Gap Reviews

Updated April 26, 2015
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3.6
2,004 Reviews
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Art Peck
43 Ratings

Pros
  • Flexible schedule provides a good work life balance, company is very involved with the community (in 90 reviews)

  • Good pay compared to other retail companies, along with good employee discount (in 179 reviews)

Cons
  • If you are looking for work/life balance then this could be the worst place to work (in 45 reviews)

  • Constant pressure to aggravate guests with credit cards (in 102 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Good job, not enough hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Minneapolis, MN
    Current Employee - Sales Associate in Minneapolis, MN

    I have been working at Gap part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    If you are friendly and good at selling Gap cards, you will do well. Managers will like you if you are good at sales.

    Cons

    The hours are very limited so it can be a little difficult to get enough money if this is your only job.

    Advice to Management

    To managers: be attentive to the needs of employees--it always seems like there are not enough hours, but more employees are always getting hired.

  2. Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gap Sales Associate in Washington, DC
    Current Employee - Gap Sales Associate in Washington, DC

    I have been working at Gap

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really love working there, friendly co-workers, everyone is down to earth & hilarious. My co-workers and customers make the experience great and laughable everyday!! Its my first retail job, so it gives me room to learn a lot very fast, efficiently, and helps me move quick on my feet, without hesitation- all while gaining experience :)

    Cons

    There's none so far!

    Advice to Management

    None

  3. I mean, it's retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gap part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great if you're a student because you can change your availability. The team I work with are awesome and the managers are all easy going, but I'm just basing that on my personal experience at the store I work at.

    Cons

    Schedule changes weekly so it's difficult when trying to plan anything ahead unless you ask for the days off far in advance. Although pay is above the state minimum there is no way I could live off of my part-time wage if I didn't have another source of income.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gap (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Most of the employees are friendly and company provides good benefits.

    Cons

    Not really have any cons.

  6. Helpful (1)

    Coworkers are great, the job is fun, but pushing a credit card is not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gap Sales Associate
    Current Employee - Gap Sales Associate

    I have been working at Gap part-time (Less than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    I really like the tight-knit family that I have at my store. We look out for each other and work as a team, and we have fun. I've learned a lot about clothing and customer service by working here. The pay is better than most retail jobs (yay!), and the products are good. I applied to Gap because I've been buying their stuff since middle school, and it's nice to be able to wear what I want and inspire people.

    Cons

    Gap Card: It seems as if corporate thinks we're supposed to open more credit cards than sell clothing. The trickle-down pressure from corporate to management to associates makes the environment a lot less fun and we can tell it drives customers crazy, especially because we also have a Banana Republic in our mall (where they're pushing the same card in a different color). But opening cards is how we get brownie (errr, RAVE) points and the ability to live another day as sales associates, because we're not on commission. So we have to sell the damn card like our livelihoods depend on it - because they do.

    Scheduling: If you have an open schedule, you're a scheduler's wet dream. That said, be prepared to not be able to get another day job because you're going to get the most random schedule. I work 15-20 hours a week but I can't tell you when because it varies by the week. Sometimes I'm an opener, sometimes I'm a closer, sometimes I'm a mid-day. It makes life a little annoying sometimes.

    Customers: Shoplifters suck, and so do the people who just can't be helped. That's a given in retail, though. They're like maybe 5% of the customer base, if that. The other 95%-ish are pretty okay-to-awesome people, albeit the non-stop sales are making most a bit stingy. Also, since Gap Card is such a giant priority, get used to hearing this phrase when you pitch the card to anyone: "Not today." (It's customer-speak for, "not now, not ever.")

    We apparently get bored of product easily, so I can be off for 3 days and come back to a billion new markdowns and all the product being in new places, which makes for a fun time re-orienting myself during go-backs and when I have to find something for a customer.

    Advice to Management

    Store management: you do you. You're probably all pretty great.

    Corporate: please stop giving us grief about card if you're going to have 9000 concurrent sales going on at any given time. I can't get you your precious card if I can't sell any of your clothes for more than 60% of their MSRP.

  7. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Watertown, MA
    Current Employee - Sales Associate in Watertown, MA

    I have been working at Gap part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    nice co-workers, good paid, good benefit, the store look clean, nice managers, the customers very friendly, learn a lot about good customers services, constanly have something to do, opportuinities to grow with the company, i think the do give raises

    Cons

    not really have any cons

    Advice to Management

    keep up with your good job

  8. Was great, but beware of new management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Experience Expert in Aventura, FL
    Former Employee - Customer Experience Expert in Aventura, FL

    I worked at Gap part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Learned a lot, great discount, great clothes, easy to get hours, great self-service for all your flexibility needs.

    Cons

    Long closing hours, picked up slack from lazy employees, no organization, no regard for requested days off.

    Advice to Management

    Listen to your employees. Many of them are miserable because they don't feel respected.

  9. okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate in Philadelphia, PA
    Current Employee - Part Time Sales Associate in Philadelphia, PA

    I have been working at Gap (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    discounts at banana republic and oldnavy

    Cons

    short 4 hour shifts and dealing with thieves because you cant check bags

    Advice to Management

    longer shifts for employees

  10. Good experience, friendly environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Grand Rapids, MI
    Current Employee - Sales Associate in Grand Rapids, MI

    I have been working at Gap part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Above minimum wage start up salary
    Friendly environment on floor
    Flexible hours
    Friendly shoppers
    Casual work wear (no firm dress code)

    Cons

    Lots of shoplifting
    High expectations for employees
    Constant movement of clothing to different areas of the store
    Floor cover can be low

    Advice to Management

    Allow your employees to make some of their own decisions about floor work.

  11. Executive Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Assistant in San Francisco, CA
    Former Employee - Executive Assistant in San Francisco, CA

    I worked at Gap full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great place to work!

    Cons

    Pay is not competitive with the rest of the industry however, work life balance is great!

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