Gartner Reviews

Updated April 23, 2015
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4.0
601 Reviews
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Gartner CEO and Director Gene Hall
Gene Hall
436 Ratings

Pros
  • Pooled vacation / sick day allowance which allows for great work-life balance (in 46 reviews)

  • Some groups allow you to work from home all the time or some of the time (in 16 reviews)

Cons
  • Work-life balance can be challenging if you dont clearly set this with yourself (in 22 reviews)

  • Middle management is by comparison very poor and the leadership lacks strategic vision (in 18 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (2)

    Worst company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Egham, England (UK)
    Current Employee - Anonymous Employee in Egham, England (UK)

    I have been working at Gartner full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Too much of hype created about the brand has created an illusion with employees and customers

    Cons

    Politics and Bureaucracy are rampant. False promises to clients exerts pressure on sales folks. Management is arrogant since they falsely believe that once stuck with research company, employees won't switch jobs

    Advice to Management

    Dont lie to customers about fictitious insights and push sales people beyond limits

  2. Helpful (4)

    The boys club galore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Egham, England (UK)
    Former Employee - Sales Executive in Egham, England (UK)

    I worked at Gartner

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Intellectually challenging environment surrounded by collaborative driven individuals. Superb training investments

    Cons

    No career profession roadmap, people get promoted based on who they're friends with as opposed to track record over and over again. Gartner's inside sales organisation is worse than a school playground where you are treated like a child. Management by spreadsheet. Worst environment I've ever experienced.

    Advice to Management

    Consider your treatment of employees as the industry is a closed knit one as great candidates are ever increasingly discouraged from joining the organisation based on word of mouth. Treat people like adults and they will act like adults.

  3. Helpful (4)

    Executive Partner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Washington, DC
    Former Employee - Vice President in Washington, DC

    I worked at Gartner

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Intelligent people, great clients, beyond that there's not much more to say

    Cons

    Micromanager who manages through fear and intimidation, best categorized as passive aggressive, very political, untrustworthy. Worst manager ever whom senior management will not address. Tends to throw sales people and staff under the bus, yet smiles to their faces. I don't trust her to watch my dog.

    Advice to Management

    It's time to unload your EXP RVPs

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  5. Helpful (5)

    Plastic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gartner

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Short working hours, long lunch breaks

    Cons

    You will only progress here if you are fake, have no ethics and follow the right people around. Most employees believe their own hype. Not a nice environment to be in!

    Advice to Management

    Care a bit more about your employees - invest in them. Dont be short sighted and dont encourage bad morals.

  6. Helpful (1)

    Don't know what these people are talking about

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gartner full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Decent cafeteria. Ample time to go to the beach for sales rally in bathing suits and drink.

    Cons

    1. Lack of diversity.
    2. If you get nebraska as territory, you are SOL.
    3. Middle aged male managers who wear leather necklace thingies.
    4. Too much recruitment from the Midwest rather than locally.
    5. Your employment life expectany entirely dictated on what territory youre assigned.

    Advice to Management

    There is no good advice for a company that insists on a business model entirely composed
    of running a sales mill. Churn and burn.

  7. Helpful (2)

    No Culture, No Structure. Extremely Inconsistent Experiences. (Gartner Consulting)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant
    Former Employee - Consultant

    I worked at Gartner full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Ability to work from home
    - Access to research (but learning is up to you)

    Cons

    - There is no culture or career path. You have to fend and fight for yourself. It takes considerable effort to do so and you are not encouraged or supported in that effort.
    - Depending on who you work with, the experience is extremely inconsistent. Some managing partners and engagement managers are great. Others are extremely poor. There is no effort to create standards of what "good" looks like. There are no project reviews after an engagement is over and there is no effort to improve the next time around. Many projects are undersold and overpromised.
    - Leadership is lacking in people management skills
    - Very slow to promote (2 year cycle is the fastest) and difficult to move past the Director level. There is no real career path. You have to carve out a niche for yourself and find people to align with. Most Directors and above are hired in from the outside.
    - The worst part is that the people who have been there a while and those that are in management positions either don't care or they are resigned to the status quo and don't believe anything can be done. Everyone else leaves.

    Advice to Management

    - Implement training at all levels. Making a slide, managing a project, and selling are 3 different things.
    - Implement project reviews and feedback mechanisms. Encourage constructive criticism and openness.
    - Lower the internal billing rates
    - Align sales and delivery rather than keeping them separate. Don't sell what you can't deliver.

  8. Helpful (2)

    Run to Forester, Run!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Director in Stamford, CT
    Former Employee - Senior Director in Stamford, CT

    I worked at Gartner full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Smart people and lots of work - will keep you very very busy!

    Cons

    If you are a woman - absolutely NO promotional opportunity; GOBN is alive and well.
    poor management, poor review process, and 360 feedback is an utter joke.

    Advice to Management

    Top level management needs to be kicked to the curb and replace with actual humans.

  9. Helpful (11)

    Do not board this sinking ship!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive SMB in Egham, England (UK)
    Former Employee - Account Executive SMB in Egham, England (UK)

    I worked at Gartner full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The SMB New Hire Sales Academy was when I undertook it good training and the job does teach you well in the world of selling. Having Gartner on your resume makes you attraactive for other companies - you will receive a lot of messages from recruiters

    Cons

    To summarise: Gartner SMB is an extremely immature, childish organization, run by managers who allow bullying and believe in “management by fear”. The location is aweful and the pay really bad. Career progression is close to non-existing and you will never be allowed time off during the holiday-season.
    Gartner SMB is a sinking ship. What once was a great place to work has grown into a terrible place heading for disaster.
    Please find the full description here below.

