GameStop Reviews

Updated September 16, 2014
Updated September 16, 2014
1,304 Reviews
2.8
1,304 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
GameStop CEO J. Paul Raines
J. Paul Raines
622 Ratings

Review Highlights

Pros
  • We know what to recommend because every single one of us plays a lot of video games (in 195 reviews)

  • You get a discount on purchases, and you can check out games for four days (in 46 reviews)


Cons
  • Unless you're upper management you will only get 4-10 hours a week at best (in 110 reviews)

  • You get paid just above minimum wage with the responsibility of a store manager (in 76 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Boone, NC
    Former Employee - Sales Associate in Boone, NC

    I worked at GameStop part-time for less than a year

    Pros

    chance to sign out a game for research, discounts for their store and others

    Cons

    pushed numbers and products, if goal wasnt reached then you get less hours

    Advice to ManagementAdvice

    Make the goals more visible and allow the seasonal hires a better opportunity to come back and work more to reach those quotas

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Mixed Bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at GameStop full-time for more than 8 years

    Pros

    Wear jeans to work everyday, employee discount on games, great people to work with, and they communicate well to the employees.

    Cons

    If you don't put in extra hours beyond 40 you're not considered for promotions. Poor flexibility and work/life balance. Salaries and pay is typically below market. Know your worth to get the market pay for the job, because they will try to low ball.

    Advice to ManagementAdvice

    Be more flexible.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    This job can be fun, but taxing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Game Advisor  in  Seattle, WA
    Current Employee - Senior Game Advisor in Seattle, WA

    I have been working at GameStop part-time for more than 3 years

    Pros

    Out of the few stores I have worked at and visited, there is usually a friendly, good atmosphere for workers and customers. Simple repetitive tasks and the ability to check out games for a short time. Employee discounts on games is also quite nice.

    Cons

    Newcomers start at minimum wage, unless going into a lead position. Hours are determined by performance, i.e. getting customers to reserve games, selling their membership cards, and personal employee surveys. Poor numbers will result in less hours and possible termination if no progress is made. No real benefits to employees minus minor health care Gamestop goes through.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    An entry sales/management job with little to no benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Game Advisor  in  Plantation, FL
    Former Employee - Senior Game Advisor in Plantation, FL

    I worked at GameStop part-time for more than 5 years

    Pros

    It's easy, laid back and sometimes fun, if you're into video games. Your coworkers are usually nerdy and friendly.

    Cons

    The pay is pretty awful, even as a third key or assistant manager. As a store manager, the pay doesn't equal the amount of pressure you'd have to endure. There's no good benefits and the discount is pretty low. At times, as a manager you will find yourself working alone for several long hours.

    Advice to ManagementAdvice

    Quit while you got the chance.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Game Advisor  in  Yonkers, NY
    Current Employee - Senior Game Advisor in Yonkers, NY

    I have been working at GameStop full-time for more than a year

    Pros

    - Awesome team
    - Great customer encounters
    - Fun and professional environment

    Cons

    - Management to focus more on the employees than numbers

    Advice to ManagementAdvice

    After my personal experience with the company, I would recommend this job to others. Though, I feel if you put more care towards your employees besides management (get to know them all well) you'll have much more of an excellent team willing to work towards more than the goals you request.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Doors of Oppportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Advisor  in  Savannah, GA
    Former Employee - Game Advisor in Savannah, GA

    I worked at GameStop part-time for less than a year

    Pros

    Came in with the condition that I would only work if there was room for advancement and was given all the tools to do so. If you are a sales person at hear this is an amazing company for you. Climbing the corporate ladder is all about wanting it and if you do, they will make it happen.

    Cons

    A lot of promotions and product release dates to keep in mind. You need to be available during the holidays and expect to work midnight releases.

    Advice to ManagementAdvice

    PLEASE PLEASE PLEASE do something about making the POS system more intuitive! The F1-F12 system is miserable. Also would be nice if we could have software that made mentioning current promotions easier. Help us out!

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Hard work, rough pay, but overall fun experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Game Advisor  in  Lewisville, TX
    Current Employee - Senior Game Advisor in Lewisville, TX

    I have been working at GameStop part-time for more than a year

    Pros

    Fun environment for true gamers who want to share their experiences with their customers. The in-store perks are nice to a point, and it's easy to make regulars out of your customers. Lots of room to advance through the ranks if you're willing to work very hard for it.

    Cons

    Inconsistent scheduling can be unsettling at times, weekly hours can fluctuate quite dramatically. You must constantly keep yourself up to date on a huge section of gaming culture at any given time, as well as weekly store promos. Lots of personal responsibility for very little pay most times.

    Advice to ManagementAdvice

    Individual stores should have several more hours on payroll to compensate for training and store meetings. Most of the new material is explained on the fly with no proper time for absorption and understanding.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Not terrible, not amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Grapevine, TX
    Former Employee - Anonymous Employee in Grapevine, TX

    I worked at GameStop full-time for more than 8 years

    Pros

    Great coworkers, fair amount of transparency from executive teams, good benefits for salaried employees, lots of potential for moving around departments if desired, lots of PTO once tenure is gained, lots of options to transfer if you need to change location

    Cons

    Lower than industry average pay, minimal benefits for hourly employees, changes are often made quickly without adequate communication, convoluted health benefits, regular layoffs and store closings

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Assistant Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GameStop full-time for more than 5 years

    Pros

    You can find a good store with good culture and have the opportunity to work with similar passions and interests. With hard work you are able to move up at the store level fairly quickly.

    Cons

    Upper management is fleeting, their ideas and prerogatives seem to change with the wind as they try and stay competitive in an increasingly digital market. Hours are usually not preferable, but at a higher level they can become more regular. Holiday season is busy as per usual at a retail store.

    Doesn't Recommend
    Negative Outlook
  11.  

    Maximum Effort, Minimal Staffing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Baltimore, MD
    Former Employee - Store Manager in Baltimore, MD

    I worked at GameStop full-time for more than 8 years

    Pros

    Fun atmosphere selling video games and talking about your play sessions as part of the job. Keep up to date on latest insights to gaming. Other nearby GameStops and the web site are part of your "extended" store in fulfilling customer needs - so you get a strong sense of company teamwork. Except for occasional micro-managers you get, you determine and run your store team and make the location "your" store.

    Cons

    It's retail - absolutely no one likes the hours, weekends, holidays - accept that going in. On top of store hours, store managers should expect to work late night and early morning inventories, meetings, and doing some outside recruiting and district projects - which impacts your store coverage (payroll is always tight except during holidays). The pressure will roll down to the staff to do more with less. If you have managed retail before, expect the trade-in part of this business to open your eyes - it will occupy a good portion of your payroll if you are in a typically heavy trade volume location. Finally, be ready to be a salesman not a sales clerk - meeting ever changing sales goals is required. Good people, who cannot sell, must often be pushed out.

    Advice to ManagementAdvice

    Change is necessary and you need understanding and flexible employees to execute it. What we see on pre-opening corporate TV briefs gives us a heads up of the change to come. Frequently though, after those policy changes have filtered through all the market, regional, and district managers it seems to come like an overnight hammer at the store level without regard to all the "normal" things we still have to do.

    Recommends
    Neutral Outlook
    Approves of CEO

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