Gap Reviews

Updated June 19, 2015
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3.3
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Art Peck
3 Ratings

Pros
  • Work/life balance is better than most retail companies (in 90 reviews)

  • The employee discount is pretty good too (in 179 reviews)

Cons
  • The HQ employees can maintain a strong work life balance whereas store/field employees struggle more with (in 45 reviews)

  • Constant need to badger about credit cards (in 102 reviews)

More Pros and Cons

37 Employee Reviews

Sort: Popular Rating Date
  1. It was the best of times. It was the worst of times

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Lancaster, PA
    Current Employee - Sales Associate in Lancaster, PA

    I have been working at Gap part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great coworkers
    Yearly raises
    Amazing employee discount
    Great Energy

    Cons

    Terrible chances at advancement
    Dress code favors smaller bodies

    Advice to Management

    Passive aggressiveness isn't always the best way to go.
    Also, be fair in decision making. We may not say anything, but we notice.


  2. I would have loved to stay

    Former Employee - Sales Associate in North Wales, PA
    Former Employee - Sales Associate in North Wales, PA

    I worked at Gap part-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people were nice and the job was worth it

    Cons

    I continually got less hours as I continued working there

    Advice to Management

    Try and stay consistent with hours


  3. Too uptight/ no trust in employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Hershey, PA
    Former Employee - Sales Associate in Hershey, PA

    I worked at Gap (Less than a year)

    Pros

    Company goals were very easy, bonuses for getting customers to sign up for rewards cards, good management

    Cons

    Low pay; they go through ALL of your personal belongings (including your jacket pockets and purses,) every single time you leave, even if it is just to walk in front of the store. Which is ridiculous bc yo aren't even allowed to have those items on the floor with you when you're working, so how could you steal anything!? It's really, REALLY, ridiculous!

    Advice to Management

    Don't search your employees so thoroughly unless there's reason to. TRUST YOUR EMLOYEES A LITTLE MORE!!!!


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  5. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Philadelphia, PA
    Former Employee - Sales Associate in Philadelphia, PA

    I worked at Gap part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work/life balance
    Great staff

    Cons

    no downsides
    everything is good . best working environment

    Advice to Management

    hire more employees.
    more hourrs


  6. okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Philadelphia, PA
    Current Employee - Part Time Sales Associate in Philadelphia, PA

    I have been working at Gap (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    discounts at banana republic and oldnavy

    Cons

    short 4 hour shifts and dealing with thieves because you cant check bags

    Advice to Management

    longer shifts for employees


  7. Gap Factory Store: Toxic environment—glad I

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Visual Specialist in Limerick, PA
    Former Employee - Sales Associate/Visual Specialist in Limerick, PA

    I worked at Gap part-time

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The only good thing about working at Gap Factory was my wonderful coworkers

    Cons

    Hours suck, yet they continue to hire people constantly. I had to practically learn everything on my own; they never took the time to actually train me. Management was spiteful and rude— if you made a mistake or didn't get enough emails/gap cards, they literally take it out on your schedule the next week/also has a tendency to call you out in front of everyone over the walkies. Also, the company expects way too much out of their employees. Last but not least, some management just sat in the office all day. They also thought our lives should revolve around gap.

    Advice to Management

    Employee loyalty begins with employer loyalty. If employees are treated as if management doesn't appreciate us, we'll either leave, or not give a crap anymore. Tell employees when they do a good job, don't ridicule them in front of other employees, and TELL your associates when they make a mistake instead of giving them 4 hours the next week. Also, I was there for 2 years and was never recognized for the good work I'd done. I learned how to do ansolutely every job and do it well and felt like just another number to management.


  8. Hard to advance from field to corporate, lack of communication from upper management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Phila, PA
    Current Employee - Retail Sales Associate in Phila, PA

    I have been working at Gap part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Amazing discount: 50% off full priced items at Gap and Banana Republic, 10% off sale
    25% off Old Navy, 30% off at Outlet
    Many opportunities in the company, ability to transfer to another store or sister brand, fast pace, great learning experience for something trying to build a retail career
    Supports lots of charities

    Cons

    Leaders are not always willing to help associates advance, its extremely hard to go from the field to corporate. People that are not qualified for their job are still in place. The company sets out unrealistic goals with limited payroll.

    Advice to Management

    Allow for more opportunities for employees in the field to advance quicker into corporate. Leaders need to be held accountable for lack of communication. Corporate needs to listen to field advice.


  9. Good experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Philadelphia, PA
    Former Employee - Sales Associate in Philadelphia, PA

    I worked at Gap part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Really enjoyed working at Gap. Worked as a sales associate, cashier, and back-of-house stock associate.
    Good, simple environment to start out in.
    Friendly managers.

    Cons

    Minimum wage. Opportunities for pay increase were never discussed.
    Work stayed at work. No involvement in the community, no culture of building relationships outside the workplace.

    Advice to Management

    It would be great to allow the associates to engage in further training—it could be considered a "dead-end" job because there aren't opportunities to grow.


  10. Great part-time job for college students or graduates in their gap year between undergrad and grad school

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Pittsburgh, PA
    Current Employee - Sales Associate in Pittsburgh, PA

    I have been working at Gap

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    If you are college or high school student, then:
    -Coworkers are around your age, or even people you recognize from class
    -Managers are younger too, which makes them more approachable
    -Short shifts (works for college schedule)
    -Employee discount

    Cons

    If you are not a college or high school student, then:
    -Young employees who show their age (dependent on location of store)
    -Short shifts (just 15 minutes short of having to give you a break), which add up to very few hours for the week (only managers are full time)
    General problems:
    -Archaic computer systems
    -Rapidly changing sales that oftentimes don't function with the computer (their is no way that we should have to use a calculator to hand calculate and override prices because the systems cannot compute all of the discounts that headquarters made)
    -Far too much emphasis on trying to get customers signed up for the Gap credit card (modern shoppers are not so gullible that they will just get one because they can save am extra 20 percent; even most of the employees don't have the card); the major problem is that we are judged as employees by our ability, or lack thereof, to get people to sign up for the card
    -I don't really see any upwards mobility, unless you want to leave the store to get a manager position somewhere else

    Advice to Management

    You should upgrade the computer systems and your sale strategies. Having so many sales that the computers can't compute them and having a seemingly continous store wide discount cheapens the brand's appearance to consumers. You corporate executives should give more autonomy to the managers of the store, especially very highly rated ones like mine.


  11. Gap

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Tannersville, PA
    Former Employee - Sales Associate/Cashier in Tannersville, PA

    I worked at Gap

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Environment
    Room for Growth

    Cons

    Slow Pace during the week



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