Gap Reviews

Updated August 25, 2015
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3.5
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Art Peck
5 Ratings

Pros
  • Work/life balance is better than most retail companies (in 90 reviews)

  • The employee discount is pretty good too (in 179 reviews)

Cons
  • The HQ employees can maintain a strong work life balance whereas store/field employees struggle more with (in 45 reviews)

  • Constant need to badger about credit cards (in 102 reviews)

More Pros and Cons

45 Employee Reviews

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  1. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Langhorne, PA
    Current Employee - Sales Associate in Langhorne, PA
    Recommends
    Neutral Outlook

    I have been working at Gap part-time (Less than a year)

    Pros

    great deals for the most part a okay environment

    Cons

    never no hrs management is way to close and often gossips

    Advice to Management

    Stop gossiping and be more consistent


  2. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Palmyra, PA
    Current Employee - Sales Associate in Palmyra, PA
    Recommends
    Positive Outlook

    I have been working at Gap part-time (More than 5 years)

    Pros

    Great PT pay for anyone who's in High School, very flexible work schedule, request off are usually approved if given a week in advance

    Cons

    minimal hours, inconsistent scheduling, you are obviously folding clothes so it can get kind of boring but its retail so what do you expect

    Advice to Management

    In the summer time, don't over hire employees, reduce hirees and keep potential candidates in a candidate pool to hire at a later date


  3. Assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Muncy, PA
    Current Employee - Assistant Manager in Muncy, PA
    Recommends
    Positive Outlook

    I have been working at Gap full-time (More than 3 years)

    Pros

    Customer service, great leadership team overall great company to work for.

    Cons

    No down sides to working for this retail company


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  5. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Lancaster, PA
    Former Employee - Sales Associate in Lancaster, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Gap part-time (More than a year)

    Pros

    Great people to work for. Company rewards your successes. Great employee discounts

    Cons

    Hours could sometimes be long depending on the season


  6. Helpful (1)

    DO NOT WORK FOR GAP OXFORD VALLEY MALL RUN!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Langhorne, PA
    Current Employee - Sales Associate in Langhorne, PA
    Doesn't Recommend
    Negative Outlook

    I have been working at Gap part-time

    Pros

    Not many pros that all just not a good company to work for.

    Cons

    When I was first employed at Banana Republic, everything was great. I cannot remember having any major complaints about the management team or the company as a whole. About 3 months into my employment, I Found the Store Manager to be very passive aggressive and rude. The management team does not care for any of the associates, all they do is sit in the office and gossip, pick and choose favorites, threaten jobs when credit card goals are not met, and put on an act whenever corporate pays a visit. Advancing in this company depends on WHO you know, not WHAT you know. This is one company that does not believe in promoting from within. Since I have worked there, so many people get hired on as Associates, then quit after a few months, while people who have been with the company for years are still stuck in the same minimum wage paying positions. Working here is like 21st century slavery. I'm not even joking. The atmosphere in this place is so suffocating. The managers are constantly breathing down your neck, chasing you around the store, and demanding perfection in everything that is asked of you. There are many times when they will have you doing multiple things at once; being a cashier, walking the sales floor, doing go-backs, helping out in the fitting room, replenishing, customer service, etc. Being hired on as a "sales associate" basically means that they will use you whichever way they see fit. The hours are lousy, and the management team has very little consideration for issues regarding employees. They are not concerned that they schedule associates for 10 hours a week, because at the end of the day they are guaranteed their 40 hours. How on earth can anyone survive off of 10 hours a week?! Don't even get me started on the credit cards! If there's anything that the managers care about-anything at all-it would be the opening of Gap Cards. THEY receive bonuses for associates' effort and hard work--it's no wonder they PUSH and PUSH throughout their entire shifts for associates to force cards down customer's throats.

    Advice to Management

    Stop Gossiping and do your actual job.


  7. Great Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cash Wrap Lead in Philadelphia, PA
    Current Employee - Cash Wrap Lead in Philadelphia, PA
    Recommends
    Positive Outlook

    I have been working at Gap part-time (More than 3 years)

    Pros

    Awesome management team, great training, ability to be promoted

    Cons

    I really haven't encountered any

    Advice to Management

    Always be open to associate input


  8. Good Place

    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    I worked at Gap part-time (More than a year)

    Pros

    Liked my co-workers and manager Hours were good and they were patient and accepting of time off needed for surgery

    Cons

    Management seemed to have some issues with decisions that corporate was making Seemed to get stuck at one position on the sales floor for months at a time,regardless of seniority or experience

    Advice to Management

    Don't let one manager display preferences and prejudices against certain employees, happened multiple times with multiple employees all from the same manager


  9. Broken

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Philadelphia, PA
    Current Employee - General Manager in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Gap full-time (More than 3 years)

    Pros

    * 50% merchandise discount * Very generous PTO (you'll need it after they stress you out) * Company-matched volunteerism

    Cons

    * Work-life balance doesn't exist * Increasing demands with diminishing resources

    Advice to Management

    Gap's problem is Gap. Everyone in the field has consensus of what needs to be done. GMs and up go to conferences where we all agree on the way forward. But none of it happens. Payroll is laughable. Gap continues to talk about customer engagement, but won't even fund enough hours to ring people up. The fitting rooms are always a disaster, stores are constantly behind on visual standards, and there is no focus at all. Several times a week there are conference calls or emails jerking stores in one direction or another with no vision forward. It's easy to tell that Gap was once a great company. The people who've been there a while are pining for the past, and the rest of us truly wonder why Gap won't do what it knows it needs to be competitive. But apparently we'll just keep shuttering stores instead.


  10. It was the best of times. It was the worst of times

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Lancaster, PA
    Current Employee - Sales Associate in Lancaster, PA
    Recommends
    Neutral Outlook

    I have been working at Gap part-time (More than 3 years)

    Pros

    Great coworkers Yearly raises Amazing employee discount Great Energy

    Cons

    Terrible chances at advancement Dress code favors smaller bodies

    Advice to Management

    Passive aggressiveness isn't always the best way to go. Also, be fair in decision making. We may not say anything, but we notice.


  11. I would have loved to stay

    Former Employee - Sales Associate in North Wales, PA
    Former Employee - Sales Associate in North Wales, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Gap part-time (Less than a year)

    Pros

    The people were nice and the job was worth it

    Cons

    I continually got less hours as I continued working there

    Advice to Management

    Try and stay consistent with hours



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