Senior Game Advisor in Clarksville, IN

    Pros

    The main perks of working for GameStop are the employee discounts (15%) and the fact that you're able to "check out" any pre-owned games for up to 4 days. I really enjoy working with my coworkers, and the majority of our customers are very friendly. Most people think this job is going to be a breeze because you "just get to talk about video games all day", but that isn't the case. It's still a retail job, so you have to be able to be friendly/talkative with the customers and push product. I worked as a Game Advisor for three months and got promoted to Senior Game Advisor, which I've been told is a fairly quick turnover. You just have to show initiative and be determined to do good work.

    Cons

    The main con of working for GameStop is the loyalty program (PowerUp Rewards cards). At my store, how many hours you get is based on performance, and performance is largely judged by your numbers (PUR cards, reserves, attachment rate [selling DLC/season passes/etc. along with certain games]). If your numbers are suffering that week, you're lucky to get 10 hours. Upper management expects you to push PUR cards at every opportunity, which some customers have told me makes them feel uncomfortable. There is also a lack of communication between stores and district management. At the end of each day, our DM wants an e-mail listing each employees numbers for the day. They don't take into account that we're slower during the beginning of the week than we are on weekends, or the fact that our store is in a mall which results in lower numbers in general.

    Advice to ManagementAdvice

    Re-evaluate your loyalty program so that it's easier to sell to customers without seeming pushy

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Senior Game Advisor

    Former Employee - Senior Game Advisor  in  Orlando, FL
    Former Employee - Senior Game Advisor in Orlando, FL

    Pros

    You get to work with people that share the same passion for games and every customer that comes in shares the same enthusiasm. You can move up in the company fairly quickly if numbers are stellar. Plenty of opportunity to learn different sides of the company. Stores around you feel like family and it was always a pleasure to come into work. Honestly the best retail experience I had ever had in my life. Go for it!

    Cons

    Sometimes the stores can be a little cramped depending where you work which makes it pretty difficult when you get holiday shipment and holiday traffic.

  7. 2 people found this helpful  

    Decent employer, terrible raises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Grapevine, TX
    Former Employee - Supervisor in Grapevine, TX

    Pros

    Great schedule at the corporate office

    Cons

    Almost impossible to move up, and the raises are small

    Advice to ManagementAdvice

    Stop promoting people based on promises and promote based on performance

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gamestop Manager  in  Kahului, HI
    Current Employee - Gamestop Manager in Kahului, HI

    Pros

    I am a hard and passionate worker therefor my bonus is always nice. I think your experience depends on your DM and the state of your store when you get hired. I have been with the company for three years. My store was a mess when I arrived however with a lot of hard work it is very comfortable now. SM conference is fun with a lot of freebies! The customers have become like family and the benefits are some of the best. They do offer 401k with company match. As store manager the company empowers you to make decisions and gives you the tools for success.

    Cons

    It is a job, you have to work. It does seem as though the SM's are the work horses for the company. I just wish the compensation was closer to 50k not 40k.

    Advice to ManagementAdvice

    Overall great. It seems as though that want talent to grow within the company however no one has time to dedicate to your real growth.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Game Advisor for one year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Advisor
    Former Employee - Game Advisor

    Pros

    Free game rentals and promotion swag. Easy way to meet lots of people with similar interests and good customer service skills practice over the phone and on the floor.

    Cons

    High expectations from the get-go with little benefits/incentives. The large stress on numbers require lots of promoting, which requires lots of wasted time chasing down customers with ads and deals they don't want or care for. Also they made me clean their bathroom.

  10. 1 person found this helpful  

    Work hard and you can advance to corporate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager  in  Grapevine, TX
    Former Employee - IT Manager in Grapevine, TX

    Pros

    If you have a desire to learn they will send you to trainings so that you can move up in the company.

    Cons

    Sometimes it feels like you have to work thankless hours. But what job doesn't.

    Advice to ManagementAdvice

    Communication is vital all the way down the line.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great company to work for in upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager
    Former Employee - District Manager

    Pros

    Fun place to work in a fast pace environment. You need to be capable of changing and adapting to new strategic initiatives if you want to be successful. Unlike what some think this will not be the next Blockbuster.

    Cons

    Long hours especially for the store manager. It gets better once you make it to the DM roll, but you will still put in 50 to 60 hours a week during mon-peak months and more during the holidays.

    Advice to ManagementAdvice

    Decrease hours for the store manager or increase hours. You can either work them long hours or have low pay you can't do both.

    Recommends
    Positive Outlook
    Approves of CEO

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