    *Gartner clam to "hire only the best talent" but in the end they are doing lots of “desperate hires” to cover for everyone leaving and reaching the goal of growing the sales force. The actual interviewing process is more like a psychology test. They will ask you all kinds of irrelevant questions, dig into your childhood and analyze your life until now. The only answer "good enough" if ever to answer what motivates you is money, and if you can show them a calculation of how much you need/want to make they will give you the highest mark. Truth is though, at the moment they are having so much trouble hiring good talent that speaks another language than English so they are taking in "desperate hires" just to fill the headcounts due to everyone who has left the Company lately.

    *If you are looking for somewhere you and your colleagues will stay for a longer time, look elsewhere. The turnover of people on the SMB floor is really high - there is always someone having leaving drinks.

    *Location. The Gartner office is located in Egham. This is outside of Staines, which is a 50-minute train ride from central London. When getting to the station there are shuttle-buses picking you up in the morning and dropping you off in the evening, only during selected times. Which basically means that if you are not driving, you are trapped in the office or dependent on the buses (which are most times delayed). You are paying between £230-300 each month just in the train tickets. If you are driving you get stuck on the highway or any other traffic jam highly likely to occur in the area.

    *The salary is way below the industry. Any other (well-established) IT company will pay you more. This is most likely due to the location. The very low salaries would not work in central London, or elsewhere. The whole compensation plan is poor. I now make more money in central London just in my basic salary than what i did when hitting my targets at Gartner. Oh, and the quarterly bonuses they talked about in the interviews do no longer exist. The highly valued Winners Circle is being cut down, and the company is paying less and less on what was once a really amazing experience. Rumors say the CEO even wanted to cancel the whole thing to save money and show better margins to the shareholders.

    *In terms of culture. Imagine a kindergarten for “adults”, or 20-year olds something. That is the feeling after some time on the floor. You will be micro managed, no managers will trust you are working unless they push you and keep an eye on you all the time. Not even when you call in sick will they trust you. Not even when you are called to important doctors appointments will they let you arrive later or work the day from home. Every now and then they will have some “fun” activities, basically forcing everyone to dress up in stupid costumes and playing pointless games. You will find that people will gossip. They gossip about everyone and everything like nothing was more important. You will find people cheating on their partners and families with teammates, colleagues, managers etc. Oh, there is bullying as well but none of the upper-managers seem to care about this. This is an extremely childish organization/business unit, in which the average age is probably 25.

    *People are promoted from Account Executives to Area Managers based on numbers and not on their people/managerial skills. As you can imagine this result in some catastrophic results and some managers think “management by fear” is the way forward since they are completely incompetent in managing a team. Some managers will respect your private time and realise you have a life outside of work, whereas some managers will force you in to multiple pointless stupid activities both weeknights and weekends. All paid for by yourself.

    *If you want any time off October – December 31st just forget about it. Even when your region is completely closed during the holidays, they will make you work. If you asre lucky they will let you “work from home” on the 24th of December, but trust me, the managers will be pinging you on im every hour to check up on you. Remember they don’t trust you. You will have to come in to the office the very last days of the year, including 31st of December, even if you have absolutely nothing left to do. There is no consideration for everyone wanting to spend time with their families during the holidays.

    *When you finally decide to leave the company they will try and keep you by saying there will be “management positions” for you in the future. Do not fall for this. Leave as fast as you possibly can. Do not look back. Run! Or do not even join to begin with. Any other company will be a better place, or at least not worse.

    Advice to Management

    Please treat people with trust and like adults. Give them more responsibility over their own job. Respect that people have a life outside of work and do not drag them into work-related activities off-office hours.
    Promote people to managers who have people skills - NOT solely by those who have perfect numbers. With managers with the right people skills they will motivate and coach their teams to become successful. THose recruited only by numbers will try and take over and Close deals for the team since they do not know how to coach them into closing their own deals.

  10. Interview Process

    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gartner full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The initial recruiter I spoke with was warm and excited about her employer and wanted to create a welcoming arena for the interview process

    Cons

    The next interviewer was nothing better than flat and gave the impression she was not positive about her position and was nor was she able to portray her employer in a positive light and was giving off a negative vibe to the process.

    Advice to Management

    When you have a second round interviewer, ensure that they are promoting your company in the best situation possible.

  11. Helpful (10)

    Everybody is leaving - WHY?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SMB Sales in Egham, England (UK)
    Current Employee - SMB Sales in Egham, England (UK)

    I have been working at Gartner full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good work-life balance, can't see anything else.

    Cons

    Talking for SMB Europe:
    - Sales cycle is too long, which makes life of an Account Executive too frustrating
    - First deal signed on average after 6 months
    - Formal dress code every day of the week
    - No flexibility at all, too process-oriented
    - If you haven't made Winners Circle you will spend Dec 31st @office, maybe you will be able to work from home Dec 24th but that's it, they want you there just to make you feel bad!
    - Managers promoted internally: if somebody make Winners Circle once or twice it doesn't mean they will be good managers
    - Only numbers count - managers have no knowledge at all of the cultural diversities and they just can't adapt
    - Most of the people leave within 1 / 1.5y
    - Gartner is growing but we have to constantly make sure that we spend the minimum while on business trip - and if possible don't even plan business trip - and all bonuses have disappeared!
    - Interview process is a joke - it's a proper psychology test. They don't care about your background, you just need to show that you are ambitious, driven, intelligent etc... In reality most of people there are just arrogant and selfish
    - Salary is well below average within the industry

    Advice to Management

    Why did you let SMB Europe go down? It is just a pity that employees are considered children and that you don't care about us.

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