Gate Gourmet Reviews

Updated June 29, 2015
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3.5
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Gate Gourmet CEO Andrew Gibson
Andrew Gibson
20 Ratings

Pros
  • Fast paced enviroment keeps the job challenging and interesting (in 9 reviews)

  • Good people, benefits and free lunches (in 6 reviews)

Cons
  • long hours, not steady work shedule (in 11 reviews)

  • High workload with little work / life balance available (in 5 reviews)

More Pros and Cons

32 Employee Reviews

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  1. Helpful (1)

    Lots of international opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Development Manager in Reston, VA
    Former Employee - Senior Business Development Manager in Reston, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gate Gourmet full-time (More than 3 years)

    Pros

    Global company, tons of potential if you position yourself correctly.

    Cons

    Not the most attractive industry - but there is a lot of opportunity to learn.

    Advice to Management

    Identify rising stars and ensure they have the support and encouragement to succeed.


  2. Good start, no room for growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Pricing Analyst in Reston, VA
    Current Employee - Senior Pricing Analyst in Reston, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Gate Gourmet full-time (More than 3 years)

    Pros

    Upper management in my department will back you up, relaxed work atmosphere, very family friendly

    Cons

    No raises, promotions are few an far between, poor organization and no room to move up, this could be a state of the art cutting edge cater company but they remain status quo

    Advice to Management

    Don't do things the same just because it's always how they've been done, realize potential people and allow them to flourish rather than encourage mediocrity


  3. Helpful (2)

    Overall a positive experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Reston, VA
    Current Employee - Senior Manager in Reston, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Gate Gourmet (More than 8 years)

    Pros

    Dynamic environment in a static industry. Each account has different needs. Always something new to tackle every day.

    Cons

    Mature industry; growth potential at corporate office is minimal. Benefits and perks are not great as company is always looking for cost cutting measures.

    Advice to Management

    Work to improve relationships and streamline processes between the corporate office and unit kitchens. Too much finger pointing and escalation; not enough facilitation around process improvement.


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  5. A Merit Based Company at its Best! If you've got what it takes, YOU will succeed here.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mid-Level Management in Reston, VA
    Current Employee - Mid-Level Management in Reston, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Gate Gourmet full-time (More than 3 years)

    Pros

    This is a real-time business. The airline industry as a whole is all based in real-time, decisions you make in a meeting today will be rolled out in the units across the country overnight. This pace brings out people's true colors, if you have the skills, knowledge and competency to get the job done, you will get promoted before you get a raise. Its just that kind of industry. You will get 18 months worth of experience in 6 months' time. You will also get 18 months worth of wins/losses, which is why people get promoted quickly or wash out quickly. This place is not for the faint of heart, its for the champions.

    Cons

    Supporting a 24-hour operation at airports means you might have to come to work on days where schools are out for snow. Medical benefits are competitive, but the focus here is on pay and opportunity. If you want great benefits at you might want to go work for a government and sacrifice career growth and your paycheck.

    Advice to Management

    This is a difficult industry, but you guys make it fun. Lets have more office events, sports related and off site.


  6. Helpful (1)

    Fast paced results driven culture, GREAT co-workers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Reston, VA
    Former Employee - Director in Reston, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - surrounded by smart fun people - high sense of urgency type culture. not for the lazy. - lots of growth oppty - able to create your own destiny - collaborative teams within Reston - global exposure

    Cons

    - operational leaders need new thoughts and ideas

    Advice to Management

    Recognize and embrace the change that so many are creating


  7. Pros and Cons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FP&A Manager in Reston, VA
    Former Employee - FP&A Manager in Reston, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Gate Gourmet full-time (More than a year)

    Pros

    Not too much company politics. People in general work hard and are down-to-earth. Company is in a convenient location

    Cons

    You are in mature industry (some say declining) and room for growth is really limited. The systems of the company do not support the complexity of the business and being an FP&A person that can be painful


  8. ASG in Reston, VA-Great starting location, just out of college

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Analyst in Reston, VA
    Former Employee - Billing Analyst in Reston, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Gate Gourmet full-time (More than a year)

    Pros

    Account services group specific- casual work environment: jeans, flip flops, across the room talking, nice employees, laptop, some employees get cell phones.

    Cons

    Account services group specific- OFFICE HOURS - 9-6 with or without lunch. There has been a lay off every year for 3 years. No raises, no promotions. No bonuses. Low pay offered 40-60k, so negotiate at beginning. No telecommuting (under certain directors). No flexible hours (under certain directors). No privacy in work spaces. (All office have floor to ceiling glass, all cubes are low and open)

    Advice to Management

    Stop walking around to look at each employee's desktops, it causes a feeling of contempt from employee to upper management. To compete with companies in the area- increase pay by 15-20%, allow telecommuting, allow flexible hours, we aren't paid hourly and shouldn't be treated as if we are, offer an annual bonus, offer per diem when traveling.


  9. Helpful (2)

    Airline Industry Challenges

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Sourcing in Reston, VA
    Former Employee - Global Sourcing in Reston, VA
    Neutral Outlook
    Approves of CEO

    I worked at Gate Gourmet full-time (More than 3 years)

    Pros

    Hmm good question-gain a great understanding of the complexity of the airline catering industry.

    Cons

    There many challenges in this industry, within Gate Gourmet its clearly a race to the bottom in terms of cost, make no mistake about it, there business is not about serving the customers, its about serving the share holders at the expense of the customers and associates. Each group and department operates in a silo or vacuum, nobody knows what other groups are doing and there was constant political "positioning" battles, zero sharing of resources, knowledge and the result was duplication of efforts. One of the more bizarre being once capital was approved for a project or capital equipment, it required another approval to actually spend and yet another approval to issue a purchase order $200 or $2M did not matter. CFO had to personally approve and sign every capital purchase order-this after the capital had already been approved using "the approval matrix" another unique and bizarre process so complex most don't understand it or even believe it exist.

    Advice to Management

    Get out of your office and engage the staff, non stop meetings behind closed doors does not build trust or teams. In three plus years I saw zero team work or collaboration among departments or counterparts in other countries. The Main drive should be to serve the customer by adding and creating value. All we heard was cost reduction and yet the effort was so extreme the focus was like picking up pennies when the $100 flew over head un-noticed.


  10. Varied work, good growth opportunities, great people

    • Career Opportunities
    Current Employee - Director in Reston, VA
    Current Employee - Director in Reston, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Gate Gourmet full-time

    Pros

    Lots of opportunities to contribute to the company and to learn a lot about many different things. Employees are a great group of people. In most departments, if you are willing to work and want to learn, there are lots of advancement opportunities.

    Cons

    Very difficult industry with tough profit margins. Lots of moving parts and sometimes very hard to see the big picture.

    Advice to Management

    Any time you walk around the office informally and just talk to people, it makes a positive impact.


  11. Fast Pace work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Reston, VA
    Former Employee - Senior Analyst in Reston, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Gate Gourmet full-time (More than 3 years)

    Pros

    Great 1st job to gain experience

    Cons

    No room for growth. Some employees are unprofessional.

    Advice to Management

    NA



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